Zafiro Mallorca

Ok I have some major issues with this hotel that unfortunately overtake the nice parts about it but I’ll start with the positives. I travel a lot to the Balearics (about 7 times a year) so have good knowledge of what kind of hotels are on offer. This one does not meet the 4 stars it’s advertising. I’m a parent who wants a nice hotel for the kids but also some areas for a parent that I look for is a decent spa and gym - it fails miserably on these counts. - staff were nice - the buffet was decent and food quite good (we only did half board) I’ve had worse food at 5 star places so this was a fairly decent point - pool was great for kids with floaters and balls allowed and lots of entertainment which was very good. Lots of tree shade and quite pretty. - entertainment from what I saw was good too. - very very geared up for younger kids and if that’s your main priority then fair enough you’ll probably like it. Bad points that would stop me returning: - the rooms need a refurb - there are no decent amenities provided. Most hotels at this level provide nice shampoo, conditioner and body wash. Theirs is very basic and no conditioner or anything that screamed 4 star. - massive bugbear - the air con quite fairly goes off when you open your patio door BUT there is no handle outside so you can’t sit outside and shut the door to keep the room cool or you lock yourself out! Considering it’s a pool room this is massive oversight. - you have to pay to use the safe - never encountered this at a 4 star hotel before. - the location wasn’t great - very residential and near an area which was quite chavy - go down to where the Iberostar hotels are, it’s way nicer and beach is nicer. - cleaning is poor - we had a wasp issue near our room (3001 with private plunge pool) and we’re constantly fishing wasps out of our pool and dead cockroaches outside most mornings. - there aren’t nearly enough sun beds so we were glad we had a room with our own. - the air con is rubbish - ours didn’t work the first night and even after it was fixed, its was sub par. The controls are ancient and you can’t control the temp at all. The next time I asked for it to be looked at it took 14 hours for a maintenance guy to show up when we were going to bed. - the cleaners don’t come daily - you can only change your pool towels on certain days in a 2 hour window so if you’re out you are stuck with dirty towels for days. It actually ended up being an entire week with the same pool towels - gross! They refused to change them as we were out the Friday and Monday hours! - the air con in the gym was broken the entire week and half the equipment didn’t work - 2 out of 3 treadmills and the rower. The equipment was also filthy and rusty. It’s a shame as there is some decent kit in there for a hotel gym - good weights and an Olympic bar and rack (just clean it first!) - the spa was a joke - only one experience showed worked, the sauna and that’s it. Nothing in the pool circuit seemed to work, the jacuzzi was covered over and the plunge pool wasn’t cold. The steam room door didn’t shut so that was useless. There were also no towels in the gym or spa available so remember to take your dirty pool towel as there aren’t always paper towels available either. Overall it was just disappointing and there are many other 4 star offerings in Mallorca which are far better.

Another enjoyable holiday at Zafiro Mallorca. Super staff, clean rooms, plenty of sunbeds (well policed to stop towels being left), and tasty food. Great relaxing break.

Once a Zafiro customer, always a Zafiro customer! We came to Zafiro Mallorca in September 2025 for a week and it was the most fantastic holiday so we decided to book again for this year but this time for 11 nights and earlier in the season. We were welcomed back with a thank you note and a bottle of wine. Pool view apartment this time, much nicer view. You just can’t fault this hotel. It has everything families could want, the staff are lovely, so nice to see familiar faces from the year before, the entertainment and shows were quality, especially the Acrobats and the singer, great family shows and the kids enjoy them so much. The food is top tier, always something yummy in the buffet, themed nights, great selection, Rita’s Italian is a new à la carte this year and was delicious with a lovely setting, but our favourite by far is the pool bar. By day for lunch, the food is gorgeous & by night it turns into a restaurant and it’s just beautiful. The choice of cocktails is great, the wine is really good, which you don’t always get at an all inclusive & just in general it’s such a nice dining and drinks experience. Little things how the staff start to remember your order is what tops it. The way the staff interact with the kids is so sweet too. Which brings me onto the kids club and entertainment for the children. It’s just fantastic. Yzzy the Koala is the mascot and our girls fell in love with him last year, they were so excited to see him again this year. Every morning they do a dance with Yzzy and a morning meet and greet for pictures and hugs, then the kids club opens which our eldest made the most of this year, always some crafts or face painting going on and the kids club staff are so sweet. Then by the pool there’s aqua discos throughout the day, the aqua mat which the kids love, but it’s not so loud you can’t relax. Then at 2 the kids take part in the medal games so they can get a certificate and a medal on their last night in a little ceremony with Yzzy, which is a lovely night. Can’t fault the staff or the kids entertainment. The songs are so catchy and there’s Yzzy merchandise you can purchase for the kids. At the end of the show on an evening, they do the club dance which gets everybody up. They do a kids and adults quiz during the evening entertainment which is fun, the gym is good, but could do with updating as some of the equipment is quite rusty & the air con is really poor in the gym. The park is great for the kids to burn off energy but the flooring needs relaying. The cleaners and maids and gardening staff work tirelessly to keep the hotel clean and lovely, the gardens are gorgeous, some really lovely flowers and little cats running around. The pools are much warmer this year and it’s great as the kids can reach the floor in most of the pool, the kids pool has some great slides too and the adult area is relaxing and calm. Finally, the beach is close by just a short walk away, the sea was warm and clear, the shops are sweet and welcoming, lots of restaurants and bars to choose from, just all in all a great place to come for families. The hotel strives to be eco friendly too which has always been a pull for us, they use solar panels, reusable cups, refillable water stations, don’t change towels every day and don’t have maids in every day to change beds. There is a laundry room and ironing facility should you need it. They also leave and reuse each others inflatables to save on plastic waste. Thank you to the Zafiro Mallorca for yet another fantastic stay. Memories made for a lifetime.

