Xcaret Mexico

Don’t be fooled by the price tag, this is no 5 star resort. Food, drink and parks tickets included but you’ll be greeted with average service and housekeeping, will mostly eat at buffets as the other food options are too far to walk or booked out. Staying here is a one time thing. I found it too confusing, noisy and expensive. It’s far from a relaxing five star experience so I would save my money next time and go somewhere with much better service.

We recently went to Mexico phase 2. The staff (our Concerige team) was amazing in caring for us and my family especially Ximena Astudillo. The team along with Julieta and Bani. Went above and beyond to make sure we were comfortable and thought of as we vaccinated. Very top notch staff. Hats off to them.

Nice place for tourists and business man

This place is like a bad cruise ship that never leaves the port. We bought the top package at this place, $2500 a night, and it was still terrible for us. Yes we are Americans, and not used to HEAVILY authentic Mexican food, picture bowls of slop you can choose from to put on your plate at the buffet, unless you want to wait 30 minutes for the custom egg or torta line, then go wait another 20 minutes for your coffee or cocktail before you sit down. Our “package” came with a butler, when we told him about the horrible experience, the solution was to send us breakfast in our room. Great in theory but the food never came. In all, we ordered room service 5 times and it only arrived once. The butler’s solution was to only order room service through him. Except… it STILL did not show up. We had to have our travel agent instacart us groceries so our kids would eat. A big disclaimer is that my kids are real picky eaters but we thought Mac and cheese could be found somewhere… think again. There were amazing restaurants that my wife and I were allowed to dine at but kids were forbidden. Crazy that this is a family place. You are forced to eat at buffets if you want to eat with your kids. The food at these places was just plain gross. But they have steak… overcooked cheap cuts of steak. But they have shrimp… unpeeled undeveined shrimp. And the food is supposed to be the selling point of this place?! Our trip was a little comical on how bad it got as a very loud whirling noise woke us up out of bed in the morning and did not stop till we went to bed. The butler informed us that it was an emergency generator and nothing could be done but listen to it for the rest of day. Then It started raining and our roof started to leak and we just had to find the humor in it. We informed them of the issue and still no answer. I’m finding it hard to put in words how bad the experience was and this was with the top tier package. They seemed horrified when I told them on the way out they we would not be back, as if they could erase the fact they just gave me 5 days of horrible food and service. I will end on a positive note, I had a blast with my family and I’m proud of them that we didn’t let Xcaret ruin our precious time together. One last shout out to the pool bartender who smiled and served drinks tirelessly, she was amazing.

