Sunrise All Suite Resort

Sunrise All Suites was the worst hotel experience we have ever had. During one week, the hotel completely ruined our holiday. We faced terrible food, poor cleanliness, unsafe furniture, arrogant reception staff, and an administration that showed no real interest in solving problems. Our first negative impression came from reception. It seemed that guests who gave money to the staff could receive their wristbands earlier and get a room faster. Other guests were treated coldly and arrogantly. When I asked to speak to the general manager, the reception staff simply refused to call her. The biggest problem was the food. I had stomach pain for three days. Although we had booked an all-inclusive stay, we ended up buying food from a small shop nearby because we were afraid to eat in the main restaurant. Other guests were also complaining. The food was repetitive, the choice was very limited, and the quality was extremely poor. Portions were also restricted. Guests rushed to take food because they knew there might be nothing left later. I waited ten minutes for pancakes for myself and my friend, but the cook gave me only four small pancakes and told me that this was enough. It was humiliating. Mussels were also limited to one small plate per person, and the rules seemed to change from day to day. One evening there was almost nothing edible. We went back three times for pizza, hoping the next batch would be better, but all three batches were completely burnt and black like coal. I will attach photos. When we asked to speak to someone responsible, we were told that nobody would come and nothing would be done. Later, in the lobby bar, a chair collapsed under my friend. She fell on her back and broke a nail. Instead of apologising, the hotel later claimed that she supposedly knew the chair was broken and sat on it anyway. In other words, they blamed the injured guest for unsafe furniture that had been left in a public area. I have never experienced such an absurd reaction. The only professional and genuinely kind person was Stan, the manager of the à la carte restaurant. He listened to us and immediately tried to help. When our pregnant sister was left hungry after dinner, he offered to prepare a pizza for her. We are very grateful to him. The à la carte restaurant was the only place where we found decent food and respectful service. The room was also in very poor condition. The administration kept saying that they had “upgraded” us to a two-room apartment, although there were only two of us and we did not need the extra room. Meanwhile, there were large cobwebs and spiders on the ceiling, the room had clearly not been properly cleaned for a long time, and moss was growing on the balcony. We also expected one complimentary visit to the à la carte restaurant during a stay of six nights and seven days, but the hotel only offers it for seven nights and eight days. After all our complaints, the administration offered us a visit as “compensation”, but only if we signed a document confirming that we had no further claims regarding the chair incident, the food, and the other problems. We refused. This did not feel like an apology; it felt like an attempt to avoid responsibility and silence us. Even simple requests became a problem. At breakfast, we asked for sparkling water and were told to drink juice because only juice was available in the morning. The feeling of dirt and neglect followed us in the room, around the hotel grounds, and near the beach. The worst part was not only the food, dirt, and unsafe furniture, but the attitude of the administration. Every complaint was met with refusal, blame, or arrogance. Nobody wanted to investigate, apologise, or help. We paid for comfort, food, and safety, but received stomach pain, burnt food, restricted portions, spiders, moss on the balcony, a collapsing chair, and accusations from management. The only positive part of our stay was Stan. He deserves recognition for his professionalism and kindness. We will never return to Sunrise All Suites and cannot recommend it to anyone. In our opinion, the hotel’s hygiene, food quality, furniture safety, and treatment of guests should be inspected by the relevant authorities.

The staff at the resort are really nice. There are lots of organized activities fun to take part in. Bilel is a nice guy very entertaining.

Staying at this hotel has left the most pleasant impressions! Everything was at a high level: clean and cozy rooms, delicious and varied food, friendly and helpful staff who were always ready to help. The territory is well maintained, the atmosphere is calm and comfortable. Thanks to the whole team for their hospitality and caring for the guests. We will be happy to return here again and will definitely recommend this hotel to our friends and family!Special thanks to the guys in the Lobby bar, Max and Furkan!

Sunrise Hotel in Obzor, Bulgaria, exceeded all our expectations with its spacious rooms, beautiful green territory, and massive clean pools. The beach is just a short walk away, making it a perfect spot for a relaxing vacation. However, the absolute highlight of our stay was the fantastic Lobby Bar, which became the heart of our evenings. We highly recommend this hotel and cannot wait to return for another wonderful holiday! Special respect and a huge shout-out to the amazing bartender, Furkan, who went above and beyond to make our stay unforgettable with his incredible cocktails and energy!

I had a wonderful experience at this hotel and I am very pleased with the services. The staff was always friendly and welcoming, which made my stay even more enjoyable. I would especially like to thank Ivan, the animator, for his energy and the way he connected with guests. He was genuine, entertaining, and truly helped make my holiday special.