SPRING HOTEL ARONA GRAN HOTEL (Adults only 16+)

The hotel is pretty and quiet. That is where it ends without the decor you would rate this 2 star! They don’t take your luggage to your room, staff are quite ‘miserable’ rarely speak and just look at you. That is the same for reception. You’re an inconvenience. I’ve never stayed at a 4 star where they don’t take your luggage to your room, and a free safe!!! It’s appalling they charge for that. Then the sunbeds, everyone gets up and reserves them, the time has moved on with adult only hotels and you can book them! Not here! If you can’t get a sunbed, tough. Surely there should be plenty for the hotel? Why not offer a number service? However if you want to get up early you can put your towels out to secure a bed, but have to be back between 9-10 to keep them. Which is something the pool staff are hot on and will remove towels. They also do maintenance ALL day, very noisy. Whilst appreciate work needs doing. Noisy work should stop at 1pm to allow you to rest in the afternoon. They don’t seem to care about the customers anymore

This could be a great hotel if only the management would address the sun bed issue. The food is great, entertainment exceptional. But unless you are prepared to join the 6.30am scramble to get your towel on a sun bed, you will often struggle to find two sun beds together. Throughout the day 100% of sun beds are occupied by towels but no more than 25% by people! Staff are aware of the problem but are reluctant to act. Such a shame, as otherwise, this hotel would score highly.

Wow where do I start what amazing hotel ,from start to finish, The rooms are amazing we were on the 5th floor so spacious and spotless. We were on the up lounge all week (worth every penny) the views are spectacular the food and drink are 5 star would recommend. First time at this hotel won't be the last .

We had the pleasure of meeting Virginia what an amazing lady she is !!! a credit to the arona gran always smiling nothing is to much trouble well done Virgina

Revisited this beautiful hotel The house keeping team are absolutely amazing The hotel is spotless and our rooms are always clean The pool area is also amazing brillant for people with mobilty problems Downside The food has gone down hill Everything was over cooked meat and fish Although I contacted the hotel in advance And spoke with the headchef on the first evening there About things I could and couldn't eat Due to allergies This was completely ignored I was promised on most nights that there would be a dessert the following evening which only happened twice Spoke to Anthony the duty manager Who agreed this was not right Said he had spoken with the head chef I think that they feel people with allergies are a inconvenience I was so hoping that things would be better on this visit But left more dissapoited this time So won't return Thank you Anthony for listening and trying But the head chef seems to have lost his enthusiasm for this hotel

Used to be lovely now average unhelpful staff boring food now run by bean counters

Retuning to this beautiful hotel again in August exactly 1 year to when we visited last & so excited this time I'm booking the UP EXPERIENCE for a few days haven't done before, staff excellent everywhere, my husband is gluten free, wheat free & they were on hand to help him all the time 😀 see you soon Arona gran hotel 😎💙😎💓

If I could give this place no stars I would. Dont bother coming here unless you are 50+ otherwise you will get treated like you are a piece of dirt by not only the staff but the guests as well. Me and my partner (age 20 and 22) have just finished our holiday here and cant believe how we got treated, the staff wouldn't even crack a smile let alone engage in conversation. The guests woukd non stop stare at you around the pool and if you raised your voice slightly or engaged in the slightest bit if laughter you would get dirty looks. Nothing about this hotel is 4 star, the bar staff were rude as well as reception staff, we had a homeless man constantly break into the foyer and light fags!! (Security did nothing) the food was repetitive and basic and the only drink available at breakfast was either tea/coffee or orange juice. We had an incident occur one day where the cleaner opened our room door at 8 in the morning despite the do not disturb sign being on the door!! We shouted from bed no thank you and she closed the door, or so we thought. It wasn't untill I got up at 9 that I realised she had left the door wide open (despite there being a homeless man breaking in every five minutes) at about 10 past 9 she came in again (whilst i was on the toilet) and shouted "HELLO" keep in mind the sign was still on the door. When we complained about this to the reception the same morninb we didnt even get a sorry!! Staff couldnt have been less apologestic. Just asked what our room number is which he wrote on some spare piece of paper and we got told to come back and speak to manager yet every attempt we made to do so was ignored. You were made to feel embarrassed if you didnt know how to do certain things like work their spaceship of a toaster. Definitely will not be coming back to the hotel and to be honest has made me rethink tenerife altogether. After reading the other bad reviews and seeing people having the same experiences we have had, will deffo not be coming back!!

