Zafiro Palace Alcudia

Fantastic stay at this hotel. First time with a 9 month old and they couldn't have made it better or easier e.g. microwave in the room for bottles. This is the first thing to say - 100% this is a family hotel. There are a LOT of noisy children. If you like us also have kids it is great - if you don't and this would put you off then don't go because it is like a play club, which the publicity doesn't make as clear as it should. Entertainments looked very good, we didn't go to most but what we saw was great. Food at the buffet for breakfast and dinner overall very good quality. You can book to eat at a site restaurant instead. We ate at the Italian and Japanese which were both fantastic. I'd echo precious reviews that availability is tricky for these, we didn't get to use all our days which was a shame - book early (however the app doesn't let you book too far in advance). Only a couple of significant negatives about the food - 1. The worst coffee I have ever had in a hotel. Extremely bad tasting instant coffee - undrinkable. There were also machines available separately which I had to use every day. They really need to sort this out as it drags down the quality a lot. 2. Orange juice at breakfast not fresh and not great tasting. 3. If you come to dinner within the last hour before closing we found service quite slow and poor as they seemed to prioritise setting up for the next day's breakfast over taking orders, which isn't a great look for a five star hotel. However this was genuinely the only aspect of the service in the whole stay that wasn't excellent and can't fault anything else, staff fantastic in general and any issues very rapidly sorted out with no fuss. Location wise it's perfect - a short walk to the beach and old town in either direction and very close to a small excellent supermarket if you need snacks. Lots of sun loungers - close together but this meant there were enough that we never missed out on one even though we always came later in the day. Usual issue with selfish people "reserving" sun loungers for hours with towels in the morning - unfortunately you seem to get this everywhere. We will definitely be coming back and look forward to having another amazing stay!

A truly amazing holiday and couldn’t be happier with Zafiro palace alcudia. It’s hard to find any faults / criticism of this hotel. The food is exceptional, best buffet we’ve had for breakfast, lunch and tea. À la carte restaurants we went to (all apart from the sushi one) were brilliant too. Service is great, every staff remember is happy to help and genuinely wants you to have a good holiday. Facilities great, kids pool, ample other pools We were travelling with our 2 year old daughter who was so entertained throughout. We 100% will return and excited to try some of the other Zafiro hotels.

First time we stayed at Zafiro Palace Alcudia. I travelled with my sister. Had a great swim up room. Room was clean. The hotel is very much geared towards families with children, but we enjoyed our holiday. Staff were all great. Location is also very good.

Wow! Before we even set off on our trip I was in contact with the hotel re transfers and babyseats etc. They could not have been more obliging. This put us in confident mood heading to the hotel but the reality just blew us away. This is an amazing hotel but the whole experience is elevated by the staff. They are this hotel's hidden gem. From check in with Victoria to the porter Juan the staff are just so obliging and helpful and nothing is too much for them. The cleaners in the rooms will all have an ola and a smile and took time to say hi to my 1 year old. Small detail but meant so much. The guy working the sweeper machine always had a hello and a smile for us all. The waiters in La Veranda, and they seemed to pop up everywhere were so prompt, energetic and considering the hours they were putting in still had a smile and a joke at 10 at night as they had at ten in the morning. The lifeguards would have a chat at the quiet pool and the entertainment crew were just so full of life and my 8 year old loved the daily game of football (as did I) at 11am. Well done to you all on creating such a wonderful environment for people to relax in. The hotel itself is spotless. From the scent in the reception to the coffee shop and restaurants could not be faulted. There is such a range of food at the buffet and some made to order, some you served yourself. Waiters constantly at hand to help and assist especially with our 1 year old. We loved La Veranda and breakfast here was amazing and quieter than buffet. We had lovely food in all the a la carte restaurants with great selections and again nothing was any trouble to make up. The day time entertainment with football and pool activities were great fun for all and night time entertainment was varied and the Kahoot quizzes were great fun. There is the attraction of the bounce pad in the pool with the bar, the guys there were great and full of recommendations, but there was also quieter pools alongside which allowed for some down time. We had high expectations going, and, I think the hotel exceeded them on every front. Well done to the whole team.

The location is great, I love the atmosphere in the hotel luxurious and clean. The rooms starts to be a bit old might need some fresh furniture. Sleep on coach for two kids might not be perfect if it is an old one. Been here many years and nothing in the room have changed over this 10 years. The value it is a expensive hotel and we always buy all inclusive and our first week this time ( Before ALL guests arrived) it was worth all money good food, nice clean room, super service but the second not so nice and they also stop allowing take away if it’s too noisy, you’re sick or just want to eat home. Instead need to buy room set for a lot of money even if you have all inclusive not ok. It is a hotel that fits families but a bit newer parts and cleaner water I. Swim area, but I understand it is hard when a lot of people. The staff is incredibly many have been there many years and almost all ( about 9/10 is incredible, happy, service minded and so nice.

