THE ROYAL SENSES RESORT, CURIO COLLECTION BY HILTON

Great hotel Friendly and professional staff , kudos to Marinos and Katherina for amazing experience and treatment , team A Myself and the family enjoyed any moment

From the moment we arrived at Royal Senses Resort in Crete, we received an incredibly warm welcome. Instead of waiting at the reception desk, we were invited to relax in comfortable sofas while enjoying delicious cookies and a refreshing welcome drink. We were also delighted to hear that we had been upgraded to a different room. When we arrived at our accommodation, we were amazed to discover that we had been upgraded to a stunning villa. It featured a spacious living room, dining area, a private terrace with a swimming pool, sun loungers, and an outdoor dining table. The villa also had two bathrooms, and upstairs there was a beautiful bedroom with an exceptionally comfortable bed, a walk-in dressing room, and a private terrace. The restaurant exceeded all our expectations. The food was refined, beautifully prepared, and absolutely delicious. Every evening there was a wonderful selection of appetizers and an extensive variety of dishes to choose from. The waiters were attentive and gave us excellent wine recommendations that perfectly complemented our meals. Breakfast was equally impressive, offering a wide and delicious selection of fresh products. We were able to enjoy every meal outdoors, and each evening we were treated to a breathtaking sunset. What truly made our stay unforgettable was the outstanding hospitality of the entire team. Every member of staff was exceptionally friendly, attentive, and always willing to help. Royal Senses Resort is a wonderful place to unwind and enjoy luxury in a beautiful setting. We highly recommend it and would love to return.

Because Curio is a soft franchise, brand standards can be inconsistent, and this property is a textbook example of that. Our stay was a mix of fantastic frontline service and food, contrasted heavily by noticeable cleanliness issues and management who don't care. The Highs: - The Food & Frontline Staff: The food was mostly excellent, and the coffee was super tasty. Special shoutouts to Eleni (who makes world-class omelettes), Marinos, and Alexandra. We also have to mention Maria at the cocktail station. She was so amazing with our child that he actually almost cried on her day off because he missed her so much. - The Water Park: Genuinely great and a huge hit with our family. - Kids Club Facilities: Very well-equipped, and the kids' lunch option is a fantastic logistical perk for parents. The Missed Opportunities: - Pool & Beach Cleanliness: Trash remained on the hotel beach for days without being cleared. Glasses and garbage were left on sunbeds for hours or even overnight, ultimately blowing into the sea and the pool (which also had a foam spill on one occasion). We specifically asked pool staff to clear the trash from loungers, but no immediate action was taken. We actually stopped ordering poolside food and cocktails because sitting next to dirty ashtrays and half-empty glasses was unappetizing. The hotel likely lost more in F&B revenue from us than it would cost to implement a consistent daily cleaning routine. - Room Maintenance & A/C: We noticed bugs in our room and tracked them directly to the A/C vents, which did not appear to have been cleaned in a long time. My wife suffers from allergies and had a stuffy nose our entire stay until the last two days when we kept the A/C turned off, and her symptoms disappeared. - Kids Club Staff: While the facility is great, the staff felt very disengaged and unenthusiastic. They did not seem particularly friendlyor welcoming toward the children, which was disappointing. - Half-Board Policy: If you are a half-board guest and choose to eat à la carte, the hotel offers only a 15% discount. Given the premium paid for half-board, this felt quite insulting. At a bare minimum, the cost of the missed buffet dinner should be applied as a room credit toward the à la carte meal. - Management Response: We reported these cleanliness and maintenance problems to the guest relations manager mid-stay, hoping for a resolution. Unfortunately, nothing really changed for the remainder of our trip.

We had an amazing stay with our family of 5 (two 5 year old twin boys + a three month old baby). The hotel was immaculately clean, very well staffed and everyone seemed so happy to be there. It felt so luxurious, we’ve spent the last 4 years visiting the Curio Collection hotel in Rhodes (Lindian Village) but wanted something new. It was fabulous. Despite it being family oriented it was very peaceful and well catered for both couples, friends and families. A huge shout out to Athenis, who every day at breakfast made our stay so special. She was genuinely so happy to see us every morning.

I recently stayed at the Royal Senses Resort & Spa Crete, part of Hilton, and I can honestly say it was an exceptional experience from start to finish. From the moment you arrive, the service is extraordinary. We were welcomed with drinks and cookies while waiting to check in, which immediately set the tone for the stay. The staff throughout the resort are attentive, friendly, and genuinely care about making your experience memorable. The property itself is stunning. The infinity pool is huge and beautifully designed, but what truly stands out are the views. The sunsets over the sea are absolutely breathtaking and worth the trip on their own. The rooms are spacious, comfortable, and well-appointed. The food was also outstanding. I ate at three different restaurants on the property, and every meal was excellent. I travel a lot and stay in many hotels around the world, and I can honestly say I have never eaten such consistently delicious food at a Hilton property. The beach is nice, although not the highlight of the resort. The hotel offers a small shuttle that takes guests there in just a few minutes, and once you figure out the system, it works very well. There are also several beautiful beaches nearby if you’re looking to explore the area. Overall, this was one of the best hotel experiences I’ve had. I would return without hesitation and highly recommend it to anyone visiting Crete.

My wife and I had a great week at the Royal Senses. Lovely room with balcony and views over the sea. All the staff were very friendly and helpful. The 2 outdoor pools are long and fairly narrow but never crowded when we were there. The children’s pool is at one end so not on top of adults at the sides or other end. There’s also an adults only pool near the spa although we never used it. The classes in the gym were excellent with a very knowledgeable instructor. I wish I’d gone to more. We were on B&B so went out to the nearby village several times as we had a hire car. However the evening buffet was good when we tried it. It’s about 30 minutes drive to Rethymno although we found the old town and harbour overly touristy. We didn’t do as many trip as we had planned as enjoyed the hotel and facilities too much.