I genuinely don’t understand the hype around Hotel Xcaret. After spending thousands of dollars for a family vacation, this was one of the most disappointing luxury resort experiences we’ve had. We’ve previously stayed at Nickelodeon Riviera Maya and Moon Palace, and both offered significantly better service, food, and overall value. The biggest issue is that Xcaret’s reservation system feels like it’s stuck 15 years in the past. For a resort that markets itself as world-class, it’s astonishing that you can’t simply make restaurant reservations or manage your stay through the app. Instead, you’re forced to hunt down one of the many “concierges” standing around with iPads. Unfortunately, most of our interactions were unhelpful—they seemed more like human kiosks than people empowered to solve problems. A perfect example of the poor organization happened while waiting for a shuttle to one of the parks. Nearly 100 people were standing around waiting for a bus that could only accommodate about 70 passengers. There was no employee organizing a line, answering questions, or managing expectations. People became frustrated as they realized they’d have to wait another 20 minutes for the next bus simply because there was no basic crowd management. Our biggest frustration involved our room reservation. During the online booking process, the system would only allow four guests in the room and would not let us add our 6-year-old daughter. Rather than booking a second room for a small child, we figured we’d simply pay whatever the additional child fee was upon arrival. Instead, we were quoted an unbelievable $3,200 to add our 6-year-old for just four nights—more than half of what we had already paid for the other four guests. We were fully prepared to pay a reasonable amount, somewhere around $1,500–2,000, but $3,200 felt completely unreasonable. Even more disappointing was the complete lack of empathy or willingness to work with us. After multiple conversations, the only “solution” management offered was a discount on a future stay. That response completely missed the point. We politely declined because there won’t be a future stay. The room itself also wasn’t what you’d expect from a premium resort. The plumbing was poor. The sinks drained slowly, there was an unpleasant sewer odor coming from the drains, and every toilet flush created noticeable suction in the sink plumbing—clear signs that the plumbing system isn’t functioning properly. The food was another major disappointment. Despite all the marketing around their “world-class” dining, most restaurants served very similar, mediocre food with bland seasoning. Much of it felt repetitive regardless of where you ate. Then, after building up expectations, they constantly encourage you to pay extra for premium cuts of meat or seafood. The portions at many restaurants were also surprisingly small—closer to tapas than full entrées. For a luxury all-inclusive, we expected much better. The pools themselves were clean and well maintained, but the operating hours were shorter than we would have liked. Extending pool hours would have made the resort much more enjoyable in the evenings. The children’s facilities also felt strangely designed. There’s a room for ages 3–10 where parents are expected to stay with their children, which limits its usefulness. Then there’s a separate teen room where parents are not allowed inside at all, despite having no idea who is supervising or interacting with your children. That policy felt odd and uncomfortable. Another game room consisted mostly of a small collection of aging retro arcade machines, which wasn’t particularly impressive. The grounds are undeniably beautiful, and access to the Xcaret parks is a major advantage. However, beautiful landscaping alone cannot make up for poor organization, inflexible customer service, mediocre food, outdated technology, and policies that leave guests feeling like they’re inconveniences instead of valued customers. For the amount of money Hotel Xcaret charges, I expected a luxury experience. Instead, I left feeling that the resort prioritizes appearances over customer service. We’ve stayed at Nickelodeon Riviera Maya and Moon Palace, and both delivered a much better experience with superior food, smoother operations, and staff who actually seemed empowered to help.

It was very convenient and did everything I wanted to

Analelly was the absolute best rooftop pool server! We would love to come back just for her!! She was fantastic!

Auber was as excellent host at chi’. We loved our time there. He had great recommendations for our group and we really enjoyed our dining experience. Thank you!

Our experience at Xcarete Mexico was incredible. The quality of the service, the amenities and the food was A1, and their all fun inclusive definitely is a piece of mind for family of 4. I highly recommend to have this experience at least one time in your life, you will not regret.

Anallely was excellent!!!! 100% recommend

Just got back from Hotel XCaret and over our family had a great time (2 adults 3 kids age 11, 9 and 7). Only 4 allowed to a room (despite room being really large) and so our oldest roomed with her grandparents. Hotel grounds are beautiful. More than enough pools so you don’t have issues of all the lounge chairs being booked up. They have a few buffet restaurants (food is fairly good and lots of options) as well as restaurants you have to book (we did Las Cuevas and Ha). Both are pretty good Not restaurants you would rave about or try to make sure to go again, but this fairly standard for the all inclusive resorts I have been to. Loved the excursions. Xplor and Xenotes were the highlights for us. XCaret Park was ok. XelHa was a let down overall. Enjoyed floating down the river but the waterslides is the slowest and most boring ride ever, and it seemed 80 percent of the park was “extra” to book (swimming with rays, swimming with dolphins, speed boats). Wish we could have left there early but they only have one bus ride pickup time (as opposed to XPlor or XCaret where you can catch a bust every 20 minutes). Room service for us was pretty good but my parents had trouble getting sodas and beer restocked in their fridge (despite leaving a day 3 dollar tip). Could really use more water refill stations throughout the hotel though. Other than that, the hotel itself was great and the kids and us loved exploring it. The concierge service in person was good, but the online concierge prior was HORRIBLE. We emailed our wish list (excursion dates we requested) 6 weeks in advance. We gave a family of 5 so tried to book excursions for 5. Our online concierge Brenda Altimirano said we could not book for 5, had to book 4 from our room and 1 from my parents (not true per the on site concierge who helped us book 5 for Tulum and 5 for Chichen Itza all under my room). Also she had confirmed us for 16 people (4 families total) for XoxiMilco but never actually entered into the right system. It showed on our official itinerary and on the computer at check in (where they confirm s your plans) but when we get to the day of XoxiMilco, we were turned away at the buses by the XoxiMilco staff as we were never on their system and no space was available. We stood in line from 530 to 630 pm waiting for them to resolve it and they could not. Very frustrating as I had a confirmation on email from 6 weeks prior. This was to be the big family dinner celebrating my sisters 18 month chemotherapy treatment for ovarian cancer (in remission!) and parents 50th anniversary. Everyone cut their days short the get dressed up (including 6 kids age 5-11) and was a real waste of time and caused a lot of frustration since we had it all confirmed. Overall we still had a really great experience (2 families were able to do XoxiMilco the next night and our family of 5 a few nights later), but missed out on the big family celebration we had planned and was a negative mark the rest of the trip . I actually got up a midnight and went to front concierge desk to make sure our other “confirmed” reservations were done correctly so the rest of the trip wasn’t an issue as we wanted to make sure we were not turned away at the buses for Chichen Itza or Xenotes the next 2 days (both excursions are highly recommended and were really fun). I would still recommend the place. Location and grounds are awesome, excursions are mostly fun, and we did enjoy our trip. The photo package is also a must.

