Zafiro Rey Don Jaime

Fantastic staff. Great food. Very knowledgeable about coeliacs. The female boss in restaurant was very helpful and friendly and got the chef who had coeliacs to come and speak do me. Overall amazing holiday. Cleanliness was outstanding and the rooms were cleaned every day. Very close to the beach.

Another fantastic stay here! Just too busy! Not once could we use the pool as no Sunbeds available by 9am lots of towel on them no guests. We wee happy to use the beach as 4 min walk back to eat. You do have to pay for the beach sunbeds. This is our only fault with the hotel Staff are the best. Food and drinks amazing.

Just back from 10 lovely days at this fab hotel. Checking in easy. Room wasnt ready but was given our bands to go have drink &:food. Loved the idea your band is also room key. Rooms are lovely. Yes bit dated but everything we needed. Food drinks cocktails the best we have ever had on all inclusive. Room cleaned every day. Pool towels if needed but we used our own. Perfect location for beach / bars / shops. Entertainment team are amazing. Sam Milan and Antonio you certainly work extremely hard and interact amazingly with all the guests. Many we spoke to was returning multiple times. Well done to these 3. All bar staff waiting staff and restaurant staff are amazing nothing too much trouble. We definitely will be back. Already looking at June next year. I asked prior to our stay if we could have a lower ground room as my husband struggles walking. Thankyou for accommodating this and we was on the first floor. All in all a fab hotel happy staff makes for happy holiday makers.

This hotel is in a great location 5 minutes from beach. Good points Bar staff especially Jamie all very hard working yes there are queues but you don't wait too long. Pool area nice plenty seats drinks in plastic cups great idea and should still be implemented at night as glasses get broken and we never let our granddaughter take her sandals off as very small bits glass on floor. We always asked for our drinks in the plastic cups at night. Outside restaurant staff again lovely it us 7 years since my last visit and feel food not as good as it used to be. Mobility scooters great that you can bring them into the hotel as helps a lot. Animation team they are all amazing and work tirelessly with the hotel guests. Bad points Food breakfast was ok but very cold there are microwaves but feel should not have to re-heat food. The man who made omelettes was great loved watching him. Dinners sorry but food was awful we tried for 4 nights but ate out for the rest of our holiday. Room We paid an extra £300 to get a disabled adapted room toilet was just a normal toilet with hand rails the shower area had a small. bath stuck in side and i nearly flooded whole room as there is only a small metal bar to stop water running into the room. Bed was very low for me. Also the towel rail is up at the top off the door i had to use my walking stick to try get towels down very very dated The stairwell carpets badly need replaced very stained and dirty not cleaners fault just years old. Ants I won’t go into this issue as it has been raised with head office. But 3 of our 4 rooms had ants and not just a few reception and management did not handle situation very professionally. This hotel to be a Zafira hotel lets the company down badly other Zafira hotels are stunning this hotel needs to be renovated from top to bottom it used to be a great hotel i have had some lovely holidays in previous years but it has changed a lot and not for the better

What an amazing holiday we had. Everything was perfect - the staff, food, entertainment and activities were all top notch. I went with my son, daughter in law and granddaughter to celebrate the end of her GCSEs and we were certainly not disappointed. Special mention to Sam and Antonio and also Juan in the outdoor restaurant. As my son said “We had a blast!” And we will certainly be returning. Thank you all so much.

We had a fantastic time at your hotel, all the staff were great nothing was any bother to them they all made us welcome, we were celebrating our 40th wedding anniversary, I would like to thank you all again, we will see you again.

Fabulous hotel. Lovely and clean. Excellent food and drinks choices. Staff even helped me source a birthday cake for my hubby and left a bottle of cava in room on his birthday. Cant fault it

Easily one of the best hotels we have ever stayed at, all the food and drinks we had at the buffet restaurant, outside restaurant and at the multiple bars could not be faulted. The staff across the hotel are brilliant, especially Milan and Sam, who are part of the entertainment team, they really go above and beyond, and they make you feel so welcome! The overall cleanliness of the hotel is great, and the ease of using your wristbands as door keys was top notch! The hotel is a five minute walk to the beach, which is stunning and a short walk from the bars beyond that! We would definitely stay here again, should we return to Santa Ponsa!

Absolutely brilliant 7 days from start to finish, my family treat me for my 70th birthday and I enjoyed every moment,the staff ,reception, catering cleaning and massively the entertainment staff ,Milan and Sam were absolutely amazing, doing endless games even in the midday sun. I haven't stayed at a zafiro hotel before but I certainly will be doing from now on ,oh how could I forget the Fantastic food, selection and quality 2nd to non , I have stayed in many hotels on mainland Spain be they 3, 4, and even 5 star but the food at all of them didn't come up to the standard here at the Don Jamie, also the rooms and beds are of the highest quality the beds are memory foam comfort of the highest level, so sad to have left this beautiful hotel last Saturday but already planning our return.

Third visit to this hotel. Fabulous. Excellent location. Hotel is very clean. Food in buffet restaurant really good, as is small restaurant for lunch which is table service from menu. Be aware the portions are huge as well as delicious. Pool area is great, plenty sun beds with no mad dashes or wars! Life guards on towel patrol. Excellent WiFi. Few UK channels on tv including CBeebies. Evening entertainment you’d be happy to buy tickets for. Last but not least, the amazing friendly staff. This is a no cash hotel, but please take some with you for tips in restaurants and bar, as they truly deserve them.

