Sol Tenerife

One of the worst hotels I have ever stayed in. The communication is terrible and you do not get the full all inclusive that you pay for!! Avoid at all costs. Staff is very unfriendly and unkind. No effort to make your holiday good at all.

One of the worst hotels I have ever stayed in. The communication is terrible and you do not get the full all inclusive that you pay for!! Avoid at all costs. Staff is very unfriendly and unkind. No effort to make your holiday good at all.

One of the worst hotels I have ever stayed in. The communication is terrible and you do not get the full all inclusive that you pay for!! Avoid at all costs. Staff is very unfriendly and unkind. No effort to make your holiday good at all.

I'm here at the moment and sat on my balcony for the past 2 hours, I can see at least 4 sunbeds with towels on them and no one has been near them all that time. This needs to be controlled better by staff. It's unfair on other hotel guests.

I'm here at the moment and sat on my balcony for the past 2 hours, I can see at least 4 sunbeds with towels on them and no one has been near them all that time. This needs to be controlled better by staff. It's unfair on other hotel guests.

I'm here at the moment and sat on my balcony for the past 2 hours, I can see at least 4 sunbeds with towels on them and no one has been near them all that time. This needs to be controlled better by staff. It's unfair on other hotel guests.

I'm here at the moment and sat on my balcony for the past 2 hours, I can see at least 4 sunbeds with towels on them and no one has been near them all that time. This needs to be controlled better by staff. It's unfair on other hotel guests.

Great location right on the beach, plenty of places to eat and lots of shops around. Lively atmosphere, mostly young adults. Special mention to daniel who strived each day and night to liven up our nights, through karaoke, mini games and pool games in the daytime. He was very welcoming and made sure we had the best experience possible as a group of 14. Rooms are basic but good, always clean.

Great location right on the beach, plenty of places to eat and lots of shops around. Lively atmosphere, mostly young adults. Special mention to daniel who strived each day and night to liven up our nights, through karaoke, mini games and pool games in the daytime. He was very welcoming and made sure we had the best experience possible as a group of 14. Rooms are basic but good, always clean.

Great location right on the beach, plenty of places to eat and lots of shops around. Lively atmosphere, mostly young adults. Special mention to daniel who strived each day and night to liven up our nights, through karaoke, mini games and pool games in the daytime. He was very welcoming and made sure we had the best experience possible as a group of 14. Rooms are basic but good, always clean.

Great location right on the beach, plenty of places to eat and lots of shops around. Lively atmosphere, mostly young adults. Special mention to daniel who strived each day and night to liven up our nights, through karaoke, mini games and pool games in the daytime. He was very welcoming and made sure we had the best experience possible as a group of 14. Rooms are basic but good, always clean.

The hotel was really good, but Daniel was what really made the holiday, from the moment we got to the hotel he went out of his way to ensure we had the best holiday! From chatting to us at dinner to involving us in games and competitions. He really made us feel welcome and we would love to come back. He let us sing karaoke we had so much fun every night because of him. The only thing I would say is the security guard was rude and had attitude when coming back in at night and made us feel unwelcome at that time. But apart from that it was a great holiday and the bar staff were all brilliant and the food was lovely.

The hotel was really good, but Daniel was what really made the holiday, from the moment we got to the hotel he went out of his way to ensure we had the best holiday! From chatting to us at dinner to involving us in games and competitions. He really made us feel welcome and we would love to come back. He let us sing karaoke we had so much fun every night because of him. The only thing I would say is the security guard was rude and had attitude when coming back in at night and made us feel unwelcome at that time. But apart from that it was a great holiday and the bar staff were all brilliant and the food was lovely.

The hotel was really good, but Daniel was what really made the holiday, from the moment we got to the hotel he went out of his way to ensure we had the best holiday! From chatting to us at dinner to involving us in games and competitions. He really made us feel welcome and we would love to come back. He let us sing karaoke we had so much fun every night because of him. The only thing I would say is the security guard was rude and had attitude when coming back in at night and made us feel unwelcome at that time. But apart from that it was a great holiday and the bar staff were all brilliant and the food was lovely.

The hotel was really good, but Daniel was what really made the holiday, from the moment we got to the hotel he went out of his way to ensure we had the best holiday! From chatting to us at dinner to involving us in games and competitions. He really made us feel welcome and we would love to come back. He let us sing karaoke we had so much fun every night because of him. The only thing I would say is the security guard was rude and had attitude when coming back in at night and made us feel unwelcome at that time. But apart from that it was a great holiday and the bar staff were all brilliant and the food was lovely.

