T HOTEL PREMIUM SUITES

Our stay at T-Hotel Premium Suites was entirely ruined by operational chaos, broken promises, and unacceptable intimidation from the hotel management. Upon arrival, we were informed that the hotel was overbooked and we were forced to relocate to a sister property, the Filion Hotel. After a stressful negotiation regarding room downgrades, the reception desk explicitly agreed that we could stay in a villa, detached from the main facilities, for the full week to avoid further disruption. However, later that evening when we politely asked to discuss alternative room options, a male staff member became extremely volatile. He directed us out onto a balcony and aggressively berated us for five minutes, shouting bizarre accusations that we were "Anti-Greek" and "Anti-democratic" simply for wanting to clarify our booking. This unprovoked anger left us feeling incredibly uncomfortable and unsafe using the hotel's common areas for the rest of our stay. By Monday, the hotel broke our agreement. Management demanded we leave the villa, completely disregarding the fact that members of our family manage chronic health conditions that are heavily aggravated by stress. While we were out, we received WhatsApp messages threatening that staff would enter and pack our things if we were not back within 30 minutes. We returned to find two housekeepers already inside the villa without our permission, moving our suitcases and handling our personal clothing. To make matters worse, the head of housekeeping explicitly threatened us, claiming the police had been called to forcefully evict us. Deeply intimidated, we felt we had no choice but to pack under duress and move to a second villa located much further away. This second move completely stripped away our all-inclusive experience; because of the remote distance, I was forced to drive a hire car to the main site for every single meal. We later discovered several other families facing identical overbooking issues and reception hostility during that exact same week. Token gestures like waiving the tourist tax do not excuse entering a guest's room without permission, handling private belongings, or subjecting paying guests to verbal abuse. Avoid this hotel group if you value your privacy, safety, and peace of mind.

First of all, this is a good hotel. It is small, which means a lesser choice of food at meal times, but the 4 of us never struggled and there were some picky eaters! The staff are amazing. So hard working but always pleasant. We had a swim up room, but the main pool, although small, always had spare loungers. Of the 17 rooms, 8 are swim ups so most people in those rooms use their pool, so plenty room for everyone. One thing to consider is the location. It's in the hills above the village, so don't book a coach transfer. The coach can't get up the narrow road, so we were dropped 1km from the hotel and had to walk up to it with our cases. Far better to book a private transfer minivan or hire a car. The walk down to Bali village and back is pleasant and you are best using the shops down there as the shop at the sister hotel further up the hill is more expensive and almost as far a walk anyway. All in all, very much recommend this hotel.

We had a wonderful time at this hotel. The rooms were beautiful, modern, and very clean. The housekeeping staff did an excellent job and kept everything well maintained. Each room was equipped with air conditioning, which made our visit even more comfortable. The food was also delicious, with a good variety of options available every day. One of the highlights was the staff. Everyone was welcoming, friendly, and helpful. A special mention goes to Nicos, who was exceptionally kind and attentive throughout our stay. He was always approachable and easy to talk to, and he consistently went out of his way to help whenever needed. His positive attitude and excellent service made us feel very welcome and truly enhanced our overall experience. The hotel had a pleasant atmosphere, good facilities, and a high standard of service. Overall, we had a great experience and would definitely recommend this hotel to others. Kind regards Amanda Pecsét

One of the best stays we’ve had in Greece. T Hotel Premium Suites is one of those rare places where everything just feels easy and right from the very beginning — beautiful surroundings, peaceful atmosphere, amazing views, and very comfortable suites. What really makes this place special is the people. A huge thank you to manager Stelios and Nikos for their incredible hospitality throughout our stay. Stelios in particular went above and beyond in so many small but meaningful ways, and even made my birthday feel really special, which I will always remember. You can really feel that they care about their guests and take pride in what they do. It made such a difference to our whole experience. We originally came for a short stay, but ended up extending three times because we genuinely didn’t want to leave. It turned into one of those places you quickly feel at home in and start planning to come back to before you’ve even left. Warm regards, Yana and family 🙂

Had a great holiday Stelios the manager was a absolute legend nothing was too much trouble for him , read on some reviews staff rude but I never encountered any rude staff , it is a good 10minute walk to the beach but there is a shuttle bus from the sister hotel the fillion that can pick you up & you can get it in the village to bring you back up . If you want a relaxing holiday I would highly recommend this hotel.

In my life I have stayed in some of the best hotels in the world (Ritz in Paris/Imperial Palace in Annecy France/Ritz in London.etc,etc)And I have always said it’s about the team that manage the hotel. Your hotel team are exceptional and your Manger is exemplary and makes the experience in the top 5 places I have stayed in the last 40 years. Have no doubt myself and my family will be back again,the service and friendliness are out of this World. Don’t think about booking just do it. Best Regards, Capt Mark Quincey (Retired)