This was our 5th visit to the hotel and our 3rd time with the up service. Everything about this hotel ticks all the boxes for us. We cannot fault anything, in fact I have booked again for February 2027 for 2 weeks with the UP service. Can't wait!!!

First time here for us. Smashing hotel, impressive reception - in fact the whole hotel is well presented with lush greenery, a waterfall & pond that you walk over to get your the pool area. Spectacular chandelier. Checked in efficiently and WE GOT A ROOM UPGRADE to a sea view room. This was unexpected but a right result! Room (321) well appointed and spotless. Massive walk in shower. Great terrace/balcony with an epic view right across the bay to the harbour. Food was good. Always something to have. I’m Diabetic but still found stuff I was “allowed” to have. Slight gripe - entertainment. We didn’t watch it all but a bit hit & miss. Singer Nicki was good. Great voice & lots of energy. There was a 60s band - Retro Rockets. Ok if you can remember that far back. Al Caponie - not sure what that was all about. Some comedy (sort of), costume changes, opera. He could sing so maybe stick to that. Support acts were ok but a bit bland we thought. We didn’t watch all it so maybe we missed the best bits. There’s an electronic board near the restaurant that tells you what’s going on. Stuff going on around the pool. We were mostly out so didn’t see this. Snack bar & bars nice. Prices ok (for a hotel) but if on a budget keep a check on your balance (charged to your room) as you go. Pools are great. Always found a sun bed. Jacuzzi pool great. There’s a gym and a spa which we didn’t use. Didn’t use the UP thing. Seemed a bit expensive for a free Estrella and a bun! Supermarket across the road for tasty bar snacks, vino etc. Location is good. 15 minute stroll to Los Cristianos. Can get to Las Americas as well if you’ve got the legs. Taxi back was @ €7. Tuesday/Sunday market literally over the road from the hotel. Worth a visit (watch your bags). Clientele are of the more mature variety. We’re 61 & 64 and felt like the youngest ones there at times. Another very slight gripe - no information in the room. At check in we were advised there’s an app, which, try as we might, we couldn’t get to work. There’s a link on the TV (plenty of English channels). Nope - computer said no. When we asked we got a map from reception, which helped. A little pack in the room would be a nice touch. Wi-Fi pretty good. It kept chucking us out & you had to log on again. Overall then a good hotel. Can’t fault it really. Clean, good service etc. Friendly staff. Would we come back? Maybe. Couldn’t say I’d repeat, repeat, repeat visit like many people but if you’re looking for a quality hotel in Los Cristianos then this might be the one.

Fantastic, visited with a sea view, bed and breakfast. Lovely clean and modern hotel. We upgraded to the UP package, which I would recommend. Would definitely visit again x

The Arona Gran is a good quality 4 star adult only hotel. Staff are polite and helpful, food is plentiful and varied and the pools are clean and well maintained. One minor gripe is the quality of coffee served in the hotel. I expect breakfast coffee from the machines to be bland but disappointingly the bar coffee is not a whole lot better. You can get better and considerably cheaper coffee in one of the many local bars and cafes. Just a minor gripe though. This was our second visit and we will return. The clientele are mainly older people, I’m mid fifties and I felt relatively young by comparison :-). But overall great stay I look forward to returning next year.

