Wyndham Garden Phuket Kamala

It was definitely a great experience for both of us! Every staff member we encountered delivered top-notch service, literally everyone was genuinely warm and welcoming throughout our stay. One of the hotel drivers, Mr. Kimchi, truly made a lasting impression on us. I didn't get a chance to see him again after he dropped us off, but please extend our sincere regards and commendation to him in particular. Beyond the amazing hospitality, our room was spotless and clean, and the overall resort facilities were great. We also thoroughly enjoyed the breakfast food every morning. Getting around the property was seamless thanks to their nice and prompt shuttle drivers who transfer you within the resort. Plus, if you wish to explore outside the resort, they offer a convenient transfer service but only available for scheduling with a bit of additional fee.) We highly recommend staying here and can’t wait to return!

More than perfect plce we love the view

Wow, the atmosphere is lovely and excellent! The service is second to none. The place is very quiet The prices are reasonable.

I extend my sincere thanks to the hotel staff. A special thank you to Ms. Annie for her exceptional service; she truly deserves to be the head of reception due to her expertise and her warm smile, even under pressure from guests. Thank you from the bottom of my heart. Jaber abid🙏

This was my second stay at Grand Wyndham Phuket, and I stayed for 3 days. Once again, it was an excellent experience in every way. Everything was outstanding, from the cleanliness and comfort of the rooms to the great facilities, delicious breakfast, and the warm, welcoming atmosphere. I would especially like to express my sincere appreciation to Mr. Osama Azazy for his exceptional hospitality, professionalism, and genuine care for guests. He was always friendly, attentive, and willing to help with anything we needed. His outstanding service made our stay even more enjoyable and memorable. Having someone like him on the team truly reflects the high standards of the hotel. Thank you to the entire staff for making our stay so wonderful. I will definitely return again on my next visit to Phuket and highly recommend this hotel to anyone looking for a fantastic place to stay.

We’re currently here for a four-night stay with friends for a special occasion, with celebrations planned over the next few days. We arrived day before yesterday and booked one of the Pool Suites. Having stayed at the Amari Phuket around two months ago, it was inevitable we’d compare the two properties. Overall, this resort is a step above in several important areas. The layout, accessibility and rooms are excellent. The staff have been genuinely warm and welcoming, and the views from the breakfast restaurant are absolutely beautiful. Breakfast has been a little mixed. The quality is very good and the spread is generous, with extensive Thai and Middle Eastern options. However, I was genuinely surprised that there wasn’t a single Indian breakfast dish available. Indian travellers make up a significant proportion of visitors to Thailand, and most leading international hotels recognise this by offering at least a few Indian breakfast staples. Hotels such as the Okura Bangkok and Kimpton Maa-Lai Bangkok do this exceptionally well. It would be wonderful to see this resort introduce even a small Indian section, as it would make the breakfast experience feel far more inclusive for guests from the Indian subcontinent. On a similar note, I was surprised to receive notifications in Arabic through the resort app. While it’s clear the hotel caters very well to Middle Eastern guests, it would be a much nicer guest experience if app notifications were personalised according to each guest’s preferred language. The resort app itself is otherwise a great feature, making it easy to request transport around the property and access other services. We also arranged a Mercedes E-Class airport transfer for 1,500 Baht, and our driver, Ake (I hope I’ve got his name right), was outstanding. Professional, friendly and an excellent ambassador for the resort. We’ll definitely be requesting him again for our return journey. Our Pool Suite is spacious and comfortable, and the air conditioning is superb—probably one of the best we’ve experienced. Sleep quality has been excellent. That said, there are a few areas where I think the experience could be improved. The biggest disappointment has been the view from our suite. We hadn’t realised that some Pool Suites have very limited outlooks, and ours mainly overlooks the entrances to neighbouring rooms. After watching numerous YouTube videos showcasing spectacular views, I had expected something similar. In hindsight, I probably should have booked an Ocean View category, but it may also help if guests are made more aware of the differences between the various Pool Suite locations. The shower pressure, along with the water flow from the basin tap, is surprisingly weak for a resort of this calibre. It’s not a major issue, but it is noticeable. We’ve also come across a few insects—a couple of mosquitoes and, rather unexpectedly, what looked like a small centipede in the shower. I appreciate this is a tropical destination, so it’s not entirely unexpected, but I thought it was worth mentioning. These are relatively minor points and, as we’re only midway through our stay, I’m hopeful they may simply be isolated to our room. I haven’t raised any of them with the hotel yet, as I wanted to give an honest first impression while giving the resort an opportunity to see this feedback during our stay. Overall, I would absolutely recommend this resort. The positives comfortably outweigh the negatives, and with attention to a few of the points above, the experience could easily be outstanding. If you’re booking, I’d simply recommend choosing a room category with a guaranteed view if that’s important to you and also keep in mind the food restrictions you may have as an Indian and as an Indian vegetarian. We’re looking forward to enjoying the remainder of our stay.

