Slipping in standards but not in price
pirms 3 mēnešiThe standards of this hotel have definitely dropped since we last visited 2 years ago. Disappointed that we were put in exactly the same superior infinity pool room as two years ago. The attention to detail is no longer there, and it’s showing. Pretty dirty and grubby around the grounds, cabanas looking tatty and old, maid service not great (despite leaving cash tips for them throughout the stay), mouldy fruit baskets not removed, soap dispensers not filled. The staff are all genuinely nice and accommodating aside from the front desk (an air of arrogance)who wouldn’t even allow for an extra hour late check out despite being a Bonvoy rewards member and receiving this as standard everywhere else. Of course it goes without saying that the prices are significantly inflated to match the supposed 5 star quality. The best restaurant is still Onuki but 50% more expensive than Nobu plus you might be lucky enough to be surrounded by screaming children. The facilities are good and the water park remains one of the best, but god forbid you jump down into a pool to get in… We knew from our last visit that the restaurant wise you pay a ridiculous amount for average food, way better off eating out at some superb local restaurants. Sadly this will be our last visit here. It’s gotten to big & crowded and based on the construction going on this isn’t going to improve anytime soon. Also breakfast has become something of a zoo given the amount of people trying to filter through and definitely not the best standard of breakfast for a 5* establishment.