SUMUS MONTEPLAYA & SPA

The location is great, as you can arrive by train or bus from Barcelona. I really appreciated the cleanliness, the peaceful atmosphere, and the amenities offered here. All the hotel areas were spotless and tidy. The food was varied and delicious. Yes, the hotel isn't cheap, but the price is fair; however, if you book in advance directly through the hotel's website, you can certainly get a good discount. Finally, I want to highlight the staff's attentiveness and their desire to ensure the best possible stay for every guest. When I checked out, I was given a gift from the hotel—a bag containing two bottles of water and two packs of gummy candies. It felt like my mom was sending me off on a journey. In the scorching heat, this was an incredibly useful gift!

The hotel is exceptionally clean and well maintained. Food is good and constantly replenished. Drinks are good. Wine is nice In the restaurant. The outlook of the hotel on one side is not so nice. We were over on the right hand side as you look at the hotel and this overlooks a pair of residential apartments with pool and tennis/basketball/football courts which get a bit loud. Small sea view. The service around the pool is not very good. I would say you don’t get a good deal if AI as you are lucky if you see a waiter twice in an hour. You can go to the bar but they send you back out when you order saying they will bring them out, this can take 15mins!

Great hotel located right in the heart of Malgrat and a short stroll into Santa Susanna. The hotel is immaculately clean including the communal areas and rooms. The breakfast was great with a superb selection. The staff are brilliant and friendly. We had a superior room overlooking the beach to the front which was nice. There are only a couple of small niggles to mention. The hotel overlooks the beach which was great but there is a road & railway line between the hotel and the beach. The trains are quiet and didn’t bother us however when you use the underpasses to get to the beach they stink of urine. That brings me to my next point. Upon arrival our first impression was oh no what have we done!! We arrived late and all the shop & restaurant fronts have metal shutters which are covered in graffiti. The area just looks run down, tired and in need of a good clean up. Please don’t let this put you off as it was a totally different vibe during the day and when everything was open it looked better. Santa Susanna is 10 minutes walk and a lot nicer and a bit classier. Overall though the hotel is great and an ideal base for exploring the Costa Brava which was beautiful especially Tossa de Mar.

Lovely hotel nice friendly staff very clean , we were bed and breakfast and the breakfast was ok plenty of cereals and hot food etc along with cakes and pastries,so something for the fussiest of eaters, it’s in a good location in the centre of everything, beach across the road but no umbrellas only shade was for disabled people and when it’s hot sometimes you need a bit of shade so my husband and I didn’t go beach which we normally would have done, however that’s not the hotels fault,the pool at the hotel was ok however it doesn’t get the sun all day long but you can go to the terrace where there are bean bags and deck chairs to sit on but be prepared to not be able to get to your feet if your older like me , also there are no toilets there so if you need. The loo you have to go all the way back to your room for that, cleaners were great and towels are changed daily if you want them changing also pool towels are great as you get your deposit back at the of your holiday when you take your towel back to reception, the other down side to the hotel is if you have an early pick up like we did you don’t get any breakfast on your departure as the restaurant doesn’t open until 8am you can order a pack up but that’s not ideal we have stayed in hotels before where they allow you to go for breakfast earlier as long as you tell them the day before your departure day, also I found the mattress to be uncomfortable as I woke with a dead leg most days , having said all of this don’t let it put you off going here as it is a nice guiet hotel.

I had a wonderful time at the Sumus Monteplaya. Clean rooms, decent entertainment in the evening. Food was nice, bar snacks were good. The thing that let's the hotel down is the nature of the all inclusive. 1. You wore wristbands but had to give your room number/card everytime anyway. I have a tanline for no reason on my wrist 2. Waiters weren't attentive enough and had to be told numerous times we wanted a drink. This got so frustrating that I had to complain to the hotel director about this. Things improved slightly but still waiting upto 15/20 mins for drinks sometimes. This feels like a tactic employed by the hotel to keep costs down, which is a shame. It isn't truly all inclusive if you can't have a drink when you want. If the hotel had a soft drinks dispenser and water available to grab out of a fridge then I'd happily give it 5 stars. As currently constructed I can't be handing out 5 stars.

Just returned from a weeks stay with my mum. Real gem of a hotel. Went on an all inclusive basis, and could not fault the drink or food quality. Our room was lovely and cleaned to a perfect standard. The staff were amazing. A special big shout out to Ariel in the restaurant who made us feel so special and really made our stay perfect! His customer service was exceptional! Thank you! And thank you to the lovely Ray, at the pool bar who kept our glasses full during the day. And not forgetting Alaina who welcomed us into the restaurant every night. There are plenty of bars, restaurants directly outside of the hotel. The beach is accessible via an underpass, but is easy to get to. The pool area is kept spotless. We could always find sunbeds and move them to locate the sun all day. Zen garden and sundown terrace are fab chill out areas. Evening entertainment was fab for a small hotel. A great hotel with fab staff. We would definitely return!

