Xcaret Arte

Excellent service from Alberto and Freddy and all the staff at the main pool A+I

hote Arte is an amazing beautiful place ,paradise great room clean comfy bed in love with this place ILL BE BACK!

Jorge Fernandez was our host at the main pool and his service and work ethic was amazing. He helped make us comfortable and went above and beyond in his commitment to service. We can’t say enough good things about Jorge.

The attention from the staff and how wonderful the service is. I feel so comfortable with the staff and my experience in general with Karen Espinoza

Love every minute, had great time rhe service was awesome Antonio Jimenez was our concierge he treated us with great respect and made our experience even better

Great trip. Staff was very attentive. The experience and atmosphere is great. All the excursions were definitely worth doing. Food, drinks and room service was top notch. Marien Barrientos from the member services concierge was excellent and checked up on us throughout our stay!

Great experience, so many things to do and see. Best hotel facilities I have seen or been to. Definitely worth the expense.

Wonderful service… 5Star service, Jazmin and her team were awesome

Xcaret Arte is one of the most beautiful and welcoming destinations I have ever visited. The surroundings are absolutely breathtaking, and it’s clear that every detail has been carefully designed with intention and care. While the scenery and experiences are unforgettable, it is the people who truly make this place exceptional. The staff create genuine, meaningful connections that go far beyond simply doing their jobs. Jorge, who works at the main pool, has made every visit memorable. His kindness and thoughtfulness are unmatched. He takes the time to get to know not only me, but each member of my family personally. We have been coming here for over three years, and every time he remembers us by name and welcomes us back as family. He cares for guests as if they were his own, whether it’s helping with aloe treatments after too much sun or making birthdays feel extra special. He is the definition of outstanding hospitality. Alexis, who also works at the main pool, was equally incredible. He was attentive, personable, and consistently went above and beyond. The combination of breathtaking beauty, unforgettable experiences, and extraordinary staff is what makes Xcaret Arte such a remarkable place.

Very nice resort. Very big. Jazmin at Pyramid roof top bar is the best!

This is our 3rd time coming to Xcaret and 2nd coming to the adults only side Xcaret Arte. 10/10 we would recommend this place to everyone! The service is amazing and we always are cared for expeditiously! We really enjoyed our relaxing morning/afternoon at the roof top pool at casa de los músicos! Our server Rocio and Pool concierge Isul made our birthday special and even brought us a little birthday cake to celebrate! We are so grateful and will definitely be coming back!

Amazing hotel, lots of activities, great food and options, great Mexican feel to it

From the moment I arrived at Xcaret ArI knew I was in for a treat. The warm welcome and stunning views set the tone for an unforgettable getaway. ALL restaurants food was delicious and unforgettable. We enjoyed Encanta’s tasting menu. “The staff at Disenos roof top pool truly exemplified hospitality. Every member, greeted me with genuine smiles and a willingness to help. Uriel does a great job welcoming and finding is a spot at the pool every time we visit. Which has been 4 times in the last 2 years. This visit Fernando, Mercedes and Karin are exceptional at making guest experiences special. 5/5 stars plus! The pool overlooking the ocean with the warm breezes is a great place to relax when on vacation. We will definitely be back!

Good hotel very nice rooms delicious food

My wife and I went to Xcaret Arte for 4 days and it was as advertised. My only complaint is that we didn't have enough days as the resort is massive and the parks are a whole experience themselves. We had a great concierge in Irving who helped us each step of the way from check-in to checkout. The Sunday brunch at Las Cuevas was one of the best culinary experiences I've had in my life. They also have some great rooftop pools. We went to Xcaret Park, Xenses and Xplor. Each were great and provided something g different. The show at Xcaret Park is something I recommend, it provides entertainment and a nice rundown of the Mexican history and culture. Xenses blends a mix of thrill and confusion as it messes with your senses of reality. Xplor is a thrill seekers paradise from water activities to ziplines and additional atv options. Xcaret is perfect blend for someone who wants to chill and relax, have a party vibe/atmosphere or wants to venture off.

This Hotel is amazing because they take care of you since you take the Xcaret bus at the airport. The quality of the people, the amazing place where is the hotel located. The wonderful parks, the really upscale restaurants and wonderful food...this place is as I said...the Paradise in earth

So many helpful reviews, so I'll just add a couple of tidbits that would have been helpful for us! We travelled as a family of four, mom, dad, girl age 19 and boy age 16. We are were VERY excited to try Arte! We had previously stayed on the Mexico side and couldn't wait to check out Arte. Upon arrival, we had booked a private shuttle, that went very smoothly. We used Canadian Transfers. We opted out of the Xcaret bus simply because we are fairly reclusive, all went great. Once at the resort (stunning), we were able to upgrade to Aristas! We did not think this was possible prior to arrival since it's listed as 18+. It was no problem and our youngest could even join us at the rooftop pool at Aristas! The only limitation was Fuego on Mexico side. They wouldn't budge, which was of course fine since we had an abundance of options! Food was great, we tried many places! My son does have a nut allergy and we did have a reaction at the main buffet. Allergens are not labelled, so do please use extra caution! We did have epi pens, which we had to administer. I will say, having the onsite doctor right next to the buffet was very reassuring! We walked straight over and he was able to monitor his oxygen and heart rate as it improved. This was incredibly comforting! We hadn't ever had to use an epi in his 16 years, so this was not common for us. The hotel didn't do anything to address this, but we take responsibility for his consumption. Mostly I just want other allergy folks to know that the allergen labels leave a lot to be desired! Please be careful! Otherwise, huge fan of absolutely everything. Took advantage of all the parks! Highly recommend using the hotel bikes to get there! We loved the flexibility of the bikes and shuttles and easy access, so a major bonus! The entire resort is so dreamy, give yourselves lots of time to do all the things! We had the time of our lives and would certainly go back (again)!

Had great drinks and food with Karen and Pedro. Love rooftop Diseno!

Our pool concierge Jorge Fernandez was absolutely amazing. Took such great care of us. Very friendly, made sure we were always happy. He made our stay amazing. Thank you.

We had a great time at Xcaret Arte!! The food is amazing, the services is top notch! The only down fall is they asked us if we like massages and offered us 2 free massages in exchange for a 90 minute sales pitch. We were aware of what we were getting into however, we were not prepared for how pushy it was going to be. Instead of 90 minutes we were there for half the day. It ruined our first full day. We also found a cockroach in our room, however our butlers got our room fumigated in a very timely manor. What did make your stay absolutely fantastic were our butlers Jaime, Karla and Hector. They made sure we were taken care off. Jaime checked in with us in person several times during our stay. Probably our favourite experience of our stay was our rooftop pool in the Artista building. We were treated like royalty by Paloma , Mariana and Christopher. They honestly made our trip!! Overall, services staff incredible, the hotel is absolutely gorgeous. We will definitely be back.

What an amazing resort. Karen and Uriel at the rooftop pool were amazing and truly gave the VIP experience. Yahdi was an incredible wedding planner and made everything perfect and Ishmael from Open Lens was a great photographer who was so kind and calming. The staff made our whole experience perfect. The food is amazing there, the resort is classy and beautiful, and the staff is friendly and helpful. I highly recommend and would go again!

Everyone is super friendly and accommodating the place is beautiful and Julio Chavez is the absolute best bar tender!!