Steigenberger Alcazar

We was a British couple in our 20s visiting. This hotel is really modern, clean and classy. The sunbeds are like lounges, there was never a rush to get on a sunbed it was easy every morning/ early afternoon. The rooms are lovely not an issue at all with them just the tv is tiny although I didn’t turn it on once. The World Cup was shown. The food in all restaurants was lovely. The service was very good, they go round cleaning your sun glasses , offering drinks and squiring water over you to keep u refreshed. The entertainment at night is quite weak The entertainment during the day is ok the animation team try there best but I don’t think the hotel is designed for activity driven customers. It’s chilled luxury. Quality food, beds, sunlounges. Football at 4pm was really good and busy. Overall if you want pure luxury and to chill this hotel is perfect. If you are a bit more activity like table tennis, water polo, beach volleyball etc I’d say this isn’t the hotel for you. Around 30% from what I saw was Brits, the hotel had a good mix of different people staying. Really lovely hotel where you can switch off and chill. They have mastered the small details. If entertainment was stronger/more focused it’d be 10/10.

Me and my wife have visited the resort between the 2nd and 9th July this resort deserves 5 stars we stayed in room 5005 and we would really want to thank for the outstanding room service and the care and welcome we have received from Ahmed Blazar and Muhhamed honestly you guys have been extremely helpful and kind, caring and do an outstanding job in making guest feel amazing throughout the stay it has been so pleasant having you look after us on our stay all in all this has been such a pleasant holiday with amazing people who work there kind regards Peter

Many thanks to all the staff and every team member for making our stay truly memorable. - Chef Osama Tolba and his kitchen team made us very happy with their wonderful and delicious dishes. - Esraa Mohamed and her team made both our check-in and check-out very easy. They also showed exceptional kindness on our final day when my daughter became ill and was feeling very unwell. They generously allowed us to stay longer without charge and even insisted that I should not pay for the late check-out when I tried to do so. :) - The hotel clearly cares deeply about its reputation and the comfort of its guests. I highly recommend staying here and experiencing the excellent service for yourself. - The hotel clearly cares deeply about its reputation and the comfort of its guests. I highly recommend staying here and experiencing the excellent service for yourself. - Special thanks to the room-cleaning staff, pool staff, gardening team, beach-support team, and lifeguards, especially Tahir, for always doing their best to keep everything in excellent condition. - Everyone worked together to make our stay as comfortable and enjoyable as possible. It was a completely different experience and an outstanding level of quality. The à la carte restaurants were also fantastic: - Zohreya - La Maison - Amoura - Limoni Each restaurant offered excellent food, a wonderful atmosphere, and some of the best service we experienced in Egypt. They are definitely worth visiting. Thank you again to the entire team for the unforgettable hospitality!

My wife and I have just came home from an amazing week at the Steigenbergerer Alcazar. 1st time in Egypt so we done our research and it came down to here and the Rixos adults only but decided to go for the Steigenbergerer and we didn't have any regrets. GROUNDS - Stunning, everything is maintained daily and the area is vast. POOLS - 3 pools to choose from, we spent our time at the adults only pool which was right beside the beach. ROOM - We paid to upgrade to a partial sea view room which was at next to the adults pool, room was spacious and modern. Aircon wasn't very cold our first 2 nights but after mentioning this to the reception it was taken care of and when we returned we felt the difference straight away. BEACH - Stunning beach but as seems to be the norm here it's only about knee deep for quite a distance so all the hotels have long jetty's you can walk to the end and swim, snorkel etc as long as it's not red flag. The red flag was always up and usually changed around 1 or 2 o'clock. FOOD - Plenty of restaurants to choose from, we only used the buffet for breakfast and twice for dinner. For lunch we ate at the 3 different lunch restaurants where you could get freshly made pizzas, burgers, pasta, shawarma etc. The 2 times we ate at the buffet I didn't find much options for my taste, but managed to find something. If we didn't have the other restaurants to eat at I would have been disappointed with just the buffet but fortunately we didn't have an issue getting reservations. STAFF - Every member of staff we encountered were friendly and polite. They all work very hard and I tipped regularly. 1 or 2 Dollars or Euros isn't a lot to Western travellers but can make a difference to the staff so it was sad to see some people ordering plate after plate and drink after drink and get up without even leaving a Dollar or so much as a thank you. CLIENTELE - During our stay id say it was mostly just British and Russians with the odd French or German family. Now I don't know what it is with Russian people on holiday and I'm not putting them all in the same category but some of them just think they are the star of the show and everything must be dropped for them. About 3 of us were waiting for a drink one day and this guy just walks up to the bar and says 2 beers, that was all. Then looked annoyed because the bar man was serving the people who were actually waiting first. Although during our week we never encountered anybody being rowdy or drunk, everyone seemed to behave themselves. IMPROVEMENTS - The Vodka doesn't taste like Vodka, Im not saying I'm expecting it to be premium but it should at least taste like Vodka. In the restaurants it did but not at the pool bars. The public toilets need more regular cleaning, a lot of people are using them so it doesn't take long for them to go from clean to not. Last holiday in Dubai they basically had someone cleaning the toilets every 15 minutes to keep the standards high. The main buffet for dinner was really lacking in my opinion and when I found something I did like say lentil soup it ran out quick and I asked if more was coming out and they said yes but it never did, also once the pizza was gone I asked if more was coming to which the man said 5 minutes, went back in 5 minutes and he was only started making it, surely once one is nearly finished the next should already be in the oven. Apart from that everything was perfect. We would 100% recommend this hotel and would have no hesitation in returning in the future.