This was our first time at the Arona Gran. It's design, architecture and overall form is very much along Grand Hotel lines, it reminded me of one or two other well designed hotels in the Canaries with its impressive grand entrance and atrium. It is also served by half a dozen or so Lifts which amply and effortlessly take you to whichever floor you need to go to. There is also a shopping arcade on the ground floor. Upon arrival we were allocated a slight upgrade from our side sea view room that we had booked, to a more full sea view room overlooking the pool. We stayed Half Board, in Room 435. The management and staff here are to be commended. The hotel is clearly very well run, and all of the staff appear to take pride in serving the guests. And the upbeat presentation around the pool on the Wednesday of our stay introducing the staff to the guests was a nice touch. We soon felt that we had come to the right place for our holiday. As well as the excellent service, the food is excellent. In the Restaurant the staff always found us a table very quickly, there was always a good selection of dishes available, our drinks order at dinner always taken and brought to our table promptly. We always felt that we'd had a really good and enjoyable dinner. There is also a regular evening entertainment programme. I missed the Queen tribute band as that evening we were visiting extended family whom were staying in nearby Playa De Las Americas. There were usually two acts each night so as to provide a fairly full programme. I especially appreciated guitarist/singer Dale Philips - his rendition of Pink Floyd's 'Wish You Were Here' was superb, as was his performance of The Eagles 'Hotel California'. A fair mixture of acts across the whole week of our stay, a lot of classic Soul and other well known popular songs, as well as a Tina Turner tribute. All performed very well and very professionally. Something for everyone, including a number of guests up on the dance floor. And the Waiting staff, Soto and his team, ensure that drinks are served pretty much as soon as you ask for them and keep everything ticking along nicely. We also found that any requests for such as an Iron and Ironing Board were delivered to our room within minutes of their request. And even when I enquired about a small technical hitch with the Safe in our room, a Technician arrived within about two minutes - a very competent young man, he figured it out very quickly that we had been given the wrong room activation code which was in fact for room 433 and so it was corrected very quickly. We always got the impression that if we had occasion to ask for anything that somehow it was just arrive within a few minutes. Everything just seemed to be so well run and the Iron and Ironing Board brought to our room was as good the one at home if not better. When the food is excellent, with good service, the staff are all so helpful, and in such pleasant surroundings, it is easy to just sit back, relax and enjoy your holiday. This was our first visit to the Arona Gran. We hope to visit again soon.

Stayed in the up for the first time, very nice but please be aware that the birds are a nuisance and fly onto the food which is not acceptable

Excellent hotel. Food very good and plenty of choice. Evening entertainment good. I always think it is a shame that once the main act finishes around 10.30 most people exist the room - the back up entertainment then comes on and plays to very few people. Often the backup acts are as good as the main act. the hotel is keep to a good standard. I only have one issue to mention. I arrived late evening and by the time I had unpacked and was ready for bed at 11.45 pm I found the sheet and pillow case on the bed was not a fresh one although the top bedding had been changed. The reason I know I was right as I found a sock in the bed ! This was immediately put in the rubbish bin. Obviously made sure I had a shower as soon as I got up. I left the note on the bed to change the bedding and when I returned clean bedding had been put on the bed. I was not sure whether to mention the issue to reception but decided not to as it was my first night there and was not sure if I would get someone into trouble. I will be visiting the hotel again soon

Dined in the hotel for 7 evenings, absolutely amazing every evening. Selection changed everyday, standards never dropped. Staff are delightful. Quite simply worth every penny.

