Zafiro Palmanova

4th time staying at this hotel and the whole family love it. My two kids are so comfortable here the staff are all lovely. Kids club team and bar/ restaurant staff all work so hard. Recommend this hotel to everyone and will be back next year.

The staff at this hotel are amazing. From the warm reception upon arriving to the the waving off when leaving, they smile all day long. The hotel including our room was extremely clean and the air conditioning coped brilliantly with temperatures in the middle 30's. We were on an all inclusive package and the food and drinks were excellent. My granddaughter is vegetarian and was very pleased with the wide selection of food available. In fact I started copying her food choices as they were so appealing. The cocktails were a highlight. The location of the hotel was great, just a very short walk to a lovely clean beach. We hired pedalos on 3 days and had a great time. When we enquired at reception about buses to Palma we were advised to take a taxi in as the buses are often full by the time they reach Palmanova and to take the bus on the return journey. This was great advice and we ended up taking a taxi both ways for 23 euro in and 27 euros return . In 35 degrees of heat being picked up and dropped off at the hotel door in an air conditioned taxi was bliss. The entertainment was good but I feel the acts are asked to do an hour which is a bit too long. So in summary we loved the hotel and would definitely return.

This is our 2nd time staying at this hotel and it's amazing! We normally book an adults only hotel but chose this one because of the rooms, we booked the suite with the upstairs terrace with Bali bed and hot tub so there's no need to go to the pool if you don't want to. The rooms are lovely and clean with a bedroom and comfy bed, small living room and kitchenette, the only thing missing is a washing up sponge but they supply washing up liquid and the cleaners don't wash up when they clean the rooms. We're happy to wash up if they supply a sponge. Big bathroom with a lovely waterfall shower and two sinks. When we went to the pool for a swim we normally used the side pools by the swim up rooms, it doesn't seem that they remove people's towels from sunbeds but we always found somewhere to sit. People reserve sunbeds early! The hotel is very family friendly and great for kids. There was some good evening entertainment. Great Michael Jackson performer one night. Location is great, 2 mins walk down some steps to son Matias beach or you can go the other way towards magaluf beach. We didn't eat here so can't comment on that. All staff super friendly and helpful and there is a courtesy room if you have a late check out. Hoping to go back next year!!

What fabulous hotel food was stunning the staff were so friendly and helpful super clean rooms and grounds positioned brilliant 5 mins walk to the beach so many pools to choose from with games keeping you busy and entertainment in the evenings was brilliant as well

This is our 4th visit to Zafiro Palmanova and we had an amazing time as we have done in previous years. I have a 7 and 10 year old and they love it here, the pool is a hit along with the activities and the soft play at mealtimes (lifesaver for us parents too!) The hotel is in a perfect location with a few minutes walk to the beach and the hotel itself is very clean and well maintained by the incredible staff. Upon check in we were upgraded to a swim up room, which proved very helpful when my oldest developed an ear infection towards the end of the holiday. This meant he could still enjoy the water without the risk of his ear getting wet. The staff absolutely make this hotel. Nothing is too much trouble and the fact we see the same faces year after year proves they enjoy their job. The food is great, one of the reasons we first picked this hotel is the good reviews from Coeliac customers. I have coeliac disease and in the four years we have been coming here I have not once been ill. Everything is well labelled and the chef has no issues taking you around to point out what you can and cant have. Great service! I have a very picky eater in one of my children and he always found plenty to eat. The ONLY thing that let it down this year was the sunbed situation. In the previous years a note was left on a sunbed with a time if no one was there. If they had not returned within 40 mins then the towels were removed. A great system that seems to have been forgotten about this year. During our stay there was a large group of around 12 people. Mostly adults. From around 6.30 the grandmother would take 12 sunbeds and remain there, however the rest of the party would not show up until after lunch. I saw families turn up at pool with nowhere for them or their children to sit. This seemed to have a knock on effect with others then reserving beds and by 7.30am there was nothing left. Zafiro, please re introduce the 40 minute rule and the enforcement as this does have an effect on a relaxing holiday! We will be back next year x

Lovely hotel, food lovely and in a good position. Our first time fully inclusive which we really enjoyed. The only thing that let the hotel down was the sunbed joggers. A reason for going to this hotel was because they advertised that they removed towels after 40 minutes which they don't so by 7.30 am almost all the beds were taken and some were there for hours before anyone used them. Don't advertise something that you're not going to enforce.

