Sural Garden Hotel

Don't believe what you see in the pictures. The rooms are extremely out dated, we have broken furniture and doors. The bathrooms are disgusting, we had a broken great in the shower!. Marks on the walls in the bathroom and in the sink, poo stains in the toilet. The shower was leaking into the bathroom, and when asked to come and resolve the problem they literally mopped the floor and left the mop. We actually moved from one room to another because it smell of sewage coming out of the bathroom which they trying to disguise with an disgusting smelling air freshener. After speaking to the guest services and reporting the problems. They did nothing. We asked if they would be speaking to The rep at love holiday to change their photographs that they show online as they're all false. I will say that the food was pretty good and the entertainment was okay-ish the staff were all very polite and friendly. The beach was a nice atmosphere, although the beach chairs and the canopies were again very outdated. You think of all the money they make off of people they would update their hotel. Overall I would not come back to this hotel unless they drastically updated the rooms. I'm pretty sure the pictures were taken back in the '90s when this hotel first opened.

Booked late after a another booked holiday was cancelled. As it is 3 star and quite inexpensive I was not expecting too much, but I was pleasantly surprised. My room was in good condition, the bed was comfortable, but I would prefer more standard top cover. There was a fridge, and it was stocked with water as required Adequate waedrobe and drawer space. Bathroom had walk in shower, toiletries and hair drier. There was a TV, which never worked, apparently the hotel did not have a provider, however that was not a problem, I don't watch TV on holiday. Balcony was triangular, with just two small wooden chairs and no table. Food was generally good, adequate choice at dinner, hot food at breakfast could be better, not much choice, but plenty of pastries etc. You can serve yourself beer, soft drinks and wine at dinner, the white wine I definitely enjoyed, but waiters will bring it if you ask. Lunch is at the beach restaurant, with a good variety, suited me as I went to the beach every day, except when it rained, and on those days it was in the main restaurant. It is a five to ten minute walk to the beach, so if you prefer to stay at the pool, you have to leave and walk to the beach for lunch, so not ideal for everyone, especially any with mobilty issues. The beach is good, soft sand, plenty of sunbeds and sunshades., there is a water spots centre, not operated by the hotel, but very convenient. While I was there it was not yet operating, the season had not started. Hight time entertainment was reasonable considering the hotel was not busy, live music 3 times a week and music or karaoke on other nights. I was the only British guest. most others were German, but there was a good friendly atmosphere. The animation team of Sam, John and Mino were friendly and tried to keep everyone entertained. Bar manager Osman also got involved with the guests, and made sure everone was looked after. Cocktails were well made, unlike in some other hotels I have stayed in. There are two pools, the main one not very large, a smaller one with two slides, and a kids pool. Ice cream was available here from 3-5 pm, and cakes from 1-5pm. A downside to the hotel is that to reach the main entrance you have to climb about 15 steps. When I arrived quite late I had to carry my luggage up, there is no ramp, so not suitable for those with mobility isuues, or for families with very young children if using a push chair. On the whole I thoroughly enjoyed my holiday, the hotel is deserving of a higher rating than 3 stars