Ali was an outstanding waiter and truly made our experience exceptional (pool 2 restaurant) His professionalism, kindness, and attention to detail were second to none. He went above and beyond to ensure everything was perfect, and his genuine care for his guests really stood out. Anyone who says otherwise simply didn’t have the privilege of experiencing the excellent service he provides. Thank you, Ali, for making our visit so memorable.

It was really great experience! Room services, food, entertainment, shows were outstanding!! Fantastic!!

the hotel staff was amazing and always willing to help and encourage you to participate in activities which add excitement and entertainment to the holiday

Stayed for our 40th Wedding anniversary in June. It is without doubt the best hotel we have ever stayed in, from the stunning entrance, to the quality of the food in both the a la carte and Buffet Restaurants and the attentiveness of all the staff. The room was very spacious and had both a bath and separate shower. Everything was modern and well equipped. The cleanliness of the room and restaurants was excellent and the grounds were immaculately kept. We arrived late and after unpacking went to the lobby bar for a sandwich which was fresh even though the time was 1:30 am.

We had an excellent experience from the moment we arrived. The hotel was beautiful, the atmosphere was relaxing, and the service was outstanding. A very special thank you to Waiter mohamed shaban in Marha bar , who went above and beyond to make our stay enjoyable. He was always kind, friendly, professional, and did everything possible to help us. His attention to detail and genuine care made a big difference, and we truly appreciated all of his efforts. Thank you, Louie, for making our visit so memorable. We highly recommend this hotel and can't wait to come back!

The resort itself is beautiful, with stunning grounds and architecture, and it genuinely has all the ingredients of a five-star experience. Unfortunately, the first half of our holiday was overshadowed by a series of disappointing service issues. There were several avoidable problems with our room, communication was inconsistent, requests often had to be chased, and too many interactions with staff felt indifferent rather than welcoming. These weren't complex problems to solve – things like having to repeatedly request basic housekeeping items, long waits for simple requests, and poor communication between departments are easy wins that should be routine at a hotel of this calibre. It wasn't one major incident, but an accumulation of smaller frustrations that simply shouldn't happen at a five-star resort. In fairness to the hotel, the generally inconsistent service and strong tipping culture is something we experienced more widely during our trip and doesn't seem to be unique to this resort. What did feel specific, however, was that our concerns were initially dismissed or minimised rather than acknowledged, which only added to the frustration. To the hotel's credit, once our concerns finally reached the right people, the response could not have been more different. Moamen met with us twice, listened carefully without being defensive, acknowledged the issues, and genuinely wanted to put things right. He arranged some memorable experiences and a late checkout by way of apology, all of which helped rescue what had been a disappointing start to our holiday. More importantly than the gestures themselves, we finally felt listened to and taken seriously. I'd also like to single out Mahmoud at Sanafir, whose professionalism and attentive service reflected the five-star standard we had expected throughout the resort. Encounters like his showed us exactly what this hotel is capable of when hospitality is delivered consistently. We're leaving this review with four rather than three stars because of the way management ultimately responded. The hotel clearly has enormous potential to be exceptional, but it needs to ensure that the level of service delivered by its very best staff becomes the norm rather than the exception. If that happens, this really could be a genuine five-star destination.

We stayed at Steigenberger Alcazar for 4 nights and had a very enjoyable and relaxing break. We mainly used Zohreya for breakfast and lunch each day, and also had dinner there on two occasions. The buffet consistently offered good variety and quality. We also tried the à la carte restaurants Sanafir (seafood) and Amoura, both of which were a nice change and enjoyable experiences. A highlight of the stay was spending time at Marha Bar, which had a great atmosphere and excellent service throughout. The resort itself is beautifully maintained, clean, and well organised, with a calm and comfortable feel. Service across the hotel was consistently friendly and professional, which really stood out. Special mentions: Walaa at Marha Bar for her warm and friendly service, Ahmed in Zohreya for his attentiveness during lunch service, and Ahmed from housekeeping for maintaining excellent cleanliness and taking great care of our room throughout the stay. Overall, a very good short stay with strong service, good food options, and a relaxing atmosphere. We would happily return.

