Zora (Sunny Beach)

The hotel is huge, we had a great view from c block floor 7. The room was very spacious, good aircon and large balcony, Very clean and cleaned daily. 2 bathrooms very modern was a great touch. We arrived at midnight and unlike other reviews didnt get offer of any food ! Which didnt really bother us. Some bottled water at room would be a plus, though we quickly learnt there is water and coffee available on every floor, The food was good although a little repetitve as a lot of all inclusives are. Though i didnt go up for 2nds as i did in turkey! No biggie though, No food available after 9pm which again didnt bother us, The pizza hut was a huge hit with the kids, Ice cream and slushies also available, The giant pretzels were also excellent ! Special mention to the route66 snack bar guy with ginger beard always smiling and friendly, also a couple bar guys, some not so happy but they are at work whilst we are on holiday ! The beach was beautiful and very nearby with your own hotel section with paninis which were ok and drinks and ice cream all included, Tip- exit rear of hotel and go 50 yards left to find your beach section, melia is printed on the parasols over free sunbeds apart from 3 rows near sea which looked chargeable, toilets also convenient. The entertainment was pretty good for kids, no karaoke though which was unusual ! The Indian was ok, not loads of choice though, We didnt try the chinese at rear of hotel. Drinks were decent standard and the cocktails were pretty lethal as i found out ! The pools were good fun, main one gets busy, Slides were good fun too Could always find sun loungers too which was a bonus unless after 12 pm then a bit trickier. There is a funfair nearby left and loads of bars and restaurants at reasonable prices, Very busy at times ! The markets also sell a lot of fake clothing which seemed very expensive to us. Overall i highly recommend this hotel, we all had a great time, We turned right at rear of hotel and a short walk found an excursion company who were very friendly and we booked nessebar waterpark, only a 20 minute drive away with free transport provided, This is a must in my opinion, great vibe here with music playing, €11 for a meal was great value, though the catering staff werent overly friendly. Didnt ruin our fun though. Queues werent bad until mid day onwards and only really on the cobra and space shuttle slide Half hour wait per slide! Thank you Bulgaria for a great holiday and melia hotel for a wonderful stay, If it sounds like your thing, book up, you wont be dissapointed, Only thing was our last day checked out at 12 and not picked up for airport until 9pm, Half hour transfer to Bourgas, which was a great airport and clean Can only find out for checkout extension on morning of departure, we didnt get the extra 4hrs for €40, if you want to do this try phoning prior to your holiday as we emailed several times with no response. One last thing to add, hotel wifi was poor, could be due to block/floor location, however unlike the UK the 5G was fantastic, so ensure plenty of data if your a mobile phone junkie !

I booked this hotel based on the comments on here, i probably should have read a few more, the hotal is huge & split into 3 blocks so its a very busy hotel. The hotel is mainly setup for young children its basically Butlins in the sun, if you after a quiet holiday this isnt for you if your after lots of other chilren for them to mix with youll love it. the location is perfect & food wasnt too bad but not the best.

I would describe this hotel as a typical budget resort – the price is more or less in line with the quality. The rooms are spacious, although the bathtub in our room was leaking. The food was average but acceptable. The daytime snacks were also quite disappointing. Overall, the hotel feels like a huge, crowded holiday factory rather than a relaxing resort. The biggest disappointment in terms of dining was the beach bar. Between 10:00 a.m. and 4:30 p.m., the only food available was a single type of sandwich, along with beer and soft drinks from a dispenser. This is definitely not what you would expect from an all-inclusive hotel. The greatest disappointment, however, was the reception staff. At the very beginning of our stay, I asked about purchasing a late check-out, which we were more than willing to pay for because our return flight had been rescheduled to the evening. We were travelling with two small children and an elderly family member with health issues, so being able to stay in our room for a few extra hours was extremely important to us. We were told that late check-out was available and that the final decision would be made on the day of departure. On the day of check-out, I was repeatedly sent away from the reception desk and told to come back an hour later. One receptionist in particular—a tall man with dark hair—and his female colleague behaved very unprofessionally. Instead of showing any understanding, they appeared dismissive and indifferent to our situation. Shrugging their shoulders, making sarcastic remarks, and speaking about us in their native language while laughing was completely unacceptable. A little goodwill would have been enough to adjust the next guests’ reservation so that we could remain in our room for a few additional hours, especially since I had requested this at the very beginning of our stay. Unfortunately, there was no willingness to help. After numerous requests and explanations, we were offered what seemed to be a solution but was, in reality, completely unreasonable. We were expected to move all of our packed luggage to a room in another building for just four hours—and pay an additional €45 for it. That is not what “late check-out” means. As a result, we completely lost the last day of our holiday. For this reason, the hotel does not feel family-friendly. Having to pack all of our belongings in the middle of the hotel lobby before a late evening flight was a terrible experience. Many hotels at least provide a courtesy room where guests can shower, change clothes, and prepare for their journey in comfortable conditions. An even bigger surprise was discovering that our luggage had been removed from the luggage storage room and left unattended in the hotel lobby. Anyone could have taken it. When we pointed this out, we were simply told, “Well, nothing was stolen.” Such an attitude towards the safety of guests’ belongings is very concerning. The hotel is also located quite far from the beach. The hotel sunbeds are placed a considerable distance from the sea, and finding a free umbrella is almost impossible. In the end, we rented private sunbeds closer to the water. The Kids Club had very limited opening hours, and during our entire one-week stay we were never able to use it. The swimming pools were also disappointing. Only one pool, with a depth of around one metre, was comfortable for family use. None of the pools were heated, and the water was very cold. Unfortunately, despite a few positive aspects, the way guests are treated and the poor all-inclusive offering mean that we would not choose to stay at this hotel again.

