Vulcano

My partner and I stayed at Hotel Vulcano for 10 nights in a Premium Pool View room, and overall we had a lovely holiday. The hotel has so much going for it, but there are a few areas that really need improving. The location is fantastic – close to everything in Playa de las Américas while still feeling peaceful. The hotel itself is beautiful, especially the lobby and pool area at night. Our request for a high-floor room was honoured, the air conditioning worked brilliantly, housekeeping kept our room spotless every day, and all the staff we interacted with were friendly. The breakfast was the highlight of our stay by far. The choice was incredible, everything was fresh, and serving breakfast until 12pm was a fantastic touch. There were, however, a few disappointments. The main pool has quite a few loose and missing tiles, and my partner actually cut their toenail on one of the sharp exposed edges. Thankfully it wasn’t serious, but it’s something that should really be repaired. Many of the sunbeds were also ripped, and the lifts were slow and unreliable. The atmosphere around the pool was quieter than expected. Apart from the occasional game of bingo and a DJ who only appeared briefly after breakfast, there was no music or entertainment during the day. While many people come to relax, we felt the hotel could do a little more to create a pleasant atmosphere. The breakfast was exceptional, but we found the food from the pool bar disappointing. The pizzas were very chewy and rubbery. The cocktails were also poor value, with a lot of ice and very little alcohol considering the price. One evening we bought instant noodles from a nearby shop and simply asked for two forks. The bar directed us to reception, but reception refused because the kitchen was closed. We even offered to wash the forks ourselves if they were dirty, but were still told no. It felt like a very simple request that could have been accommodated. The bathroom only provided shampoo and conditioner, with no shower gel. Our biggest frustration was with the Premium Pool View package. We only discovered on our final day that the infinity pool area offered complimentary beer, water and juices. Nobody mentioned this at check-in or during our stay, despite us wearing Premium wristbands, so we spent money buying drinks from the pool bar that we didn’t need to. A simple explanation when checking in would have made a huge difference. We also almost forgot to reclaim our €10 safe deposit because nobody reminded us at checkout, and finally, we were asked to leave a Google review before leaving. A member of staff selected five stars on our phone before handing it back for us to submit. We didn’t post it because we preferred to leave our own honest review. Overall, we genuinely enjoyed our stay. The hotel is beautiful, the location couldn’t be much better, the staff were friendly, and the breakfast is one of the best we’ve had. If the maintenance issues were addressed, Premium benefits were explained properly, and a little more attention was given to the pool atmosphere and bar quality, Hotel Vulcano would easily deserve five stars.

My partner and I stayed at Hotel Vulcano for 10 nights in a Premium Pool View room, and overall we had a lovely holiday. The hotel has so much going for it, but there are a few areas that really need improving. The location is fantastic – close to everything in Playa de las Américas while still feeling peaceful. The hotel itself is beautiful, especially the lobby and pool area at night. Our request for a high-floor room was honoured, the air conditioning worked brilliantly, housekeeping kept our room spotless every day, and all the staff we interacted with were friendly. The breakfast was the highlight of our stay by far. The choice was incredible, everything was fresh, and serving breakfast until 12pm was a fantastic touch. There were, however, a few disappointments. The main pool has quite a few loose and missing tiles, and my partner actually cut their toenail on one of the sharp exposed edges. Thankfully it wasn’t serious, but it’s something that should really be repaired. Many of the sunbeds were also ripped, and the lifts were slow and unreliable. The atmosphere around the pool was quieter than expected. Apart from the occasional game of bingo and a DJ who only appeared briefly after breakfast, there was no music or entertainment during the day. While many people come to relax, we felt the hotel could do a little more to create a pleasant atmosphere. The breakfast was exceptional, but we found the food from the pool bar disappointing. The pizzas were very chewy and rubbery. The cocktails were also poor value, with a lot of ice and very little alcohol considering the price. One evening we bought instant noodles from a nearby shop and simply asked for two forks. The bar directed us to reception, but reception refused because the kitchen was closed. We even offered to wash the forks ourselves if they were dirty, but were still told no. It felt like a very simple request that could have been accommodated. The bathroom only provided shampoo and conditioner, with no shower gel. Our biggest frustration was with the Premium Pool View package. We only discovered on our final day that the infinity pool area offered complimentary beer, water and juices. Nobody mentioned this at check-in or during our stay, despite us wearing Premium wristbands, so we spent money buying drinks from the pool bar that we didn’t need to. A simple explanation when checking in would have made a huge difference. We also almost forgot to reclaim our €10 safe deposit because nobody reminded us at checkout, and finally, we were asked to leave a Google review before leaving. A member of staff selected five stars on our phone before handing it back for us to submit. We didn’t post it because we preferred to leave our own honest review. Overall, we genuinely enjoyed our stay. The hotel is beautiful, the location couldn’t be much better, the staff were friendly, and the breakfast is one of the best we’ve had. If the maintenance issues were addressed, Premium benefits were explained properly, and a little more attention was given to the pool atmosphere and bar quality, Hotel Vulcano would easily deserve five stars.