I visited with my husband and two boys for one week. We visit yearly. Our trip was amazing, as usual. Our butlers this trip, were especially attentive and helpful. They were always available and willing to help. A special shout out to butlers Alejandro Barrera and Jimena Rodriguez. Your help and attention was very much appreciated by me and my family!

I don’t usually post online but I am still at Xcaret Mexico and feel very strongly that REAL experiences here need to be shared. The property and grounds are beautiful and the grounds are well maintained. That’s about all I have nice to say about it. We are traveling with a baby as part of our larger 17 person party. We worked with a travel agent to arrange for a crib in the room. It was confirmed in our reservation, at check-in and again when we arrived to our room and it was not there. By the time They were able to deliver the crib it was after 10pm. In the room they provided 2 small bottles of still water. We made a request for more to make formula for the baby, they said they’d send it ASAP. We waited nearly 4 hours and received nothing. The concierge did not answer repeated calls during this time so I went down myself and was told again it would come soon and there wasn’t anywhere I could get still bottles water, meanwhile my baby is screaming from hunger and I’m crying because I can’t feed my child. I finally found a sympathetic bartender who was able to get some from Mini-bar stock for me- this was now 6 hours later. My father-in-law got sick with stomach problems on the second night and my brother in law cut his foot badly on a piece of sharp exposed metal in the TEEN room. They cancelled ALL of the dinner reservations that had been made 6 weeks in advance and blamed it on the “new system.” We only found this out when we arrived for our first reservation of the week and they turned us away. They were not able to accommodate that night or any other. On our third day my husband, baby and myself were stuck in an elevator - note the elevators in the old section where we were do NOT have air conditioning. The doors would not open and the emergency call person spoke only Spanish. After about 5 minutes my husband was able to get it to another floor and get the doors open, no one was coming to help. There are other quirks that I would say do not make this appropriate for very young children such as lack of doors on the bathrooms and rules regarding no show reservations that makes planning with children difficult. Room service was slow if it came at all, if it came missing items, you got a “sorry” or a “no you didn’t order it” like sir, the orders saved on the tv app, I can see I ordered it and told to place another order. When you’ve been waiting almost 2 hours already. The biggest problem was not the very basic errors but the response by the service personal. They say sorry, shrug and refuse to do anything to try and resolve the situation. You’ll get better service at the Hampton Inn. I would not recommend this resort to anyone let alone anyone with small children.

The hotel does not accommodate to ANYTHING. For a hotel that is supposed to be all inclusive, getting just water delivered to your room was near impossible. We had to call several times a day to get water bottles and well into the the night kept calling with no service. We called for room service daily, with a minimum of 90 minutes, they kept changing the menu and saying what we wanted was unavailable, even though the menu inline listed the items. We planned our trip months in advance and the reservations still got messed up, and ruined daily plans, which affected our enemies itinerary. It’s definitely not worth the cost.

