Star Beach Village & Waterpark

A great team! Superservice. My daughter really enjoyed it! ❤️

Iťs a huge hotel witha lot of buildings, quite hard to orientation here. A lot of kids, a lot of noise, a lot of screaming. However, staff is nice and kind, every welcome and helpful. Rooms are old and there is a mold and ants. We have to ask to change our room to better one - not ground floor but in first floor. It’s much better upside. Food is most amazing here. Totally crazy big choose, everything os tasty. Drinks are with real alcohol, strong and good.

We visited this hotel from June 27 to July 4. The hotel is dirty, the rooms are cleaned in a dismissive manner without checking if there is soap, paper, towels are torn, gray. Very inconvenient with small children, because there is no elevator, you have to carry a stroller up and down the stairs, ants are running around in the rooms, you can't let a small child on the floor. The food is the same every day and tasteless, there is no food for babies, the baby corner only has a microwave and a blender, which you don't even want to use because it looks terrible. The food is prepared in the hotel without following the rules and regulations, we got infected with Campylobacter bacteria, as a result of which we were hospitalized with our baby. I would never choose this hotel again. I do not recommend it!

In July, we spent a week at the hotel with our family. Our children (ages 4 and 3) really enjoyed the members of the hotel’s entertainment team (animators) and the children’s activities they organized. Special thanks to Rosa and Eva :)

We came home two days ago. We spent a week at the hotel with our “extended” family (our sons, daughters-in-law) and the grandchildren (ages 3, 7, 8, 9, and 13). The hotel, the water park, and the sea are excellent. The beach is sandy, ideal even for small children. The hotel exceeds all expectations. It’s a paradise. One of my grandchildren and I are gluten-sensitive. I’ve never been to a place like this before, where the chefs and staff are so attentive, the food selection is vast, and they went out of their way to fulfill all our requests. We didn’t have a single problem during the entire week. We could confidently choose gluten-free meals. The chefs paid attention to every detail. The staff is polite. My favorite was the lady who works at the bar overlooking the longest beach, where she makes pancakes and waffles. If I remember correctly, her name is Anthy, and the young man working next to her already knew by heart which drink each guest preferred. But everyone is kind and helpful. Thank you so much for everything! This is a place we have to go back to! I recommend it to everyone!

This was our third year in a row staying here, and once again my family and I had a wonderful holiday. The cleaners, chefs, bar staff, and everyone else were amazing as always. Thank you for making us feel so welcome every year. A special mention goes to the lady working at the snack bar restaurant by the beach. Unfortunately, I can’t remember her name, but she was absolutely fantastic with our two boys. She was always so friendly and welcoming, and I’m sure she knows who she is. Please pass on our thanks and appreciation to her. Next year we won’t be returning, but only because we’re trying a different destination. We fully intend to come back the following year. The only disappointment was our room (8109). To be honest, we weren’t happy with it. There was an open drain in the middle of the bathroom floor, which gave off an unpleasant smell and made the room feel uncomfortable and unclean. We ended up placing towels over it during our stay and kept asking cleaners to mop bathroom. The room layout also wasn’t ideal for a family of four. The children’s beds were positioned right next to the main entrance door, so my wife and our two children slept in the main bed, while I had to sleep on the corner bed, which wasn’t very comfortable. I also think that if you’re updating the rooms, they should all be brought up to the same standard. While the sea view from Room 8109 was perfect, the room itself felt dated compared to the room we stayed in last year (5008), which was much more modern and comfortable. Overall, we still had a fantastic holiday thanks to the wonderful staff, and we look forward to returning in the future hopefully rooms will be more modern.

We had a brilliant time with the entertainment, rooms, food and everything else. Also the entertainers Rosa and Andrei. I would highly recommend

I had a fantastic time at Star beach resort, the food was amazing and staff were the best I've seen at a resort. Special shout out to Andrew, generally the most down to earth guy, always smiling and helping and great sense of humour. He also got all the kids involved with all the activities as well as the adults. I'd also like to say Rosa was amazing too, always smiling and extremely helpful can't give these 2 from the animation team enough credit! Manthos the bartender was also fantastic!