My partner and I stayed at Hotel Vulcano for 10 nights in a Premium Pool View room, and overall we had a lovely holiday. The hotel has so much going for it, but there are a few areas that really need improving. The location is fantastic – close to everything in Playa de las Américas while still feeling peaceful. The hotel itself is beautiful, especially the lobby and pool area at night. Our request for a high-floor room was honoured, the air conditioning worked brilliantly, housekeeping kept our room spotless every day, and all the staff we interacted with were friendly. The breakfast was the highlight of our stay by far. The choice was incredible, everything was fresh, and serving breakfast until 12pm was a fantastic touch. There were, however, a few disappointments. The main pool has quite a few loose and missing tiles, and my partner actually cut their toenail on one of the sharp exposed edges. Thankfully it wasn’t serious, but it’s something that should really be repaired. Many of the sunbeds were also ripped, and the lifts were slow and unreliable. The atmosphere around the pool was quieter than expected. Apart from the occasional game of bingo and a DJ who only appeared briefly after breakfast, there was no music or entertainment during the day. While many people come to relax, we felt the hotel could do a little more to create a pleasant atmosphere. The breakfast was exceptional, but we found the food from the pool bar disappointing. The pizzas were very chewy and rubbery. The cocktails were also poor value, with a lot of ice and very little alcohol considering the price. One evening we bought instant noodles from a nearby shop and simply asked for two forks. The bar directed us to reception, but reception refused because the kitchen was closed. We even offered to wash the forks ourselves if they were dirty, but were still told no. It felt like a very simple request that could have been accommodated. The bathroom only provided shampoo and conditioner, with no shower gel. Our biggest frustration was with the Premium Pool View package. We only discovered on our final day that the infinity pool area offered complimentary beer, water and juices. Nobody mentioned this at check-in or during our stay, despite us wearing Premium wristbands, so we spent money buying drinks from the pool bar that we didn’t need to. A simple explanation when checking in would have made a huge difference. We also almost forgot to reclaim our €10 safe deposit because nobody reminded us at checkout, and finally, we were asked to leave a Google review before leaving. A member of staff selected five stars on our phone before handing it back for us to submit. We didn’t post it because we preferred to leave our own honest review. Overall, we genuinely enjoyed our stay. The hotel is beautiful, the location couldn’t be much better, the staff were friendly, and the breakfast is one of the best we’ve had. If the maintenance issues were addressed, Premium benefits were explained properly, and a little more attention was given to the pool atmosphere and bar quality, Hotel Vulcano would easily deserve five stars.

It is always rewarding to learn that the accommodations met and exceeded your expectations, particularly when it comes to the quality of the food and the warmth of the staff. Such feedback highlights the dedication of the team to providing outstanding service and memorable stays. We sincerely appreciate your kind words and hope your future visits continue to be as enjoyable.

It is always rewarding to learn that the accommodations met and exceeded your expectations, particularly when it comes to the quality of the food and the warmth of the staff. Such feedback highlights the dedication of the team to providing outstanding service and memorable stays. We sincerely appreciate your kind words and hope your future visits continue to be as enjoyable.