Roof top Casa Sol !!! Karla and Anallely were our host servers and everything was grear! Always keeping an eye on our drinks and food. Octopus ceviche and Shrimp ceviche were amazing!! Also mushroom quesadillas. Beautiful spot, the ambiance is excellent with live DJ and a beautiful pool

We had an amazing time. We left the rooftop pool and the service that was provided with excellent. Anallely always had a smile serving and make sure we were always taken care of.

Beyong Amazing!!!!! Food, service, details and overall all our experience in Hotel Xcaret Mexico was amazing. Im ready to go back

Francisco Sanchez was our concierge and I have to say that we truly had the best time because of him. He made the trip an unforgettable birthday experience. He had special treats delivered for my birthday. He always had the biggest smile on his face and was so knowledgeable about the property and knew every detail to make the trip truly perfect. He was absolutely amazing! 10 out of 10 would not have had the experience we had without him. He’s such a special person and a kind soul. He also speaks incredible English, better than we do and it’s our first language.

Anallely was amazing!! 10/10 service - so fast, great attitude, and made our experience at Xcaret even better! Ask for her when you go to the rooftop pool at Casa Sol!

Hotel Xcaret Mexico Review. (Long) Overall I loved it- beautiful property, impressed by food and fun activities. Phase 2 just opened 8 months ago and more than doubled the size of the resort. Will give specific breakdown. This hotel has been on my watch list for awhile. Numbers Details: 6 nights in 2 queen garden suite, family of 4 (44, 41, 12 and 8), booked via Costco Travel on Cyber Monday deal for $6900 with round trip airfare (AA main cabin extra) and private van transportation included, plus all parks, all food and drinks, lockers ect. First week of June travel. Transportation: It really wasn't much more, but we elected for private van transportation bc hate waiting for everyone else to fill a shuttle since we are carry on only folks. W2D/BXD was serviced through Costco Travel. Clean, good AC sprinter van. 45 min drive from airport to hotel. There is also a bus transport hub at the hotel that you can take to each park. Typically every 20 min or sooner. There is also a river boat shuttle to Xcaret in addition to the bus that sits in the middle of the property. The first bus to Xplor does not leave until 1040 so we just went to the lobby and paid 15 USD for a taxi. We wanted to get there before the crowds. Return to the airport was 4 hours prior to flight time, also 45 min transport via . Needed to use QR code to confirm the day prior. Hotel Property and Rooms: Beautiful. I felt like we were in Avatar. At check in we paid $420 to upgrade to river view in Case Luna bc room was ready. (we were 3 hours prior to check in). Very nice large double queen, good size balcony w hammocks, chair and bench. Large shower, tub, WC, and decent closet. Also came with a pull out loveseat and table. There are 10 different locations/buildings to stay in. Back to the property, it really was outstanding. While it's massive, you don't feel all the people bc very spread out. Takes at least 15 min to walk front to back. There are multiple pools near each building, rooftop pools, pools under buildings for shade, pools with small slides, and pools with big slides. Also pools are different depths - deepest is 4 ft, and then there are many shallow 1-2 feet pools too. Then there is a natural river with so many secret hideouts carved into the rocks. Many slides built into the hiking island, hammocks, and jumping ledges. Several areas to pick up life vests to just swim in this scenic river. Also kayaking. I just loved the lushness of all of it. Hotel Restaurants: Overall very impressed. I had trouble making reservations before we arrived so all were made on the day of arrival. That took like 30 min to make all the restaurant reservations and only park reservations was Xel Ha La Silla (reservation): we just waited 15 min for a no show since we didn't have a reservation. This is a steakhouse. Decent sirloin and ribeye. Catina has better ribeye. Costero (no reservation): Breakfast buffet - very good omelette station and ate here 3 times in mornings since right next to the room and never crowded. Smaller size. Lunch seafood buffet. I loved coconut shrimp but rest of family is no seafood and there were not other options so went to another buffet. La Xentral- largest buffet on Phase 2 