Vita Silva (ex. Amelia Beach Resort & Spa)

I wanted to love our stay here, but a disastrous check-in experience and a few major resort policies really put a damper on our trip. We paid extra for a guaranteed early check-in because we were traveling with two small children. When we arrived, our room wasn't ready. After waiting an hour, we were told our room was a "priority," only to find out we were actually 18th on the waiting list. Throughout our wait, I sat there watching multiple other families comfortably check in ahead of us. It was blatantly obvious that the resort prioritized a large conference that was in town over regular paying families. To make matters worse, an assistant manager spoke to me as if he were doing me a massive favor by waiving the early check-in fee, stating my check-in now automatically reverted to 4:00 PM. That is completely unacceptable for something explicitly sold on their website as a "guarantee" (as you can see in the screenshot attached), and it entirely derailed our travel plans with the kids. There were several other negatives during our stay. Everything on the resort carries an exorbitant cost compared to the rest of the island, which is much more reasonably priced. They want $65+ a day just for basic beach chairs—no cabana, just basic chairs. On top of that, they tack on a mandatory 20% service fee for pickup food orders at the pool. The property is also massive and very difficult to navigate until you get your bearings; our room was at the far end of the hotel, making for long walks. Housekeeping was incredibly slow, requiring multiple follow-ups just to get extra blankets. Lastly, the location isn't very convenient if you want to explore, as it's far from downtown and the rest of the island’s main activities. On the positive side, the grounds are beautiful, and having the pool right next to the beach made it very convenient to go back and forth. The frontline staff for the remainder of our stay were very friendly and tried their best to be accommodating, even offering us complimentary beach chairs for a few days to try and make up for the check-in mess. While the staff and property itself are nice, the lack of accountability regarding paid guarantees and the relentless upcharging mean we won't be returning.

This hotel is a true 5 star resort we heard several people saying it was nicer than the Ritz Carlton a mile away. Our room was not in the main building but we were on the 8th floor in a suite it was beautiful! I can’t say enough about how nice everyone was. Kelli in the lobby bar was so nice she made sure our night cap was perfect. We were lucky it only rained at night. This hotel is worth every penny ! The food at the Falcons Nest and Florbelle was really good.

While my partner was at her conference I made my way down to Tiki Social where Charlotte made my trip. She was a great person to chat with at the bar and made some amazing cocktails. If you are coming down to Amelia definitely pay charlotte a visit, she made my day!

Our honeymoon exceeded every expectation, and this resort played a major role in making it an unforgettable experience. From the moment we arrived until the day we departed, the hospitality was exceptional. A special thank you to Jennifer, who made every breakfast a highlight of our stay. Her kindness, professionalism, and genuine care created an experience we will never forget. The staff member who assisted us at check-out was equally remarkable. A simple conversation about our children and college led to valuable scholarship information that could benefit our family for years to come—an act of kindness that went far beyond excellent customer service. This resort came highly recommended by my parents, and after our stay, I called to thank them for pointing us in the right direction. They were absolutely right. We originally planned to take our children to Disneyland for our next family vacation, but after experiencing this resort, we’ve decided to bring our family back here instead. If you’re looking for a destination that combines beautiful accommodations with authentic, world-class hospitality, I cannot recommend this resort highly enough. We are already looking forward to our return.

We did love our room, beachfront high floor, away from pool. They sent up champagne for our honeymoon which was also very lovely. The rooms were a little disappointing where the air conditioning wasnt getting the room as cold as we wanted. Also the conjoined room was loud with the neighbors and feels less luxurious. The staff was lacking a little, on check in they sent us to the wrong elevators to drag all our bags around the massive hotel lost. The service at the restaurants is also not great for the cost of the food. The breakfast is $30-40 a person and it felt like no one was familiar with the menu. Forgetting things, cooking eggs wrong, not really going above and beyond and offering the basics like creamer, jam and butter. Everything in the hotel is so overpriced and they really just arent there with the quality and service. We almost walked back downstairs to bring back the awful dulited nitro coffee. The pool was nice, poolside service was good. Expensive drinks but they all were strong enough and good. The adult only pool was definitely the highlight.