The animation team was pretty good!

Just come back from 7nts holiday from UK. Overall we had a lovely holiday but a few niggles did put a slight dampner on it. We arrived on a late flight, reception were quick but informative and for us to the room and offered us something to eat at the cold Buffett in the restaurants. Taken by buggy to our room, very helpful staff with cases and showing us the room and sorting out issue with keycard for us while we hope settled. Cold buffet was adequate and nice, no issues at all. The morning of day 3 was where our issues started…….. my 18y/o Daughter woke up at 7am with ants crawling all over her and her bed! We lifted the mattress and they were everywhere! You can imagine she was distraught as were we. While she showered and tended to the ant bites, my Husband went to reception to inform of the issue and state we were not staying using that bed again or room. He was met by hostility and accusations of us eating in the room…….we did not have any food or drinks in the room and nothing had been consumed around or on that bed! The duty manager then took over, apologised after looking at the videos/photos and asked us to come back at 9.30am to “see” if they can change our room, handed us some bite cream said the cleaner would come asap. No cleaner came…..by 9am We had had enough and went to reception. A room was found but had not been cleaned from previous guests as yet, so we packed up and moved. We were out on the block opposite and I can tell you that room had no one enter it to clean or sort the ants until after 2pm! Shocking. And then by 4pm someone new was out in it 🫣 but that was not our issue any longer the new room was like for like so we cannot moan and it was ant free! Only issue was slightly smelly bathroom more damp smell because maybe other guests don’t air it out after use, so we kept the balcony doors open and bathroom to keep airing out the smell each day. We had a great rest of stay, staffing was very dependant on who you got, some were very pleasant always smiling and saying kalimera and others just grunted but you get this at every hotel around the world. Water slides are great fun! Although as outsiders use the park as well as hotel guests, the rudeness of some of those who have paid for the day inside was horrendous, acting like they owned the bedding areas over hotel guests because “they’ve paid” and some people using facilities for all Inclusive hotel guests only and helping themselves to the salad bar and ice creams! I feel the staff need to be a bit more vigilant- but maybe it’s not worth the aggression they might get? Not sure but it didn’t sit right with me when we’ve paid all this money and Joe Public just starts helping themselves to it for free? The staff at the main pool bar were very pleasant and helpful though. Evening entertainment is at the main pool at the top end, acts were ok - not amazing and we left most evenings early to go sit in the bar by reception with the terrace to chat and play cards. Food was really good but disappointed with the kids options in the main restaurant on the evenings. I have very fussy eaters and no pizza/chicken nuggets just pasta and other potato options mainly. 1 night was fish fingers and pizza only on Italian night. The Cretan and Asian Star restaurant were fab! And Asian star offers nugget and chips for the kids so my fussy eaters were thrilled! We arranged a birthday cake for my son for our first night, that was lovely and the hotel were fantastic with arranging this with us over email before arriving. Overall as said, we had a great holiday albeit the bumps along the way, but they were sorted adequately. Everything I’ve seen on reviews here stands. As a family I would suggest maybe the upgraded rooms, the Zesus block has its own little pool that is quiet and lovely and rooms look nice there. We were Thalia originally and then Erato these seem to be the standard twin/doubles that have 4 beds in them. Not sure we will return as we like to try different places, but it was a good stay, not sure I’d go in the main summer holidays because of the £££. We had a lovely time, wasn’t bowled over though which is a shame.

Good location for beach activities! Great for families, the kids club was excellent and accommodating, reception could have been a little better with english speaking staff but a language barrier is to be expected in any destination. Water park was fantastic with plenty of slides and pools. The only niggle was after 9.30 pm there was nowhere on site to get any food or snacks.

