Sunrise Complex

🛏 Room Experience The first room we received (room #107) was dark, stuffy, located on the ground floor, and had a strong smell of mold. We were moved without issue, but the new room had other problems. First, the room was infested with ants. Later, the kids discovered black mold on the bathroom wall. One child’s bed and mattress were dirty, and the other one had dirty bedding. The beds didn’t have mattress protectors, and the sheets kept slipping, so we ended up sleeping directly on bare mattresses used by many guests before us. We were moved again to a different room, which met our requirements — no mold or dirty beds. Wi-Fi didn’t work in the rooms — only on the balcony or by the pool. When I asked about it at the front desk, the receptionist just smiled and said, “Yes, I know. That’s why I’m using a cable.” Btw. there was only one power outlet in the entire room to charge all our devices. 🧹 Room Cleaning and Custodial Staff On the first morning, while I was sitting outside and my kids were still sleeping at 8:30 a.m., the cleaning lady unlocked the door to our room three times, trying to clean while they were still in bed. After that, I made my own "Do Not Disturb" sign in Bulgarian and hung it on the door ONLY when we were inside the room — but no one ever came again to clean. Our room wasn’t cleaned the entire week — even though we weren’t there at all for the last three days. We ran out of toilet paper at one point, and the trash began to smell. On the last day of our stay, I went to the front desk to ask for toilet paper and a broom, and I ran into the manager. She immediately sent someone to clean the whole room. On the way back to the room, I saw one of the cleaning ladies standing outside the building holding my homemade "Do Not Disturb" sign — which she had taken from our room. WTF? On the back of that paper were our travel plans and personal information. She stole it from our room! I bumped into her and asked what she was holding. Instead of answering, she started running away. I ended up grabbing the paper out of her hands and taking it back. The attitude of the custodial staff was unpleasant. They never greeted us — not a single “hello” or smile. It felt like they were holding a grudge and deliberately chose not to clean our room, leaving us in dirt all week. They even tried to mislead the manager by taking my homemade “Do Not Disturb” sign, even though it hadn’t been on the door for four days while we weren’t even in the hotel. 🏊 Pool Old, cracked, and dirty. My kids refused to swim there. See attached pictures. 🍽 Food & Dining The food was basic. The dining area lacked napkins, salt shakers, and pepper shakers. There were only a few, so people had to pass them from table to table. The chairs were old and falling apart. Sparrows flew freely around the tables and picked food from plates the moment someone stood up to get a saltshaker or napkins. Another problem was smoking. Everyone smoked — even in the dining area, right around children. For the last days, we decided to cut our losses and move to a different hotel — just to end the trip in a more peaceful setting. We returned to Sunrise only to eat, since the meals were already paid for. 🌿 Hotel Grounds The only real positive was the greenery — the trees and bushes were nice, but even they looked neglected. The hotel grounds had lots of stairs, cracked pavement, and steep walkways. 🏖 Beach Nice and sandy. The beaches near Sveti Vlas were nicer and quieter. We never paid for sunbeds since we always came either very early or very late, but the cost is usually 30 BGN for two sunbeds and an umbrella. One of the managers truly tried to help and make us feel better, but there’s only so much one person can do — when you put lipstick on a pig, it’s still a pig. We won’t be coming back to this hotel — rude staff, dirty rooms, outdated conditions. We do not recommend it.

This is a good value for the money I paid. If you don’t expect luxury and just want to spend few days with a pool and rest this is a good choice. The food is average, however it’s a big plus that they have fresh salads and vegetable every day, so you can choose health options. At the cocktail bar the barman Daniel is very kind and served us very fast. The cocktails are typical Bulgarian, very sweet and full of syrups. The beer is light. The room was clean and they changed the towels every day if you leave them on the ground. The pool was also clean. The only negative is the quality of the coffee (I think this is a low quality Nescafé ) and the lack of mugs at the restaurant area. You have to drink your coffee from a plastic cup every morning. They serve everything in a plastic cup, which is not sustainable anyway. But I enjoyed staying here for 5 days and I would return :)

The worst hotel what I have seen! Everything was dirty. The room was very small for family. The furniture was broken, toilet was broken all stay and FOOD was very disgasting. Only lady from HSK was very kind.

It has nothing to do with the photos and I wouldn’t recommend anyone to go in this “hotel” . Rooms were dirty and disgusting, bedsheets and towels were dirty and walls cracked. The hotel manager was really rude and dismissive after we told her our concerns. Also the food was very bad and the utensils were dirty🤮

Hotel has nice pictures of food on their website but during 11 days, the served food never looked like in the pictures. I wrote complaint to the management and they did not accept it. I pointed out broken deck chairs, mold in the bathroom, dirty kid swimming pool, uneven broken pavement surrounding the pool, water under the sink we had every day in the bathroom (probably toilet or shower was leaking), missing handle on the door from the inner side of the restaurant lady toilet, dirty cutlery, etc. and they replied that "they are surprised to read something from unhappy guest". They did not appologize at all. They even slandered and stopped to greet. The boss of the cleaning mates talked to taxi drivers just before they drived us to the airport and so the taxi drivers did not talk to us. The music played very loudly all day so nap after lunch was impossible. . There was lack of glasses during breakfast, lunch and also dinner so most of the drinks were served in plastic cups. Nonalcoholic drinks were just sweet sirups plus low quality juices. When the personnel broke plates or glasses while cleaning the tables (happened almost every day), they did not clean it, the shards were not cleaned for couple of hours even the restaurant is just next to the swimming-pool. l do not recommend this hotel to go with kids.