We came here with our two daughters and booked a swim up suite where on the website it promised ‘exclusive access’ and private tranquillity to a private swim up pool, the only section you get is the small section at the front which unfortunately only gets the sun for a proportion of the day and is only large enough for two people, the larger section to the front is actually open up to any hotel guest and we had another large family in front of us every day for our entire stay, there was zero peace and privacy as the sunloungers looked directly into our room. Don’t bother booking a swim up suite as you are paying a lot of money for something anyone can have access to, we were all so disappointed and when we approached reception were met with little explanation or care to our query and even when my husband complained on a feedback email from the hotel we received no follow up. We also paid extra to ‘pick’ our room of which I now feel totally duped by, just another way to get money out of people, we would not stay again and certainly wouldn’t recommend this hotel if you want some relaxation and a peaceful family holiday.

We have had a wonderful stay at this hotel and would highly recommend it to anyone. The staff are absolutely amazing and couldn’t do enough to help us throughout our stay. A special mention goes to the reception team, who were always friendly, welcoming, and happy to assist with anything we needed – their excellent customer service made a real difference. The hotel is spotless, with high standards of cleanliness throughout. There is also a great choice of food with plenty of variety at every meal, so there was always something for everyone. Overall, we had a fantastic experience and wouldn’t hesitate to stay here again. Thank you to all the staff for making our family holiday so enjoyable! We did have the added advantage of having a swim up room which made so much difference to the toddlers!

What an amazing hotel! Location was great, Food was fantastic but most of all what a bunch of amazing staff who make this place what it really is! Rooms were amazing and so clean. You just couldnt fault anything. Well worth he money! A big shout out to Maria Jose and the team on reception who are just such a great front of house team! Nothing is an issue and they cant help enough. In the restaurant Elicio and Africa were just so welcoming and friendly. In all amazing. Having stayed at the Alcudia Palace hotel in prior years I did have my worries about how this other hotel would be but this surpassed by expectations. All in All - Excellent - 5*'s all the way

Perfect location. Great atmosphere. Beautiful rooms apart from grown ups playing on the park in the middle of the night right outside my room. Great value for money plenty of food really could do with more choice for kids. We have a very picky eater who will only eat basic food but we managed to feed her everyday. Kept very clean inside and out. Noise level was fine just people having a great time. Staff were great nothing was to much trouble. Waiting to rebook again for next year cant wait.

Excellent hotel in a great location,minutes from the beach and bars. Very family friendly and the food was outstanding. Lovely rooms too.

Great family friendly hotel. We’ve just arrived home from a lovely family holiday . Grandparents, parents A 5 month old & a nearly 3 year old. Our rooms were large , comfortable & Clean . Both had good sized balconies & pool views & one had a jacuzzi. Always a good choice of food in restaurants to cater for most people’s needs . The staff in the restaurant were all helpful & friendly. Pool areas clean & we always managed to find sunbeds . Good choice of pools to suit the different ages of children . Entertainment in the evenings was what you’d expect in a good family hotel . Hotel is in an ideal location . Far enough not to hear the evening noise of the town but Close enough to walk to lovely beach & main shops , bars (5-10 minute stroll) There is a well stocked supermarket on site as well as an Aldi about 15 minutes walk away . Overall definitely a great hotel I’d come back to with our family.

Would recommend & would go again. Very clean in all areas.Rooms spacious & modern. Plenty of choices with food & we had picky eaters in our family,tip lunch time you can eat of the al acarte menu on all inclusive.Bar menu was great with loads of choice,not just your usual. Didn’t use but the kids club girls seemed tobe a hit with the younger ones. Plenty of sunbeds,no 7am queuing. Location great not far from everything you need. Only things our family said it needed to give 5 stars would be an overhaul on the mini golf,very tired. And needs an entertainment team with daytime activities,energy & personalities as that is usually fun to watch or get involved with in the day by the pool.

