TUMBI HOTEL DUBAI THE PALM, TAPESTRY COLLECTION BY HILTON

Irene was very nice, excellent service

Clean, close to the beaches and old San Juan.

Good housekeeping and friendly and helpful staff.

Irene was the best. i honestly have never seen a hotel room cleaner especially after how we left it. so thanks to her!

Last minute booking that turned out fabulous! Excellent location near beach, restaurants in the heart of Condado. We loved the beachy decor in the lobby and the rooms. Room was spacious and bathroom was modern. Great value for the quality of the hotel and the amenities - hot tub and beach chairs/umbrella were especially appreciated. Depending on which side you faced you can hear street noise at night but it was not an issue for us. Desk staff was very special - kind, helpful making restaurant recommendations, reminding us to wear sunscreen and returning my son’s bathing suit that accidentally went into the towel laundry.

We stayed at the Condado on a Thursday to Friday stay. Pros: the staff wereone of the best parts of our stay. Francisco (who helped us park, held our bags when we arrived early, and answered all our questions about where to eat) was so lovely and welcoming. Denise (waitress at the attached restaurant) was so welcoming and gave great recommendations for food and for places to see in the area (including local murals, markets, and other off the beaten path sites). During the evening, Antonio was a joy and was so helpful and professional. When we checked in that evening one of the two elevators for the blue tower was not working and it took over 10 minutes to get an elevator. We let Antonio know on our way out and he told us that the maintenance team was on it. We even let him know the elevator button light was out on the 10th floor and by the time we returned to the hotel (2 hours later) both were fixed and we never had to wait more than 30 seconds for the elevator for the rest of the stay. The maintenance team keep the hotel lobby area very clean. They were constantly moping the floor and cleaning, I never noticed and any beach sand or pool water on the floor. They did a fabulous job making it a great place to congregate and wait for taxis and whatnot. we appreciated the easy parking (in and out access) right behind the hotel and the relatively short walk to the beach. The beach chair and umbrella set up was wonderful. We were able to lounge on the beach even before we checked in (we arrived early). We loved dining at the restaurant attached to the restaurant. The canoes (canoas) were our favorite menu item and we saved leftovers in the hotel room fridge. We both had restful nights and found the beds quite comfortable. The breakfast was good. Gold members get a complimentary continental (pastries and dry food) but I opted to upgrade to the hot food buffet and it was worth it. Cons: We did the virtual checkin and were given 6-7 room options for queen rooms. We were disappointed that all the options were in the blue tower. Although blue tower is closer the beach and more likely to have beach views (we were hoping for one of the renovated rooms in the green tower) The elevator, hallway, and the room was a bit dated (both in decor and fixtures), however they were both clean and spacious. While the breakfast buffet was good, they only offered you the option to sit outside and it was hot and muggy (and birds often landed on the tables looking for food) so we much would have preferred the option to eat our food inside.

My husband and I stayed here to celebrate our anniversary as well as a friends wedding. The staff here are incredibly friendly and helpful (shoutout to Frances and Emmanuel!) anything we needed, they happily obliged. They staff here keep this place immacualayely clean. The rooms were a decent size for the two of us. Easy walk to Condado beach, restaurants, and 2 pharmacies. There is also a (small) pool and hot tub. They do offer a free continental breakfast at the restaurant that is attached to it, which is also very good. My only qualms were that the bed was a little hard, we had some difficulty with the dryer (although the staff quickly remidied), and the walls in the hallway are thin—so we heard people coming in late at night. Other than that, it was a lovely hotel and we would definitely come back!