Great hotel, great food, we’d definitely come again. We came as a family and lots in the hotel and outside for children. Location was great, few minutes to the beach which we spent a lot of time there. Playground for children was good in the hotel, staff was great and helpful. Entertainment was good. Cot in the bedroom for our child was big and comfortable. Value for money I’d say was quite pricey for a week half board but if you like nicer hotels which give the extra special luxury feel which is family friendly then it’s worth it.

Polite and proffesional staff. Good restaurant. Good for familys/ kids.

Excellent hotel, you can't really fault anything. It is definitely family focused and you get a bit of noise with that around the pool areas which are a little cramped!

I found it hard not to give this place 5 stars but a couple of things for us were irritating enough to give only 4. Room was perfect, clean and a bigger than average balcony. Pools perfect to suit all our family, the dome pool being a perfect temperature. Surprisingly no shade over the Splashpark. The umbrellas are not 100% shade which was annoying when our grandson napped, we resorted to putting towels on the top. Umbrellas are also non moveable, and that coupled with the way the beds are hemmed in (very cruise ship like) made certain points of the day a pain to stay in the shade. No drinks service around the pools (not a deal breaker) but surprising for a 5* hotel. 99% of staff were friendly. Buffet restaurant not so. Most visits we had to walk to someone to order drinks/coffee. However the food here was actually very good, great choices for breakfast and lunches. Tried lunch twice in Veranda and wasn’t impressed. Now for the à la cartes. As per every holiday nowadays getting spots at a good time was time consuming and frustrating!! We did get into all four but timings made it rushed to be done in time for children’s entertainment, only three of us went to the Asian so our grandson wouldn’t miss his fun time. But the MOST annoying thing was seeing the amount of empty tables around us each time. I genuinely don’t believe they are fully booked, rather a lack of wanting to give away better food. If the availability of the à la cartes isn’t there and you’re resorted to only using the buffet, in our opinion this brings the hotel, for food options, down to three stars surely?! Entertainment was very good, we didn’t particularly enjoy the chairs though with their strange arms!! Our biggest shock though was finding out on day 4 the mini bar was not free!! Not even water! We’ve never encountered that before so started filling the glass bottles from the water dispenser. This is an expensive hotel, water should absolutely be free!! Even with all the above points mentioned we still had a great time here. The quality of the food made up for the small problems we encountered. F

Overview A fabulous hotel - perfect for families who are looking for a little bit of luxury but enough to entertain the children. This review is based on our first time staying at Zafiro Palace Alcudia. Hotel Grounds The hotel overall was very clean and well-designed. Sleek in appearance and did make me feel like I was staying at a 5* resort. The grounds were well-maintained with work being done throughout our stay ( nothing that would have disturbed your stay ) so you could tell that they take pride in the hotel's appearance. Check In We did complete the online check in process prior to arrival which involved submitting photos of your passports to avoid any lengthy waits on arrival. However, when we arrived we did have to check in all over again which was slightly annoying after a fairly long day travelling. The process wasn't extremely long but it was just a little frustrating having completed the online process for it to not mean anything in the end. The young lady checking us in however was very patient and friendly. She even offered us complimentary drinks and we accepted orange juice and cava. We did realise once we reached our room however that we the drinks were not given but put it down to an oversight, plus we were heading down to dinner and weren't particularly bothered about this being missed at the time. Hotel Room We booked a junior suite with pool view which is what we received so no nasty surprises on arrival / check-in. We did receive an e-mail from Zafiro around a week before suggesting you could select your room so when I followed the link I quickly realised that this was an option but you would need to pay to do this which was a little misleading. We were given a lovely second floor room located near the main restaurant but no issues with noise at all. The room was cleaned every day without fail and replenished with bottles of water. We didn't realise that the room had such an open lay-out - for example, the bath is not enclosed with a window at the end looking into the bedroom which was fine with two little ones but if you had slightly older children you may not feel so comfortable so would recommend checking the lay out prior to booking to make sure its suitable for you. The balcony was spacious with a leather sun lounger alongside table and chairs. Again very clean with a lovely view overlooking the grounds. Entertainment We drifted in and out of the evening entertainment, tending to settle towards the end of the schedule as we preferred to wander around the beachfront and explore with the children. We did watch two sets of acts which were enjoyable but compared to previous hotels we have stayed at such as Iberostar, we didn't find the entertainment as captivating for the children as we expected. There is a short dance session towards the end of the night but nothing major. I think they could do with putting on some themed musical shows and integrating part of the night with shows or performances that the children would enjoy like Disney songs for example. Restaurants We found that there was a range of food available for all meal times for everyone to enjoy. We were impressed by what was on offer throughout our stay. We particularly enjoyed the Verandah restaurant at lunchtime. However, we were disappointed to find that we could not book the Italian restaurant at all throughout our four night stay. You are unable to book on the app until you receive a hotel room number so by the time we arrived, the next four nights were full. I think there should be an option where only the first two days after arrival are bookable and so on to give everyone a fair chance as we didn't get to experience this at all which seemed unfair and why I have marked this hotel as 4/5. Service The staff were on the whole incredibly welcoming and helpful. We ran out of milk one evening and a lovely boy came up with a whole carton! We also had a knock on the door the night after we arrived and a staff member delivered a bottle of wine for booking with Zafiro directly. It came with a nice note addressed to me and when he noticed we had children, he ran off and returned with a bowl of small smarties which was a nice touch! Pools We loved that there were multiple pools available to use. Our children loved the splash park and especially the dome. We enjoyed the swim up bar also. It took us a day to notice that some towels were put to one side with a card on them and realised that unattended towels were being moved after 40 minutes to ensure no-one was reserving loungers then disappearing. We really appreciated this as it meant we didn't feel rushed to get down to the pool. We did encounter a grumpy man on the last day after we sat down on two empty loungers - he asked us what we had done with his towels to which I explained that the lifeguards or staff may have moved them and he insisted they had been there with no issue for an hour. Whilst I refused to engage in an argument about it, it was clear that they do enforce the 40 minute rule if his towels had been left for an hour - just be prepared for other guests to question you on their missing towels if you end up on their once occupied loungers. This only happened once so maybe we were just unfortunate!

