Xperience Kiroseiz Premier

Just back from a 10-night stay on the Xperience Kiroseiz Premier, and after seeing a few negative comments on social media, I wanted to share our own honest experience. Check-in was smooth and hassle-free. A special mention to David on reception, who made sure we had something to eat before the snack bar closed, as we arrived late in the evening. Such a thoughtful touch after a long journey! Our room was lovely and spacious, overlooking the pool. The bathroom could do with a little modernising, and the hot water was a bit hit and miss in the evenings, but honestly, with temperatures around 30 degrees, a cooler shower wasn't the end of the world! The room was cleaned every day, there was always plenty of bottled water, and the towel art was such a lovely surprise. It's the little things that make a difference! The pool area was well maintained, and Ali and Yousef looked after us so well. They always made sure we had fresh towels and even set up our sunbeds for us every day. Nothing was ever too much trouble. Now, Flemon the poolside barman deserves a special mention because this man is an absolute star! He works incredibly hard behind the bar, and our glasses were never empty for long! But what really stood out was his kindness. When he heard I wasn't feeling well, he went out of his way to make me a traditional, soothing warm drink to help me feel better. That level of genuine care and thoughtfulness really touched me. He is an absolute credit to the hotel, and I hope he knows how much he is appreciated! We only ate at the Atrium restaurant, and we honestly couldn't fault the food. There was a lovely selection of traditional Egyptian, Ottoman and Lebanese dishes, alongside the familiar favourites like chips, hot dogs and chicken nuggets. Something for everyone! The food was always hot, with live cooking stations at both lunch and dinner. Once again, the staff made the experience even better. Shenouda and Oamar were fantastic, keeping our table clean and our drinks topped up. Quite often, our drinks were already on the table as soon as they spotted us walking into the restaurant! Now that's service! The entertainment was ok, although it did become a little repetitive, we saw some of the same acts twice during our 10 night stay. This is probably the one area where there could be a bit more variety. The shuttle buses to the beaches, Soho Square, Naama Bay and the Old Town are a great touch and make getting out and about so much easier. And if you enjoy snorkelling, please don't miss the opportunity. The coral reef is definitely worth experiencing! Overall, we had a fantastic holiday. It's a large complex with beautifully kept grounds, plenty of space and lots to enjoy. Of course, there are a few little things that could be improved, but nothing that spoilt our stay. For us, though, the real highlight of this resort is without a doubt the STAFF. Every single person we interacted with was friendly, welcoming and genuinely seemed to care about making our holiday special. It's those little moments of kindness, the smiles and the people who go that extra mile that you remember long after you've come home. A huge thank you to everyone at Xperience Kiroseiz Premier for helping make our 10 nights so memorable. You have some truly wonderful people working there, and they deserve all the recognition they get.

Hello, the worst resort I have ever encountered in Egypt, the staff is very pragmatic, even though I gave them tips every day, they treat you with indifference, in the room you can't stand the mosquitoes, and at the pools there are flies, the coffee is horrible, the food is very dirty in the restaurants, in conclusion, don't come here, don't get married, Hurghada is 100 times more expensive than Sharm El Sheikh

We enjoyed a pleasant two-day stay at the hotel with our family. From the moment we checked in until our departure, everything was smooth and well-organized. The food was clean and well-prepared, though the variety was somewhat limited. The aqua facilities were excellent, offering fun and relaxation for both adults and children. The Wi-Fi connection was very good both in the room and at the reception, which made our stay even more convenient. A special thanks goes to Karim, our room attendant, for his cooperation and support, and heartfelt appreciation to Rizk at the reception for his outstanding hospitality.

This hotel is absolutely phenomenal I will 100% return here all the staff are so amazing and they’re great with kids, the entertainment team is phenomenal there is always something going on and there’s a great atmosphere to the hotel

This hotel is really good. The staff are so good the hotel is clean. The food is very good. I would recommend anyone that wants to come here. The animation team are amazing and there is always something to do.