Here for 4 days and we had an excellent time. Could not fault anything and we shall be back. Thank you for a wonderful break! Highly recommend for a brief trip. We arrived at Girona at 09:30am. Booked transport via Shuttles Direct. Given the reviews, we chose a private taxi. Driver waiting on our arrival, and was very polite. Arrived at Sumus for 11am and shown to luggage storage area and changing room. Reception exceptionally friendly and shared WiFi with us. Went to explore Malgrat de mar - lovely town with lots to look around. We were half board to had a pizza at a local restaurant. That evening went for dinner at the hotel as we did half board. There was a special inclusive cheese and wine evening put on which was a lovely touch. At dinner, very nice food with wide selection, and reasonably priced drinks you pay for when leaving the restaurant. Breakfast very nice as well! Espresso and a cappuccino will fit in the cups if you need coffee a little stronger. Sitting in the outside area for food was lovely. Daytime we spent by the pool. Not heated but it is perfect once in and very refreshing. We enjoyed sitting upstairs around the pool area. Sunbeds at weekend were competitive to get as people do reserve then go to breakfast sadly. Also not many umbrellas and these are 100% needed! But did not ruin our stay at all - just wake up earlier and go to breakfast then find your space. Lovely local park a 25 minute walk away with views of Malgrat de Mar - lovely place to explore. So close to the beach too - the sand gets hot! BLT at lunch time was great value and very tasty. Lovely mocktails too. Honestly - all great! Strongly recommend booking with hotel directly - lots of little perks. We did separate flights, travel, hotel. Easy. Did not upgrade to superior room - in a twin comfy room and it was lovely! Views over the pool of next door hotel which was great for people watching who you won’t see at dinner! 😂 we used the gym too, great equipment and set up. Didn’t use the spa as it was lovely out but looked great!

Before the two things... great team in the bar/bistro, great team in the restaurant, reception brilliant, housekeeping excellent... and behind these, a team that leads a very well managed, exceptionally well run hotel. Two things. I wasn't clear that I could have some control over where my room was positioned in the hotel. I had what I think is called a comfort room. The room was very good but the outlook and balcony were upfront and personal with an adjacent hotel which was not the sort of adults only vibe that I was staying in. It kind of spoilt the stay a bit. I would have happily paid more to avoid that. And second, look carefully at the board options to be sure you choose the right package for you. We were half board. There were quite a lot on Inclusive. On this occasion for us, HB was best.

Hotel very clean, smelt lovely and rooms cleaned daily, can't fault. Now the negatives: Staff on reception were rude, seemed like they couldn't be bothered to answer any questions or help you. Id say 95% of staff miserable, no smiles or interaction (yes we did tip them but still nothing) Wait time for drinks over 30 mins, but dont bother the cocktails were awful. As was the food. All inclusive isn't! Was told about 4 things we could have from the bar to eat in afternoon, when I asked for 1 I was told no you can't have that 🤣😂 . Sun goes from pool area around 4pm . Top tip: Go to the sunset terrace, noone ever up there and there's loungers with the sun shining all evening. We were up there till gone 7pm and it was glorious. Railway track right infront of hotel, have to go under the underpass to get to the gritty sanded beach. Definitely would not go back.

Lovely hotel, very clean, excellent service, friendly staff. Food was brilliant. Pool small but very nice and clean. Only conplaint was ned was very hatd Location was ok, shops, bars and cafe with lovely beach. Not the prettiest location but very clean and felt safe.

I am currently staying at this hotel and so impressed. The hotel is spotless, the superior rooms are beautiful and cleaned daily. The all inclusive option is excellent, plenty of choice at meal times, the staff are very friendly and helpful. The bar staff take orders around the pool and lounge areas, which is an added bonus. The entertainment at night is really enjoyable, a sing song for everyone. Outside of the hotel there are many shops and restaurants, the beach is a 5 minute walk. I'd highly recommend this hotel.

Great hotel. Second time we have stayed. The service is great from all the staff. Very clean and well laid out. Bar on site with good evening entertainment. I would say the air-conditioning in the bedroom needs locking at as it was not as cool as i would expect in respect of the outside tempreture so had poor sleep at night.

What a beautiful hotel Relaxing atmosphere throughout Quiet hotel too. Rooms lovely and comfortable beds Staff are superb and enable the hotel to run efficiently making the whole experience wonderful. Would definitely recommend staying here. Ideal location for the train too so you can visit Blanes Barcelona Tossa De Mar with ease. Will definitely return

This is the best hotel I have stayed in within Spain, food outstanding, all staff were brilliant, hotel was beautiful