Tahiti Playa

I paid for the most expensive room with a full sea view. I paid in advance. When I arrived they put us at the back of the building with no view and when I spoke to front desk about it they said “sorry, the hotel is full and we can’t give you a sea view.” Not even a partial refund. So corrupt and dishonest.

We had a wonderful stay overall and would definitely return. The hotel is beautiful, very clean, and offers excellent facilities. The location is fantastic – just a short walk from the beach, with plenty of shops, restaurants, and even a train station nearby, making it very convenient to explore the area. The breakfast was excellent, with a wide variety of fresh and delicious food every morning. We also found the reception staff to be friendly, welcoming, and helpful throughout our stay. However, there were two disappointing experiences that left a bitter taste. First, despite placing the “Do Not Disturb” sign on our door for three consecutive days, housekeeping still entered our room. I also informed the reception that we did not wish to be disturbed, yet this request was ignored. Privacy is very important, and I believe this should be respected. The second incident was even more upsetting. While I was eating in the restaurant, one staff member suddenly grabbed my plate out of my hands before I had even finished. When I pointed out that I was still eating, she put it back down abruptly, spoke to me in an irritated tone, and displayed a completely inappropriate attitude. I had done nothing to provoke this—I hadn’t even looked at or spoken to her beforehand. I work in hospitality myself, so I truly understand how demanding and stressful this industry can be. I know there are good days and difficult days, and I understand the pressure staff are under. I also deal with challenging customers from time to time. However, I would never take my frustration out on an innocent guest. I only react when someone is disrespectful or abusive towards me or my team. For this reason, I found this interaction particularly disappointing. That said, these experiences did not overshadow the peaceful and relaxing holiday we had. It was exactly the kind of quiet getaway we were looking for. A special mention also goes to the beds—they are enormous (essentially two double beds together) and incredibly comfortable. We slept exceptionally well every night. Thank you for an otherwise lovely stay. We will certainly be back.

Got totally scammed out of 2.000 euros. We had a booking of 3.000 euros, but upgraded through the hotel to a additionel 2.000 euros bringing it to a total of 5.000 euros. We got a feeling that it was not worth it before we arrived, and later found out that the pictures on the website were very misleading. So we paid a 30% deposit in advance. And upon arrival we asked to see our room before paying the 70%. The answer was no. Then asked if we could sleep one night and then pay the 70% the next day, again no. We must pay the rest amount to 100%, but should talk to the reservation depatment the next day, change our booking and get the rest refunded. So we paid, big mistake! The next day the reservation department said, sorry no refunds! And we could not change anything because the hotel was full!. But we were part of a 7 family group, and another family went 1 hour later to reception and upgraded to a suite, no problem! So the hotel was not full. We had the most expensive booking of the 7 families and the worst room. A terrace that was tiny with a huge aircondition unit so it was basicly useless, view into a bunch of trees. For 5.000 euros, our most expensive and at the same time worst holiday yet. We complained at reception and to management, and were offered 4 hours on a 25 euro sunbed free of cost.... Other things were that i work remote. Have done for many years through VPN, not a problem in the last 30 hotels i have visited. But here i got kicked of the internet as soon as i activated myn VPN. I wrote the hotel, the answer i got was, the internet worked fine. All requests to get them to adjust there settings were ignored, not even a reply. Forceing me to sit several hours a day to work in a restaurant across the street, while my family was by the pool. Apparently a restaurant has more advanced internet then this hotel. The staff and management don´t care at all about the guests. There i nothing that is better at this hotel then at any other spanish hotel, so just save yourself alot of trouble and just go somewhere else!

This hotels location is beautiful but that's about it. Beach front. Rooms are OK, but cleaning is hit & miss, many days, the bathroom & floors are left uncleaned with just towels being left & beds just made Balconies are not cleaned ashtrays are not emptied, This leads to dirty balconies as the wind blows the ash around even from other rooms. Corridors are very dusty & messy. The glass areas are not cleaned. Reception staff nice, manager is brilliant at fixing problems.l, She is an asset to this hotel but needs to get on top of the cleaniness of rooms & communal areas. Breakfast is chaotic, Queues are ridiculous. Food is not refilled quickly enough coffee machines not all working, leading to more queues, food cold or lukewarm. Pastries are nice but need more selection, again not refilled quickly enough. glad we didn't book any other meals as lunch & dinner queues are crazy long. Could do with a good restaurant offering paying customers an alternative to going out to eat. The facilities are just not big enough for the amount of people here. The pool is lovely & there's plenty of sunbeds. English is in the minority here but staff speak English fine which is great as we English are lazy when it comes to language. Pool toilets need cleaning more often as they are very dirty due to frequent use. Pool bar efficient & prices not too bad. All lifts in good working order when we were here although one went out of action but was repaired really quickly. Entertainment is inside at the moment usual spanish offerings. Not great but something to watch need more going on a bit earlier & more during the day to stop people going out & spending their money elsewhere, there are plenty of shops & restaurants around but many fast food, chips with everything. We have found prices are higher here than in other resorts for both food & drinks. Tvs in lounge only show promotion for the hotel, so no sport shown . Tunnel to reach hotel, due to train track ,no coaches can stop outside but not too far to walk. Taxis are fine. This area is mainly French, Dutch & spainish holiday makers so the food offered in surrounding restaurants refect that. I think its 4* rating is too high but location on the beachfront is lovely. Wouldn't return but that's because of the resort as well as the hotel. Just not enough going on for us to return & prices too high.

Room very nice cleaned everyday, pool and bar lovely. The restaurant was very poor long queue for entry. And a free for all to get food. Time you que and get back to table food cold.other than this ok ok.