Great place, with very helpful staff. Will be back

You’re right—that timeline is much clearer. Here’s the complete review with the events in the correct order and all the details you’ve shared. We booked and paid for an Ocean View Suite, expecting the experience of a five-star luxury resort. Unfortunately, this turned out to be one of the worst hotel experiences we have ever had. While the initial booking issue may have been caused by the travel agency, the way the hotel handled it was completely unacceptable. When we checked in on the 24th, we were informed that the Ocean View Suite we had reserved was not available. The first room we were given had absolutely no privacy, so we immediately asked to be moved. We were then transferred to a garden view room. The “garden view” consisted mainly of a dead tree surrounded by insects, and the room was infested with ants. They were crawling across the floor, the furniture, and even on the bed itself. The pool was also dirty and not properly maintained. Because of the ant infestation, we requested to be moved again. The third room initially appeared cleaner, but it had a completely different set of problems. Underneath the coffee counter we found spilled spoiled milk with worms crawling all over it, making it obvious that the room had not been properly cleaned before our arrival. This room also had no hot water, the walls were damp, and water leaked onto the floor, leaving it constantly wet. The Wi-Fi disconnected constantly throughout our stay, making it unreliable. Housekeeping repeatedly failed to provide enough towels. Face towels and hand towels were often missing, and sometimes we were were left with only one or two bath towels, forcing us to repeatedly call housekeeping. When we requested soap, we were even given an expired product. Despite all of these problems, this still was not the Ocean View Suite we had booked and paid for. Since we had specifically reserved an Ocean View Suite, we kept asking to be moved to the room category we had paid for. We were told on the 24th that the earliest they could upgrade us would be on the 27th, so we waited four days. During that time, instead of enjoying our vacation, we spent a large part of it packing, unpacking, changing rooms, and repeatedly speaking with reception. On the 27th, after waiting exactly as we had been instructed, we were finally offered another room. However, it was only a partial sea view, where most of the view was a roof with only a small section of the garden and sea visible. We explained that we had paid for a full Ocean View Suite, not a partial sea view. The response we received was simply, “This is what we have.” We were then shown another room that actually had an even worse view. Since neither room matched what we had paid for, we did not accept either of them. We were then told that the hotel does not actually have rooms with a direct ocean view and that all of their “ocean view” rooms are only partial or side sea view rooms. If that is the case, advertising and selling an Ocean View Suite is extremely misleading. Another major issue was transportation within the resort. The property is so large that guests have to request a buggy through the hotel’s app just to get to the lobby or other facilities. Almost every time we requested one, we had to wait anywhere from 15 to 40 minutes, and no one informed us about the delays in advance. On several occasions, the buggy drivers also seemed irritated or annoyed that we requested transportation to the lobby, making us feel like we were inconveniencing them simply by using a service the hotel provides. The staff were friendly at the beginning of our stay, but as the days went on, every employee seemed to give us different information. There was no consistency in the answers we received. After spending several days dealing with room changes and hotel issues, we decided to cut our trip short. A receptionist specifically told us that, because of everything that had happened, we would only be charged for one additional night. However, when we checked out, we were charged the full amount instead. Once again, what we had been promised was not honored. In the end, we never received the Ocean View Suite we paid for. We paid for a luxury five-star experience and instead spent our vacation changing rooms, dealing with ants crawling on the bed, spoiled milk and worms in the room, maintenance issues, poor housekeeping, expired toiletries, unreliable Wi-Fi, long waits for transportation, inconsistent communication, and broken promises. This hotel is advertised as a five-star luxury resort, but based on our experience, it did not even meet the standards of a two-star hotel. We left feeling disappointed, frustrated, and misled. I would not recommend this hotel to anyone, especially if you are paying extra for an Ocean View Suite.

Our stay at Wyndham Grand Phuket was amazing, and a huge part of that was thanks to Osama Azazi. From the moment we arrived, he went above and beyond to make sure everything was perfect. He was always welcoming, professional, incredibly supportive, and genuinely cared about making our experience special. Every request was handled with a smile, and he consistently exceeded our expectations. In fact, our experience with Osama was so exceptional that we decided to extend our stay just because of the outstanding hospitality he provided. That is how much of a difference he made. And I have to mention something unique — he always smelled fantastic! It is a small detail, but it reflects how well-presented and professional he is. Thank you, Osama, for making our vacation truly unforgettable. Wyndham Grand Phuket is lucky to have someone like you on the team. One note for the hotel management: the rooms could have been cleaner, as we noticed some dusty areas. Also, the resort car service was not good and definitely needs improvement. However, this has nothing to do with Osama’s amazing behavior and outstanding hospitality, he was truly the highlight of our stay.

We wenz for Breakfast there and it was OMG!!!! If you are looking for the ultimate breakfast experience in Phuket, the buffet at Latitude 98 inside the Wyndham Grand Kalim Bay is an absolute must. The variety here is mind-blowing—there is truly something for everyone, and everything tastes incredibly fresh. Moreover, if you look at the decoration on Buffet, „attention to detail „ cannot explain more! The icey plates for cold stuff! Amazing!!! A massive highlight for us was the Arabic Breakfast Corner. They serve a wonderful, authentic regional spread alongside traditional, perfectly brewed Arabic coffee. It is a fantastic and thoughtful addition to an already impressive international buffet. To top it all off, the view from the open-air terrace is spectacular. Sitting cliffside with panoramic, sweeping views of Kalim Bay and the Andaman Sea is the absolute best way to start the morning. Exceptional food, endless options, and an unbeatable backdrop. Highly recommended!

Beautiful property I proposed to my girlfriend there. The resort did a amazing job setting up the room for me at a late notice. The staff was really nice I would recommend anyone to stay there. I cant wait to go back.

Beautiful place the rooms were very good the staff was kind and good amenities

Amazing experience and well worth the money with staff very helpful and breakfast is just the best any where - pools everywhere and totally luxury 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

All very good 😍 And I am very happy to stay on the hotel 🩷 I hope come again 💕

Excellent, helpful and welcoming staff The villa was comfy and all complementary are fulfilled . With total privacy Exactly what i was looking for. Extremely clean And the swimming pool was amazing

Great to see Mark-Manager. He care and helpful during stay.

Pleasant experience once again at Wyndham Grand Phuket Kalim Bay. Spacious room with complete amenities. The in-room pool makes it convenient for my husband to play with our baby. Staff were helpful and friendly, especially khun Aof at check-in and check-out.

Beautiful experience and lovely staff