It is always rewarding to learn that the accommodations met and exceeded your expectations, particularly when it comes to the quality of the food and the warmth of the staff. Such feedback highlights the dedication of the team to providing outstanding service and memorable stays. We sincerely appreciate your kind words and hope your future visits continue to be as enjoyable.

We had a brilliant stay at this hotel, we were greeted by lovely staff on arrival late at night who couldn't have been any more helpful. Breakfast lasts until 12 which accommodates everyone. Plenty of sun loungers for all and they placed more if needed. We payed for a day on the UP! Balcony instead of the terrace, which came with unlimited drinks and an infinity pool (highly recommend!). The location is perfect and right by the golden mile. The room was spacious and had all the essentials with the option to have towels and bedding changed daily. The only real noise you can hear during the day is from the hotel opposite but isn't annoyingly loud.

We had a brilliant stay at this hotel, we were greeted by lovely staff on arrival late at night who couldn't have been any more helpful. Breakfast lasts until 12 which accommodates everyone. Plenty of sun loungers for all and they placed more if needed. We payed for a day on the UP! Balcony instead of the terrace, which came with unlimited drinks and an infinity pool (highly recommend!). The location is perfect and right by the golden mile. The room was spacious and had all the essentials with the option to have towels and bedding changed daily. The only real noise you can hear during the day is from the hotel opposite but isn't annoyingly loud.

We had a brilliant stay at this hotel, we were greeted by lovely staff on arrival late at night who couldn't have been any more helpful. Breakfast lasts until 12 which accommodates everyone. Plenty of sun loungers for all and they placed more if needed. We payed for a day on the UP! Balcony instead of the terrace, which came with unlimited drinks and an infinity pool (highly recommend!). The location is perfect and right by the golden mile. The room was spacious and had all the essentials with the option to have towels and bedding changed daily. The only real noise you can hear during the day is from the hotel opposite but isn't annoyingly loud.

All very good . No problems at all. Well done

All very good . No problems at all. Well done

All very good . No problems at all. Well done

Great hotel, rooms are perfect, staff are very helpful and the UP experience is 10/10

Great hotel, rooms are perfect, staff are very helpful and the UP experience is 10/10

Great hotel, rooms are perfect, staff are very helpful and the UP experience is 10/10

We will soon be back for our second visit to this lovely hotel. We stayed UP and it was amazing. Lovely rooftop terrace with comfortable sunbeds and affinity pool. The drink and food package on UP is outstanding and high quality. The room was not luxurious but comfortable and adequate. Breakfast in the buffet restaurant had the widest range of food options I’ve seen in a hotel. We enjoyed it every morning. We book directly with the hotel and the complimentary transfer was waiting for us when we landed. Looking forward to our next trip. Again on UP package

We will soon be back for our second visit to this lovely hotel. We stayed UP and it was amazing. Lovely rooftop terrace with comfortable sunbeds and affinity pool. The drink and food package on UP is outstanding and high quality. The room was not luxurious but comfortable and adequate. Breakfast in the buffet restaurant had the widest range of food options I’ve seen in a hotel. We enjoyed it every morning. We book directly with the hotel and the complimentary transfer was waiting for us when we landed. Looking forward to our next trip. Again on UP package

We will soon be back for our second visit to this lovely hotel. We stayed UP and it was amazing. Lovely rooftop terrace with comfortable sunbeds and affinity pool. The drink and food package on UP is outstanding and high quality. The room was not luxurious but comfortable and adequate. Breakfast in the buffet restaurant had the widest range of food options I’ve seen in a hotel. We enjoyed it every morning. We book directly with the hotel and the complimentary transfer was waiting for us when we landed. Looking forward to our next trip. Again on UP package

Excellent hotel come here!! First time in here and we really enjoyed

Excellent hotel come here!! First time in here and we really enjoyed

Excellent hotel come here!! First time in here and we really enjoyed

Been going to sister hotel spring Arona grand for quite a few years thought we would try the vulcano hotel left home 2am this morning turned up at hotel at 11 am guy on reception said room wouldn’t be long but didn’t get in room to 3pm after going to reception many times sat watching other new arrivals check in and straight to room, just think jet2 should work with hotel to make shore early arrivals get place sooner plus room we have been given the balcony is a hop over to the next balcony which I think is not safe you don’t know who you have next door so got to lock balcony door,was going to complain but not helpful staff at desk. This hotel is not a touch on the sister hotel. Couldn’t get a bed round pool area towels on most empty beds. Won’t be coming back here if things don’t improve.

