Valle Orotava

I stayed on 27th Aug. 2026 x 7 nights for my birthday and thoroughly enjoyed my stay. In terms of the hotel, it was spotless! Also, the staff were great – warm, polite, friendly and welcoming. The Restaurant had a wide selection to choose from at both Breakfast and Dinner. The rooftop pool had fantastic views of the sea to one side and the mountains to the other. I used the pool several days and not once was there an issue of a lack of sun loungers. In terms of the local area, albeit residential, it was nice, and only a few minutes’ walk from the bus station so that I could explore other areas of the island. There were also several beaches less than 10 minutes’ walk away too.

⭐ A Great Location, Lovely Rooms, but the Food Was a Huge Disappointment! We recently stayed at Hotel AF Valle Orotava in Puerto de la Cruz, Tenerife, and unfortunately, our experience was very much a mixed bag. THE POSITIVES 🌟 First of all, the location is fantastic! Perfectly situated for the town centre, with plenty of lovely restaurants, bars and shops nearby. The hotel itself is clean, modern and well presented, and the rooms are spacious. We paid extra for a sea-view room, which was absolutely lovely, and the daily housekeeping was an added bonus. The rooftop swimming pool and sunbathing area are excellent, with lovely sun loungers and a great place to relax. However, one feature I particularly loved was that the rooftop area doesn’t open until 10am. The lifts and stairway access are restricted until then, preventing guests from reserving sun loungers with towels at the crack of dawn. What a brilliant idea! Other hotels really could learn from this. A special mention must go to Oscar on reception, who was incredibly helpful, attentive and a genuine pleasure to deal with. The lifeguard at the rooftop pool bar was also very friendly and welcoming, although unfortunately I didn’t get his name. NOW FOR THE DISAPPOINTMENTS… 😬 We booked half board, and honestly, what a waste of money! Breakfast was extremely disappointing, with a very limited selection. On two days I managed to have toast, but on the other mornings we gave up and went to a local bar for breakfast instead. Thankfully, the lovely Spanish people and their hospitality made that a much more enjoyable experience! And then there’s the evening meal… where do I even begin? The food was lukewarm, unappealing and, in our opinion, absolutely dreadful. We ate in the hotel twice during our stay and decided we simply couldn’t face it again. For the remainder of our holiday, we ate out at the many lovely restaurants nearby. We were so glad we had that option! To make matters worse, you even have to pay extra for water with your evening meal. When you’ve already paid for half board, this just adds to the frustration. To put it into perspective, the evening meals were so poor that I wouldn’t have wanted to serve them to anyone, let alone recommend them to fellow holidaymakers. I’d sooner have taken someone to McDonald’s! 😂 That really says it all. THE EVENING ATMOSPHERE 🍹 Another disappointment was the complete lack of entertainment. The downstairs bar was practically deserted in the evenings, with no staff readily available, meaning we had to ask at reception for assistance. It certainly wasn’t the lively, welcoming atmosphere you might hope for when returning to your hotel after a day out. Some staff members also struggled with English, which occasionally made communication difficult. However, I must stress that Oscar was outstanding, and the friendly lifeguard deserves recognition too. MY FINAL VERDICT Hotel AF Valle Orotava has so much going for it: an excellent location, modern and spacious rooms, cleanliness, lovely sea views and a fantastic rooftop pool. The sunbed arrangements are particularly well thought out, and there are plenty of wonderful restaurants nearby. However, the dreadful standard of the food, the limited breakfast choice, the extra charge for water, the lack of evening entertainment and the absence of readily available bar staff really let the hotel down. We came away feeling that our money would have been much better spent booking bed and breakfast, or even room only, and enjoying the excellent restaurants in Puerto de la Cruz instead. It’s such a shame because the hotel has real potential, but the food and evening experience need significant improvement to match the standard of the accommodation and location. Would I stay here again? Possibly, because of the location, rooms and rooftop pool, but I would certainly not book half board again! A hotel can have beautiful rooms and a fantastic location, but when the food is this disappointing, it really does take the shine off the holiday. 🌴

We have recently returned from this hotel. The hotel is very nice, and the staff very friendly. It's location is very good, close to the seafront and bus station. The breakfast and dinner menus were quite extensive, and the food was very tasty too. The one issue I had was at breakfast. There is an egg chef, but it's either fried eggs, or omelette every other day, not both, and no poached eggs. A minor issue, really. There are two pools on the roof, one heated, one not. We would certainly recommend this hotel to anyone looking to visit this area. The area is very hilly, with some hotels on big hills which could be a problem for some people. This hotel was very handily placed although there are small hills to/from the seafront, but quite easily managed.

Just spent 14 days at this hotel B&B very good stay Hotel was clean, the rooms cleaned daily if required, food was very good and plenty of selection, pool and outside area very good, situated near the town some steep hills to be aware of but not difficult, all the staff were excellent especially Jose on reception good and informative.

This was our 3rd time staying at this hotel, just having breakfast. Our room was situated on the 3rd floor above the reception area and on a main road. However the noise on occasions didn’t bother us. We chose the hotel as it is situated very close to the bus station but also close to the main areas of the village. We take advantage of going on the local buses to other villages which is a good service and very reasonable priced. The hotel has two fabulous roof top pools one which is heated. Easily accessible with all facilities for disabled people. Plush sun lounges and a nice bar where food is available also happy hour. The hotel rooms are very comfortable with air con and a balcony also room service if required for refreshment and they are cleaned daily leaving fresh towels. Food in the restaurant is also nice and fresh. The area is very nice with lots of lovely places to wander and a variety of restaurants and bars, mostly reasonably priced. Jose who works on reception has a wealth of information for you if you ask, and is always very pleasant, a really nice gentleman.

Absolutely tremendous hotel. There was nothing that we could fault or complain about. Whilst all staff are pleasant and helpful, special mention goes to Eduardo on reception, who was exceptional and Kelly in the pool bar. We will definitely return, hopefully later this year.

Excellent stay, great location, great room, great staff and great food. looking forward to another stay.

I had a lovely stay at the hotel. I travelled by myself and found the location, facilities and hotel perfect for my needs. The rooms were a good size and the beds comfortable. Most importantly, staff were friendly and helpful, especially on Reception. Thank you Jose for sorting out my problems with such kindness and humour.