ZYA Regina Resort and Aquapark

Worst hotel experience I’ve ever had – extremely disappointing I am currently staying at this hotel with my family (December 2025), and unfortunately this is one of the worst hotel experiences of my life. The hotel is in very poor condition and there is ongoing maintenance everywhere, which was never clearly communicated. It is off-season, yet the service level is unacceptable even by the lowest standards. For 4,500 EGP per night, we received almost nothing in return: Just a basic room with very poor quality food No activities at all Only one bottle of water per day In the restaurant, drinks are served in one-way plastic cups, and even water is limited No hot drinks available at all The beach is in terrible condition, with stray dogs and crows, and there is no cleaning or organization. It is not suitable for families or children in any way. I reported all of this to the reception, but there was no real response or solution. Honestly, the experience felt more like a punishment than a vacation. This hotel does not match its price, description, or any reasonable expectations. I strongly do not recommend it, especially for families.

Worst hotel experience I’ve ever had – extremely disappointing I am currently staying at this hotel with my family (December 2025), and unfortunately this is one of the worst hotel experiences of my life. The hotel is in very poor condition and there is ongoing maintenance everywhere, which was never clearly communicated. It is off-season, yet the service level is unacceptable even by the lowest standards. For 4,500 EGP per night, we received almost nothing in return: Just a basic room with very poor quality food No activities at all Only one bottle of water per day In the restaurant, drinks are served in one-way plastic cups, and even water is limited No hot drinks available at all The beach is in terrible condition, with stray dogs and crows, and there is no cleaning or organization. It is not suitable for families or children in any way. I reported all of this to the reception, but there was no real response or solution. Honestly, the experience felt more like a punishment than a vacation. This hotel does not match its price, description, or any reasonable expectations. I strongly do not recommend it, especially for families.

Checked in 3 October out 5 October Room 2220 The staff are so friendly but all arround the hote is very old Furnituer Cutler Chinaware cracked Table ware are so old The rooms need urgent renovations The shower tub is craked and covered with cement The hair dryer is broken The shower hand is leaking The towels are not for human use The kettel is both burned and not clean from years The TV channel are 19 but only 4-5 are working The Mattress is very hard the bed linen are very old giving the impression that someone was useing before. The balcony view is super but the chairs are old not clean need to be change. The surrounding of the hote is very strange all other bulidings of the hotel are sold to different owners and they are renting to different clientele. The breakfast buffet is very limited with a poor quality of cold cuts chees The dinner buffet had a lot of salads potato based the hot side is controlled with what the chef gives you as if dont ask for more very disappointing, since controlling food cost then better for you to make set menu will be more professional. The beach and pool area is limited space not clean beds are some how broken the mattress is disgusting Nevertheless the sgins arround ristrict using the Swimming pool or the beach with proper swimware not Galabeya but no controls, or quality inspections. I can say the price is much expensive for whatever quality I get, does not deverve the 3 stars If I can i will ask for a full refund Reservation made with booking.com unfortunately

Checked in 3 October out 5 October Room 2220 The staff are so friendly but all arround the hote is very old Furnituer Cutler Chinaware cracked Table ware are so old The rooms need urgent renovations The shower tub is craked and covered with cement The hair dryer is broken The shower hand is leaking The towels are not for human use The kettel is both burned and not clean from years The TV channel are 19 but only 4-5 are working The Mattress is very hard the bed linen are very old giving the impression that someone was useing before. The balcony view is super but the chairs are old not clean need to be change. The surrounding of the hote is very strange all other bulidings of the hotel are sold to different owners and they are renting to different clientele. The breakfast buffet is very limited with a poor quality of cold cuts chees The dinner buffet had a lot of salads potato based the hot side is controlled with what the chef gives you as if dont ask for more very disappointing, since controlling food cost then better for you to make set menu will be more professional. The beach and pool area is limited space not clean beds are some how broken the mattress is disgusting Nevertheless the sgins arround ristrict using the Swimming pool or the beach with proper swimware not Galabeya but no controls, or quality inspections. I can say the price is much expensive for whatever quality I get, does not deverve the 3 stars If I can i will ask for a full refund Reservation made with booking.com unfortunately

Palmyra is one of the best hotels.. My family and I are very happy and the rooms have improved more than before , It was more than amazing they really exceeded my expectations I highly recommend , Especial thanks for Mr.Ahmed fathy & Karim in reception The food and taste was amazing

Palmyra is one of the best hotels.. My family and I are very happy and the rooms have improved more than before , It was more than amazing they really exceeded my expectations I highly recommend , Especial thanks for Mr.Ahmed fathy & Karim in reception The food and taste was amazing

Very average hotel, beach is good, rooms are in average conditions, Food is extremely bad, no variety, food quality is very bad in Breakfast and dinner, I never recommend to eat there especially if you have children. Staff are friendly, and housekeeping are good. They're trying to help as much as they can. Seat at beach and swimming pools are not clean, no one to clean it for you.

Very average hotel, beach is good, rooms are in average conditions, Food is extremely bad, no variety, food quality is very bad in Breakfast and dinner, I never recommend to eat there especially if you have children. Staff are friendly, and housekeeping are good. They're trying to help as much as they can. Seat at beach and swimming pools are not clean, no one to clean it for you.