side. Also right next to the bus terminal so it gets busy but never had to wait more than 2 min to be sat. Very good breakfast - omelette station, smoothie station, fruit, meats, eggs, ect. Lunch and dinner was good. They then had made-to-order quesadilla, tacos, plus all pre-made items. I'm in love w Conchita Pibil and chicken w poblano pepper Mercado de la Mercedes: large buffet on Phase 1, more intimate stations. We like food here a little better. Also made to order fajitas and tacos, extensive soup and ceviche, and made to order marquesitas. Lunch was later 1-6pm Catina de los Faroles (non-reservation a la carte): Oaxaca food. Very good ribeye, quesadilla, excellent drinks and light show at 8pm every night. There is an upstairs bar for late night. I tried crickets and ant sauce. Tequila drinks were outstanding. Chi (reservation a la carte) Probably my favorite. Best drinks - milk punch mezcal drink i still think about. Soup is great. I had lobster pasta in truffle sauce and my husband had beef tenderloin with hibiscus sauce and goat cheese. Phenomenal. There was some live dancing that came through as well. Tama-Mon (reservation, a la carte): Also top restaurant. There are 3 different types of reservations here. Regular table, sushi boat or hibachi table. all have the same appetizers - sushi, nigri, hamachi, rolls, ramen, fried rice. Regular table was then ordered like a Mongolian Grill. Monarco (reservation a la carte): Fun experience with mocktail changing colors, great ceviche, my lamb was fantastic. Hubs didn't like his tacos so he and one daughter hit up the buffet after. Las Playas (non reservation a la carter): down near the beach, burgers, lime soup, tacos, it was fine, just near the beach. This is typically what I expect most all inclusive resorts to be. Bio (non reservation breakfast and lunch only, VEGAN only): it's in a cave. I really liked the coconut ceviche, but the rest of the family did not like the no meat or real cheese options. Parks: Xel-ha: snorkeling. I am glad we brought our own goggles bc the ones provided were scratched. Water about 78 degrees but hot out so it felt good. decent fish and some manta rays. Big water side then walked around. Jumped off ledge into river, did river tubing and then zipline into water. Very fun. Options for swim w dolphins, stingray, speed boat (we did not do any extras) Xcaret: Like a mini zoo with butterfly garden, neat aviary. Fun long river swim. Kids loved the spider monkey and coati. Also note the water is like 75 degrees. Refreshing but my 8 yo w no body fat got cold and had to get out part way. Options for swim w dolphins, manatee (we did not do these) Xenses: kids loved this park, its only like a half day park. Lots of neat sensory experiences and optical illusions, also water side with waterslide, river float, mud float Xplor: my favorite and most adventure filled. Zipline (5 yo and older), 7-8 ziplines on a circuit and end with a zipline in water. My fav was the ATV. Then underwater exploration, hammock splashing and cave rafting. Besides ziplining, most is in the shade and in caves. Be prepared to get a ton of steps on park day. average 17-19k per day. The all inclusive includes the food and drinks at the park restaurants too, just not Xenses since smaller. All parks have lockers, showers. Snorkeling and towels are included. Do bring reef safe/ mineral sunscreen as they check sunscreen at parks Xplor. They will exchange if you need. There are tons of places to take pics around the hotel and the parks w your wrist room key. You can buy a photo package. It was $317 for 4 people and 4 parks w hotel. We took over 350 pics. Housekeepers were so kind and left little treats every turn down service. Most of the staff was very nice. We carried a bunch of small bill cash to leave so tips w drinks and meals. I feel like we could have done 8 nights here in order to catch more restaurants and build in more pool/lounge days. Certainly won't get bored here and it's just beautiful to explore the property. Again, impressed with the food. Hubs tips are ask for kids menu at each a la carte and each bartender for their signature drink. Packing: bring lots of swim suits and cover up or at least water shorts/tops. Will get very sweaty, wet and dirty. Need water shoes. Cute breathable outfits for dinner. Temps mid to upper 80s but felt like 100 in first week of June. We had zero rain, one cloudy day despite rain predicted every day

The best experience ever! Anallely gave us the beat service at pool side by the water slides.