Stayed with partner and friends with all inclusive. The staff were fantastic, polite and very helpful, especially the entertainment (Daniel). The food and drink were more than adequate, fulfilling needs and desires across the holiday with a large variety of quality and quantity. Only reason I cannot rate this 5 stars is due to one poor interaction with a security guard at the resort, but irrespective of that…Brilliant

Stayed with partner and friends with all inclusive. The staff were fantastic, polite and very helpful, especially the entertainment (Daniel). The food and drink were more than adequate, fulfilling needs and desires across the holiday with a large variety of quality and quantity. Only reason I cannot rate this 5 stars is due to one poor interaction with a security guard at the resort, but irrespective of that…Brilliant

Stayed with partner and friends with all inclusive. The staff were fantastic, polite and very helpful, especially the entertainment (Daniel). The food and drink were more than adequate, fulfilling needs and desires across the holiday with a large variety of quality and quantity. Only reason I cannot rate this 5 stars is due to one poor interaction with a security guard at the resort, but irrespective of that…Brilliant

The hotel was outdated you could see that as soon as you walked in. Pros Near the strip if you like to party Food was lovely Staff really polite unless you had an issue. Cons 1 plug socket not near kettle or mirror 1 tea bag each on arrival 1 sugar no milk Air-con blowing hot air only spoke to reception and they didn’t care No reps ever visited hotel Noise from the strip until 4am some nights later Room very very old and dated, tiles mostly damaged and just patched up, bath painted over where enamel came off. Balcony doors loose so rattled all night with wind and didn’t shut properly. Loads of noise NOT a family hotel at all Offered drugs every time left hotel Pool towel had to pay to have a clean one every time you wanted to change (I don’t use a towel all week at home 😒) No air con in reception or in lifts the BO stunk so bad one day had to walk up 8 flights of stairs as smell made us feel sick. Doors constantly slamming all hours of the day/night. TV on an angle so can’t even watch properly Lights over bed too low so can’t sit up to read a book Snack Bar for an all inclusive you had to pay more for everything Loads of bugs in the pool and suntan lotion looked like never cleaned. The safe was extra no problem but only took card payments?? We have been on many holiday some amazing some not so great but this hotel was shocking in our opinion. Everyone is entitled to their own views but this is our honest review this has really put me off going back to Tenerife.

The hotel was outdated you could see that as soon as you walked in. Pros Near the strip if you like to party Food was lovely Staff really polite unless you had an issue. Cons 1 plug socket not near kettle or mirror 1 tea bag each on arrival 1 sugar no milk Air-con blowing hot air only spoke to reception and they didn’t care No reps ever visited hotel Noise from the strip until 4am some nights later Room very very old and dated, tiles mostly damaged and just patched up, bath painted over where enamel came off. Balcony doors loose so rattled all night with wind and didn’t shut properly. Loads of noise NOT a family hotel at all Offered drugs every time left hotel Pool towel had to pay to have a clean one every time you wanted to change (I don’t use a towel all week at home 😒) No air con in reception or in lifts the BO stunk so bad one day had to walk up 8 flights of stairs as smell made us feel sick. Doors constantly slamming all hours of the day/night. TV on an angle so can’t even watch properly Lights over bed too low so can’t sit up to read a book Snack Bar for an all inclusive you had to pay more for everything Loads of bugs in the pool and suntan lotion looked like never cleaned. The safe was extra no problem but only took card payments?? We have been on many holiday some amazing some not so great but this hotel was shocking in our opinion. Everyone is entitled to their own views but this is our honest review this has really put me off going back to Tenerife.

