ZEL MALLORCA (ADULTS RECOMMENDED)

This is unashamedly a love letter to ZEL It was my 2nd stay. My 1st visit was back in 2023 just after it had 1st opened It was and still is an incredible hotel and experience. It feels like a retreat where you can feel the best version of yourself. The atmosphere is relaxing whilst energising and a treat for the senses. The attention to detail throughout our stay must be commended The staff are thoughtful, friendly, and professional. We were contacted on repeat occasions during our 7-night stay to check we had everything we needed. The hotel genuinely wants to understand how they can elevate your experience. This was even after after we were left a local bottle of wine in our room to thank us for being repeat guests. The food is incredible. Fresh and of the highest standard. There is something for every palate whilst showcasing local produce. It is presented beautifully in the stunning beachfront restaurant with sea views. I would describe the décor as Modern Mediterranean. It is simply stunning. It is so photogenic. The pools are kept spotlessly clean, and even the sunbeds feel like luxury. Special thanks to the staff around the pools as they work hard to keep the standard high. You are always greeted with a smile. The rooms are spacious and unique with a nod to the med. You really do feel emersed by the Mediterranean experience at ZEL. Even the toiletries are incredible. Everything in the room feels carefully curated and considered. We also dined at BESO, and the lobster paella was sensational. The service and hospitality make you feel like a star.  I work for a major tour operator and would not have any hesitation in recommending this hotel. I can't wait to try the other ZEL hotels

Zel Mallorca is a beautiful, stylish hotel with a very cool and trendy atmosphere. The breakfast was very good, the restaurant was excellent, and everything felt clean and well taken care of. The staff were friendly, welcoming, and helpful, which made our stay enjoyable. One thing to know is that there is no traditional concierge service, so it may feel a little less personal if you are used to classic luxury hotel service. The hotel also has a very lively, hype vibe, which is great if you enjoy music, energy, and a fun atmosphere. However, for older guests or anyone looking for a very quiet and relaxing vacation, it may feel a little too busy at times.

Beautiful location, very relaxed modern clean atmosphere. There’s so much going on be sure to check the timetable outside the Barre studio. The chill out pool is so peaceful and the main pool isn’t too wild it’s a nice vibe. Rooms are nice comfortable beds my only negative is attention to detail lots of the bedding is torn or has stains on. There’s a stocked mini bar but no pricing, the shower comes with complimentary toiletry’s. We have a room facing the road the noise isn’t too noticeable but we have been woke a few times with people singing and sometimes a bit of music. The breakfast is 10/10 it’s got a heavy health and wellbeing focus, I’m not fussed about doing breakfasts but I’m enjoying Zels so much I can’t miss it. some days they’ve not had kiwis and you just request and tadahhh like magic cut up ready to eat. The staff are very quiet but polite.

We have just returned from the most incredible stay at Zel Mallorca Hotel, with Beso Beach Mallorca on site, for our wedding anniversary. It was honestly the best hotel experience we have ever had. The hotel itself is absolutely stunning. The décor is beautiful, calming and stylish, with a gorgeous boho Mediterranean feel and a peaceful, zen atmosphere. Every communal area, as well as the rooms, is designed beautifully. The whole hotel feels elegant, relaxing, special and exceptionally clean. Everywhere was spotless throughout our stay, from the rooms to the communal areas, and the hotel was clearly maintained to a very high standard. The location is also fantastic. It is in a great spot, close enough to enjoy everything nearby, but still peaceful and relaxing. We also found the hotel wonderfully quiet, with no noise issues at all, which made it even easier to properly relax and enjoy our anniversary. As beautiful as the hotel is, what truly made our stay unforgettable was the staff. Every single member of staff we met was friendly, welcoming, professional, smiling and genuinely happy to help. The level of service throughout our stay was exceptional, and the whole team should be incredibly proud of the experience they create for guests. The staff are an absolute credit to the hotel. The warmth, professionalism and kindness shown by the entire team made our anniversary feel incredibly special. We would especially like to mention Sol, Emanuel, Victor and Manuel, who all made such a lasting impression on us. Sol was amazing from the moment we arrived. She checked us in and immediately made us feel welcome. She was warm, friendly and genuinely interested in our stay. Every time we saw her at reception, she remembered us, asked what we had been doing and gave us helpful recommendations for places to visit and eat, including when we were planning our trips. What really stood out was how natural and genuine her service felt. It never felt like she was simply doing her job; she made us feel personally looked after. We also had an issue where a taxi driver accidentally charged us €1,000 extra for a trip to Palma. Sol helped us straight away. She called the company for us, kept us updated and continued helping until the taxi company returned to the hotel and refunded us. She turned what could have been a very stressful situation into something that was handled calmly, professionally and kindly. We were so grateful for her support. Emanuel, who works in Beso Beach restaurant, was equally exceptional. From the moment we met him, he was friendly, helpful and genuinely interested in us as people. He took the time to ask about our stay, why we were visiting and what we were doing during our trip. My husband and I formed such a lovely connection with him over our shared love of music, and we genuinely looked forward to seeing and chatting with him whenever we ate or had drinks at Beso Beach. Emanuel has such a warm and natural way with guests. He made us feel remembered, welcomed and valued every time we saw him. We also want to mention Victor at Beso Beach, who was wonderful throughout our stay. He was always kind, friendly and smiling. One moment that really stood out was when we walked into the restaurant one evening and he came over, clearly happy to see us, and shook my husband’s hand and then mine. Every time we saw him after that, he greeted us warmly and made us feel so welcome. Manuel the Experience Coordinator, was also lovely. When the coffee machine in our room was not working, he was friendly, smiley and happy to help. He arranged for someone to come to the room, and within minutes the maintenance team arrived. The efficiency was incredible, but what stood out most was how pleasant and helpful he was. We do not give this kind of feedback lightly. I have taken one or two holidays a year for most of my life, and my husband and I have travelled all over the world and this honestly the best hotel we have ever stayed at. The hotel is beautiful, stylish and exceptionally clean, and Beso Beach Mallorca is really a fantastic addition, but it is the staff who make the whole experience truly outstanding. Thank you for making our wedding anniversary stay so special. We would absolutely recommend this hotel to anyone who is thinking of staying.