We returned last week from a fantastic one week stay at the Arona Gran Hotel. We travelled as a family of three, myself, my husband and our 22 year old son. Our son is a full time wheelchair user and therefore accessibility is always our main priority when travelling and we try and research as much as possible before we book anywhere new. This review may be quite lengthy as I will try and cover accessibility details to help others with mobility needs when planning their holiday. Firstly, the hotel is absolutely stunning. From the reception to the pool area, the terrace and the restaurants, they are all beautiful and exceptionally clean. The hotel is also situated right at the sea front at the far end of Los Cristianos and has direct lift access onto the promenade which is a lovely flat walk (other than one slight hill) to the main beach area of Los Cristianos and further round to Playa de las Americas. The rooms in the hotel are lovely and it is good to find a hotel that can accommodate 3 adults in a room however it was a tight fit for wheelchair access when the third bed was added to the room. The hotel staff were very accommodating and moved some tables and chairs from the room to give us more space. The wet room/bathroom was excellent. Accessibly around the hotel was excellent. There are some steps around the pool areas but there is always ramp access nearby, there was no area around the hotel that my son could not access. The ramps were shallow and easy for my son to navigate himself. However, we did have few accessibility difficulties when it came to using the pools. Having a hoist to access the pool is essential for us and something we always ensure before booking. We had been assured that Arona Gran did have hoist access but on arrival we discovered that only the outdoor hydro pool had a hoist and neither of the two main swimming pools had hoist access. We also found the hoist somewhat difficult to manage if the person using it has no ability to stand. This meant that the person assisting with the transfer had to balance with one leg on the pool edge and didn’t feel particularly safe. However the hydro pool was nice and warm and my son enjoyed his time in it. The inside spa pool also has a hoist but unfortunately the position of it means that a wheelchair cannot access the side of the chair and therefore it is only useable if a person can stand to get into it. On a positive note the hotel management were very keen to listen to any feed back regarding accessibility. When we mentioned the few issues we had a manager named Stephano chatted to us on a few occasions and even met with us to look at the difficulties with the hoists. We were so impressed at someone taking time to listen to accessibility concerns and appearing to be genuinely interested in making improvements where needed. My son particularly loves joining in with the organised activities at the hotel and the animation team of Virginia and Miguel were brilliant throughout the week and our son enjoyed games such as shuffleboard, sjoelen, darts etc. Unfortunately a few games such a petanque were held on the beach which is accessed via steps meaning our son couldn't join in with these. There is a court for these in the hotel but is currently not being used. Again the staff were quick to listen and appeared keen to ensure that activities are accessible for all. I hope they make this possible in the future. The food at the hotel was outstanding and easily the best out of any hotel we have stayed at before. There was plenty of choice at both breakfast and dinner, it was beautifully presented, fresh and delicious. We would like to say a special thank you to Esperanza, Arsenio and Juanjo in the restaurant, they always greeted us with a big smile and a warm welcome. They always had a handy accessible table ready for us which was much appreciated. In fact, the very best thing about this hotel has to be the staff, everyone, yes everyone, we encountered was friendly and welcoming. From the reception staff, restaurant, bar, pool bar, animation team, management, cleaning staff, I've never encountered such all round good professional, warm and friendly service. Overall we had a fantastic holiday and will definitely look forward to returning to Arona Gran in the future.

We have just returned from a 6 night stay. We booked an UP! room. To be honest just to be guaranteed a sunbed and not have to crawl out of bed at stupid o'clock to reserve a bed in a good spot sold it to us. Advertised as a premium unique experience we weren't sure whether the extra money would be worth it but it did not disappoint. Our room was on the 4th floor (471) We were on the end of the floor so only had neighbours on one side but rooms seemed well sound proofed we never heard anything next door or from above. If I had to criticise anything it would be the pillows which were very unsupportive and cups and saucers are a bit dated now so it would be good to have mugs in the room instead. But that's the boring bit. The Wow! is the UP Terrace on 7 (the roof) - rattan sunbeds with deep cushions and a massive beach towel. Breakfast lunch and 'afternoon tea' is served through the day. Everything is served as finger food, the variety is good and changed every day. With fizz wine beer cocktails and premium spirits. Available to graze and drink at no additional cost from 10am to 7pm. The space is well designed. There is plenty of space between sunbeds you are not on top of each other. The 2 small infinity pools and hot tubs are temperature controlled although during our stay one was definitely cooler than the other which some people had an issue with but it didn't bother us. However, the hotel manager and maintenance team were responsive in trying to correct. Our holiday vibe was to fly and flop and that was exactly what we managed to achieve. Most people we spoke to were returning for the 2nd 3rd 4th and even 12th time and some had already booked to return - testament to what this hotel has to offer. The main restaurant where we had breakfast and evening dinner offered a wide variety of food. We had 2 small gripes - we like our food hot and some of the food was only luke warm. At breakfast there would be a pile of pancakes but the ones on the top were always cold you had to go to the bottom to get a 'warm' one. I don't have food allergies but do have intolerances so like to know what I'm eating and whilst there is signage there is not signage for everything and sometimes not clear what sign referred to what food so this put me off trying some things. All the staff are courteous helpful and friendly. The whole place functions as a well oiled machine. We were so impressed we are hoping to return in September and will definitely go UP! again. Thanks Arona Gran for a memorable stay. We will see you again soon.