We just come back from Steigenberger Alcazar. I decided to give my review about our stay. There are good things and bad things aswell. Because good things are more so let's share good stuff first. Resort is very clean and very well maintained. All Staff is very helpful. But our special thanks to Alaa in dinning area who looked after us during all our stay. Food was lovely and delicious. Lots of verity to choose from. In lobby are my special thanks to very young lady called Walaa . She treated us like we are her family. Once again thank you (Walaa). In evening shows our special thanks to Abdel Hamid. He outstanding young person. He gave us service from his heart. Sea side and all swimming pools were top class. Highly recommended. I will definitely go there again. Let's talk about bad things. In all inclusive resorts mostly everything is included. Where ever you have to pay they highlight that very clearly. Nobody told us that in your room minibar is not all included. One day I eaten 1 packet of chips and last day I put nuts in my suitcase thinking as it is mine. When I was checking out then was told to pay 12.50 Euro. I asked what for. Answer was you taken nuts and 1 packet of crisps. Then I was told that nuts, crisps and chocolate are not free. I did not argue in front of lots of people and paid asking money. These it in uk might be worth less than £5. My advice for management is remove your shop from each room and put those things in display cabinet in lobby. If anyone interested to buy. Thank

We had a wonderful stay at the Steigenberger Alcazar and would highly recommend it to anyone visiting Sharm El Sheikh. The food was excellent throughout our stay, with plenty of variety and great quality. Being able to dine at the à la carte restaurants every night made each evening feel special and offered a refreshing change from the buffet. Our room was spacious and very comfortable. A special thank you to Mohammed, our housekeeper, who did an excellent job keeping everything immaculate and always ensured we had everything we needed. The hotel itself is beautifully designed, with stunning interiors and a very elegant, aesthetic feel throughout the property. The grounds are well maintained and create a luxurious atmosphere. The staff were fantastic, very friendly, attentive, and always willing to help. The adults-only pool offered a peaceful environment with extremely comfortable and available sunbeds perfect for relaxing during the day. There is also a gym on site. While the equipment selection is somewhat limited, it is perfectly usable. Overall, this is a beautiful hotel with excellent food, outstanding service, and a relaxing atmosphere. We would definitely return.

Amazing hotel! There was always a great selection of food, the rooms were also spotless and the pool area was nice and relaxing. Special shout out to the animation team for keeping us entertained the whole time. Will definitely book again

Wow. We had the most amazing stay. We had a concern over the water but they filter the water here so we were able to enjoy ice in our drinks and eat salads, veg and fruit all week. Important for a vegetarian. We’d never gone all inclusive before but it just made everything so much better. Great meals in their range of top restaurants and lunch on the days we wanted it. Drinks and snacks were always available around the pool as well. The staff were all so polite, friendly and helpful. The lifeguards Ahmed and Ahmed at the adult pool were brilliant setting up our sunbeds, keeping us cool, cleaning our sunglasses, and Khaled kept the drinks coming round the pool. Mohammed ensured our room was spotless and we had everything we needed every day, he also left us a lovely goodbye message. They have another chap called Ahmed who goes around the restaurants every night lighting small oil burners that help keep the bugs at bay. He even put a couple directly under our table, we must look like prime targets! But it worked the only bite I received all week was late at night on our balcony. The staff at breakfast were all so friendly and welcoming and Mohammed cooked fantastic omelettes, sometimes having 6 on the go at the same time. Finally Youssef kept me in trim at the gym working with me every day meaning despite eating like a king I went home a similar shape to that which I arrived. We will definitely be back

Fantastic hotel! The entertainment team hassan, katya, med without ofcourse forgetting the DJ were extremely accommodating. They contributed massively to our stay and we hope we get to see them again in the future.

We had a wonderful stay at Steigenberger Alcazar. The hotel was spotless, the food was excellent, and the service was outstanding throughout our holiday. A special thank you to Kareem Taha from the golf car service, who truly made our holiday even better with his kindness and professionalism. Thanks also to Emad Soleman, Karlos, and Samuel from the restaurant for their great service and friendly attitude. We would also like to thank Bar Manager Galal and Sabreen from Guest Relations for always being helpful and welcoming. A fantastic team that made our stay memorable. We will definitely be back!

excellent everything yet again and my wife and I will be returning for a third visit in October Thankyou especially to Mohammad 'the hairdresser'. The only issue I will look out for and I will alter my return date accordingly....if the hotel have any company s using them a company called 'Cera' was there for our entire last stay and spolit the other wise great and stay. they took over queue at meal times , took over a pool occasionally . Took over evening drinks areas .....