Poor experience. Would not go back. Very disappointed.
pirms 4 mēnešiA group of 4 of us booked this hotel as a package through Jet 2. I requested to Jet 2 to have two rooms close to one another with two single beds. We got to the hotel in the evening to check in and they said there was no request made, despite speaking to Jet 2 on the phone and making the request. Two days later a lady at the reception politely apologised for the mistake and said they did have the request from the moment we checked into the hotel. It gave the impression to us that the guy who checked us in could not be bothered as it was later in the evening. The food was dreadful, overcooked, cold and the same every evening. The waiters take ages to lay the table for you and on one occasion my friend asked for a knife and fork and they gave him someone else’s used knife and fork and he asked us to clear up our own cups that were from the buffet. The staff are not trained in hospitality what so ever. The food was so bad we had lunch and dinner out every afternoon and evening. The drinks at the hotel are awful too. Cocktails, spirits and beer all really poor quality and definitely watered down. It was so bad we didn’t drink at all at the hotel and found a nice bar on the strip to drink at. The WiFi and mobile data is terrible in the hotel too and you have to pay extra for premium WiFi. Most of us had to go outside the hotel to even get any connection. The hotel also charged us extra for a safe. I have not been to any hotel that does this. The cleaners do not clean the rooms properly our bedroom floor was disgusting as well as the bathroom floor. One morning the cleaners knocked on our friend’s door for room service and they politely said to come back in 15 minutes. The cleaners did not come back at all and the receptionist said “Oh the cleaners have left”, no apology at all and offered them toilet roll and towels. Our AC stopped working so we asked for the engineer to come to our room to fix it. When we were walking back to our room he was vaping in the hallway next to our room and blew and massive cloud straight in our face. What hotel do you go to that their staff does this. We will not be going back to this hotel again and I would not recommend it to anyone.