Seventh time back, this time on "UP". This is an excellent upgrade. No more early rising for a sunbed. You are guaranteed a bed and they all have great sun and excellent views. The UP terrace covers most of the roof space, is luxurioulsy appointed with upscale furniture and provides a luxury escape for the everyday norm-at a cost of course and it is not cheap. Pros and Cons. CONS. The wine is poor (The Cava however is excellent with three different varieties. The beer is worse, however there is an Amstel 5% bottle which is excellent. There is a smoking area right next to the eating area-how stupid is that? Some people cheat the small morning queue by using the fire escapes (Management!). Parasols are basically life expired (Management!). CONS. Brilliant staff as with the rest of the Hotel. Furniture is luxurious, high quality towels. Sunbed ratio 10:1 person. Cava is excellent and flows all day. Endless coffee and tea to suit most tastes;fresh orange juice; Breakfast buffet, lunch buffet and afternoon tea buffet, all immaculately served and replenished so that every one can have what they want-each session around 2.5 hours each. No queuing just orderly wandering through the buffet area, which is reassuringly beautifully presented. Stunning selection of dishes-Breakfast-Croissants;pastries;breads;cold meats and cheeses-typical continental fare.Lunch for instance Serrano ham; Smoked Salmon;Iberico Pork;Prawns;Small coated chicken pieces;salads; Afternoon tea-fruit (high quality);selection of delicious cakes again, endlessly replenished. Then there is the BAR-premium alcahol of every kind. Any cocktail you want. premium soft drinks. You need to scan you wristband here just to ensure you are an UP guest but no issue-simple. The wristband also gives you access to your room and the UP deck. Generally, this is a great value for money experience with superb views out over the bay and behind into the mountains. Really stunning backdrop. Couple of infinity pools, but you still have full use of the main pools-excellent! Still the same problems with the whole hotel, mainly the doves everywhere which can be very trying. Service is slow in the main bar in the evening. Smoking and vaping! Why is smoking allowed on the premises and in such stupid places-next to eating venues or by other peoples sunbeds and why is vaping permitted on the bar terrace? Is it permitted or are staff not enforcing the rules. Both filthy habits that I do not want to share. The staff are generally brilliant, friendly and helpful and work hard. The hotel is still outstandingly beautiful and the main buffet restaurant delivered some of the finest food I have seen in a buffet anywhere. All in all a great experience which is why we are heading back for number 8 in October-cannot wait.Thankyou Arona!