I’m not normally one to complain and have stayed is some right dives but this is by far the worst one! I have no idea how this is a 4* hotel. There’s only one bar with a long queue so getting the most out of all inclusive is impossible, very small selection of cocktails, there are barely any sun beds and only chairs that are in the shade, lot of broken things in our room, loads of mozzies in our room even tho we left the balcony closed at all times, even tho it’s by the strip that noise isn’t the problem it’s the people in the hotel partying in the room all night even tho the strip is 2 mins away! Say they have quiet hours but we complained a couple of times and nothing was done about it! They cut your wristbands off on check out which I have never stayed in a hotel who has done that before, we were leaving the hotel 2 hours later and considering how much we’ve paid you think you could at least get some drinks even water! There’s so much more but I’d be here all day. Avoid avoid avoid

I’m not normally one to complain and have stayed is some right dives but this is by far the worst one! I have no idea how this is a 4* hotel. There’s only one bar with a long queue so getting the most out of all inclusive is impossible, very small selection of cocktails, there are barely any sun beds and only chairs that are in the shade, lot of broken things in our room, loads of mozzies in our room even tho we left the balcony closed at all times, even tho it’s by the strip that noise isn’t the problem it’s the people in the hotel partying in the room all night even tho the strip is 2 mins away! Say they have quiet hours but we complained a couple of times and nothing was done about it! They cut your wristbands off on check out which I have never stayed in a hotel who has done that before, we were leaving the hotel 2 hours later and considering how much we’ve paid you think you could at least get some drinks even water! There’s so much more but I’d be here all day. Avoid avoid avoid

The hotel has some positives, but unfortunately the constant noise completely overshadowed our stay - we stayed for 7 nights and did not have one reasonable nights sleep The rooms were a good size and housekeeping did an excellent job, cleaning daily and refreshing towels without needing to be asked. The catering staff were always prompt, friendly and approachable, and there was a wide selection of food available at the buffet, although the quality could be a bit hit and miss depending on the day The entertainment team, particularly Daniel, were fantastic. They were friendly, enthusiastic and really encouraged guests to get involved. There was a great variety of activities on offer including stretching, yoga, Pilates and water biking. The hotel is also in a great location, close to bars, shops and the beach, with lovely views from the balconies. The all inclusive drinks were another highlight, with a great cocktail selection and no restrictions, and importantly the alcohol certainly wasn’t watered down or cheap However, the biggest issue by far was the noise. This hotel is clearly aimed at younger groups looking to party, and throughout our stay it was full of young lads and girls who were often loud, rude and showed very little consideration for any other guests. There seemed to be no respect for people trying to sleep Music from the surrounding bars continued until around 4:30am every single night, and the hotel itself has virtually no soundproofing. Even with foam earplugs (which reception provides if you ask), we could still hear loud music, shouting, people in an returning to their rooms and noise from around the hotel throughout the night. Staff appeared largely unconcerned about noise disturbances and made little effort to address disruptive behaviour Other downsides included a lack of sunbeds, meaning guests had to reserve them very early in the morning by putting towels down and queuing. Security staff were disappointing and not particularly helpful. Also, there was only one plug socket in the room, so definitely bring an extension lead if you want to charge devices Overall,if you’re looking for lively nightlife and don’t mind very little sleep, this hotel may suit you. But if you’re hoping for a relaxing break or value peace and quiet, I would strongly recommend looking elsewhere

We were here for 2 weeks when we first arrived at the hotel we went to check in and there was no record of us being there so the staff went in the back and we had to wait 30 minutes and the block come back and said the manager is sorting it as they had it on record we was coming last year not this but I had the booking for this year and then a women come out very nice lady sorted it out and got us two rooms one on 7th floor and the other 11th floor which we didn’t mind not being on the same floor and the staff was very nice location was ok but not the best as it’s right by the night clubs so wasn’t get much sleep as the music went on until 4am and then the youngsters came back talking very loud slamming doors waking my 6 year old up the animation team was extremely good and very friendly with the kids the rooms were very clean but the cleaners stole my vodka and my sons hat the food was very good always found something to eat as me and my son are very fussy about what we eat as I suffer from irritable bowel syndrome the only down side from the holiday is that we was all bitten by mosquitoes very bad my whole lower legs are covered and back is covered and we are never going to Tenerife in June again

I have just come back from a one week stay with my family. Two of my sons are aged 20 & 24 so the location was ideal for them as right near Veronica's where they went every night. I was sceptical after reading reviews but I was really pleasantly surprised. We stayed in Block B & we didnt really have any trouble sleeping with noise and during the day I was able to get a sunbed for the family with no issues! There were plenty - Just need to go after Breakfast. I would suggest a multi plug socket for your room as the you only get one and that was for the fridge also. The room was clean and staff were super friendly. There were issues with leaking Air Con which i slipped on but the hotel did everything they could to get it fixed and even reached out to check I was ok. The pool isnt rowdy like I expected during the day and really is a mix of families, couples and young people alike! Myself & my husband didnt party on the strip but the location made is so easy for us to do lots of other things. It was surprisingly a really chilled relaxed hotel and wasnt a non stop party hotel as expected. The rooms were clean and comfortable and the Breakfast was lovely. If I would of stayed for longer than a week i was going to change hotel as I hadn't realised it was a Vibe hotel and im now so glad I didnt do that. We will be staying again! Thanks again for a great holiday!

