The Mirage Resort & Spa

5 stars for bar staff and Medi the luggage guy. Arrived got shown to our room/ shed. Nowhere to hang clothes and no draws and no privacy. Got put in a suite 😂😂 much better but Leaking aircon in the lounge area and bedroom. Water was coming out like a tap we reported it every day even the maid reported it we give up in the end and left a quilt on the floor to mop it up. No WiFi so no tv. Room was out of the way very private but always damp. No phone but 2 in the room don’t work. Beach very scruffy rubbish just left. All this wouldn’t put me off coming back because the weather was fabulous the Tunisian people are fabulous. The entertainment team are amazing and the staff go above and beyond to make sure you have a fabulous time that’s why I have a 3 star. The dining room is badly run food is dreadful its total bedlum . Manager shouting at staff totally unprofessional The beach bar is a lovely alternative to the dinning room. Peaceful with excellent staff. Having said all that pools are amazing had a great time in them. Hotel was clean and tidy. This must of been top notch in the 80s. Would definitely go back but not to this hotel. What’s that saying buy @hite buy twice. Manager was out of his depth thank god for a friendly receptionist who knew exactly what she was doing. EasyJet rep nowhere to be seen.

As with other reviews easyJet do need to adjust their star rating this hotel is 100% not a 5 star hotel as in appearance, however I would say that with some attention it could be. We have just got back from a weeks holiday we stayed in a bungalow and it was large and clean but once again little things the curtains didn’t pull open, the bathroom door didn’t shut , the fridge was warm and the TV just didn’t work. But it was kept very clean and it was so quiet so sleep was amazing. The pools were kept so clean but no where near enough beds or umbrellas if you weren’t up by 7am forget it. The beach was the best place to be always a sunbed and umbrella available. And the breeze was very welcome. Unfortunately even though it was advertised there was only one place to eat in the evening and although they did two sittings most customers always went to the 2nd sitting and the place could not cope at all. This needs to be reviewed for sure. Food was generally good but it was so the same as everyday which got so boring. We were there when the World Cup was on and the hotel certainly catered for this . The one huge bonus point at this hotel is the staff, from the reception, to pool guy, to cleaner, to bar man, to garden maintenance they were all so friendly always with a smile yes a small tip goes a very long way but when you find out how much they get paid a small tip is not a problem. All in all we had a relaxing pleasant holiday do ignore the bad reviews and enjoy.

Very amazing spa experience! Amazing staff and very nice and relaxing spa day. Clean, and friendly staff that help with everything. Spa with jacuzzi, sauna, massage and great skin facials!

I arrived at this hotel with fairly high expectations based on the way it is marketed, and I have to admit my first impressions were not great. However, over the course of my stay, the friendliness of the staff and the overall atmosphere changed my opinion, and I left having genuinely enjoyed my holiday. Check-in was the weakest part of the experience. Arriving during the main check-in period, there was only one receptionist on duty, making the process slower than expected. Once checked in, very little information was provided about the layout of the resort, and I felt the hotel would benefit greatly from a simple map to illustrate the main areas. I stayed in one of the bungalows, which was spacious and comfortable, but it was beginning to show its age. The 5-star rating the hotel received was definitely granted many years ago and I fear that if it was rated today, there'd be one or two knocked off. The décor was dated, there were a few maintenance issues, and it didn't quite live up to the 5-star standard advertised. The perfect example was a mirror with grey parcel tape stuck round the edge of it to give it an appearance of having a border, or the significant limescale build up around the shower taps which was occasionally sharp. That said, housekeeping were excellent throughout my stay, always ensuring I had fresh towels and plenty of bottled water, which was invaluable in the 35°C heat. The grounds themselves are well maintained, with attractive gardens and a pleasant atmosphere. The buffet restaurant could become quite hectic, particularly at lunchtime, with tables positioned very close together and queues around the food stations. Dinner was generally a much more relaxed experience, and there was usually enough variety that I found something I enjoyed. While some dishes weren't labelled in English every evening, the quality of the food was consistently good. The biggest asset of this hotel is undoubtedly its staff. Every member of the team I encountered was friendly, welcoming and eager to help. A special mention must go to Sassi in the restaurant, who went out of his way every evening to find me a table, remember my drink order and make me feel genuinely welcome. Service like his makes a real difference and deserves recognition. The entertainment team also exceeded my expectations. The children's entertainment was energetic and engaging, while the evening entertainment for adults was varied, well organised and encouraged plenty of audience participation. It created a really enjoyable atmosphere each night. Overall, I don't believe this hotel quite reaches the 5-star standard that it advertises, particularly in terms of the accommodation and some aspects of organisation. However, the outstanding staff, enjoyable entertainment, pleasant grounds and welcoming atmosphere did do some work to compensate for the many shortcomings. I arrived feeling slightly disappointed, but I left having had a genuinely enjoyable holiday. I'm not sure I'd return based on the price of the hotel and how it is marketed as a 5-star resort. And I'd say that anyone who put more than a slight weight onto the fact it being a 5-star resort, consider staying somewhere else.