We had a wonderful five nights in Zafiro Majorca. We took our 5 year old granddaughter for her first trip abroad and couldn’t have chosen a better hotel to do so. This hotel is fantastic for kids. Everything is geared towards them from the child friendlyfood in the restaurants to the great pools and from the kids’club to the mini disco and the nightly shows. The hotel grounds are really well laid out and beautiful. The staff are very friendly and helpful, rooms are lovely . There is a peaceful adults only pool if grown ups need a bit of down time but this hotel is really ideal for kids.

Our second time at a Zafiro Hotel and I have to say this is the best yet! Perfect mix of family feel hotel, but with the organisation and facilities of a large chain. If you have children from 0-12years old I would say this is the perfect hotel. We paid for a room with a private pool and it was definitely worth the money. The whole hotel is run perfectly, friendly staff, good food and so clean. So much to do for younger children with the kids club and all the little slides and park. 10 minute maximum walk to the beach and little shops if you want to venture out. We are already looking at which Zafiro to try next! 10/10 recommend!!

From check in to check out everything was thought of, staff were super polite and friendly at all times. Absolutely great place to bring small kids. Will be coming back in the future

Everything amazing, see yous next year!

We go home tomorrow and have had a lovely time here at Zafiro Mallorca. A few reasons: 1. The staff are wonderful. Truly outstanding. A few in particular - Enrique Ballester (I think that’s his name!) on reception has been very helpful and lovely. Turns out we studied in the same small town in mainland Spain, it’s a small world! Also Malia the host at breakfast was so friendly and caring with our daughter every morning. Even the hotel manager (I don’t know his name) went out of his way to show me directions to a shop on the first night - he almost walked me there himself! 2. The hotel is VERY clean. This is important with small children. The housekeeping staff are friendly & accommodating which was much appreciated. 3. It is set up for kids in every way possible. The food, the animation, the swimming pool, the shop - all exactly as they should be for a family hotel. 4. The food. Is of a standard way above what is to be expected for most family hotels. Fresh, delicious and prepared with love by some very friendly chefs. Is it perfect, no but nothing we encountered merits being complained about here on a review site. Thoroughly recommend you to bring your family here to Zafiro Mallorca!

We returned from a 10 day stay at Zafiro Mallorca in May. We had the best stay with our 4 year old. We upgraded to all inclusive on arrival and so glad we did as the food was very good and lots of variety every day. We stayed in a garden apartment but rarely used the garden as there was so much space around the pool that there was no need to stay in the garden. The room was large and kept clean and had all the amenities for self catering if you needed it. The pools are large and plenty of sunbeds never an issue getting one and the area was cleaned every morning and evening. Lots of activities planned for the kids all of which were outstanding, treasure hunts, games, singing/dancing, face painting, tattoos, balloon animals, t-shirt painting and much more. You could join in whenever you felt like it and pass when you didn't, no pressure whatsoever. For the adults there was great entertainment such as acrobats, circus, magician and live bands. This was one of the best holidays we have been on and we all had a great time. A special mention for Otmane who was just fantastic and made our stay even more enjoyable, a great young man who brought a smile to every face around him. The kids entertainment staff were also fantastic and very good at noticing the shy children and giving gentle encouragement. My daughter is very shy but was desperate to join in and the staff noticed this and accommodated her needs accordingly.

Fabulous hotel for young families. 5 life guards which was very important to me having 3 girls Entertainments team was amazing looked after and entertained children really well. Room very clean and spacious with comfortable beds Food a lot better than most hotels good verity and very clean All staff were extremely friendly and helpful and gave me the impression they all loved there jobs. Manager was visible and interactive with guest. No saving of sun beds in the mornings if you do try before 10 they will be removed by life guards. There are plenty of beds so no need to rush down any way Could have done with a few more umbrellas around the pool. It’s a about a 15 minute walk to the beach in the afternoon sea was a bit ruff for young children Would have liked to have seen a secure gate out on to the car park were the children’s area is . Over all I would HIGHLY recommend this hotel

Positives: Lovely staff Kids Entertainment staff were amazing Rooms were large but basic Italian A La Carte restaurant Pools Negatives The food in the buffet was terrible. We were on bed and breakfast board so we had to pay when we wanted breakfast and dinner there (25Euro for breakfast each, 35 Euro for dinner I think), the kitchenette in the room is not that appealing to want to make meals so we didnt do that. The food choice and quality was appalling. We brought this up with the manager but it's a shame as everything else about the hotel was good. The drinks around the pool bar were also terrible and unappealing too, so we didn't really order any. I guess fine if you are AI and not that bothered about food or drink. The coffee in the hotel was also awful, so we walked to the coffee shop "Your Choice Coffee" every day for great coffee and lovely breakfast options. There also needs to be a lock on the bedroom doors as our 2 year old could open the door and be out in the corridor, so that was a bit of a worry having to keep an eye on him every second while in the room. We would book to go again but I would probably try other Zafiro hotels, as couldn't fault the staff or kids club.

Found this hotel was clean and comfortable. We really enjoyed the food, my daughter loved the kids club and we had tears when she had to say goodbye. We loved the swimming pools especially the bubble. We found the rooms spacious, although the beds weren’t the most comfortable. Staff friendly, drinks were very good. The only negative thing was the door lock. There is a turn lock on the inside, which unlocks when you push the handle down, which meant my 2 year old could get outside by himself, we were very close to one flight of stairs and only a short distance from the swimming pool. We ended up barricading the door with chairs overnight in case he got out whilst we were sleeping. I ended up checking on him throughout the night- unnecessary stress.