I have just come back from a one week stay with my family. Two of my sons are aged 20 & 24 so the location was ideal for them as right near Veronica's where they went every night. I was sceptical after reading reviews but I was really pleasantly surprised. We stayed in Block B & we didnt really have any trouble sleeping with noise and during the day I was able to get a sunbed for the family with no issues! There were plenty - Just need to go after Breakfast. I would suggest a multi plug socket for your room as the you only get one and that was for the fridge also. The room was clean and staff were super friendly. There were issues with leaking Air Con which i slipped on but the hotel did everything they could to get it fixed and even reached out to check I was ok. The pool isnt rowdy like I expected during the day and really is a mix of families, couples and young people alike! Myself & my husband didnt party on the strip but the location made is so easy for us to do lots of other things. It was surprisingly a really chilled relaxed hotel and wasnt a non stop party hotel as expected. The rooms were clean and comfortable and the Breakfast was lovely. If I would of stayed for longer than a week i was going to change hotel as I hadn't realised it was a Vibe hotel and im now so glad I didnt do that. We will be staying again! Thanks again for a great holiday!

I have just come back from a one week stay with my family. Two of my sons are aged 20 & 24 so the location was ideal for them as right near Veronica's where they went every night. I was sceptical after reading reviews but I was really pleasantly surprised. We stayed in Block B & we didnt really have any trouble sleeping with noise and during the day I was able to get a sunbed for the family with no issues! There were plenty - Just need to go after Breakfast. I would suggest a multi plug socket for your room as the you only get one and that was for the fridge also. The room was clean and staff were super friendly. There were issues with leaking Air Con which i slipped on but the hotel did everything they could to get it fixed and even reached out to check I was ok. The pool isnt rowdy like I expected during the day and really is a mix of families, couples and young people alike! Myself & my husband didnt party on the strip but the location made is so easy for us to do lots of other things. It was surprisingly a really chilled relaxed hotel and wasnt a non stop party hotel as expected. The rooms were clean and comfortable and the Breakfast was lovely. If I would of stayed for longer than a week i was going to change hotel as I hadn't realised it was a Vibe hotel and im now so glad I didnt do that. We will be staying again! Thanks again for a great holiday!

Avoid this hotel at all costs. The food is sub standard. It is family friendly but I wouldn’t advise bringing children here. They have at least 4 security guards some of whom are in cahoots with the gangsters in Veronica’s strip. They identify and proceed to rob the most vulnerable. One of the most dangerous areas in a holiday destination I have been to in years. I would advise to stay away from this area.

Avoid this hotel at all costs. The food is sub standard. It is family friendly but I wouldn’t advise bringing children here. They have at least 4 security guards some of whom are in cahoots with the gangsters in Veronica’s strip. They identify and proceed to rob the most vulnerable. One of the most dangerous areas in a holiday destination I have been to in years. I would advise to stay away from this area.

Avoid this hotel at all costs. The food is sub standard. It is family friendly but I wouldn’t advise bringing children here. They have at least 4 security guards some of whom are in cahoots with the gangsters in Veronica’s strip. They identify and proceed to rob the most vulnerable. One of the most dangerous areas in a holiday destination I have been to in years. I would advise to stay away from this area.

Hotel is very nice. Dining and cleaning staff quietly go about their duties and provide an excellent service. However, reception staff wanted to charge me €10 to provide a replacement wrist band as the original had defective clasp. Also jobsworth security approached me with “can I see your wrist band” when I returned to the hotel after a night out despite me wearing a t shirt, no watch or bracelet clearly visible but wanted me to lift my arm up to his face. Can only assume he was bored and wanted to show his ‘authority’ to 4 nearby girls. Can’t understand hotel employees p*ssing off guests unnecessarily!

