THE RITZ CARLTON RAS AL KHAIMAH, AL HAMRA BEACH

“I chose The Ritz-Carlton to celebrate a very special occasion with my family, but unfortunately the experience did not meet the standards expected from such a prestigious brand. Despite informing the hotel that I was traveling with children, the room was not properly prepared. We found spider webs in the bathroom which seen that not clean for long time , mini bar was easy to reach for kids , no personal cleaning kits was available . The response from management was a generic apology and a discount offer for a future stay, without addressing the specific concerns raised. I have attached photos so other travelers can judge the situation for themselves.”

I have visited luxury properties across the world, and the Ritz Carlton brand has always stood for something I hold in genuine regard: a culture of hospitality, warmth, and unwavering respect for every guest. That is what made this experience so difficult to process. During a recent visit to the Ritz Carlton Ras Al Khaimah, Al Hamra Beach, a member of the pool team physically handled and relocated my personal belongings without asking me. This happened three times. On each occasion, I clearly stated that I did not wish to be moved. My objections were not acknowledged. The reason given was that another guest had reserved the sunbed. That guest was not a hotel resident but an outside day visitor. When I raised this, a manager confirmed to me that the property operates on a first come, first served basis and that no sunbed reservation system exists. The pool team’s actions directly contradicted the property’s own policy. What I experienced was not a misunderstanding. My belongings were moved, repeatedly, without my consent, despite my clear and repeated objections. No guest, at any property, should have their personal belongings handled without permission. At a five-star luxury resort, this falls so far below the expected standard that I find it genuinely hard to reconcile with the brand values the Ritz Carlton is known for globally. I am a resident of Ras Al Khaimah. I wanted to love this property. I still believe it is capable of the standard it represents. But what happened on this visit was a failure of basic guest dignity, and I feel it is important that others know, and that the property has the opportunity to reflect on it.

We had an exceptional stay at The Ritz-Carlton Al Hamra Beach. The private villas were beautifully designed, offering comfort, privacy, and stunning beach views. The staff went above and beyond to make us feel welcome, providing warm and attentive service throughout our stay. The peaceful atmosphere, pristine beach, and excellent dining made for a truly relaxing and memorable experience. Every detail reflected luxury and care. We would highly recommend this resort to anyone looking for a tranquil beachfront getaway and look forward to returning in the future.

I had an amazing stay the resort is a beautifull,peacefull,and perfectly maintaind.the staff were exceptionally friendly,professional,and always ready to help.the villas are luxurious,comfortable,and offer stunning views.the food was excellent,and the overall experince exceeded my expections.i highly recommend this resort to anyone looking for relaxing and memorable.i look forward to visting agian...

A stay that I did not want to end! Our stay was perfect… from the moment we stepped out of the car and were greeted by friendly valet, to the very end when we reluctantly had to leave. The epitome of luxury! It was a seamless check-in, followed by a short (very exciting for the children) ride in the golf buggy to our room. Trees lined the pathway as we walked to our private villa, with the view of the sea straight ahead. Waiting for us in our room was a small feast! The children were thrilled to have marshmallows and strawberries to dip into melted chocolate, and then the adults were enthused by the chocolates, welcome drinks and cheese platter! Our room was beautiful! Floor to ceiling windows throughout, leading out to our own private area which included a bath, a private pool and a seating area. As you walked further down the pathway, there were sunbeds in a Cabana type structure, amongst trees and other greenery. The perfect haven! Lying here listening to the waves and reading my book was an absolute dream! The children loved taking their buckets to collect shells, and the lifeguard at the beach was great! He brought over some “special shells” that he knew would be a hit with the children, and gave them some more bags to collect even more shells. The lady at kids club was warm and welcoming, and the children instantly took a shining to her. She made friendship bracelets, applied face paint, sang, and made lots of arts and crafts with them. In the evening, we had dinner on the beach. It was January, so the weather was a little cold. But there was a warm and welcoming fire to keep us cosy. With the fire burning and the water glistening in the moonlight, a calm serenity took hold. The setting was nothing short of perfect. We ordered the seafood platter which was rich in flavour, with the lobster being the best we have tasted! As we were eating dinner, it struck me… all those blinds need to go down before we get the children to bed! However, fear not… when we arrived back at the room, the turn-down service had already taken care of this. Slippers by the bed, dates on the bedside table, low level lighting… a perfect end to the most perfect day! I was then able to sit outside with the cheese platter and my kindle and fully embrace this moment of luxury. In the morning, we had breakfast included. Seeing that it was an alacarte menu brightened my morning. I ordered avocado on toast and added some hallumi, mushrooms and hash browns. It really was absolutely fantastic food quality. I then enjoyed a biscoff lotus croissant complemented by my coffee. Sadly, we only stayed the one night so I could not partake in the mimosa breakfasts which were calling my name. Next time, I will be sure to book two nights instead! We had the most amazing staycation and I hope to go back again in the near future to relive this experience