This hotel really is amazing, the food is phenomenal and the service is top notch, the workers deserve a raise!! Theyre so kind and respectful, the pools arent too warm which i like. I really recommend!! If i could, i would stay there for months!

Honestly what can we say but wow! This was our first family holiday so we opted for an all inclusive resort and after alot of research we agreed on Melia Sunny Beach. We couldn't of been more happy with our experience! For starters we was greated with a welcoming smile in a walm but professional manner, we was checked in very quickly (giving us wrist bands the give us access to our rooms and allowing your to go on and off the complex) and even though it was past food serving hours (gone 11pm) the hotel staff did all they could to feed my hungry 8 year old after a long day of travelling. When dropping off our luggage to our room we realised the room was massive even though we booked a standard. It consisted of a main bedroom with huge built in wardrobes, one what could only be at least a queen sized bed, two single beds that was situated in there own little divided part of the room. Offering privacy for adults. There was even a pull out sofa bed. The room was cosy and clean with a on suit bathroom which had a sink, toilet and bath with shower. They also supply large bottles of shampoos, conditioners, shower gel, hair dryer, towels, coffee supply's, seating inside the room and also on the balcony. Our floor had a large seating area as you come out of the lift with plenty of seating and tables and a hot drinks and water machine on each floor. There is SO many food options from Chinese hot pot, Indian to multiple large buffets with so much to choose from. There are also snack bars where you can get ice-cream, slushies, pizza ects. I really could go on forever about how much the all inclusive food and drinks options are available. There are 6 pools of all sizes and deepness and also a little splash pool with slides for the littler children. They also have three very decent water slides for the big kids and adults. If all that wasnt enough there is also a whole private section with loungers and umbrellas and a beach bar on the beach (which is minutes walk away) All just for the Melia bunch. The staff are also so friendly and couldn't do enough to help. The room service is amazing they clean to exceptional standards and are always polite and friendly. The hotel is exceptional clean, there is always something being cleaned as you walk through the hotel and outer spaces because of this there are no bugs which I was extremely pleased with. They have a small arcade and do kids clubs which my son really enjoyed. They also do nightly shows of all different kinds on the main stage. Lastly the check out was at 12 o'clock and even though our transport to the airport wasnt until 7pm we was able to store our luggage in a secure room with a locked door and keep our wrist bands to access all the park has to offer until we have to say our finall goodbyes to this lovely hotel and its staff. All in all we couldnt of asked for any more for our first family holiday. We are forever thankful to the melia team for going above and beyond helpings us make memories that will now last a lifetime. I will be 1000% recommending this hotel. We will defiantly be coming back again in the future and hopefully with more of our family. Thank you all so much from Kassum, Jade and Noah - room 1129

Another fantastic holiday at the Melia sunny beach after our month’s stay we cannot wait to return next year. Morning to night the staff really do make a difference to your stay the cleaning and how they work so hard behind the bars and in the restaurants doesn’t stop. Nothing in the hotel seems a problem that can not be solved by customer care the entertainment team is great not like other hotels we found boring before staying at Melia for the last 2years now we have no intention of going any where else. Rooms big airy clean bedding not able to fault showers bathroom modern clean and looked after. Food everything from soups salads pasta chicken pork lamb duck grilled fish salmon shrimp mussels lots of delicious desserts and fresh fruit breakfast is the same level then there’s the snack bar burgers toasted sandwiches hotdogs ribs ice cream parlour with slushy biscuits and a pizza wagon and with 3200 guest hardly any queuing. We have an adult son in a wheelchair he loves the archery shooting range the entertainment staff all know him as wheels and make his holiday with there friend ship and kindness towards him which is nice to see and not just with Entertainment also the staff and guests and for the end of this review it’s nice to see management walking around talking to guests and listening they only get a big thank you from me happy guest