Excellent exposure to variety of activities and food. Grandchildren loved multiple pools and slides. Endless food at the buffets in addition to ice cream shops and included drinks at multiple bars. Unique experience swimming through cave in underground river at Xplore. The Mexico Spectacular show was very entertaining (adults). Safe environment and extremely clean facilities including guest rooms. Drinking water and towels everywhere. Bus transportation to parks and airport were always on time and comfortable.

Was absolutely disgusted with the 'free' 90min timeshare presentation. We went originally because we had wanted to buy a package to stay at the resort that included access to the parks, and despite repeating that many times, were repeatedly offered a timeshare that went up to 100k USD and then down to 22USD as we repeatedly said no. We lost over 4 horus of our holiday, went through 8 different sales reps, and at one pointe one of the sales reps got quite aggressive and tried to guilt trip us into buying, saying that 'we clearly just came for a free breakfast', that 'he was only trying to do his job', and that 'our minds were already made up'. Several times we tried to leave and they kept saying that the buggy (the room where we were was really far from the entrance) hadn't come yet. It was only after I stood up and started getting angry did they then finally take us to a long quee to get out 500mxn deposit and taxi back. The experience was so traumatic that it put us off even ever visiting Xcaret, something that I had been really excited to do since I love theme parks. Absolutely disgusting behaviour, and it is a complete scam designed to trap people into debt. NOT worth the free breakfast, or free anything. Get out of there.

Anallely at the toboganes pool was amazing for poolside service! We had such a wonderful and relaxing trip. We did two days at the parks, but my favorite day was spent relaxing by the pool sipping on my favorite drinks and new drinks I’ve never tried! I got tanned and treated like royalty!

This is my 3rd year staying here and already can’t wait to go back. Every time we experience something new with the same amazing food and service.

This was my second visit to Xcaret. My first stay was at the adults‑only Arte, which I absolutely loved, so I didn’t hesitate to return. However, unlike my initial visit, this experience was more mixed. Food There is plenty of food, and the resort leans heavily toward traditional Mexican cuisine—which is clearly intentional. Just be aware that if you have small children or picky eaters, you won’t find the usual chicken fingers or plain pasta. The buffets also lack variety; they serve the same dishes every day without fail. If you like consistency, you’ll be happy, but I personally wish they rotated the menu every other day. That said, the food quality is good, and everything is flavorful and delicious. Beach If you’re expecting a traditional beach, this resort doesn’t really have one. The natural beach area is small and very rocky. They do have an artificial beach carved into the landscape between the resort and the ocean. It’s beautiful, calm, and perfect for kids and water activities, but the best way to describe it is a man‑made natural pool rather than a true beach. Activities This is the main reason I booked—and the reason most people choose this resort. I’m not the type to sit by the pool or beach all day; I get bored after a day or two. This resort delivers in a big way. If you stayed anywhere else and paid separately for the parks included here, you’d spend hundreds on entry fees and transportation. I visited a different park every day for an hour or three, and even revisited some parks multiple times—something I could never have done from another resort due to cost and logistics. One note: the resort is huge and confusing to navigate. There is no motorized transportation on property, so you will get your steps in. Hopefully in the future they consider adding golf carts to help guests move between the lobby and beach areas. My Biggest Complaint This resort is not designed for large families or groups of six or more. They simply do not accommodate bigger parties well. We traveled as a family of 8 adults and 6 small children. We called, emailed, and submitted the required forms three months in advance to book all our à la carte restaurants and activities. Despite this, the resort did not follow through. They told us that because we were able to book something, it didn’t matter that none of the reservations were at the restaurants we requested. Even worse, although we had reservations for every meal, they never seated us together—not once. There was always an empty table between our groups, and we were repeatedly told it was reserved, even though no one ever sat there. This defeats the purpose of a family vacation when you can’t share a single meal together. Near the end of the trip, I finally spoke to the front desk/concierge. Unfortunately, the staff was dismissive and borderline rude. I was told that if I wanted my entire family seated together—or even at adjacent tables—there was an additional cost. Charging extra for families to sit together feels like poor taste, but I would have paid it if they had at least informed me ahead of time that it was an option. Final Thoughts Would I go back? Yes—for the activities alone. But if you have picky eaters, you’re a beach‑lover, or you’re planning a large family trip, there are other resorts much better equipped to meet your needs.