Hi Star Beach, it was again a fantastic holiday and lot of fun. We enjoyed every single day , starting from great food, fun entertainment, new slides are amazing and your helpful stuff made our vacation fenomenal again. Special Thanks to barmans, snack master Tommy, and Maria. See you next year

We have really enjoyed our stay at Star Beach overall and there are many positives to mention. On arrival, check-in was quick and easy. The staff were polite and helpful, and we were taken to our room in the annex across the road. Unfortunately, our first impression of the room was disappointing. It was extremely small, felt quite old and outdated, and the bathroom was so cramped that it would have been difficult for anyone with a larger frame to comfortably use it. We spoke to reception, who asked us to come back the next day when the manager was available to see what could be done. Before we even had the chance to return, reception called us on our mobile with an offer of a new room — and we were so pleased. The new room was much more spacious, modern and comfortable, and it made a huge difference to our stay. We really appreciated how quickly this was handled. The food in the main restaurant is plentiful, with plenty of choice and something for everyone. You certainly won’t go hungry here, as food is available throughout the day. Our only comment would be regarding the adults-only section of the restaurant. We completely understand this is a family resort and children are a big part of the atmosphere, but if an area is labelled adults only, we feel this should be respected — just as adults respect the family areas. It would be great if staff could be a little firmer in enforcing this. The Asian restaurant was our personal favourite. The food was delicious, full of flavour, good quality and had a lovely atmosphere. Definitely worth trying. The bars and outdoor areas are all lovely. The lobby bar has comfortable seating, and the pool bars and beach bars are great places to relax. A special mention has to go to the noodle bar — what a fantastic idea! It became our favourite lunch spot and was such a great addition. A special shout-out to Claudia at the Del Mar bar. She was amazing — always smiling, friendly and welcoming, and she made the best cocktails! We actually walked from the other side of the beach just to get drinks from her because of the great service she provided. We didn’t attend the entertainment as we were told it was more focused on children and families. It would be nice to see some separate adult entertainment options in another area, especially considering the resort has areas aimed at adults. The adult pool area has a great beach club vibe at times and is perfect for couples wanting a more relaxed atmosphere. The shisha area was also a nice touch. One thing we would highlight is the road crossing to the annex rooms. It felt quite dangerous, and if we had children with us we would not have felt comfortable crossing there. This is something that could definitely be improved for guest safety. Overall, we had a really good stay. The hotel has so much to offer and with a few small adjustments it could be even better. The staff are friendly, the food is varied, the facilities are great, and there is always something available to eat or do. Thank you Star Beach for a lovely holiday — we would consider returning.

My stay there was soo fun every single staff there was so friendly especially the animation team , Rosa Sarah and Elisa where amazing i will totally come back !

