Theartemis Palace

Lovely stay excellent Staff!

An absolutely gorgeous hotel, with super friendly staff, pleasant atmosphere, good service and food.

We had a great stay and would happily recommend this hotel. The location is excellent, with the Old Town within walking distance, the beach less than five minutes away, and a large supermarket nearby. The hotel shop was also very convenient. The service was outstanding, and the staff kindly fulfilled my room request made in advance. The food was generally very good, and the all-inclusive package worked well. It would be nice if the buffet menu was available in advance. There were always enough sunbeds by the pool, and the poolside service was excellent. The main pool could be a bit crowded with children and inflatable toys, but this was only a minor issue. A big plus was showing the football matches at the hotel, and the evening entertainment was varied and enjoyable. Thank you for a wonderful holiday.

Very satisfied with our stay. Nice rooms, we were 5 people in our family and got 2 connecting rooms after we asked for that. Very polite staff. The breakfast has lots of fresh fruit, vegetables ++. Clean rooms and pool. Free large bathtowels for use when at the pool. Would recommend the hotel.

Beautiful hotel, friendly People, clean, tasty food, everything was amazing!

We spent 6 wonderful days at The Artemis Palace and were very pleased with our entire stay. The hotel is elegant, very clean, and has friendly staff who are attentive to guests’ needs. The rooms are comfortable, the food is varied and delicious, and the location is excellent—close to the beach and a pleasant walking distance from the old town center of Rethymno. We’d like to extend special thanks to Ms. Eleni Kouklinou, Guest Relations Manager, for her professionalism, kindness, and exceptional care for guests. She helped us arrange the transfer from the airport to the hotel, and our communication with her was impeccable even before our arrival. Her helpfulness and communication with her was impeccable even before our arrival. Her helpfulness and attention to detail contributed significantly to our pleasant experience. We warmly recommend this hotel to anyone looking for a relaxing and carefree vacation in Crete. We would definitely love to come back!😊

We came home from a lovely stay in Theartemis Palace. The staff was wonderful and very helpful, especially Leonidas ( the one with the famous ancestors!) . The food was very good, a nice variety! We booked all in, and it said in the brochure that local alcoholic drinks were included, not! We do like a Metaxa in the evening, a very Greek drink, but it was not included, so we had to pay extra. The hygiene was excellent in the common areas, in our room it depended on the cleaning lady. We are not the people who leave a mess in their room, we tidy up. The one lady was a real jewel and we tipped her every day. The other one just made the bed and emptied the bins and that was it. Overall it was lovely and we would recommend it to all travellers!

The location of the hotel was very good. The hotel was really close to everything. First, we got a room from the second floor, but we got to upgrade the room for free. (To the third floor, the room was a superior room and it was renovated.) The upgrade was given to us so we would get a more quiet room. The atmosphere was very welcoming. The breakfast buffet was fine, the churros were good. The room was cleaned every day (towels were changed, bed was made). The overall cleanliness was extremely great. The hotel’s service was good and the workers were nice and helpful. We highly recommend this hotel, it was worth the money!

Negative Conference attendees in the hotel have high priority as the pool was closed at 3pm in order to prepare gala dinner. No advance info about this. There was fire alarm on one day and no action or info from personnel. No information sign about last service in elevators. Internet connection was really awfull and slow. Positive Food was good and several choices especially fresh fruits and fish. Especially soups were very tasty. Rooms were nice and clean. Hotel is near to the beach, but no noisy traffic nearby.

From room 421, great view, soundless room and excellent cleaning services, friendly personal, good quality swimming pool. Ioanna helped with F1, Nancy helped with travel places and Frouless bar, and Costas the groom and Elpida are nice and kind.

The reception service was excellent throughout our visit – genuinely friendly, professional and exceptionally efficient. The hotel itself is elegant and well-maintained, with particularly impressive lobby areas. We stayed in a suite with a private pool, which was both beautiful and very spacious. The room featured a harmonious design, calming colours and thoughtful details such as excellent lighting. Some noise from the corridor and the street could occasionally be heard, but it was never a significant issue. The private pool was a very good size (approximately 4 x 2.5 metres and around 110 cm deep) and was ideal for our primary school-aged child. Upon arrival, we were also welcomed with some pleasant surprises and complimentary treats. The location is very convenient. The beach is right next to the hotel, while the Old Town can be reached with a pleasant 20–25 minute walk or a short taxi ride of just a few minutes (around €8). There are also several excellent restaurants nearby that are suitable for families, including Nostos. The pool areas are clean and very well maintained. The smaller pool area in the annex building was less crowded and offered a more relaxed atmosphere. The main pool, however, was often quite busy during our stay in mid-June. Music was played around the pools on several days and, at least for our family’s taste, the volume was fairly high. Guests looking for a particularly peaceful pool experience may wish to keep this in mind. On the other hand, the hotel’s evening entertainment added nicely to the holiday atmosphere. Breakfast offered a good basic selection. The juices tasted somewhat artificial, but otherwise the overall experience was positive. Special praise goes to the breakfast staff for their friendly and efficient service. Housekeeping was generally really good and the room remained clean throughout our stay. There was, however, some inconsistency in the service. Items such as coffee, milk, bottled water and other basic amenities were not always replenished in a predictable manner. The timing of housekeeping also varied more than expected. We were asked upon arrival when we would prefer the evening service to take place, but this preference was not always followed. Based on our experience, it is worth making active use of the “Do Not Disturb” function if you have a specific daily routine. These were relatively minor issues, however, and did not significantly affect what was otherwise an excellent stay. Overall, the hotel offers excellent value for money and is easy to recommend. We left with very warm memories of our week-long stay.

Exceptional stay! From the moment we arrived and throughout the stay we could see the hotel is very well kept and it was spotless in all areas, every member of staff we encountered wether that be cleaner, waitress, receptionist to concierge was friendly and super helpful, representing the hotel perfectly. We went all inclusive and the food and drink options were spot on, always plenty options for everyone and nothing was repetitive, anything that was extra to all inclusive we found to be reasonably priced for the quality of food or drink we were getting. The main pool was very clean, and had plenty of sunbeds so getting a bed was never an issue and a lovely place to spend your day. We celebrated a birthday during our stay and the staff sorted a birthday cake to the room on the day plus a gift as well which was a nice surprise from them, really appreciated. We stayed in a suite with a lovely sea view, very spacious. The room was perfect and the amenities/ room keeping was a great standard, our only recommendation from the full stay would be that a handheld hairdryer in the room would be better than the wall mounted one as it just was not strong enough, it does work but having our own would be better. Would be more than happy to visit again in future!

Theartemis Hotel is has a relaxed and friendly atmosphere with very attentive and helpful staff. We were lucky enough to be upgraded to a pool room which was amazing and made our stay even more special. The pool area is spacious with plenty of sun loungers and the Freddo cappuccino from the pool bar is really good. Overall the facilities, the cleanliness and hospitality were outstanding and we would definitely come here again. Thank you.