Great experience overall ... Awsome trip of my life

This was the best vacation I have ever had. The food was great, the staff was great, the accommodations were great and the atmosphere superb!

I’ve been to many all inclusives in Mexico and DR, some family some adults only, luxury and not so much. For family travel this is hands down the ultimate resort. I went with my wife and two kids (One is almost 3 and the other 8 months). Travel from the airport to the resort is easy enough, just usually an hour trip. I booked a private shuttle for additional cost through their affiliate but shared transport was included. The map is daunting, you don’t understand the casas, and don’t know where your pool spot is, but that’s part of the charm. You’re on vacation, figure it out. 6 days 5 nights, we stayed in 1 or 2 pool spots each day but still didn’t have enough time to enjoy one of the man made beach areas at the south of the resort. Those are beautiful but hard to access with strollers. We were with a group of friends and their kids as well. We ate breakfast at a buffet every day, they were great, no wait, and it was more or less one drink request per sitting (hit or miss on someone asking if you want another drink). Hit pool side or buffet for lunch each day, Xinema one day, and Playas one day. Buffets were amazing food options, poolside at Casa Luna Pool was great(absolute vibe up there), Xinema is a great to have, Playas was not worth it. I’m forgetting where else we went but the kids were usually able to eat a taco, hot dog, or hamburger everywhere all with amazing quality. Dinner we had 3 reservations Monarca(great tapas style), Tamamon(lackluster hibachi show but great food and they served us tomahawk steak), La Silla(impressive steakhouse for Mexico, but nothing spectacular. Mexico never seems to get the steak temp right but good food nonetheless). Walked into Cantina(best restaurant I ate at, Ox Tail) and Costero(Seafood mainly, some good some strange) the first and last night and were seated immediately at both. Stayed in one of the casas in the middle, figured out the flow of the resort by the second day, architecturally and engineering wise this place is a marvel. Tougher with strollers but that’s on me. Kids had an absolute blast but were too small for the multicolored slides. I went down those and they are wild. Kids loved Lunateca, I can’t believe the quality of every detail of the resort and each subsection. Every bathroom was nicer than the next. I think there was very little of the resort I wasn’t able to get to in 6 days, so much there. Wish we would’ve gone to Xcaret Park or done the kayaks but tough with the little ones and nap schedules. Staff was accommodating and friendly, life guards everywhere, didn’t see one piece of garbage out of a bin, new discoveries every day. Immaculately clean, noise level was nice and serene in areas, great music volume at pools, music even fades in and out of the jungle as you move through the resort. I’d love to see a doc on how they came up with this place. Negatives: Never got a working remote for our tv. Never got to see the pics we took by scanning our wrist thing(still was so fun to find these cameras). Room Service/Concierge was hit or miss on picking up the phone but we’re always great when they answered. Schedule bag pickup in advance of your checkout, ran into a huge rush at the end. Some of the bathroom locations to the pools were a big stretch, very hard with a toddler who is potty training but added to our step count! Lastly, I added that we were celebrating my wife’s bday in the form and mentioned it to 2 restaurants but nothing was done. The positives outweigh the negatives by a landslide and I could see this being a resort I return to to experience more with my kids as they grow. Used credit card points to bring the price to my normal range for all inclusives, incredible value at that point, may not be as affordable for all. Best value for families with kids that are maybe 5 at the youngest, but great for all. If they add a golf course I may move there indefinitely.