Went to the Arona Gran in May/June for our 25th wedding anniversary and enjoyed it. The staff were all friendly and helpful, from restaurant to bar staff, with a special mention to Arsenio, the Maitre D and Ruben, who was always smiling and friendly when collecting our plates, morning or evening and to Julian who was mainly at the pool bar, who was great too. The food at the hotel was very good, with a lot of choice with a roast choice every evening and cooking of various fresh meats and fish, plus various choices of potatoes, vegetables and salads with other meat and fish dishes in sauces or without. There was also good choices for deserts or cheeses if preferred. Breakfast was good too with a good choice wether you wanted a cooked or continental breakfast. The hotel was very clean from our room to the pool area and entertainment/bar areas and was reasonably priced for food and drinks. The only slight downsides we felt, in our opinion, were that the evening entertainment was for us, below par for the standard of the hotel, as it seemed fairly similar each night, with singers on, with some better than others. The other downside was a personal one, where our friends had come out to celebrate our anniversary with us, for the second part of our holiday and we were going to experience the Up! at the hotel. Unfortunately when we went to ask the price, the cost was different for our friends, due to them having a side sea view room rather than a sea view room which we had. We didn't agree with this as the experience is the same no matter what room you have, so didn't do the UP! experience, so think this could be something the hotel could look into as it slightly spoilt, what was until then a brilliant holiday. Just another note for people who may be going to the hotel for the first time, is that the hotel doesn't use/take cash payments as your door card is like a credit card, so any drink or food goes to your hotel room, so we kept our receipts to keep a check on what we had spent. Also my wife is a coeliac and was well catered for, as the restaurant has an allergy board with signs for each allergen and the stations have a card stating what the food is and signs of allergens that it may contain, if any. Would definitely go back to the hotel as we had a great time even with our slight downsides and would recommend if anyone is going to Los Cristianos for a special occasion or just a lovely holiday 😀

The Arona Gran has been a favourite stay of mine for a number of years. I enjoy the daily activities lead by the activities team most notably led by Virginia. The evening entertainment of cover bands are also enjoyable. The buffet food is lovely. The daily room service is excellent. The hotel is very clean and there is no noise. The bar staff are all very friendly.

This is a fabulous hotel, full of friendly staff and is spotlessly clean I will definitely return

The hotel is fabulous and very relaxing. Fantastic Atrium gives the wow factor. The rooms are very nice and cleared often. The staff were very professional and friendly. The food was great with lots of choice and the service was very good. The pool areas are brilliant with a selection of pools and plenty of sunbeds. The pool bar serves excellent snacks and drinks. We would definitely return here to enjoy a relaxing luxury break!

Our last day here, and absolutely beautiful hotel, wow factor as soon as you walk in, staff all very welcoming and professional and helpful, rooms are beautiful and housekeeping are the best. So much choice at breakfast, couldn't fault it, everything you need. Loved the activity sessions especially the Aqua gym sess and also the Pilates and stretching in the gym, trainers are brilliant and very knowledgeable, pools are both lovely, gardens are beautiful and plenty of sun loungers, location is very good, near to the sea, we could hear the waves crashing in during the night, which I love x I would highly recommend this hotel. A big mention for Damien's bar andTapas, it quality little bar, located just off the main walkway, by the sea, look for his advertising board, best tapas, absolute best Sangria and such a fab couple, really have that personal welcoming touch , not to mention the gorgeous dog, Sadie. Highly recommended 👌

First time at this Hotel and have to say it was fantactic, adults only so no childern. Great variety of food for all tastes. 2 great swimming pools one quite fresh whch i used first then another much more warmer. We booked a room with a pool view and overlooked the ocean as well, i would recomend doing this as its not much more. They only cater for half board so you have to buy a drink at dinner as you cannot bring your own, you should budget for this. Beach is a 20-30 min walk where you will pass resturants and shops. If you want better class of shops get a taxi, the reception will call one for you the drivers know where to go. They had entertainment every evening with the main act at 9.30 for 45 mins or so. They are using backing tracks so although there are different artists they mostly sing the same songs so can get repetitive unless you like Tina Turner, Tom Jones, Lionle Richie, and so on and on it goes. Maybe the entertainment manager should ask them for their set list and delete some songs before they start if repeated some days before. If you book this hotel you wont be disappointed, we went at Easter and it was very quiet sun loungers were not a problem as you are not allowed to reserve them with your towel but i have to say this was not policed very well and about 6-8 couples abused the system every day. Their towels should have been removed by staff as it states on the pool rules.