Hotel is very nice. Dining and cleaning staff quietly go about their duties and provide an excellent service. However, reception staff wanted to charge me €10 to provide a replacement wrist band as the original had defective clasp. Also jobsworth security approached me with “can I see your wrist band” when I returned to the hotel after a night out despite me wearing a t shirt, no watch or bracelet clearly visible but wanted me to lift my arm up to his face. Can only assume he was bored and wanted to show his ‘authority’ to 4 nearby girls. Can’t understand hotel employees p*ssing off guests unnecessarily!

I have just come back from a little week away with my two older sons and husband. I booked without realizing it was a vibe hotel so had really mixed feelings about staying due to drinking & party atmosphere also with the reviews about being on the strip. I can honestly say i was pleasantly surprised and was glad i didn't change hotel. My sons were able to party every night and gave me comfort as they were going to be able to get back ok and there was something for myself & husband to do off site too without going to Veronicas. We stayed in Block B and didn't have any noise hardly at all and although the rooms had minimum and badly positioned plug sockets they were clean and really comfortable. We had issues with leaking Air Con which was reported numerous times and fixed numerous times but it was sorted. The breakfast was lovely so no complaints there. We were able to get a sunbed every day with no rush and there were plenty of activities during the day - All the staff were extremely helpful and friendly and there wasn't chaos in the hotel just a mixed range of families, couples and young people. Just slightly disappointed in no cooking facilities with us being Bed and Breakfast. Other than that I was pleasantly surprised & glad i didn't change hotel due to other negative reviews.

I have just come back from a little week away with my two older sons and husband. I booked without realizing it was a vibe hotel so had really mixed feelings about staying due to drinking & party atmosphere also with the reviews about being on the strip. I can honestly say i was pleasantly surprised and was glad i didn't change hotel. My sons were able to party every night and gave me comfort as they were going to be able to get back ok and there was something for myself & husband to do off site too without going to Veronicas. We stayed in Block B and didn't have any noise hardly at all and although the rooms had minimum and badly positioned plug sockets they were clean and really comfortable. We had issues with leaking Air Con which was reported numerous times and fixed numerous times but it was sorted. The breakfast was lovely so no complaints there. We were able to get a sunbed every day with no rush and there were plenty of activities during the day - All the staff were extremely helpful and friendly and there wasn't chaos in the hotel just a mixed range of families, couples and young people. Just slightly disappointed in no cooking facilities with us being Bed and Breakfast. Other than that I was pleasantly surprised & glad i didn't change hotel due to other negative reviews.

First of all I want to say the food is lovely, the most I’ve ever eaten on holiday, the bar staff at the pool were so welcoming and kind. On day 4 I received a letter saying we had a last warning for behaviour, we were playing some music weren’t that loud baring in mind the next door neighbour is Veronica’s strip and it’s banging til 5am we were playing it during the day on a quiet £20 speaker before leaving the hotel around dinner time. I was angry because there was hundreds of drunk men sooking balloons shouting and fighting across from us but yet we got a warning not very fair. The cleaner was caught stealing cigarettes from my friends room so anyone staying here put everything in the safe and I mean everything. I bought 2 sleeves and came home with one so I suspect the same probably happened to me. My 20 year old friend went missing after NRG for three hours, she was on her own drunk doesn’t know where to go & when we went to reception for help a guy stood there awkwardly smiling saying he can’t call police we would need to find our way to the police station, the smiling made me so angry we thought something happened to her and he couldn’t have cared less! Considering what happened 2 years ago you’d think that would’ve gave them a fright but no! No compassion at all! picture attached of this man! We were all inclusive and our flight wasn’t til 8pm, but our all inclusive stopped at 12 which I think is terrible considering how much money we paid we were expected to spend more on our last day. You also cannot walk out the hotel without being harassed by multiple promoters and drug dealers. Overall I had a good holiday, the rooms clean, foods great. But cleaners & reception staff not so much. I would definitely check out other hotels but if this is your only option just make sure you keep your stuff in the safe, keep your wits about you and stay with your friends.