We returned home yesterday after another amazing holiday. This was our 3rd year returning to this hotel and it just keeps getting better. Rooms are clean a little dated but how long do you really spend in your room. Food was great and even better than last year. Drinks are good and the cocktails are amazing. We went all inclusive and it’s worth every penny. Al a carte and snack bar are really good. What makes this hotel so good is the staff they are fab. Some recognised us off last year not sure if that’s a good thing or not 😂😂. Big shout out to Hugo, Adan, Jaime they are the best. Thank you for an amazing stay we will be back next year

Very nice hotel, always kept clean with the staff working very hard in all areas. Food was good but as always it could have been hotter sometimes. We went half board plus as we like to go out a lot so didn't spend a lot of time in the hotel at nights but when we did the queues for drinks could be quite long at times, a couple more serving may have helped. We were worried at first after the floor collapse a couple of months ago but saw nothing to worry us about staying here again. The only gripe we had was the usual people putting towels on beds first thing in the morning then not using them for hours or in some cases it didn't look like they were used at all. They did come around once and put discs on some beds giving a time when they would take towels off if not used but they didn't come back to check on them. Overall though this is a very good hotel so a big thank you to the staff who make it so.

Just back from a great week’s stay, hotel is very nice and staff lovely and friendly. It was my birthday whilst there and they sent a bottle of bubbles to our room which was such a nice gesture. Roof top pool with bar looked lovely and had a great view but couldn’t get a sun bed. Outdoor pool is also lovely but also struggled during the day to get a sunbed but was no problem later in the day when my husband and son came to play water volleyball at 4pm. Shout out the entertainment team of Sam and Antonio, great energy and fun. There’s ducks too! We did try the indoor pool too along with hot tub, sauna and steam room. There’s a gym room too but we ran out of time to use it! Lots of choice for food in the buffet and you can use the a la carte for one evening a week if all inclusive. Theme nights were good and we especially liked the Mexican night. There was always something being cooked fresh like omelettes in the morning and salmon, chicken, beef in the evening. While there’s no snack bar as such there are sandwiches, fruit and cakes in a fridge in the pool bar as well as ice creams/lollies which we used a couple of times. Just a short walk to the beach, shops and bars where we watched the F1. Can totally recommend a day trip using Cruise Cormoran which you pick up from the jetty. We did a dolphin watch trip and a sea swim with fish and were not disappointed. Great hotel and would love to visit again.

Lovely hotel, staff very polite and cleaning in hotel excellent, however did notice that pool area around the sunbeds didnt really get cleaned off as there was still rubbish for few days in same place was left. Also rooms have very little storage space for clothes in the double rooms, entertainment is good on evenings and also had pool entertainment some days with singers ect, normal everyday entertainment around pool. Only downside also for me was food wasnt warm enough but they did have a micowave and also you love the beach you have to pay 20 euros for beds on there as ita not connected to the hotel. Theres lots people that go time after time so shows its good hotel ans food is lovely despite it not been warm enough.for me.

I went with my husband , this was the first time at this hotel and definitely won't be our last, It was the perfect holiday. Cleanliness in our room and all around the hotel was amazing. The food was lovely having different options daily. The variety of drinks was great. All the staff was friendly and helpful and nothing was too much trouble. Antonio , sam and Milan were brilliant they helped make our holiday fun and enjoyable, they are a credit to your hotel, I loved the aqua aerobics. We had some treatments from inside the hotel that was lovely and relaxing. The room we stayed in was spacious and quiet. The location was perfect , a short walk to the beach, plenty of shops and bars nearby. We are looking forward to coming back next year and will keep returning. I could not find any negatives only positive. Thankyou for making our holiday perfect.

What can I say! The most amazing stay at this wonderful hotel. The food is INCREDIBLE & so much choice!!!! The staff are so friendly & approachable & can I just say the cleanliness of the hotel is impeccable!!! Those cleaners work so damn hard! Would highly, highly recommend this to anyone.

Been to Santa Ponsa for a number of years but not stayed in this hotel before. Great location in the centre, 100 metres to the beach and only a short distance to shops, bars and nightlife. Only booked b&b as we like to eat out at night, however had great food and drinks around the pool area at reasonable price. Stayed in a double room with all amenities you need along with an enormous bed. All staff in hotel were welcoming and friendly, some parts of the hotel would benefit from a little updating, but overall we had a fantastic holiday at a great hotel and have already booked again for same time next year. Give it a try, it’s well worth it. A big thank you to all the staff for an enjoyable experience.

Lovely central hotel. Staff very nice - special mention to Rafa (night reception), roof top pool staff & Sam the aqua aerobics man who got everyone moving and starting the day on the right foot.

Had a good week here at Rey Don Jamie been a few times before . Staff as always superb & very friendly . I would say the food this time every ngt was at best lukewarm . Roof top pool as always was fab & managed to get a bed most days . Entertain at ngt needs a bit of a shake up most ngts ballad singers. Needs good tribute bands etc for eg. James Phillips was ok at best no engagement from audience at all . Wee lunch time restaurant was great & staff always so attentive. Really enjoy this hotel just hoping within next year it does a room refurb especially toilets as feel rooms & showers etc very outdated. I would say this hotel more suited to couples & not families with young children looking for kids disco’s or entertainment . Bus to palma well worth a visit Overall a good hotel

Lovely hotel rooms spacious and clean excellent service in the restaurant food amazing choice every day,only thing that let it down was having to queue at the bar especially for cocktails maybe having a designated cocktail maker would help