STEIGENBERGER GOLF & SPA

Restaurant staff are very helpful and polite. Entertainment team are creative, Micheal Jackson show was amazing.

Loved the hotel ❤️ Really good service. Good food defenetly recommend it. Not bad entertainment

I’m really disappointed with my experience. Unfortunately, the local families were extremely loud and made it impossible for anyone to relax in the pool, which is supposed to be a place to unwind. We spoke to them more than once, but nothing changed. It’s also quite strange that children are allowed in a pool with a bar. In my opinion, this area should be adults-only (18+) to provide a more relaxing atmosphere for guests. The one thing that truly stood out was the pool bar staff, Ammar and Alaa. They were incredibly kind, welcoming, and attentive throughout our stay. We never had to ask twice for anything, they were always happy to help and went above and beyond to make us feel comfortable. Honestly, they made this trip and our stay at the hotel ten times better. I sincerely hope the hotel recognizes and appreciates what an outstanding team they have in Ammar and Alaa.

The hotel seemed pretty good at first. We saw exceptional service from Alaa, and Ammar. They are very nice and friendly. They immediately help you the second you come. They are willing to do everything to ensure your comfortable stay. The main problem was not with the hotel itself as the rooms were clean and hotel environment was nice. But the guests. Especially the big family groups. They are very annoying to the point that I had to leave the hotel for a couple of hours. Kids screaming and shouting. Their parents are drunk and shout even louder than them. How are kids even allowed in a pool with a bar! Very unacceptable. It ruins your entire stay.

Advantages: The hotel is nice and super clean, the staff are extremely nice and helpful especially Ammar and Alaa by the second pool. Disadvantages: its full of local Egyptian families who are extremely loud, they have no respect to anyone around them. and have no control over their kids. I was honestly so disappointed by the quality of people as we came here to relax however they made that impossible.

We had a fantastic holiday and enjoyed every our stay. A special thank you goes to Mahmoud Saad, whose service was truly exceptional. He was always attentive, welcoming, and incredibly professional. His positive attitude, genuine kindness, and dedication to making guests feel comfortable made a huge difference to our experience. Mahmoud consistently went above and beyond to ensure that everything was perfect, and his outstanding service deserves special recognition. The same deserves to the main life guard at the beach (at the lagoon) - great guy, always helpful and delivers an excellent service. However, there is one area that should be addressed. While most of the staff were highly professional, some members of the staff were ogling female guests, which was disrespectful and inappropriate (especially when it is your wife)! For a five-star hotel, this kind of behavior is inappropriate and unprofessional. Guests should always feel comfortable and respected, and such conduct does not meet the standards expected from a luxury hotel. Management should work on this issue to ensure that all guests can enjoy their stay without experiencing situations like this!

Steigenberger Golf Resort El Gouna is your place.What really made our stay unforgettable was the staff. Everyone was authentic warm hearted with outstading focus on their guests. They went above and beyond to deliver the best service. A heartfelt thank you to Mr. Omar Younes the EAM and Mr. Mohsen Bastar the GM and the entire team for your exceptional hospitality. F&B team at the main restaurant: Mohamed Metwali/ Fayrouz at the entrance .Mokhtar and his unique team Islam- Belal- Emad The Japanese Restaurant; chef Saad(teppinyaki) Karam and Taha. Lobby bar: Khalid Ali Life guard; Tarek ,Hisham and Mossad. Mohamed at the beach. HousKeeping ;Abdullah ( excellent service) och Hany supervisor. We had generous amenities at the Steigenberger Suite! The food was excellent, both breakfast and dinner. Breakfast included freshly prepared eggs, vegetables, and a fantastic selection of müsli(CH). Don't miss to try Egyptian falafel! Every member of the staff made us feel welcome and truly cared for. Highly recommended to enjoy the PlanetSpa facilities and their magnificent treatments!! Heba- Rovina- Emad  -Spa reception Cat- Kotcha masseuses!!!! Our stay was unforgettable. Without a doubt, this is the best hotel in el Gouna, and we highly recommend it. We can't wait to return! Ken, Nina and mama Nadia.