First of all I want to say the food is lovely, the most I’ve ever eaten on holiday, the bar staff at the pool were so welcoming and kind. On day 4 I received a letter saying we had a last warning for behaviour, we were playing some music weren’t that loud baring in mind the next door neighbour is Veronica’s strip and it’s banging til 5am we were playing it during the day on a quiet £20 speaker before leaving the hotel around dinner time. I was angry because there was hundreds of drunk men sooking balloons shouting and fighting across from us but yet we got a warning not very fair. The cleaner was caught stealing cigarettes from my friends room so anyone staying here put everything in the safe and I mean everything. I bought 2 sleeves and came home with one so I suspect the same probably happened to me. My 20 year old friend went missing after NRG for three hours, she was on her own drunk doesn’t know where to go & when we went to reception for help a guy stood there awkwardly smiling saying he can’t call police we would need to find our way to the police station, the smiling made me so angry we thought something happened to her and he couldn’t have cared less! Considering what happened 2 years ago you’d think that would’ve gave them a fright but no! No compassion at all! picture attached of this man! We were all inclusive and our flight wasn’t til 8pm, but our all inclusive stopped at 12 which I think is terrible considering how much money we paid we were expected to spend more on our last day. You also cannot walk out the hotel without being harassed by multiple promoters and drug dealers. Overall I had a good holiday, the rooms clean, foods great. But cleaners & reception staff not so much. I would definitely check out other hotels but if this is your only option just make sure you keep your stuff in the safe, keep your wits about you and stay with your friends.

The accommodations were fine. It’s clear that the hotel is improving year after year. It still happens that young, drunk boys and girls shout and play loud music late at night, but it’s a world of difference from when we were there last year. As for the entertainment program, I have to give special praise to Daniel. You couldn’t find a better person for the job of an animator. It’s incredible how much joy and energy he brings when playing with the kids. His greatest strength is the energy he radiates. His constant smile and boisterous voice give his personality a unique charm. Our family loves him very much… especially the kids. We’ll be happy to come back.

The accommodations were fine. It’s clear that the hotel is improving year after year. It still happens that young, drunk boys and girls shout and play loud music late at night, but it’s a world of difference from when we were there last year. As for the entertainment program, I have to give special praise to Daniel. You couldn’t find a better person for the job of an animator. It’s incredible how much joy and energy he brings when playing with the kids. His greatest strength is the energy he radiates. His constant smile and boisterous voice give his personality a unique charm. Our family loves him very much… especially the kids. We’ll be happy to come back.

aviod this hotel if you can every night the chicken was pink and undercooked same with most of the food the potatoes were rock hard.the staff are no help at all and very rude they tell you to do it on your own. this hotel is more to go out and party and only stay here.

aviod this hotel if you can every night the chicken was pink and undercooked same with most of the food the potatoes were rock hard.the staff are no help at all and very rude they tell you to do it on your own. this hotel is more to go out and party and only stay here.

It was our second stay at this hotel, and overall we had a good experience. We enjoyed the entertainment team. We loved the morning yoga and stretching sessions, as well as activities such as water polo. They also have a kids' club for younger children, and they will be in great hands with Raul, who is fantastic with kids. Dani was always energetic and also led excellent yoga classes. The evening animation is amazing too. However, we did not have a good impression of Nadia. We later found out that she is the head of the entertainment team, but we found her unfriendly and insincere. She often seemed to put on a smile, but her attitude changed as soon as she walked away. She also led some activities, such as aqua gym, and always used unusual music, which sounded Bulgarian or Balkan. Another issue was that she spoke only Spanish on the microphone, while most guests seemed to understand English. The other entertainers usually provided information in both languages. Her yoga classes compared to others also looked like she was showing off her “ skills “ rather than focusing on people. I would like to thank the amazing housekeeping staff. They always did their best and would politely ask when the room would be empty so they wouldn't disturb us. They were always in a good mood and made a genuine effort to communicate in English. The food was good. Breakfast was mainly geared towards English tastes; we expected a wider selection of fresh products, but it was still decent. Lunch and dinner were much better and offered more variety. However, guests with allergies may face some difficulties. You have to ask the staff about allergens, but unfortunately they did not always seem well informed. If the look of the hotel is important to you, you may want to consider another option. We didn't really care about that, so it was fine for us. However, we had some issues with the door, which sometimes wouldn't open, and the soundproofing is poor – you can hear almost everything through the walls. Overall, we enjoyed our stay and would consider returning, but there is definitely room for improvement.