First time in Bulgaria and thought the hotel Melia was amazing, could not fault it at all . The rooms were spacious the food really good , loads of swimming pools and fantastic staff where nothing was to much trouble 10/10

This hotel is perfectly situated with lots of shops, bars, a 22 hole mini golf and even a fun fair all within short walking distance, also the clean sandy beach is only a 2min stroll from the hotel. With private sun loungers, toilets and a snack bar offering paninis, beer, soft drinks and ice creams all included for guests. We had a nice walk along the beach into Nessebar to spend a few hours, which wasn't too far away (Took us about 1hr 15 mins). And caught the boat taxi back for a small fee. We found all the staff here are super friendly and hard working. Nothing was too much trouble. We had an issue with our safety deposit box which was quickly resolved (just needed a change of batteries). Shout out to the Chef serving in the snack bar he was always smiling and gave off good and happy vibes. Also the pool bar staff here are very hard working they keep the drinks flowing and queues down. Credit where credits due, our room was cleaned daily with fresh towels and a nice fresh scented smell so shout out to house keeping too. The food served up here was delicious, from the salad bar right through to the deserts. There is even a microwave to heat up your food if you need to, I used it at breakfast to make cheesy beans. There is back bacon for breakfast which I personally find rare in hotels abroad. Snacks include burgers pizza hot dogs and chips. Cakes and biscuits are also served in the afternoon. For dinner you can choose any of the main restaurants or there is also an Indian restaurant which we found amazing. Also beware of the seagulls any unattended food will be snatched within minutes if not seconds. There are 3 good sized pools here, all maintained daily and a life guard keeping guests safe. There are plenty of sun loungers available and 3 water slides opened twice a day. If I was to be picky the only thing we found poor was the paper cups, which drinks are served in at the pool bar, They had a tendency to split at the seams. It wasn't untill halfway during our stay we found you could purchase plastic glasses or a tankard from reception at €5 each, so my advice would be to either buy one or bring your own. On a footnote for the price you pay you cannot fault it. I advise to take the bad reviews with a pinch of salt, and say you can't please everyone. If you're planning to visit Sunny Beach then book this hotel you won't regret it

