Sunrise Tucana Resort - Grand Select

Everything is perfect, whether it be the kindness of the staff, the quality of the facilities (room, pool, restaurants, bars...), the excellent food, and the ideal seaside location.

Great experience! The resort is beautiful, the food was top. The pool was very cold and we missed a small snack or a pastry or fruit between 5:00 PM and 7:00 PM, just a little bite after swimming. Breakfast was also ready too early. Late breakfast was not there the first day, only when we went to complain did they open until 11 o'clock. I will certainly recommend, but hopefully you will take my feedback seriously. But the general impression was great!

The Sunrise Tucana Resort was the best hotel in Egypt so far. It is a smaller, manageable resort and built in a beautiful style. We received an upgrade to a suite, which was very spacious, well-equipped, clean, and in a quiet location. There were several bottles of water in the room daily, and the minibar was also free of charge. The resort is designed more for adults who prefer peace and quiet. There were only a few children, and the entertainment was subtle. Those who need more hustle and bustle can use the neighboring hotel. I found the a la carte concept great, so you can eat in a relaxed manner without crowding at the buffet. I can especially recommend the Yades and the Gaia restaurant here. The two restaurants I used at the neighboring hotel did not quite convince me. I found the Bedouin evening with the local dishes to be great. It is a shame that there are no Egyptian dishes on the menu in the restaurants, except at breakfast. I have a small suggestion regarding breakfast. Since pancakes and waffles are also served, I would like them to be freshly prepared and served hot. I am happy to wait a few minutes for that. Unfortunately, these were always lukewarm to cold, as were some other dishes. There is still some room for improvement here. A changing lunch menu on the beach would also be nice, as it gets a bit monotonous over time. The cocktails were very delicious, not as watery and sweet as I usually know them from Egypt. Last but not least, I would like to emphasize the great staff. Regardless of whether at the reception or in the restaurants, everyone was always friendly and accommodating. The guys from the Yades restaurant in particular are doing a great job, always warm, eager to help, always with a smile on their faces, and always up for a little fun. Keep it up, you are great! My conclusion: I can recommend the Sunrise Tucana without reservation and will definitely come back.

I Will start off by saying this hotel was a please to stay at and can’t wait to be HOME. First time in Egypt and won’t be my last. We arrived very late, check in was smooth and straight to our rooms. Nice upgrade to a swim up room and posh club as we had originally booked to stay in the sister hotel which isn’t yet built. The downside of check-in in late we weren’t really told what to expect, just shown the room and off you go. Where as if you arrive in the day is you don’t get told where everything is, what your room entails and the privileges you get with the Posh Club. If you do get upgraded at the hotel you will NOT get the Complimentary transfer from and to the Airport, VIP welcoming with Sparkling Wine by Butler & Club Manager upon arrival. There is apparently is access to the Posh Club lounge, I have no idea where this was….. Royal breakfast, no idea what this was… The Room Room was a decent size, mini bar restocked every day and cleaned every day by the hard-working staff and the Swim up room and clean. I will say the bed was a little hard for me but that’s just me. We had a butler, AN ACTUAL BUTLER. Wow this blew me away, initially we had Ahmed then changed to Yousef, now Yousef is the calmest of men I’ve ever encountered. Absolutely lovely man, always at the end of a call and helped with every question I had, helped with reservations with restaurants and room service. This man needs to be more recognised and I do hope this gets back to him and pass on our greatest of wishes. I hope he is still here when I come back maybe next year or the year after. I can’t speak for the non-posh club rooms; the laundry serve was 5* left the laundry by 9am and was back around 5pm Pools The swim up room was fantastic although I spent most of my day by the posh club pool. We always got a bet or pagoda here, we could never get a bed at the main pool as people put their towels down to reserve the bed, The staff at the posh club pool were amazing, these boys made my stay one of the best, Mando, Ade, Samer to name a couple. I was actually so sad leaving as these boys made my stay all the more magical. Always knew what we wanted, in and tonic and a glass of wine 😊 But there seemed to be a lot more happening at this pool entertainment wise in the day, so if you have young children the main pool is the place to be. Food and drink The soft drinks were okay, asked for diet or sugar free at the bars (other than coke) but there were none available as my husband is diabetic, but the mini bar had diet coke. The fresh coffee and juices at breakfast were great. Breakfast in the main restaurant was lovely, wasn’t sure what to expect with a la carte breakfast but you can help yourself to continental, croissant, fruit yoghurt’s, meat etc and you order your eggs sausages and bacon etc off the menu. Yades lovely food, The Italian also lovely The food in general though was fantastic the tastes and variety were amazing. Especially the Bedouin night we really enjoyed the authentic performance by the Bedouin band. The food at the Bedouin night was fantastic. I loved every minute of this night. Food changes daily so you wont the same option the next day. Entertainment The entertainment isn’t great. Some of the singers were good, others were not – the band with the singer and the saxophone thought this was awful. Over all entertainment wasn’t very great, hit and miss. But the staff on the animation team were lovely and are trying the best they can, there was no entertainment at the Posh club area. There were a couple of times we went up to the rooftop for a “party” at Yades , Joe and Seb had us dancing and the Brazilian dancers were great too. The cleanliness of the hotel is mind blowing, there is someone always working, the Gardens are beautiful and best well-kept gardens I have ever seen on a holiday they are immaculate. I would stay away from the sister hotels pharmacy, they ripped me off, lesson learned, also the shops near reception, I was suckered into the shop and fought hard to get away, my polite no thanks turned into half an hour of my time, If you need to change money the downside is the ATM’s are by these shops. Towels - you get a card to trade for a towel, lovely quality towels too Overall, if you are considering booking this hotel, do it it’s a lovely hotel, amazing staff and I can’t wait to come back. One of the best hotels I have been to and I have travelled most continents.