It was our second stay at this hotel, and overall we had a good experience. We enjoyed the entertainment team. We loved the morning yoga and stretching sessions, as well as activities such as water polo. They also have a kids' club for younger children, and they will be in great hands with Raul, who is fantastic with kids. Dani was always energetic and also led excellent yoga classes. The evening animation is amazing too. However, we did not have a good impression of Nadia. We later found out that she is the head of the entertainment team, but we found her unfriendly and insincere. She often seemed to put on a smile, but her attitude changed as soon as she walked away. She also led some activities, such as aqua gym, and always used unusual music, which sounded Bulgarian or Balkan. Another issue was that she spoke only Spanish on the microphone, while most guests seemed to understand English. The other entertainers usually provided information in both languages. Her yoga classes compared to others also looked like she was showing off her “ skills “ rather than focusing on people. I would like to thank the amazing housekeeping staff. They always did their best and would politely ask when the room would be empty so they wouldn't disturb us. They were always in a good mood and made a genuine effort to communicate in English. The food was good. Breakfast was mainly geared towards English tastes; we expected a wider selection of fresh products, but it was still decent. Lunch and dinner were much better and offered more variety. However, guests with allergies may face some difficulties. You have to ask the staff about allergens, but unfortunately they did not always seem well informed. If the look of the hotel is important to you, you may want to consider another option. We didn't really care about that, so it was fine for us. However, we had some issues with the door, which sometimes wouldn't open, and the soundproofing is poor – you can hear almost everything through the walls. Overall, we enjoyed our stay and would consider returning, but there is definitely room for improvement.

Myself and my partner stayed at the start of June and the hotel staff couldn't have made us feel any more welcome. Rooms and hotel itself were dated but spotless to say the least. Food was fantastic they really have a great and wide selection when it comes to all 3 meals of the day. Staff were super helpful and were always so pleasant. Only down side is the noise level from the Veronica's strip but I understand there's so only so much you can do to block that noise out Will definitely be back time and time again

Easy check in, rooms dated but had everything I needed including a fridge. Pools are nice, cleaned daily, never enough sun beds but at least you cannot put towels down until after 9am. Seen lifeguard removing towels left most of the morning so other people can use the beds. Pool bar is busy , staff all friendly who work hard. I was all inclusive plenty food options, 2 cook stations which offered meat & fish as well as usual stuff. Good salad /meat/cheese choices. I was in block B side view of pool/sea view. It didn’t really get the sun but to be fair i spent little time in the room. Never had any issues with noise from the strip. All in all I enjoyed the week I spent here.

Daniel was incredible for entertainment, staff good. Cleaners excellent 👌 DANIEL DANIEL DANIEL

Amazing time , Daniel the rep made it . What a legend . Would recommend

Very clean throughout, great food choices in restaurant. Very noisy room til 4am with night clubs, no fly screen so mosquitoes in room, able to hear neighbour all night ,unhelpful reception staff,

Sea view room was fantastic. Loved the view. So much food, drinks, snacks & ice cream on all inclusive. Plenty of choice, something for everyone. The animation team are out of this world good with kids all day and night till late plus the stretching yoga pilates and fitness classes every morning we're amazing!! Plus aqua spin, aqua aerobics and pool games were brilliant. Thank you guys!! You're the BEST!! The Gym itself was very basic, could be updated but overall we had a 10/10 experience.

Terrible place people steal your food security won’t do anything to help and the reception are absolutely useless and won’t let you use their phone to call for help.

I do not recommend this hotel for families with children. The beach is 80% rocky, and at night there is huge noise until morning. Loud music and shouting from drunk people. There was even a disturbance in the hallway in front of our room during the night. Additionally, after returning from the beach one day, our room key card did not work. This was not the first time—these cards kept getting deactivated and had to be reactivated at reception repeatedly. This time, we were informed that we had to move 6 floors down from the top floor to another room because there was renovation work on the top floor. In the middle of our stay, we were told to move rooms on the same day, late in the evening, with a child. No assistance was offered, unlike in better hotels—no help with luggage, no trolley, nothing. We were simply told to leave the room. We received a similar room, but it was much noisier, had no available power outlet to charge a phone, and was cold at night due to leaky windows. There was loud music from the animation area right below our room until midnight or even later. At 4 a.m., staff were walking around the pool with leaf blowers. The receptionist lied to us, saying it would be quieter than on the 11th floor. It was a disgrace. We spent the entire trip sleeping with earplugs, which even caused me a skin allergy. I do not recommend this hotel. It is very low standard.