SPLENDIDO

This hotel had been on my bucket list for over five years. We travelled from the other side of the world specifically to stay here, so naturally our expectations were incredibly high. All I can say is... wow. It didn't just meet our expectations—it exceeded every single one of them. There is something truly magical about this place that is impossible to describe until you experience it yourself. It is one of those rare destinations that creates memories for a lifetime. The iconic view over the bay is simply breathtaking. You could spend hours just sitting on the terrace, taking it all in, and never get tired of it. Following the recent renovation, the property itself is absolutely stunning—every detail has been beautifully designed. It feels like stepping into an Italian dream. The food is exceptional, but what really impressed me was the attention to detail throughout the hotel. Having a dedicated coffee bar where guests can explore some of the finest coffee beans from around the world is such a unique and thoughtful touch. However, what truly makes Splendido extraordinary is its people. I travel extensively and stay in luxury hotels around the world, so I know how difficult it is to deliver genuine five-star service. Too often, luxury hospitality can feel scripted, overly formal or even intrusive. Splendido has mastered the perfect balance. Every single member of the team—from the drivers and reception staff to the restaurant teams and housekeeping—was exceptional. Everyone greeted us with genuine warmth, humility and natural smiles. Nothing felt rehearsed or forced. They made us feel welcome from the moment we arrived, remembered the little details, built genuine rapport in just a few days, and somehow always seemed to anticipate what we needed before we even asked. That level of service is incredibly rare. You never feel judged, uncomfortable or overwhelmed. Instead, you simply feel relaxed, cared for and completely at home, while knowing that someone is always there whenever you need them. I don't know how you train your people, Splendido, but whatever you're doing, you've perfected it. This is, without question, one of the most magical hotels in the world, and one that fully deserves its reputation. Thank you for creating such an unforgettable experience. We are already planning our return next year.

Splendido is a place to enrich feelings in a lovely way! Words cannot describe the beauty of this property! The location and vieware both breathtaking! Definitely back to Splendido next year!

From start to finish you were made to feel important with all staff being attentive but not intrusive. Nothing was too much to ask. As it was my birthday, we were upgraded to a suite and left a bottle of champagne which was fantastic - a balcony with a view you can only dream of. We will certainly be returning

Is hard to imagine that my last review of this property was in 2018. If you go back and read that review, while a few of the faces have changed, many have not and the hotel, post last year‘s refurbishment is better than ever. General manager Alfonso Pacifico and his team continue to provide an experience that is supremely unique and the epitome of La Dolce Vita. Too many wonderful staff members to name. Some, like Vladi, Mina, Andrea and Luca have been there since before we began going nearly 15 years ago and feel like family every year. Others like Clarissa and Simon are newer leaders who are getting the best experience possible in true top level hospitality and service and each made our trip incredibly special with thoughtful personal touches. Some may say it is just too expensive, and it certainly is expensive, but at our last breakfast, we were observing the incredible number of small, carefully crafted details that come together to provide the Splendido experience and, for those that appreciate such things, there is no better hotel. In the world where there are a lot of expensive things that do not deliver, the Splendido delivers. A special nod this year goes to the housekeeping staff who did a wonderful job during our visit. Too many five star hotels have let that area slip in recent years and it is clear the Splendido has not. Finally, as it increasingly has become a consideration at certain places, while the Instagram/Tik Tok crowd certainly has found the Splendido, it was not overwhelming, and the hotel very appropriately ensured that the few guests who were looking to capture the magic for others were not intrusive in a way that made our visit any less pleasant. Bottom line, upon arrival we had said that we would probably skip a year due to a trip next year that we are planning to Japan, but by the end of the visit we were planning next year‘s visit for September. It is just that good.

We simply could not have had a better time. Gorgeous hotel, gorgeous room, delicious food, and impeccable, friendly but polished service.

My husband and I have been coming to Splendido for years, and every visit feels like returning to a very special place. This year, the combination of the beautiful renovation and the outstanding service throughout the hotel—from the bar and restaurant to the pool area and spa - made our stay particularly special. The renovation has been beautifully executed, preserving all of the hotel’s elegance, character, and timeless charm while giving it a fresh new energy. A special thank you to Maina Macri and Federico Paolella. Their leadership is clearly reflected in both the bar and the main restaurant. What stood out most was not only the professionalism and consistency of the service, but also the personal attention they gave us throughout our stay. Both Maina and Federico took the time to understand our preferences, requirements and accommodate our specific needs, always with warmth, genuine care, patience and kindness. They made us feel truly welcome, valued, and at home. In luxury hospitality, beautiful surroundings are important, but it is people who create lasting memories. Their dedication, attention to detail, and sincere desire to make guests happy did not go unnoticed, and we are deeply grateful for everything they did to make our stay so special. I would also like to extend a special thank you to Katia, the Spa Manager. She is exceptional - gracious, welcoming, accommodating, and always ready to help with a smile. Her professionalism is matched by genuine kindness, and she contributes enormously to the overall guest experience. Every interaction with her was a pleasure. Another special mention goes to Vlad, the pianist. The evenings at Splendido would simply not be the same without him. His music, singing, charm, and ability to engage with guests create a magical atmosphere night after night. He brings energy, elegance, and personality to every performance, and listening to him is always one of the highlights of our stay. He is a wonderful entertainer and an important part of what makes the hotel so memorable. Overall, Splendido continues to be one of the most special hotels we have ever visited. The setting is breathtaking, the atmosphere feels like something out of a fairytale, and the level of hospitality remains exceptional. The only area where I feel there is room for improvement is the front desk experience, which did not quite match the outstanding standard set by the teams in the bar, restaurant, pool area, spa, and throughout the rest of the hotel. Thank you to everyone who helped make our stay so memorable. We are already looking forward to returning.

I would like to keep this hotel only for me and not make it too popular :-)... but honestly, this was the best extended weekend we ever had with my wife. The experience at the Splendido is unmatchable with everything you've seen or experienced anywhere else. I can guarantee you that. Everything is just perfect at this place.. people, location, food, pool... but above everything, the kindness and professionalism of the people working there. Don't hesitate even a second to go there. On my side, I will definitely return ! Grazie!