Beautiful hotel, the food is amazing and staff is amazing. Big shout out to Joo made us feel very welcome and we will come back! 5**

We recently stayed at Sunrise Tucana in building 18 and were blown away by the property’s beauty. The hotel’s boho-chic design and attention to detail are truly stunning. Our room was gorgeous, and we must give a special mention to our housekeeper, who was the best staff member in the hotel; he kept our room spotless and his towel art was amazing. The service and dining were highlights. The reception team was professional and welcoming—they even provided a room upgrade. In the restaurant, we were taken care of by the wonderful Zenat, and the lady baking fresh Arabic bread was lovely. The food was consistently fantastic, especially the Italian à la carte; the steak and truffle gnocchi were world-class. Drinks were great, especially the fresh juices and coffee, though the beer could have been colder. However, the entertainment and music quality were a major disappointment. While the Bedouin night was fantastic and we really enjoyed the authentic performance by the Bedouin band, the rest of the evening entertainment was a disaster. The singers at the Rooftop Bar sounded amateurish, like people just starting to learn how to sing, and their performances were honestly painful to listen to. It felt as if random people were pulled off the street, given instruments and a microphone, and told to perform. Even the promised DJ sessions were lifeless. It is baffling that such a high-end resort settles for such poor-quality performances, and frankly, I would have much preferred to listen to the Bedouin band all day and night rather than those singers. Additionally, the animation team needs better training. While some staff were great, others showed a clear preference for guests of a specific nationality, which felt unprofessional and exclusionary. Overall, we would return for the stunning infrastructure and incredible food, but the quality of the evening entertainment and the inconsistency in service standards are significant issues that hold this otherwise brilliant resort back. We truly hope management addresses this, as the current entertainment is well below the standard expected of such a beautiful hotel.

Great hotel with a lovely atmosphere, friendly staff, and delicious food. The entertainment team was amazing and made our stay even more enjoyable. Highly recommended!

It’s not a new hotel (reviews are misleading). We stayed on the same complex 16 years ago. They took a part of the Royal Makadi (rooms), built a new reception and a few restaurants and gave it a new name. The new parts are lovely, nicely designed and look great (very boutique). Rooms are small and poorly renovated. It should’ve been converted to adults only hotel!!! There are no facilities for kids and people still bring them in! We thought you’d need to be mad to come here with kids, and the hotel was full of them. The pool was full of screaming kids. The beach was full of kids and the corals are 80% dead. It was great years ago, but the climate change has contributed to the change! It was very noisy! Loud music everywhere, staring in the morning and finishing at 10pm. There was no escape, as you could hear it in the room or on beach at night. We came back exhausted! The entertainment was very poor (saying that, my husband liked the stretching in the mornings). The food was great, although we’re vegetarian and we were served beef once. I love that everything was served of the menu!!! It wasn’t repetitive and there was always something to choose from (although lost in translation happened every single day). There was no food waste, as you can see in other places! The Beduin Night was amazing! Food was authentic, nicely presented and the entertainment was great! It’s definitely a highlight of this place! Please remember to take an apple and banana for Casanova, the camel 🐪 The Posh Club is a joke! You pay additional 250 dollars a day and you can access a restricted area (pool, day restaurant and bar). It divides the hotel into two parts, so be aware of this when you check reviews. When we were there there was only one couple in the pool (where the other pool was overcrowded). The brochure says there are 3 swimming pools, which is incorrect, as one of the belongs to the Posh Club! The staff were amazing! In short, the hotel needs to be changed to Adults only, and the Posh Club needs to removed. The entertainment needs to be upgraded, so guest can relax.