This hotel is amazing. The food is so good the staff are the best. There is always something to do. The animation team are amazing. I recommend anyone that wants to come here

We stayed for week the staff was brilliant and the room was cleaned everyday with everything topped up

Staying here at the moment and the resort is awesome. Nothing is too much for the staff here. They go above and beyond on every level. The rooms are great. The pools are great. The slides are great. Most importantly the staff are so cool. I wish I could give a shout out to everyone, but I'd run out of room. A special shout out to Mina in reception and Barsoum. George and Andrew in the kitchen , Sayed at the main pool , all the boys at the slides , Mina in housekeeping. If you are looking for a resort with all the above and more , do not hesitate to stay here. David... room 3116.

Mina is the friendliest and loveliest man we have ever met, he honestly is an amazing gentleman who works so hard all the time. we have had the best time this holiday and felt very spoiled by minas excellent service.

this hotel is brillaint, all the staff are so lovely the entertainent are great and so funny, The food is quite nice and has a lot of veriaty, i will definitely return here the location of the hotel is so good.

This hotel is amazing. Such good rooms, service, food and activities. Would 100% recommend. It’s so clean and all the staff work very hard.

This hotel is amazing. Such good rooms, service, food and activities. Would 100% recommend. It’s so clean and all the staff work very hard.

I’ve had the best holiday at this resort. The food is great and lots of selection. The rooms are comfortable and spacious and the entertainment is great. Emz and sultan have made our holiday special I enjoyed going to happy hour with emz.

Such an amazing resort I will definitely return here the staff are so lovely and the hotel is in a great location.

Such an amazing resort I will definitely return here the staff are so lovely and the hotel is in a great location.

Beautiful, clean hotel with excellent food and a great variety every day. The New Year’s Eve Gala Dinner was fantastic and unforgettable. A very special thank you to Manager Viola! She is outstanding—professional, caring, friendly, and always ready to help. She truly made our stay special and deserves the highest praise. We highly recommend this hotel and will definitely come back again!

This hotel is amazing, staff are even better. All the amenities are great u would 100% recommend to anyone looking to come. The animation are so good as well as all the activities and things to do

I've had such a good experience at this resort the rooms are lovely and modern, very comfortable and I loved doing aqua gym with sultan in the mornings.

I’ve had the absolute best time at this resort I couldn’t have asked for a better holiday. I will 100% be returning all the rims are so clean and tidy or the staff are so lovely the entertainment team couldn’t do enough for us and the food was lovely. There was always somethingto choose from.

I’ve had such an amazing holiday with my friends here, everyone has been so kind and the resort is so lovely. I can’t wait to return here next year, the location of the hotel is great too as it’s only 5 minutes from neama bay

I’ve had such an amazing holiday with my friends here, everyone has been so kind and the resort is so lovely. I can’t wait to return here next year, the location of the hotel is great too as it’s only 5 minutes from neama bay

Ive had such a phenomenal holiday i really enjoyed the karaoke and the club's every night, we all will 100% return here next year.

Ive had such a phenomenal holiday i really enjoyed the karaoke and the club's every night, we all will 100% return here next year.

I couldnt have asked for a better vacation the rooms have been great with comfortable beds and great air conditioning, the food has had a lot of selection and the gym is great.

I couldnt have asked for a better vacation the rooms have been great with comfortable beds and great air conditioning, the food has had a lot of selection and the gym is great.

This hotel is lovely tidy and clean, staff really helpful and happy. Animation team really good get people up and involved plenty of activities to do. Rooms tidy and cleaned everyday with animals made out of towels.

This hotel is lovely tidy and clean, staff really helpful and happy. Animation team really good get people up and involved plenty of activities to do. Rooms tidy and cleaned everyday with animals made out of towels.