Mirage was not as nice as portrayed. The resort needs serious renovations. Rooms and the resort grounds need a lot of work . Housekeeping was mediocre at best , always forgetting fresh towels. I had to request an iron at the reception at least 3 times even then the brought me a faulty iron. The food was nothing special although the staff were very friendly. There was a Gym as advertised but I actually had to go and ask reception to open it open so I could use it . The actual resort was extremely poorly lit at night and to be honest I did not feel safe walking around there at night. Suffice to say I will not be going back to Tunisia again.

After many stays in iberostar diar El andalous, and few times in Kantaoui bay and kuriat palace, I came this year to the Mirage and it was a great surprise, great People at the reception, clean well equiped rooms, you feel the luxury and the comfort, big and vast green space, you feel relaxed, three big swimming pools clean and never crowded, the food has a great taste with many choices for all taste, animation team try their Best but still not an iberostar entertainment team. Theonly bad experience was with the night shift waiter called "hemmedi", i asked him for a drink and the answer was " i can't i am looking for a table for other clients" and he brought the table and then brought drinks for them and kept walking arround serving only few tables and kept serving the same People ignoring all others. Finally i love the hotel and it Will be a great iberostar selection, only some staff staff should be aware of the company they are presenting.

Amazing hotel with lucious garden and scenary around the resort. Lovely walk down to the beach. We had a mix of hotel rooms and a villa and they were all clean and comfortable. Do not believe the negative reviews. We also had a amazing time at the new spa. We were offered a tour of the spa and had the best massages here and facials. Special thanks for the Staff at the spa! Mariam the lovely lady at receiption was so kind and the amazing therapists Sara and Maram were the best massage therapists! Overall a refreshing break for a couple of days!

The new spa mariam and staff excellent Good service clean place

As soon as we arrived Chandria could see I was going to struggle walking to a beach bungalow due to arthritis and Adul upgraded us to a stunning 2 bedroom 2 bathroom suite with a living area above reception close to pools & restaurant. The food was lovely Sassi looked after us all week ensuring I had Coke Zero which being type 1 diabetic I was very grateful. On our first day we met Soko the hilarious super star from the entertainment team followed by meeting the perfect gentleman lovely Amir, then Djess who kept my daughter (16) safe playing water polo (he lives to dance & you can tell), Chris, Djo & Hana also lovely and always smiling and very talented. Meidi & Hajri (Habibi 😆) were also brilliant bar waiters who work incredibly hard as do all of the staff. The hotel is spotless & the grounds are beautifully maintained. All staff waiters,bar staff,cleaners and gardeners all work incredibly hard & always with a smile. My only regret for the holiday was that we didn’t book for longer than a week as it was like a little bit of paradise. Well done everyone & hope to see you all next year as I don’t want to go anywhere else. I thoroughly recommend this hotel it was a wonderful week.

It’s a massive resort, you should invest in Golf Carts to transport luggage and guests to their rooms on arrival. No phones work in the rooms which is unacceptable. The beach is a no go area as water is full of garbage. ( not the hotels fault) but Pool Area has loungers and umbrella’s broken, you need much more shade for the pool area. Find a feeding area for the cats, I dislike cats in and around my legs when I’m eating at the restaurant. Food was plenty and good. Entertainment was good.

Booked this holiday to celebrate our wedding anniversary and we loved our time here. First time away without our now grown up children so just the two of us.. Great food! Excellent beach area, lovely pool, staff that really try their best like the wonderful Mourad on reception who took personal responsibility for sorting out any problems we had and made sure we were comfortable. Four stars because at the time of writing they were planning a major refurbishment programme which means that a really good holiday resort is due to become even better. Respect to the hard working entertainment team who really gave it their all - shout out to Vicky, Skye, Victor, Nino and Dadou plus the waiters who looked out for us, welcomed us personally to their section and had our drinks orders waiting for us before we sat down. Hats off to Sassi in the main restaurant and Schlinger and Annan in the Tunisian restaurant. Don’t forget to book the latter on arrival. Whether you have come for pool or beach side Rest and Relaxation like my wife did or Rest and Relaxation plus gym and activities like me they have you covered. Lastly the icing on the cake was a Hamam Bath, full body massage and facial. You don’t want to miss this. Aladdin the guy on site selling the spa treatment was pleasantly persuasive and we absolutely loved the experience. Respect to Hanan the lady in the spa who did a phenomenal job. She really looked after us like we were family. Top tip for your holiday - don’t sweat the small stuff and if something isn’t right or you want something speak nicely to Mourad at reception to help you sort it. He is hard working, committed and dedicated. Enjoy your holiday.