We recently returned from a 7 night stay as a family of 4 and overall, we would say that the hotel provided everything we needed for the duration of our stay. In previous years, we have stayed in the same hotel in Majorca but this year decided to try somewhere different. We therefore would draw comparisons between the 2 and in most of it not all areas, the Zafiro was lacking. Firstly, we would have expected a better welcome on arrival. The check in seemed very rushed as the hotel was busy and staff seemed quick to rush through the process. Once checked in, the rooms were very nice and our room with a jacuzzi on the balcony was well received by all of us including our children. The pools were great and well geared around children. Our little boy would have chosen to spend hours and hours by the splash pool and the slides were a welcome activity to keep him occupied. The hotel should follow through more often with its 40 minute sunbed rule as whilst there are notices around the pool, I did not see it enforced once during our stay and it was noticeable that beds were reserved for hours on end at times. The buffet and food offering was really disappointing. There was no variation in the food helping even though I read online that there are themed nights - if there are, the differences must be very subtle. It really was boring and repetitive so much so that we went out to eat at times even though we were all inclusive. The à la carte restaurant isn’t a separate restaurant, rather a cordoned off area of the buffet and the food was not good. I would be of the opinion that the food offering was more a 3 star than 4 which severely lets the hotel down. The staff were good although at times, we felt they could have been a little more welcoming, especially with the kids. Perhaps we are comparing to other hotels here but this is an area that we feel there should be some improvements. The hotel is in a great area and the beach and prom are easily accessible from the hotel which is a huge bonus. Overall, the hotel was good and we had a lovely time but not sure we would be rushing back.

This is a nice hotel for families. The staff are lovely and very efficient and helpful. There is an excellent choice of food in the restaurant. The shows in the evening were of good quality and enjoyed by the whole family. My granddaughter attended the kids club on a couple of occasions and enjoyed her time there . The children's team seem to love their job and are obviously well trained and safety conscious. We visited the nearby beach which has nice sand and was clean. The area down by the beach was a little run down with the shops very basic and dated which is a shame. The only feedback I would have for the hotel is that the restaurant staff are overly keen to clear away plates etc and tend to hover over the tables at meal times which doesn't make for a very relaxed meal .

We had a great stay. We were 4 adults, a 3 year old and a 6 month old. We went self catering. The reception staff were excellent. The hotel was spotless. Our rooms were a good size with a bedroom kitchenette lounge and a large shower room. Also, a large blacony.The pools were also super clean. Plenty for the kids to do. It was only a 5 minute walk I to Palmanova where there is an abundance of restaurants and shops. Also the beaches were so clean. The entertainment in the hotel was good, we did find the mini disco was on a bit late at 8pm. But the Aquaerobics was great fun, and the bouncy dome and kids pool area was well used by our 3 year old. I would definitely recommend this hotel for families as it has everything you need for a fantastic holiday. The only gripe is the pool is only open 10-6, and the rush for sunbeds was also ridiculous because they cordon off the area at night, so in the mornings there is a huge queue ready for the rush.😡 but we loved the hotel❤️😎🏖

Just returned from a 7 night stay, we had a great time. The hotel is spotless, and perfect for a family with young kids. The pool was amazing, it was slightly heated. Ice creams on tap from the bar during the day which was great. The food was brilliant, we had something nice to eat most nights and the soft play in the restaurant was a treat for the older kids. The only negative is the queuing for the buffet, I don't understand it when you are queuing behind people trying to get soup if you don't want soup. Then as a mum who had two young kids, and myself to get food for I had to stand in the queue twice and it could be very long at busy dinner times. The cocktails are so lovely from the main bar. The kids club - I went in here sometimes with my 4 year old as she liked to do the crafts. I would say I wouldn't personally put her in on her own as I found some of the women in the team a bit abrupt with the kids and not warm to the children. The mini disco was a little bit boring for my little girl, she normally loves them but this one lost her attention. The park here is brilliant for the kids. The shows at night are all terrible, they do some activities in doors for the children.