Been going to sister hotel spring Arona grand for quite a few years thought we would try the vulcano hotel left home 2am this morning turned up at hotel at 11 am guy on reception said room wouldn’t be long but didn’t get in room to 3pm after going to reception many times sat watching other new arrivals check in and straight to room, just think jet2 should work with hotel to make shore early arrivals get place sooner plus room we have been given the balcony is a hop over to the next balcony which I think is not safe you don’t know who you have next door so got to lock balcony door,was going to complain but not helpful staff at desk. This hotel is not a touch on the sister hotel. Couldn’t get a bed round pool area towels on most empty beds. Won’t be coming back here if things don’t improve.

Been going to sister hotel spring Arona grand for quite a few years thought we would try the vulcano hotel left home 2am this morning turned up at hotel at 11 am guy on reception said room wouldn’t be long but didn’t get in room to 3pm after going to reception many times sat watching other new arrivals check in and straight to room, just think jet2 should work with hotel to make shore early arrivals get place sooner plus room we have been given the balcony is a hop over to the next balcony which I think is not safe you don’t know who you have next door so got to lock balcony door,was going to complain but not helpful staff at desk. This hotel is not a touch on the sister hotel. Couldn’t get a bed round pool area towels on most empty beds. Won’t be coming back here if things don’t improve.

Beautiful hotel and staff were very helpful when needed will definitely be back next year

Beautiful hotel and staff were very helpful when needed will definitely be back next year

Beautiful hotel and staff were very helpful when needed will definitely be back next year

Staff are lovely , breakfast is very nice with lots of options and it’s on from 7:30-12 so you have plenty time on a morning. Rooms were cleaned daily and overall hotel was very clean. Couldn’t recommend enough will definitely be back.

Staff are lovely , breakfast is very nice with lots of options and it’s on from 7:30-12 so you have plenty time on a morning. Rooms were cleaned daily and overall hotel was very clean. Couldn’t recommend enough will definitely be back.

Staff are lovely , breakfast is very nice with lots of options and it’s on from 7:30-12 so you have plenty time on a morning. Rooms were cleaned daily and overall hotel was very clean. Couldn’t recommend enough will definitely be back.

I’m writing this as I wrote a review about this hotel which obviously has been taken down by hotel. We have just come back from the volcano, our complaint was about the evening meal, it is a poor choice for the money charged, we complained while we were there, the hotel said see your tour operator, we did and they said see the hotel, obviously passing the buck. The food was small choice, and reparative, there’s a meat and fish option that they cook to order, but served with cold potatoes or veg, salad not anything much to put with it, pizza ever night but the base you can hardly cut it’s so hard. Pasta every night.puddings a gateau few small cakes chocolate fountain. We asked to be downgraded to just b/b but the hotel would not let us. The breakfast is brilliant served to 12am We spoke to a couple who said they were waiting for friends who were staying at a self catering apartment nearby and are able to come straight into the restaurant and eat breakfast ever day for free, no one checks on the door, they also told us other friends come later around 11oclock and make rolls for there lunch, this has made me so angry, when the hotel would not refund us some money for evening meal, but happy to feed outsiders not staying in the hotel for free. I will mention the sun beds and umbrellas which are well worn and need replacing also. We have stayed at this hotel many times in the past and found it excellent, not any more, evening food rubbish for what you pay.

