Vineyards Resort

Nice hotel. But "small" in many ways - restaurant is mediocre at best, bar is small, pool is small and the spa, although great services, has no steam room, real sauna (again a small one) and not real locker rooms. Good location. Easy parking, Rooms are nice, clean and well done. It is a quiet and restful place with a lot of art and whimsical gardens. Staff is very nice.

I made a reservation for July 3 to July 6, 2026 but broke my left ankle before the scheduled arrival for which I was under medical treatment. Unfortunately, I missed the cancellation time by 12 hours. I called the hotel and was told by a person who identified herself as Kerry that they cannot respond to my request for reimbursement directly that but that I need to contact the third party (Expedia) for them to call the hotel which I did. The third party called and emailed the hotel. I called the hotel back and have been told that they had not received a phone call nor an email. This went back and forth four times over two days and was tremendously time-consuming. I requested several times to speak with a hotel manager or the back office manager, Morgan. There were numerous excuses, such as Morgan is in a meeting, Morgan left the office and went home, Morgan went to lunch (at 4.00 pm) and so on. During my last phone call I have been told that the information has been recorded in my file and that everyone would know about it. Due to my injury I needed to leave California earlier than planned to go back home to the east coast. When I arrived, I received an email from the third party stating that Allegretto Vineyard Resort Paso Robles has denied your request because your room is non-refundable and did not qualify for a refund exception despite me offering proof of medical treatment. I had to cancel 7 hotels for my remaining stay. Four of them, after hearing about my injury, were courteous enough to reimburse me, one of them I have even paid five months before arrival and their rate was nonrefundable. Two other hotels I was able to cancel because of the time-line. The only hotel was that stingy enough and insisted on no reimbursement based on a deadline missed by only 12 hours was Allegretto Vineyard Resort Paso Robles. While they are technically correct, I do not wish any of their managers the type of ankle fracture that I experienced. It is difficult to ethically understand why I did not qualify for a refund exception. What also bothers me is the example the managers set for their young employees by requiring them to lie to the hotel guests about the unapproachability of management when problems arrive. I was really looking forward to my stay but their attitude has ruined it for me. In the future I will look for alternatives in Paso Robles. My experience is in line with the previous over 100 one and two star negative reviews on that property.

From the time we arrived until our departure, everything was perfect. The valet service was professional and quick. Check in staff were very pleasant, friendly and informative. We had lunch in the restaurant with a server who was kind,, knowledgeable, and attentive. We enjoyed the wine tasting and everyone there were also friendly & informative. My wife loved the room which was clean and contained all essentials, not to mention the view from the Terrace. The ambiance is beautiful, scenic and reminds me of a villa in Tuscany. Very serene, peaceful and beautiful grounds to walk around.

Lou called us and when she asked what would make our stay great we said an upgrade to a terrace room near the wine club area. We got a room near an area we love at your hotel. We've stayed almost once a year since you opened so it's many times. We always enjoy the hospitality, clean well appointed rooms and beautiful grounds. This time, feeding the goats was a special treat.

Excellent hotel. Great for a weekend stay. Enjoyed the grounds immensely. Love playing the games provided outside. And love the bikes. Thanks!!