Where do I start with this review- Location: great location close to shops, the beach the marina. Only thing I would say is the hotel is on the top of a hill- it’s a killer in the mid day sun. Atmosphere- great atmosphere, always quite busy however there are plenty of pools to choose from- sun beds you have to be quick in the morning. 😊 Rooms- we have a family suite swim up room amazing the pool outside made such a difference- kids loved it. Cleanliness- for a 5 star every where is spotless the only thing I would pick up on would be I think the Sun loungers could do with a upgrade that’s just me being picky- and the paint work around the pools could do with a clean up otherwise absolutely amazing. Staff- absolutely amazing cannot do enough for you - big shout out to the staff on reception, and the coffee shop . Entertainment: great the staff come to your table to take drink orders the entertainment is great magic shows, dancers, bingo, quizzes, kids mascot Izzy. Also entertainment in the day we had a foam party when we were there. Food: amazing- breakfast, lunch and dinner we went AI drinks were great proper brands ice creams for the kids- the only thing I really think the hotel could do with is like a snack bar, cafe around the pool. The staff make this hotel they really do make it feel like it’s 5 star rating. We are booking again for next year soon.

Just returned from a 7 night stay at this hotel with my husband and our 2.5 year old son. Positives of our stay - The pool temperatures were perfect - Al a carte restaurants really levelled up in service and the food was lovely! - The pools themselves gave our little one lots of options and he was never bored - Easy access to drinks throughout the day - Room was spacious (1 bedroom suite) - Great vibe with the staff, especially the entertainment, they were great with the kids Negatives - End of block 3 there is a school and the bell at 8am Monday-Friday is a song and really loud! - Buffett although great variety unless your having things cooked fresh was warm and not hot - Hotel at night is loud, can’t still hear shouting and screaming after midnight some nights - Sun bed warriors were out early (pre 7am) for some beds but we always found a slot around our preferred pool at 9ish - Weird one but the bed is loud! They have water proof sheet on I think so I woke myself up a lot moving around. Overall we had a really lovely time away and our boy loved it. We’ve done the Sani Resort and would say the service at Zafiro Palace is not near this level but still made for a relaxing time and fun had by all!

Second visit with pre-schoolers outside of school holidays. It’s a busy hotel. I would personally avoid at all costs unless you have children in your party. Stunning hotel & surroundings. Excellent access throughout entire complex for strollers/ pushchairs & wheelchairs. Staff are amazing especially with the kids. Nothing is too much trouble. Great evening entertainment. 5-min walk from a beautiful beach and small town with plenty of shops, bars & restaurants. Things to be aware of and why I have given a 4* instead of 5: The park has lots of great equipment including a bouncy castle but from breakfast time through to tea time everything is so hot from the sun the kids cannot touch it. It’s also located right next to the buffet restaurant. Try telling a 3-year old they can’t play 🥴 The buffet restaurant is too busy at breakfast time. Often leaving you queuing for a table for a long time. Not ideal with small kids. The sofa bed is dire. It’s literally a drawer that pulls out and scoots all over the floor. The parasols are fixed and cannot be moved with the sun. Shade around the pool area is a premium. The all inclusive package omits many alcohols that are not premium such as absolute vodka which is less expensive than captain morgans which weirdly is included. This annoys me. Either accept all inclusive with no limits or don’t offer it. Would still highly recommend.