I’m writing this as I wrote a review about this hotel which obviously has been taken down by hotel. We have just come back from the volcano, our complaint was about the evening meal, it is a poor choice for the money charged, we complained while we were there, the hotel said see your tour operator, we did and they said see the hotel, obviously passing the buck. The food was small choice, and reparative, there’s a meat and fish option that they cook to order, but served with cold potatoes or veg, salad not anything much to put with it, pizza ever night but the base you can hardly cut it’s so hard. Pasta every night.puddings a gateau few small cakes chocolate fountain. We asked to be downgraded to just b/b but the hotel would not let us. The breakfast is brilliant served to 12am We spoke to a couple who said they were waiting for friends who were staying at a self catering apartment nearby and are able to come straight into the restaurant and eat breakfast ever day for free, no one checks on the door, they also told us other friends come later around 11oclock and make rolls for there lunch, this has made me so angry, when the hotel would not refund us some money for evening meal, but happy to feed outsiders not staying in the hotel for free. I will mention the sun beds and umbrellas which are well worn and need replacing also. We have stayed at this hotel many times in the past and found it excellent, not any more, evening food rubbish for what you pay.

Constant renovation work, being woke up at 8ish with drilling and banging which continued all day. The hotel is lovely, very clean staff very helpful but it was ruined by the noise

We was disappointed that despite myself and jet2 emailing the hotel to inform them that we were coming for our wedding and then staying for our honeymoon we got 0 recognition. We also mentioned it to reception and he shrugged. Not really sure what we were expecting, but when you choose a hotel for such a special occasion anything would have been nice. Also we were given a surprise bill on checking out for drinks had during the UP meal, noone told us at any point that drinks were payable. Beautiful clean modern hotel. reception pool, everywhere. Rooms are spacious and modern. Always cleaned to a good standard, Breakfast is the best Ive ever had from a hotel, everything you want and more to a high standard and its on til 12 which is amazing. However most of the sunbeds are broken by the pool, I wrote this in my review last year and the situation is the same. Up Experience: Pros: Fantastic. Beautiful views, always plenty of comfy beds. Lots of private spots. Warm pool. 100% would do it again. We loved it. Food was lovely, premium drinks and a fridge full of beers and ciders were you can iust help yourself. However, food could be repeative, almost no vegertian options and bar service can be slow at times. WiF doesnt work on the terrece. We got a spa day and a 6 course meal included as we staved over 7 davs. both were amazing experiences, especially the meal.

We was disappointed that despite myself and jet2 emailing the hotel to inform them that we were coming for our wedding and then staying for our honeymoon we got 0 recognition. We also mentioned it to reception and he shrugged. Not really sure what we were expecting, but when you choose a hotel for such a special occasion anything would have been nice. Also we were given a surprise bill on checking out for drinks had during the UP meal, noone told us at any point that drinks were payable. Beautiful clean modern hotel. reception pool, everywhere. Rooms are spacious and modern. Always cleaned to a good standard, Breakfast is the best Ive ever had from a hotel, everything you want and more to a high standard and its on til 12 which is amazing. However most of the sunbeds are broken by the pool, I wrote this in my review last year and the situation is the same. Up Experience: Pros: Fantastic. Beautiful views, always plenty of comfy beds. Lots of private spots. Warm pool. 100% would do it again. We loved it. Food was lovely, premium drinks and a fridge full of beers and ciders were you can iust help yourself. However, food could be repeative, almost no vegertian options and bar service can be slow at times. WiF doesnt work on the terrece. We got a spa day and a 6 course meal included as we staved over 7 davs. both were amazing experiences, especially the meal.

Booked this hotel having high expectations from reading the reviews, however was a bit let down. For the price paid I was expecting very good service etc. Our TV did not work and also was not able to mirror Netflix etc. Did not have a double Bed it was two singles pushed together on wheels that moved anytime you turned in the bed. Beds by the pool were very hard to get unless you were up early and had them reserved. The night entertainment was ok however lacked atmosphere as there was only maybe 5 people watching it each night. The Breakfast was the star of the show with plenty selection for everyone and very tasty. I would not return again based on value for money as some lower prices hotels in the area seemed nicer or on par and had more of an atmosphere.

