Viand

Booked all inclusive for 12 nights. Booked with love holidays and won't be again. The room is fine but the food is flat cold and there are no labels to tell you what is what. Electrical cables running from the fridges along the entrance to the servery a major trip hazard . Back to the food. If you suffer any allergies then stay away. We complained to both the hotel and love holidays and both did nothing to help. So the all inclusive is a total waste of money and had to eat out every day. We had one beer in the bar and it was in the smallest of throw away glasses that are really sharp save your money don't come here the photos are of the quality chips were still partly frozen and the other meal we was told was chicken was cold pork.

Disadvantages: • The food is terrible. • The staff speak only Russian, not English. • The rooms are poorly soundproofed, so I was repeatedly woken up at night by slamming doors and loud conversations. • The lifts are very slow. • The hotel resembles a retirement home. • The rooms could be cleaner (though it wasn’t terrible). • Very expensive for what it offers – you can find much better hotels in Sunny Beach for a similar price. Advantages: • Good location.

The most lovely staff I’ve ever met! Me and my dog, Ares,were very welcomed, besides this, he was treated like a prince! Treats were already prepared for him, when we first entered our wonderful room with a view of the sea! I’ve never received such an excellent service- friendly and helpful people, who work with passion and dedication! The cook was such a professionalist and the food- simply mouthwatering! For all foreigners, every Tuesday is a Bulgarian night with traditional Bulgarian food, music program and dance! Special greetings to my lovely bartender Daria, who created new special cocktail for me and my wishes! Many love to Zhivko for giving me the best tips for the combination of food!The staff made my vacation unforgettable, and I will return very soon, my dears;) <3<3<3

We were and we are still disappointed with this hotel. My friends recommended this hotel to us, because they were there in the middle of July last year. I don't know what happened, but the pictures that my friends showed me of the food was totally different from what we experienced this June. Last year, there were more opportunities for entertainment (E.g: Possibility of dancing in the evenings). The hotel was boring. There was very little variety of food and they run out of food very quickly despite beeing UAL service. The quality of the drinks was extremely poor , the soft drinks and the alcoholic drinks too. The first problem was in the check-in, because we had to wait at least half an hour, and they couldn't find our rooms, because we booked two rooms on two different websites, one for us and one for my parents under the same name. They couldn't handle this problem, for three days. In our room some kind of water was dropping from the ceiling onto our bed. I informed the receptionist about this problem and nothing happened. I would have expected to get beach towels beeing an UAL hotel. But we didn't get any. The barmen were kind, but they unfortunatelly didn't speak English (except the young guy). The hotel was very clean, but I can't mentioned any more positive things. I don't know what could be the reason for big difference between the two years of service. I recommended that if there really is such a big difference between the pre-season and the main season (I don't know how much the end of June counts as preseason,) they indicate in our their website or other information platforms. Overall, this hotel did not meet our expectation.