The Tower Plaza, Hotel Dubai

The first experience that was very memorable when staying at this hotel was the excellent service, all the staff were very welcoming, friendly, warm, and polite. It all started at the time of check-in, the service was fast and the staff were humble, one of the receptionist staff that really impressed me was PRAATI, she was very kind, humble, informative. She did her best to get a room that matched our request, she even upgraded our room and that was the moment when I felt I was in the right hotel and worth it. For the location of the hotel, in my opinion, it is very strategic which is the metro station directly opposite the hotel, many restaurants, pharmacies, and supermarkets around. For the hotel facilities, it is very complete starting from the spacious, clean and tidy rooms, quite complete amenities then breakfast with quite delicious food and drinks, maybe it can be more varied in the future. Then the gym with very complete equipment and of course my favorite place is the swimming pool, very comfortable, cozy and beautiful view. For those of you who want to book this hotel, don't hesitate because in my opinion it is very worth it for the first experience of staying at this hotel.

I recently had the pleasure of staying at The Tower Plaza Hotel Dubai, and I can say that it was an exceptional experience from start to finish. The hotel's prime location on Sheikh Zayed Road makes it incredibly convenient, with easy access to major attractions, shopping destinations, and the Metro. The rooms were spacious, elegant, and impeccably maintained, offering both comfort and stunning views of the Dubai skyline. What made my stay particularly memorable was the outstanding level of service provided by the hotel staff. I would like to extend a special thank you to Mr. Riyaz, whose professionalism, dedication, and genuine hospitality made a significant difference to my experience. Mr. Riyaz consistently went above and beyond to ensure that every aspect of my stay was comfortable and enjoyable. His warm attitude, attention to detail, and willingness to assist at all times truly exemplify exceptional customer service. The exceptional service and welcoming atmosphere made my stay truly memorable, and I sincerely appreciate the efforts of the entire team. I highly recommend The Tower Plaza Hotel Dubai to anyone visiting the city, whether for business or leisure. I look forward to returning in the future and experiencing their outstanding hospitality once again.

Excellent service & behavior from the reception.Preeti attended our booking,she was highly hospitable.

I would like to share my experience regarding the valet parking service at the Tower Plaza Hotel in Dubai. On April 28 I handed over my vehicle to the valet parking service at around 8:00 PM and collected it at approximately 1:00 AM. Due to the late hour, I unfortunately did not inspect the vehicle immediately. When I arrived home, I discovered that my front bumper had been seriously damaged. My vehicle, a Jetour T2 purchased only two months earlier, was practically brand new. The valet had clearly driven into a wall, causing significant damage to the bumper. The impact was substantial enough that it would have been impossible not to hear or notice it. What is most shocking is not the accident itself, as mistakes can happen, but the fact that nobody informed me about the incident. The vehicle was returned to me as if nothing had happened. I only discovered the damage after arriving home. The following day, I returned to the hotel. I was able to see that the wall involved in the collision was still visibly damaged. I also took photographs showing the dust and impact marks on the vehicle. Given the extent of the damage, it is obvious that this incident could not have gone unnoticed. I was particularly surprised when one of the employees asked me, “Are you sure this happened here?” Frankly, when a customer takes the time to come back in person, presents the damage, and the wall involved is still visibly damaged, such a question is difficult to understand. What disappoints me most is the complete lack of professionalism and transparency in the way this incident has been handled. I genuinely feel that there was an attempt to minimize or even conceal what happened instead of taking responsibility immediately. No apology was offered on the day of the incident. In fact, it took nearly two weeks and another visit from me before I finally received an apology, and only after I pointed out that nobody had apologized up to that point. Today is June 5, more than a month after the incident, and the matter is still unresolved. I am still waiting for a final solution. I am extremely disappointed by this experience. The accident itself is one thing, but the lack of honesty, communication, responsiveness, and consideration toward the customer is another. It is the handling of this situation, rather than the accident alone, that has led me to leave this very negative review. . To be continued.