Booked this hotel having high expectations from reading the reviews, however was a bit let down. For the price paid I was expecting very good service etc. Our TV did not work and also was not able to mirror Netflix etc. Did not have a double Bed it was two singles pushed together on wheels that moved anytime you turned in the bed. Beds by the pool were very hard to get unless you were up early and had them reserved. The night entertainment was ok however lacked atmosphere as there was only maybe 5 people watching it each night. The Breakfast was the star of the show with plenty selection for everyone and very tasty. I would not return again based on value for money as some lower prices hotels in the area seemed nicer or on par and had more of an atmosphere.

Brilliant location close to bars and restaurants. Will definitely stay here again. Very clean. Great breakfast. Luggage hold for check out. Only reason I didn’t give full stars was because on two occasions we were woken up sharply at around 9/8am by someone drilling in what sounded like the room above us. Also cleaning services came round very early in the day and didn’t appear happy when we asked for more time to get ready. Apart from that great hotel.

Brilliant location close to bars and restaurants. Will definitely stay here again. Very clean. Great breakfast. Luggage hold for check out. Only reason I didn’t give full stars was because on two occasions we were woken up sharply at around 9/8am by someone drilling in what sounded like the room above us. Also cleaning services came round very early in the day and didn’t appear happy when we asked for more time to get ready. Apart from that great hotel.

First class hotel, specially in the UP! Recommend it quite a bit!

First class hotel, specially in the UP! Recommend it quite a bit!

Very nice we recommend the hotel, all the facilities of the up terrace are in another level

Very nice we recommend the hotel, all the facilities of the up terrace are in another level

Had a lovely stay at the Vulcano hotel, beautiful hotel. Food was excellent. Would definitely stay here again.

Four of us girls had a fantastic 10 day holiday in the UP! I shared a room and paid extra for an XL upgrade, which cost us €15 each per night. Well worth it. The room was at the end of the hallway, with a large lounge area and a wrap around balcony. Gave us so much more space to spread about. Our two friends each had a double room to themselves. I reviewed the UP! fully last June 2025, so if anyone wants more details you can check out my previous review...if you can still do that on TA now. It seemed even better this year. Everything was a bit more polished and better quality and most of the parasols were usable. The white wine during the day was a lovely Chardonnay, which pleased me no end and the cocktails were fabulous. I just wished there was a paper cocktail menu or one on the wall in the bar, rather than having to scan the barcode and scroll through my phone. I really don't like that. Had some great meals out, which I have reviewed of course. A return journey is on the cards. 😉

Amazing stay at this hotel, EXTREMELY friendly staff who were very helpful, getting a glass of procesco at the booking in time, very clean rooms, nice thick doors so couldnt hear outside, clean amazing big reception with lots of areas being very clean and happy staff They work so hard to clean rooms and keep the place tidy, amazing cost for what you get, nice wristband with doorkey on, well placed hotel thats clean and has lots of amenities. Good pool areas and towel service, good choice of food for breakie Would definitely recommend this hotel to anyone, was amazing. Not a tourist trap and they have good quality of food! The gym was too warm however and couldnt be changed, along with only light weights, however wasnt a massive issue. There was some renovations being conducted in the rooms above which did wake us at times, but only temporary! Quite outside and good big rooms

What a fabulous hotel. Everything about it from location, staff, friendliness, rooms. All excellent

Great location, just back from the main strip so it wasn't noisy but only a few minutes walk from bars and restaurants. Chilled vibe, not much for kids to do. Breakfast is the star of the show, served 7.30 till 12 serves everything you can think of including full cooked with all the egg selection, pastries, salmon, caviar, fresh fruit, lots of tapas even fizzy wine with syrups! Cold and heated pools are salt instead of chlorine. Plenty of spare sun beds for April. Rooms are pretty basic but great shower. We couldn't have a late check out as other guests coming in but allowed to book the showers in spa which was useful. We would definitely return and try the UP if we come without children.

Lovely stay with my girlfriend. Extremely clean areas all around, loads of sun beds, lovely pools and room really spacious. Would recommend! Great location for the centre of playa las americas.

The experience has been fabulous, great hotel and great staff