THIS HOTEL IS THE WORST I HAVE STAYED IN 1. The guy with the bald head and glasses in the main parkland reception bar. Exceptional and consistent. 2. The aqua park was good fun with lots of variety on the hotel grounds. 3. Commute from the airport was fine. 4. The sakara beer was nice! Now with my issues. 1. The reception team were unhelpful, blunt, and did not provide a good opening to the holiday. We arrived at 1am due to a hugely delayed flight and we had to wait for 45 minutes in reception to check in. I was very clear that we wanted the room key and to go to bed but this wasn’t possible. 2. The cleaner was knocking on the door at 8 am to clean the room. When I was in bed one day ill , he wanted to come in too. He kept returning to the room as he forget to bring in things like bottled water, toilet rolls and and tea/coffee. He was always near the room being a total annoyance and it honestly felt like he was doing this deliberately to annoy us. Even upon check out he was outside the room. texting waiting for us to leave so he could come in. We even said “no to clean” today but he wouldn’t accept this. 3. Air con. The hotel do not like to use this. The only place you will get decent air con is the main parkland lobby bar. The room air con does not get chilled enough to make a difference, and also the cleaner keeps turning it off making the room at points 30 degrees. The restaurants make eating very uncomfortable. In the buffets. As it’s so so hot. 4. Drinks. The cocktails are awful. Watered down with loads of grenadine type syrups to sweeten them up. No cocktail was nice. 5. The food actually tasted nice. Very repetitive after 3 days however I thought on two occasions the food looked a bit close to the wire for it being undercooked. And this resulted in both myself and my partner having D&V. (Me half way through and my partner toward the end) we were not the only ones. the way it’s served is NOT good and very unhygienic. 6. The restaurant is very difficult to get drinks. You have to really flag down people and by the time they bring a drink over in a very small thin plastic cup. You have eaten. Lunch and dinner run for 2 hours and you are barely in there for 20 minutes. Overall. This is by far the worst hotel I have stayed in. AVOID AT ALL COSTS.

THIS HOTEL IS THE WORST I HAVE STAYED IN 1. The guy with the bald head and glasses in the main parkland reception bar. Exceptional and consistent. 2. The aqua park was good fun with lots of variety on the hotel grounds. 3. Commute from the airport was fine. 4. The sakara beer was nice! Now with my issues. 1. The reception team were unhelpful, blunt, and did not provide a good opening to the holiday. We arrived at 1am due to a hugely delayed flight and we had to wait for 45 minutes in reception to check in. I was very clear that we wanted the room key and to go to bed but this wasn’t possible. 2. The cleaner was knocking on the door at 8 am to clean the room. When I was in bed one day ill , he wanted to come in too. He kept returning to the room as he forget to bring in things like bottled water, toilet rolls and and tea/coffee. He was always near the room being a total annoyance and it honestly felt like he was doing this deliberately to annoy us. Even upon check out he was outside the room. texting waiting for us to leave so he could come in. We even said “no to clean” today but he wouldn’t accept this. 3. Air con. The hotel do not like to use this. The only place you will get decent air con is the main parkland lobby bar. The room air con does not get chilled enough to make a difference, and also the cleaner keeps turning it off making the room at points 30 degrees. The restaurants make eating very uncomfortable. In the buffets. As it’s so so hot. 4. Drinks. The cocktails are awful. Watered down with loads of grenadine type syrups to sweeten them up. No cocktail was nice. 5. The food actually tasted nice. Very repetitive after 3 days however I thought on two occasions the food looked a bit close to the wire for it being undercooked. And this resulted in both myself and my partner having D&V. (Me half way through and my partner toward the end) we were not the only ones. the way it’s served is NOT good and very unhygienic. 6. The restaurant is very difficult to get drinks. You have to really flag down people and by the time they bring a drink over in a very small thin plastic cup. You have eaten. Lunch and dinner run for 2 hours and you are barely in there for 20 minutes. Overall. This is by far the worst hotel I have stayed in. AVOID AT ALL COSTS.

Me and my friends have had the best time here we’ve really enjoyed ourselves, we went to the Hard Rock Cafe with ems and it was phenomenal. All the entertainment was great and we will definitely be returning.

Me and my friends have had the best time here we’ve really enjoyed ourselves, we went to the Hard Rock Cafe with ems and it was phenomenal. All the entertainment was great and we will definitely be returning.