The location was grand it had everything you needed! This hotel is amazing it’s massive! From the minute we got there we had the same server for breakfast, lunch and dinner. His name was Sassi he was the loveliest person ever! He was ever so attentive and extremely helpful! Such an asset to the hotel big applause to him! Our room was just okay, it did what it was meant to do. However our lights just didn’t work in the slightest, I texted the guest relations 2 times and went to reception it worked when maintenance came out to fix but the next day back to not working very weird. Our sink kept leaking aswell giving a funny smell. The restaurant didn’t have many signs on the food of what it was you were eating which wasn’t good for myself being a fussy eater. I have to say for the size of this hotel and the amazing pool and lovely staff that really did make our trip it was an amazing time.

This hotel is not a 5* at best 3 . We booked for a 6 day break , looking at the photos and thinking it should be really good . The reality being very different We paid for pool view, we didn’t get it. . The hotel is in the middle of nowhere , the reception will always book you a cab at a price example £43 for a 20min journey . No snacks or ice cream served on the hotel grounds during the day . The rooms are tired and in need of an upgrade, the beach is dirty and be prepared to be hassled by locals trying to sell to you very difficult to get rid of without them being aggressive WiFi practically non excitant . The area outside the hotel is awful and we did travel out . We cut our trip short and came home two days early . An expensive mistake

We have just returned from this hotel, having had a weeks stay. We were booked in the bungalows with the private pool. The room was the 'connecting' room that stands alone but can be linked to a larger suite next door. We saw the suite through the window and it looked lovely. Our negatives: Our room was ok. It was fairly modern but a bit tired. Not enough shelving in the cupboards- only 1 in each, all the cupboards doors creaked really loud and no extractor fan in the bathroom so it gets soaking and you have to leave the window wide open, which then attracts mosquitos. There was a broken mirror above the bed that had been removed, looking back at the pictures on the easyjet site of the exact room, the mirror is broken on that too so it's clearly not been fixed in a while. Lots of ants but to be expected. We had to ask for more pillows as only one each. The private pool was beautiful but lots of odd steps but you couldn't see them as they were camouflaged in the water so bashed my toes a few times and dangerously slippery getting in vía steps. There was glass on the floor on the path next to the bungalows for the entire week and not cleared up. The beach was ok. The hotels bit of sand was fine but next to it and as you walk along the beach it was filthy. So much rubbish I was really surprised- not just empty bottles and food but clothes, bags, dumped furniture and the sea was dirty - lots of rubbish floating. It really ruined it. Our positives: Aside from these bits, the staff were really friendly, food was lovely with a good variety and freshly cooked, BBQs every day. We didn't really want to do the entertainment but there was a lot put on for people - discos etc. The bungalows with the private pool were right at the back of the complex so although we could hear the disco, it wasn't loud enough to prevent us from sleeping. The bed was, by far, the most comfortable bed I've ever slept in at a hotel. The grounds were lovely, with beautiful flowers, trees and plants. Overview: It would benefit from a bit of touching up in areas - a bit of spray on doors to stop creaking, some cosmetic touch ups for cracks or replacement of damaged or missing items like mirrors etc. If they want to keep tourists coming, the beach needs to be clean but this seems to be a wider issue and not down to the hotel. It would need all neighbouring hotels and the town/city/government to step in. There was nothing in the room to tell us about the hotel or what's in the local area. We were using Google but it was all negative so we didn't feel safe going out but maybe something from the hotel about what's around, how to get there, etc would be helpful. The bungalows with private pool were the most expensive rooms but great value. It would be a nice extra touch for those rooms to have soft drinks in the fridge, or a few cans, just as a luxury. Towels, we had to put a deposit down of 300 dnr per towel. We had to change money up to get the deposit then change it at the airport as hotel dont change it back and then we lost money to change back. This felt a bit naughty. In a 5* hotel when you have the highest rate room, I think towels should be free and without deposits being left. Top tip: If you value sleep, dont get a room above reception or the restaurant. The music is so loud and if it's not the music, the birds in the morning/early evening are deafening. Overall, it was a pleasant stay. I dont think 5* but could be. We would come back. It's great value for money, lovely food, friendly staff and beach has a lovely view (looking straight out)

Overall a great and pleasant stay Goods: Clean Spacious English speaking Good housekeeping Good size rooms and bathrooms Supply of hot water in showers and sinks Kettle in room Tv in working order and YouTube available Balcony with great views Lush weather Beach on site is such a bonus 3 pools. Shallow/babies/ adults Good supply of drinks Tasty food at restaurant and well prepared Friendly staff Quiet and peaceful at nights Comfy beds Good flow of ac Good music and pool activities Spa is good Excursions booking available indoor Bads: Check in took aggggesssss- regardless of arriving early or after check in times the rooms were only prepared once arrival is confirmed which isn’t ideal in the scorching heat and long travels Mosquitoes (not alot but mainly at nights) A serving lady staff handed me a sandwich n told me to ‘alle alle’ with a tone - rudely telling me to ‘go’ when I was simply waiting without fuss The pool activity were always in the main pool which made it inconvenient for swimmers when theres an entire big shallow pool available for it Non working fridge, was repeatedly told its working but clearly not, as water went warm and food went off in it Restaurant isn’t as big as most places and for such a big resort