The resort itself is beautiful, spacious, and very well maintained. The pools, water slides, and facilities for both children and adults are excellent, and our family enjoyed them throughout the vacation. We would also like to compliment the restaurant, bar, and dining staff, who were friendly, professional, and provided good service during our stay. Unfortunately, all these positive aspects were overshadowed by a very disappointing experience with the reception team and reception management. We arrived as a family group of 19 people across 6 rooms. Our reservation was made approximately six months in advance, and we specifically requested rooms located close to each other, or at least within the same area of the resort. Instead, almost every room was assigned to a different building, making it difficult for the family to spend time together. The most serious issue involved my parents, who are both nearly 80 years old and have difficulty walking long distances. Despite this, they were assigned one of the farthest rooms in the resort, far away from the restaurant, pools, and reception area. From the moment we arrived, we repeatedly asked reception for assistance or a room change. Unfortunately, we felt very little willingness to help. The only alternative room offered was smaller and did not match the room type we had booked for three guests. After we declined that unsuitable room, the attitude toward our family seemed to change noticeably. We repeatedly requested golf cart assistance so that my parents could attend meals and activities, but many of these requests were denied or met with reluctance. On one occasion, a reception employee even told us that he had been instructed by the reception manager not to send a golf cart for my parents. We cannot verify exactly what internal instructions were given, but this reflected the overall experience we had throughout our stay. As a result, instead of enjoying a family vacation that involved a significant financial investment for 19 guests across 6 rooms, we found ourselves constantly trying to obtain basic assistance for elderly family members. My parents spent much of their vacation in their room because reaching the main facilities was physically difficult, and the overall feeling we were left with was one of indifference, lack of empathy, and a lack of genuine willingness to help. This is particularly disappointing because the resort has excellent facilities, fantastic water slides, multiple pools, and many hardworking staff members who do provide good service. However, the attitude and lack of support we experienced from the reception team and reception management significantly affected our holiday and left us with a very negative final impression. We left feeling that the resort invested heavily in its facilities, but unfortunately not enough in caring for guests when they genuinely need help. המלון עצמו גדול, יפה ומטופח מאוד. הבריכות, המגלשות ומתקני המים נהדרים, והילדים נהנו מאוד לאורך כל החופשה. גם צוות הברים, המסעדות וחדר האוכל היה אדיב ושירותי. לצערנו, החוויה נפגעה משמעותית בגלל צוות הקבלה והנהלת הקבלה. הגענו כמשפחה של 19 אנשים ב-6 חדרים, כאשר ההזמנה בוצעה כחצי שנה מראש וביקשנו חדרים קרובים. בפועל, כמעט כל חדר שובץ במבנה אחר. הבעיה המרכזית הייתה הוריי, המתקרבים לגיל 80 ומתקשים בהליכה. למרות זאת, הם קיבלו חדר מרוחק מאוד. בקשות חוזרות לעזרה, החלפת חדר או עגלת גולף נענו פעמים רבות בסירוב או ללא פתרון אמיתי. לאחר שסירבנו לחדר חלופי קטן יותר שלא תאם את ההזמנה, הרגשנו שהיחס כלפינו השתנה לרעה. מה שאכזב אותנו יותר מכל היה חוסר האמפתיה והרצון לסייע לאורחים מבוגרים עם קשיי ניידות. חבל, כי למלון יש מתקנים מצוינים, אך השירות שקיבלנו מהקבלה האפיל על החופשה כולה.

We stayed at Star Beach last year and really enjoyed our stay, especially the excellent service. Everyone was very friendly and polite. I would especially like to thank the bartender Melina for her kindness and great service. We are already planning to come back again.

We stayed at this hotel as a family of 4, children aged 4 and 16 months. My cousin also stayed with her partner and children, similar ages. Check in - we didn’t arrive until midnight because of a delay, however check in was quick, staff were friendly, and our cases were taken to our room. Lovely service. Rooms - we were located in the Zeus block, we were ground floor and my cousin was above. Outside of this block is a small pool, which was perfect as it almost felt like our own private pool! The kids loved spending the last hour of the day in here before we went back to get ready. The rooms were lovely and modern, very clean throughout the stay with towels replenished daily! Tea and coffees in rooms and 2 bottles of water left daily. Beds were comfy, and they even left a bed guard for us which was great! Showers were fab, although tiles were very slippy, especially with my 16 month old! We ended up bathing her in the sink 😆 no complaints about the rooms they were great! Very close to the main pool, park and entertainment but far enough away to not hear anything. Pools - there are so many great pools within the hotel grounds and within the waterpark. We used them all, and our kids absolutely loved everything from the hustle and bustle of the slides, to the main pool and then the quieter pool outside our room. I cannot comment enough on the amount of activities for children from the slides, to entertainment, mini golf and the parks! Fabulous. Food - we go abroad a few times a year and this is the best food we have ever tasted in an all inclusive hotel. My partner is extremely fussy and he was going up for seconds! The Asian restaurant was also beautiful! Snack bars open daily, and the noodle bar is AMAZING! My partner asked him to make salt and pepper chips, which he did, and they were lush. Entertainment - our kids didn’t partake in the kids club as they were too busy at the water park or beach, but the team were very active in the day and night. Nightly shows included your usual singers, acrobats, magician etc. Location - opposite the hotel is a fab mini golf which we used and loved! You’re just a short 10/15 min walk into Hersonissos. You can either walk along the beach front or go through the main town. Both fabulous. We ate out twice at El Peurto as the food there was excellent! Would defo recommend. This was our first time in Crete and I would 100% recommend. The weather, staff and food were all excellent. Rooms lovely and clean and loads to do for kids. We will most certainly be back.