TUI BLUE INSULA ALBA

Just arrived home from this fabulous hotel. From the second we arrived we were warmly greeted and given nice cold drinks. We were upgraded free to all inclusive. Our swim up room was spacious and clean. Maid came everyday and our free drinks fridge replenished with what we requested. The restaurant was immaculate with every food you could wish for. The staff were amazing due to having the most dedicated manager always there to greet you with a smile. I don’t think he has time off !! Zena a chef was the best. She knew I was vegetarian and always wanted to show me the food dishes of the day. They were simply delicious. Thank you Zena you made my restaurant experience the highlight of the evening. And yes I put on a few pounds 🤣 The beach was across the road. Not good . Large rocks and the sea is too rough to swim in. Pool area very beautiful, lots of fabulous beds. Why people put towels down I do not know as plenty to choose from. Great pool bar with cheeky friendly staff. Filled up my large bottle each day with ice for the onsite water station. Large supermarket selling all your usual souvenirs but didn’t like the way we were followed everywhere by staff . Felt very uncomfortable. This is one of the nicest hotels I’ve stayed in. Thank you to all staff you were simply the best.

Please ignore any bad reviews. We only go to 5 star adult only hotels. The food is great. The staff are amazing and we had a fantastic time. We had a swim up suite 1510 after reading the reviews and it was perfect ( apart from no drawers in the room ) I brought extra hangers so it was fine. The hotel will supply extra hangers if you need them but I wasn’t aware of this. The drinks are branded and the bar staff work so hard. In fact all the staff do. A lovely location perfect room and great food. Book it. You will not regret it ❤️

This was our first visit to Crete and definitely wont be out last, we had a fantastic stay at Insula Alba Hotel. The hotel is beautiful, spotlessly clean, and the atmosphere is so relaxing. The food, facilities, and location all made for a wonderful holiday. A special mention goes to Manos and his team at the pool bar, who were outstanding throughout our stay. They were always friendly, welcoming, and went above and beyond to make sure everyone had a great time. Their excellent service and positive attitude really made our holiday extra special. In fact, all of the staff at the hotel were amazing from start to finish. Everyone was professional, attentive, and genuinely cared about making our stay enjoyable. We felt well looked after from the moment we arrived until we left. We had a room with our own private pool, which was just fantastic. We wouldn’t hesitate to recommend Insula Alba Hotel, so much so that we have already booked for next year. Thank you to everyone for such a memorable holiday!

Location is perfect for exploring or strolling into Analipsis. We hired a car for 2 days and visited places at our leisure. The hotel is small and intimate. There was a hiccup with our booking but it was dealt with swiftly by the reception staff, who BTW were the greatest fun and so friendly, nothing was too much trouble. We were given a fantastic room in a great ground floor location over looking the pool. All the staff were really friendly, thoughtful and helpful. The pool bar area is fantastic fun with Manos at the helm entertaining in his own fashion. Always up for a laugh and banter. Great fun team. The restaurant served some great tasty dishes, everything was fresh and plentiful. Again all the dining staff were friendly and efficient. All in all I would recommend this hotel. I have mobility issues but they provide a buggy to pick you up from yr room if needed. We didnt use the piano bar till late on but again it was really lovely and fab staff. We also didnt make use of the a la carte or the wellness facilities. Maybe next time. Thank you for making us so welcome.

Firstly I would like to say a massive thank you to all the staff who worked very hard and truly made an effort to ensure you felt like a VIP. Our room maid Rhola was awesome and the staff in all the bars and restaurants were first class. We had a swim up pool in the main area as shown in the picture and this was excellent as we did not have to fight for a sunbed as per normal no body sticks to the rules. The food was not great for a so called 5 star which this is not. The deserts were outstanding but the overall dining experience was below 5 star standard. We were there 2 weeks and could only visit the x2 al a carte once each. So basically the same as someone who would come for a week or less. The entertainment was poor and confined to the main pool area/bar and if you could not get a seat you either left or get wet sitting on sunbeds that were wet from use in the day. The lobby area and the whole hotel was lacking in coffee making areas just to relax in. The snack restaurant food was terrible and with only 1 main restaurant it felt like a RAF airman's mess. There were some good points to this hotel, its very clean, the staff are just so friendly and respectful, its right on the front so good access to local amenities. Overall very disappointed with the holiday as it was not cheap and to add insult to injury you are hit with top rate tourist tax which has been renamed as environmental tax, so basically a tax of 15 euros per night which totalled £185 so thanks for that. Finally don't try and book a late room unless you want to spend another 140 euros for 6pm check out. Thank Insula Alba staff you rescued the holiday for us.

Mind blowing! It was very good.

This was our second visit to this hotel.It is very clen and the staff are very friendly.The barman in the piano bar was very good,also the staff at the pool bar were good.The room was very nice and clean with sea view.The pool bar was no good for sitting in only got in there once.The entertainment was really bad went out very night after dinner and then back to the piano bar.The food was not very good,breakfast is ok lunch was fine but dinner.I lived on salad and the puddings were good.We wont be coming back has there is not a lot around the seafront,went up side streets and found some good bars.

Excellent hotel food was great upgraded to all inclusive

We went with friends who have been twice before, before it was tui blue - I feel this has let down the hotel - it’s still classed as a 5 star but a 5 star it is not. We booked a duplex room, two girls sharing, the tiniest bedroom area upstairs and the most awkward stairs I have ever seen. Had to hold on and be very careful going up and down. I rang reception to explain we had requested two twin beds, to be told we could have separate linen but couldn’t have two beds ! So I asked for a single bed to be put downstairs …. They sorted it. The storage in the rooms is non existent. A wardrobe with 2 tiny drawers for two people and no dressing table, definitely designed by a man ! Very badly designed rooms, so much lost space where storage/dressing table could easily be accommodated. Full bathroom upstairs, toilet and sink downstairs. We were in block H (2219) the furthest room from anywhere with a terrible view. Derelict land full of weeds …. Not what we expected from a 5 star hotel. Food - breakfast was standard but again not 5 star, had to get own cups, tea/coffee/juices etc, expected more from a so called 5 star. Lunch was similar, except we were offered wine. First few days it was hard work to get refill but we got to know the staff (who are lovely) and it got better. Dinner, as other reviews have said wasn’t good - we ate 2 nights in the ‘canteen’ style restaurant so we went out the rest of the evenings. Except the a la carte which was lovely. The best part of the hotel is the bar by the pool, this is why I give 4 stars and not 3. Manos and his team during the day and Kostas and his team during the evening made this hotel. The theme nights were non existent. We made an effort for white night, shame the hotel didn’t. Pool area is lovely but unless you’re over 5 foot 8 inches you can’t touch the floor anywhere in the pool. Felt so sorry for the tui staff who were trying to get people in for aqua fit. So to summarise this is a nice hotel with fab bar staff who make so much effort to entertain but doesn’t warrant a 5 star status and the price tag it comes with