THE GRANDEUR HOTEL 5 *

I have been staying at this hotel for the past week, and while the property itself is good, one employee completely ruined what had otherwise been a pleasant stay. Last Saturday, I was told there would be a live music performance. I genuinely enjoy live music more than DJs, but due to business commitments, I reached the hotel late. After a quick shower and dinner, I came to the restaurant around 11:35 PM just to relax and enjoy the music for a few minutes. One of the waiters wearing a pink shirt was friendly, and I even told him that I wished someone had informed me there was live music that evening because I would have planned my schedule differently. However, at around 11:44 PM, another waiter approached me and asked whether I was going to order anything immediately. When I replied that I had just finished dinner and wasn’t planning to order anything else, he told me that I would have to leave. He even suggested I order “just tea or water” because there were cameras watching. I explained that I was a hotel guest, had already had my dinner, and simply wanted to sit and enjoy the live performance for a few minutes. There was no understanding, no hospitality, and no attempt to make a paying guest feel welcome. Instead, I was made to feel as though I was being asked to leave simply because I wasn’t placing another order. The disappointing part is that this was completely inconsistent with the rest of my stay. The reception team, especially the two ladies and the African gentleman, have been exceptionally courteous and welcoming throughout my stay. The other two waiters in pink shirts were also friendly and even told me they would let me know whenever there was another live music performance. Unfortunately, it only takes one employee with the wrong attitude to undo all the good work of the rest of the team. The management should review the CCTV footage between 11:44 PM and 11:46 PM in the restaurant. It clearly reflects how a hotel guest was treated. This is not the level of hospitality one expects from a hotel. Staff either need proper customer service training or should not be placed in guest-facing roles. One unpleasant interaction turned what could have been a memorable evening into a disappointing experience. That is why I’m giving this hotel 1 star.

Amazing specially Nileema service is amazing thank you so much guys

It was wonderful staying at Grandeur with my Mother. All the staff here are very welcoming and helpful. We enjoyed our 2weeks stay here. Rooms are extremely clean. The housekeeping staff is excellent. Special thanks to the Reception staff Mr. Hani Thabit for his warm welcome and guidance throughout our stay. He is very polite, respectful and professional at his work. Starting from the bell boy to the housekeeping all were very good. Restaurant food was delicious, but the assistant staffs should help serve guests better, repeated reminders needed. Reception and housekeeping is 10/10. Vikram and Rangswamy were good at their work. Very Professional handling done by all of them. Other plus points are, there is a Prayer room separate for both ladies and gents. Also outside Masjid is very close with just 2min walk. Would recommend anyone who wants to spend time with relatives and friends, to visit Sky Dubai in specific. Hotel room rates and entire service is bit high, as it is part of IHG . So if anyone is looking for budget friendly hotel, then kindly look for other nearby options. Thankyou one and all!!

Everything was very good, loved the butter chicken and Prinson’s service was great:). It’s probably the best Indian food I had in Al Barsha