We got home last week from a nice week away at the Melia Sunny Beach, which was a great value hotel for the price my mum and I paid for a start of season getaway. This hotel is very much a family resort, so if you’re looking for peace and quiet without children, this wouldn’t be for you, but we were more than ok being at a family resort. The hotel complex is huge, right next to the Sunny Beach Strip and the beach. The strip was an experience, very loud and in your face, but we got some nice things from the shops when we ventured out on an evening. The beach was busy and hot so we only nipped down once to take a look, have a dip in the sea but we preferred the pool area. The hotel has a number of huge pools - these were really cold though so we went to the indoor pool a lot which was a better temperature. There were plenty of sunbeds around the pool, which meant that there wasn’t a mad dash in the morning to reserve beds. There were also lots of parasols around which was great. Our room was lovely. We were in block 3 on the 8th floor, which overlooked the main pool area and had a slight view of the sea. The balcony was nice and spacious. The AC worked well once we worked out how to use it and our room was quiet, despite it overlooking the main entertainment area. The room had a mini fridge (not stocked) and a safe which we were happy about and it looked as though our bathroom had been recently refurbished. One aspect of the bathroom we were really happy about were the toiletries provided, which were Rituals! If we’d known this, we wouldn’t have brought any of our own shampoo etc. as they were so nice. One aspect of this resort that was inconsistent were the food offerings. There are three buffet restaurants, each in one of the different blocks and you could use any of the restaurants regardless of which block you were staying in. We worked out that we liked the Spanish themed one best, as this was least like a busy canteen and had the best food offering. But it was so repetitive! I’m not sure I can look at paella or prawns again for a while! There were lovely fresh salads, bread, fruit and desserts, but the savoury hot dishes were so repetitive. If you were a picky eater, you would also struggle a bit. Sometimes the meat looked a bit mystery - it didn’t always align with what it said it was. Also, the fish on many days was tilapia or dogfish - I understand one or two days serving this but it being everyday was disappointing. The prawns with their shells on were nice when the chef wasn’t too heavy handed with the salt, otherwise they were pretty inedible as it was like they’d been cooked in sea water. We were happy but also rather annoyed on our last day of our trip, as the food on the lunchtime in the Spanish buffet was superb. Fresh salmon and sea bream, beef fillet, tomato and buffalo mozzarella salad, proper Spanish cheese and meats, a selection of olives etc. The reason for the improvement in that lunch that one day seemed to be that the hotel guest experience manager was leading a Familiarisation trip lunch with travel agents from different countries. So a show was put on with the food - it was so annoying as they’d been giving us dogfish, leftover meat in stews etc. then suddenly it improved drastically when external agents were visiting! Really not great - if the food had been like that day over the whole week, we would have been really impressed with the food offering at this hotel. We went into the Bulgarian buffet restaurant for dinner and for breakfast one morning in the Italian buffet restaurant. These felt a lot busier than the other buffet restaurant. The restaurants all seemed to serve very similar food and didn’t really live up to their themes, apart from the Spanish which did have lots of Spanish dishes on repeat everyday. We’d read reviews that the Indian restaurant was really good at this resort and we did really enjoy the food in this restaurant. If you’re wanting an Indian meal like you get in Britain, you might not like the food here though. It was quite traditional, authentic Indian cuisine which was very flavoursome, which you would expect when the head chef for this restaurant was Indian himself. But he was rather rude when we spoke to him one night. We asked whether the menu changes and he said ‘well, if I can be bothered to update it outside on the board’. Not really what you want to hear. We only went back another night as the food in the buffet was so poor on that particular evening. We visited the snack bar once during the week when we came back from a day trip out and the food here was lovely, freshly served and hot. We also tried some of the pizza slices one afternoon which were also great. We were really happy with the drinks at this hotel - self-serve soft drinks were always available and prosecco/wine/beer was good quality. The only small gripe we had was that even on an evening at the pool bar, drinks were served in paper cups. Of course we understood this during the day around the pool and we got used to this as the week went on, but on an evening, plastic flutes/cups for drinks would have felt a bit nicer! You did get served proper glasses when eating in the restaurants which was nice. One thing to mention is that the waiting/bar staff at this resort are so hard working, constantly tidying up, cleaning etc. A lot of them were seasonal workers from India, Egypt and Ukrainian staff. The language barrier was a bit difficult at times, but they tried their best and they were so friendly. A particular shout out to Ukrainian Katerina; Samir Daud; Mohan, Anubhav (who was the politest person ever) and Jade. Strangely for an all inclusive the animation team were practically invisible, which suited us fine as we just wanted to relax and not be bothered, but for people wanting to do some activities, I'm not sure where these were happening? Maybe it was because it was the start of the season, but the only time we saw them was when they led the hotel dance on the stage on an evening. The entertainment on an evening was not great, the best evenings were the live music from the Irish guy and watching the Bulgarian culture show. Apart from this, it was slapstick circus, magic and variety show performances - not great but I suppose that’s personal preference. Finally, a note for those who don't like birds: there are A LOT of seagulls. I am absolutely terrified of birds, but they actually didn't bother me. They only care about unattended food plates, so as long as you don't leave your table unattended or leave food around, you'll be fine. All in all, a nice, relaxing week and good value for money. We won't rush back to the resort or the area, but I'd definitely recommend it for anyone looking for a budget-friendly getaway.

Before arriving we didn't really know the hotels location to be pleasantly surprised with how well located it really is. A short walk to the main stripe and hotels part of the beach. The atmosphere was calm and family orientated. Plenty of space for everyone. The rooms were clean, spacious and a lovely large balcony. Had a good size clothes airer too. The price we paid was very good value for money. Once the balcony door was closed couldn't hear anything. Plenty of sun loungers and restaurants. We had an issue with the shower, sorted within the hour. The food was really nice and being Celiac I did wonder how well I would be catered for, I was blown away it was excellent 😀

Spent ten days here covering the last two weeks in May. This was our first visit to Bulgaria and I can say that we were all impressed by the hotel facilities and the wonderful and hard working staff. We arrived on a late flight and the restaurant was closed but we could help ourselves to a sandwich and tea/coffee/soft drinks. The bar was still open and we could have a drink before retiring for the night. Breakfast is served between 7:30 and 10 and there’s fantastic choice. The same goes for lunch and dinner, the variety and quality is really good. If you can’t find something you like here, you won’t find it anywhere. The pool bar and snack bar open when breakfast is finished, and the staff here are so pleasant and courteous, it really was service with a smile. We didn’t sample anything from the Indian restaurant but it was busy, the Chinese wasn’t yet opened. The two pools where the slides are were cold that early in the season but the shallower pool behind snack bar was warm. The animation team are busy all day, starting with yoga or tai chi on the stage, with Papi, who knows his stuff, and is so friendly and professional. There’s lots to get involved with during the day, archery, shooting, darts, shuffleboard. Stan and the team are great motivators and work very long hours. You can do as much or as little as you please. Evening entertainment was good too, something for kids and adults. It’s a generally laid back vibe here, mostly families and lots of older folk. Our rooms were in Block A and had large terraces which had the evening sun. The cleaners came every day and the bedding was changed twice during our stay. Plenty of clean towels too. There’s. water and coffee available on each floor which is convenient, and a small room fridge to keep it chilled. All in all this is a very well-run hotel with good service and I’ll be very happy to go back next year. Keep up the good work, everyone.