VILLAGIO HOTEL

Strongly advised to avoid. Extremely disappointing experience: no shampoo, no water, no drinks available, and no service whatsoever. The environment was noisy, with people shouting across the premises, reflecting a clear lack of professionalism. We left the place immediately.

"Nice rooms, highly recommended! I was pleasantly surprised, the accommodation was great. Perfect choice, everything was clean, very spacious rooms and very attentive staff. When I come back to Lebanon, I stay only in this resort. There is nothing to complain about."

Visited 3 times at different seasons. Lately stayed for a week in one of the cool, industrial style, townhouses with 2 bedrooms and a garden (number 202). - Strategic location: most appropriate to escape to. - Stunning during winter time if you’re lucky enough to be there on a snowy day. Cool vibes around Christmas and Nye. - Amazing pool area with charming sunset views, perfect for tanning in summer. - Catchy « instagrammable » spots. - Best place to relax and enjoy the Lebanese mountains and surrounding villages. - Booked a short hike which we really enjoyed as a group of friends, knowing that they offer options for activities (hiking, buggy, etc.). It is also possible to go skiing nearby at the Zaarour slopes. Or even enjoy some light basket ball free throws, ping pong, or playing at the most fun babyfoot table. - Family/friends vibes resort that makes you feel very welcomed and hosted by a kind, helpful and caring staff, giving you the « being at home vibes » - Very clean: rooms tidied up and well maintained with attention to details - Good value money/service, especially for these though times that Lebanon is going through: They managed to keep up the standards despite everything. Will definitely come back to enjoy some quality time and support this Lebanese local business.

An extremely bad experience : We had three townhouses booked and fully paid 2 month ago in Villagio Resort for the weekend of July 31st. The experience started good, as we were sitting on the pool bar, enjoying the sunshine, served by 2 professional bartenders (Mario & Joseph). During our conversation we discovered that there is an event taking place on Sunday(the next day) allowing no kids to enter, with a minimum charge of 200,000LBP per person. We went to the reception for more clarification since we are 3 families with a total of 5 kids, they were hesitating but at end, they confirmed that we are allowed to enter as we are staying in the resort + we weren't informed about the event prior our visit. Beside that the resort is not well maintained and unsecured for kids ( all area are covered with dead grass and stones, kids pool was closed for no valid reason), we decided to enjoy our night. Food was acceptable noting that, again, some frustration took place as the order was incompletely delivered. Going back disappointed to the room, we couldn't sleep because it was hot and there was no AC. We manage to stay calm despite all of this, then the big thing happened. Following the breakfast on Sunday morning, we tried to access to the pool with our cards with no luck. The manager forced us out, asking to pay the minimum charge for the event or go home, based on a funny argument said by 2 employess + the owner/manager: when you check out in amy resort or hotel in the world, you are not allowed to benefit from its amenities. We asked them then: you would have done the same even if there was no event? The answer was yes. So we called our friends that were there in June and they confirmed that they stayed at the pool the next day and no one asked them to leave. Why weren't we told that an event with restrictions is taking place during our stay in a common area? Why lying about it being a resort rule & not informing people while reserving that everyone has to leave by 12pm after they check out? Why doing an exception when we approached them the first time and not sticking to it the next day? But... Sure, they cashed out our rooms fees when we reserved in May & greedily wanted more money from people coming to the event so they throw us out. This was the worst, unprofessional, disrespectful experience ever. Do NOT think of visiting this place ever!

I took a Townhouse for 3 nights. Nevertheless, the place is nice especially for children, but they have very poor and slow room services... if u asked for something, they do not respond in a timely manner, and u should ask too many times. They do not put sufficient towels in the room. They do not clean the room daily. The sofas in the living room are dirty. No security whatsoever. The front gate is always open and no one scans the premises or ask abt your destination.