Luis is the greatest bartender of all time. I felt at home with him and will be coming back strictly because of him. Absolute legend.

Awesome place. Perfect environment great service Luis is the best bar tinder on the island. Great person great personality

Incredible stay. Great location, everything you need is there, fast service, great options for all ages, great food and the staff was beyond accommodating. I loved my room as well. Ten starts

I came here on business (the GPhA Convention), and brought my family for a vacation. We stayed at the Beachwood Villas. First, the conference center was updated, clean, and very nice. The staff were fantastic at setting up the catering, meeting spaces, etc. The food was good, and the atmosphere was appropriate. The grounds are well manicured. The villas were a nice option for a family of four. Located a short walk from the private beach, it was also near the pool. The campus has many decent dining options as well. We will likely return next year for GPhA, and may upgrade to beachfront.

Omni Resort at Amelia Island is an amazing facility-so many choices of restaurants, on the beach and exceptional staff. Loved having the choices of restaurants and not having to leave the property. Will definitely stay again.

Beautiful, spacious and well appointed resort with something for everyone. The resort is huge so guests have plenty of room to find the activity that suits them. Gorgeous ocean views from spacious balcony. Hotel rooms large and comfortable and very clean. In room dining experience was super fast and delicious food. The walking trails are beautiful with lovely landscaping and water elements throughout. The beach is wide and clean and not overcrowded. It was a wonderful and relaxing getaway and one that we plan to do again. Highly recommend.

McKenna was our server at the Marche Burette for the steak out dinner. Our only complaint was that there were not 2 or 3 of her. She was amazing, courteous and kind. She was attentive to our needs. Thank you for making our dinner memorable!

Rented a suite, $1K plus per night. Room was nice, clean, but nothing special. Opening the drapes to the balcony, gorgeous view of pool and ocean along with elderly couple burning up some Marlboro's mere feet away LOL !! So much for ANY kind of privacy. King size bedding was "lumpy" and we couldn't sleep. I've never had to pay for a chair at a pool, I can understand a fee for beach rentals. There's way better options than this for that kind of $$$ .. Never again..

I am deeply disappointed by our experience at the spa at the Omni Amelia Island Resort. My family was visiting to celebrate my niece’s birthday, and during our visit, my 83-year-old mother simply needed a place to sit and rest while her daughter and granddaughter enjoyed the spa facilities. Rather than showing compassion or basic hospitality, the staff refused to accommodate her. We were left feeling embarrassed, humiliated, and unwelcome. It was especially disheartening given her age and the fact that we were paying guests celebrating a special occasion together. Exceptional hospitality is about making guests feel valued and cared for, particularly elderly guests who may need a small accommodation. Unfortunately, that was not our experience. The lack of empathy and customer service displayed by the staff overshadowed what should have been a memorable birthday celebration. I hope management uses this as an opportunity to better train staff on guest care, compassion, and how to appropriately accommodate elderly visitors. No family should leave feeling shamed for simply asking for a place for an 83-year-old woman to sit and rest. After we returned to our room, a manager did call and offer to comp the spa services. I did appreciate the call but the feeling of unwelcomeness remains. Sadly, this situation just never should have happened and monetary compensation just does not return the feeling of dignity we should have enjoyed.

Over- priced, probably paid a premium for summer travel, but at $900/night for a two queen room they need to step up their game! For that kind of price, they need an evening turn down service. I had to call for main service the first day because nothing had been done by 3 PM in the afternoon (yes, I asked for maid service every day and not on request at check-in), and was handled by a rather snippy person. The room amenities are truly bare bound, not even bar soap. The lobby bar cannot accommodate the volume of customers, consistently having to wait 20 to 30 minutes for a drink across multiple days. Beech service was good. Pool area is nice with plenty of seating which is refreshing. You expect drinks to be overpriced, which they were, but not excessively. Some excursions were good and some fell flat (shark tooth discovery). Overall, a good trip but overpriced, and not the Ritz.