Having stayed in the palmanova palace two years ago , we booked Alcudia and we were very excited. The place is stunning and the breakfast food was so good, however the staff at reception let the whole place down. This is not a 5 star resort when it comes to service. Checked in to the most unpleasant man at near mid night , he was borderline rude ! I couldn’t believe it actually and the told us to go and get our own water in the restaurant. When we checked in late to palmanova , water and snacks were in our room. I watched others get cava etc when they checked in at normal hours so this was just so disappointing. Checking out was the same , they couldn’t be bothered been pleasant. The breakfast at 9.30 is a zoo & the staff are robots , just no personal touches , slamming coffee on your table , the whole hotel is taking down by that fact that their staff - it’s a beautiful 4 star hotel but not 5

Overall a very enjoyable holiday with my family. There was great entertainment for the kids and lots to do to keep them occupied. It was the first European holiday I've been on where the pool staff monitored the use of sunbeds and actively discouraged anyone reserving a sunbed. The rooms were spacious, clean and tidy. The balcony was large enough to have a table, chairs and a sun bed. There was an air conditioned gym which I used a few times to help justify all the food and drink. It didn't have the latest equipment but enough to keep everyone happy. It has a general buffet restaurant for breakfast, lunch and dinner. It it also has 4 themed restaurants which were all very good and I highly recommend. Just make sure you book the 4 restaurants as soon as you arrive as they are very popular. I am a coeliac, but there was plenty of choice for me to eat every day. All the food in the buffet restaurant was marked with allergy information and the staff, especially in the 4 restaurants, were very aware of my coeliac needs. The hotel was in easy walking distance (10 minutes) of a very nice beach, lots of sand and very shallow water. The old town is also within walking distance (about 20 minutes), with lots of historical buildings and a market twice a week.

What a find! We stayed 10 nights all inclusive with a baby and a toddler. - short flight from UK - hotel arranged transfer for us which was on time and provided safe car seats - short walk to beach and old town for market shops etc - 1 bedroom suite worked well and useful to have the kitchenette - TASTY buffet food at every meal! So rare even at 5 star hotels - multiple à la carte restaurants - staff are so happy and go above and beyond - all inclusive drinks and cocktails were great. Nice wine and cava too. Things that can be improved - have more than 2 baby purées offered - even if here for a week it doesn’t leave much variety for babies. Maybe a “puree of the day” in the buffet? - umbrellas by the pool and fixed ie you can’t move them and they actually don’t block out the sun. Not ideal at all with young children/ babies - the open bathroom / window to the bath is a bit odd and doesn’t provide privacy or block out light. We needed to leave a light on for our toddler to use the toilet at night time but it meant that the light was blaring into the bedroom. Overall we would return as it ticks so many boxes for us with young kids which is hard to find. But a few things could make it even better.

I'm not normally one to write reviews but I felt i had to take a moment to write one on this occasion. This was our first family holiday and wow it did not disappoint. From the moment we stepped off the bus we were welcomed by friendly staff that couldn't do enough for you. All the staff around the different parts of the hotel were brilliant and paid so much attention to our 1 year old. The hotel is spotless and very well maintained at all times. Food was 10/10 every night, we were in block 4 and put our little one down at 8pm and it was not noisy at all, ge never moved. We had a drink on the balcony and we could hear the entertainment but it was not an issue. We are already looking at booking again for next year.

Absolutely gorgeous stay at the Zafiro Palace Hotel, late May/early June 2026. We didn’t want to leave! We booked two Pool View rooms for six of us, all inclusive, and were very impressed with the cleanliness & amenities. The staff were always friendly, across all areas of the hotel, & went above & beyond to ensure our stay was wonderful. The food was brilliant in the buffet & à la carte restaurants. We didn’t have any issues booking the a la carte restaurants when we arrived as some people have mentioned in their reviews. We used La Veranda for nearly all lunches & were very impressed with the food. Our family was fully catered for at all times throughout our stay. The hotel is a short walk to the beach & which was amazing. A short taxi ride (10 euro’s each way) to Alcudia old town on market day - well worth the trip. The Water park was 2km & it was a nice walk even on a hot day. Buses are available but we chose not to. Thoroughly enjoyed our holiday & most definitely hope to return.