A 5 star hotel - made 4 star by the entertainment team. We’ve had just over a week at the Sunrise Tucana and the hotel is beautiful. It’s very modern, the rooms are lovely, everywhere is clean and very well looked after. This is our first time at an all inclusive resort where there is no buffet, all meals are Al a Carte, but we were pleasantly surprised and didn’t have a bad meal. Yades was the best spot for lunch and it’s a beautiful setting for evening meals too. The staff at the hotel are top class, they cannot do enough for you and work so hard to make sure you have what you need. We found the only thing to let the hotel and our stay down was the “animation team”. One of the males, who conveniently was the only one to never wear a name badge, was a real annoyance. When clearly trying to relax by the pool, he will repeatedly nag you, sit on your sun bed, read your phone, with some guests we saw him splash them with water whilst sleeping, pick up their drinks etc. He is pushy, arrogant and we dreaded his presence every time he was near. Whilst we understand their job is to encourage guests to join in with activities, he should read the room and know when to leave people alone.

Beautiful hotel, friendly staff, clean rooms, good food and great entertainment. Everything was well organized, and we felt very comfortable throughout our stay. Highly recommended!

We had an amazing holiday at this hotel. Everything exceeded our expectations – from the cleanliness and comfort of the rooms to the excellent food and service. The atmosphere was warm and welcoming, making us feel at home from the first day. The entertainment team did a fantastic job and always created a fun. Thank you to the entire hotel team for a wonderful experience.

Good hotel with amazing entertainment team

The hotel itself is a small, modern, boutique-style property with a quirky and stylish atmosphere, perfect for that aesthetic influencer vibe. Cleanliness throughout the resort/resort grounds was excellent, and the rooms were well designed with a nice layout, attractive interiors, and good bathroom facilities/amenities. The pool and beach areas were also well maintained, with high-quality towels, loungers, and bean bags provided that added to the overall comfort. Staff around the pool, beach, and beach restaurant were particularly friendly, attentive, and welcoming however, there were a few occasions during our stay where hostility towards female guests was noticeable (unrelated to the staff mentioned above) which at times created an uncomfortable and unpleasant atmosphere to be in/around. As a whole, as beautiful as the resort was, there were several aspects of the experience that all fell below expectations, particularly given the price paid: 1. The Tucana app was not user-friendly and made restaurant bookings/accessing menu’s unnecessarily complicated and frustrating. 2. Communication surrounding entertainment was often inconsistent, with certain events being advertised both verbally and in writing differing from what was actually delivered. This ultimately resulted in us missing the majority of the fire-breathing show, as we had been advised it would take place on the hotel rooftop, where a quiz event was held instead, while the actual performance was taking place on the beach at the neighbouring sister hotel. 3. The food quality was fairly average overall, with orders often arriving incorrectly, or sometimes not at all. The menus became repetitive, particularly at breakfast where the same options were served daily with no further variation. Food presentation also did not always match descriptions, with additional ingredients such as nuts appearing without being listed and so a significant concern, and something to consider for those travelling with allergies. 4. There are no gym or wellness facilities on site, meaning guests must walk over a 2km round journey to use the facilities at the sister hotel proving highly impractical and a large inconvenience. Other drawbacks, along with several smaller practical details that felt overlooked and would benefit from improvement, included: 1. There is little-no signage. More signage around the resort would be helpful, particularly information regarding the jellyfish on the beach, as well as printed restaurant/bar menus outside venues for guests who are unable to access them easily through the app and for those who prefer to visualise in person instead of via a phone. 2. The all-inclusive wristband attachments were poorly designed and quite sharp, resulting in cuts to both skin and clothing and so had to be removed almost immediately upon arrival. 3. The majority of the promotional images/content/media posted online predominantly feature the ‘Posh Club’ and suite areas, which require a significant hefty additional upgrade fee to be able to access and enjoy. 4. At check-out, we were informed by reception staff that two private rooms would be available for us to use for showering prior to our evening transfer, and were advised to return approximately 1–2 hours beforehand to gain access. However, upon arriving within the stated timeframe, we were told that there were three groups already waiting ahead of us, with an estimated 40-minute wait per group. When you have a flight to catch and have spent the entire day in the heat, this was far from an ideal situation to be faced with. As a result, we were left with no option but to shower and get ready using the very open pool facilities, which lacked privacy and grew an audience making for a very disappointing and poor end to the holiday. Granted, since posting my review, the hotel have reached out and acknowledged their accountability for the experience we had which I respect and appreciate however, while the hotel has it’s strong points in terms of it’s design, cleanliness and photogenicness, the overall experience did not justify the premium price tag with the negatives outweighing the positives and ourselves as a result, unfortunately most likely deciding against returning to this specific resort in the future.