SOL PELICANOS OCAS

We stayed here for 5 nights at the start of July on an all inclusive package. The rooms were compact and basic but clean with everything you'd need. The food was of good quality both in the restaurant and the snack bar next to the pool. Staff were helpful and pleasant throughout the hotel and any queue's moved relatively quickly. We only had a long wait for the lifts on a few occasions,but mostly they were ok. We found it strange that even as all inclusive guests were still couldn't get drinks from the swim up bar,we had to pay. Surely this is one of the hotels biggest assets but unfortunately we didn't use it,and wouldn't pay all inclusive again for that reason. Overall a good solid hotel in a decent location.

I am beyond disappointed and disgusted, On my second day of my hoilday here came here for relaxation but no relaxation happened only stressed, I had my ipad on charge that night I took it off of charge sat it on my bed side table, went to pool to relax I come back and see my ipad moved above the bed suddenly i notice glass shards on the floor i immediately open my ipad and see it smashed like it was hit off something and mind you i had a case on it that would of protected the damage if the cleaners “dropped it” we immediately went down to management and told them we dont want cleaners and explained what happened that women said okay no cleaners and didnt do much from there. Next morning i wake up to a cleaner In MY ROOM!!! asking to clean it i said no cleaners and she said tomorrow or later and i said no no cleaners in my room at all! that was fine she left. I see a another cleaner lingering near her cleaner trolley and we confronted her she starts sweating horribly as if she came out of a sauna, we immediately knew it was her then we asked did u clean our room she said no no me not clean and kept acting like she didnt understand us when she clearly did so we asked her for her name and she kept saying number number and we were like no name??? and she says i have camera???? what the hell dose that mean anyways we got her name LYDIA!!!! that is her name we went down to management and said who was cleaning our room that day he said lydia now not only did she smash my ipad purposely and she lied to our face, we went to benidorm police which was great advice the hotel staff are useless and couldnt give any help this needs fixed asap!!! useless i wouldnt stay here again ive been put off ever going to benidorm due to this experience please watch your items at this hotel it’s disgusting.

It is a lovely hotel really good food, but second day there, we went back to our room, until my 16 year old daughter open her ipad, to see the screen was smashed to pieces. So confronted the cleaner, did she clean my room that morning, no not me she said i didn clean it. I showed her the ipad. Said it wasnt her. She wasnt in cleaning. But her face tld a different story. So went management put in a complaint. Next day back to management. The cleaner said it wasnt her. By the way her name is lydia , so i said i want to know who cleaned my room , low and behold yes it was are lydia who cleaned it, lying to me she didn clean it, dont know why she smashed the screen for. Jealousy maybe,£800 ipad, so any1 staying here. Plz look at the reviews before booking. Cause i didn, lots off thieving goin on with the cleaners, 100s off reviews about people getting money jewellery stolen, i said to management you want to listen to your customers more, cause 100s off customers cant b lying about your cleaning staff, so b aware off floor 7, with are lydia on the prowl.

The hotel was 10/10 I couldn’t be happier with our stay the food was 10/10, the staff was 10/10 especially micki, neno and raul they have made our stay better than we thought it would be. The entertainment was 10/10 its on everyday and every night only a 5 minute walk from the beach. Thank you Sol pelicanos orcas.

The hotel is in a great location with lots around and a short walk to the beach! The atmosphere is what you want for a Spanish all inclusive, lots of entertainment and things to do during the day and amazing shows during the night! The rooms are average, beds made everyday floor cleaned. No fresh towels given any day and we were here for 10 days! I would stay here again as I think for an all inclusive it’s great value for money! Mickey and Neeno were amazing with my nephews and family, very happy and also around to help! Oh and be prepared for Sunbed wars! If ur not in the Que before 8:30 then good luck

We are currently still staying here. Hotel is standard we had no expectations. Food mmm has good options but its always warm/cold not hot. Very disappointed in the fact just because we are half board we are not entitled to a fizzy drink with our meal. Just a fruit juice from the machine which is horrid. No tea or coffee options available unless its breakfast. Some staff come across rude. Very spainish orientated considering the fact the hotel is famous due to the tv show. English dont seem to get treated the same Likely I wont stay here again unfortunately

Had a good weeks holiday here some very good points, I thought the food was excellent, plenty of choice! Shower one of the best I have come across, plenty of power and nice room. BUT the lifts were slow especially at meal times a tip would be go early. Charging for the safe is a bit petty in this day and age especially as they are old and require you to carry a key around with you. If you have to charge at least update them so they are on a code. It was a bit cold of an evening and the duvet very thin so I asked for an extra one. Housekeeping brought one up but on putting it on the bed I noticed an awful dried blood spot. I was going to take it down but thought they will change it when they make the room, but they didn't ALL WEEK! Finally despite a notice in the room saying they would be removed, people were reserving loungers with towels and no staff were enforcing that rule. Really annoying.

Disgusting Racist Staff! Staff and managers are rude, and very racist towards British tourists. do not waste your money. Stay somewhere you will feel respected.

Lovely location prime for the strip, shops etc. Room was lovely and spacious with a bath and balcony, However the housekeeping at this hotel needs to seriously improve. We had to constantly ask for clean towels daily, the cleaners literally make the beds and leave. We asked daily for our floor to be swept/hoovered but this was still not done and we stayed 7 days. Not once did i see a cleaner with a hoover or even a sweeping brush. When you raise these issues all you get is 'ok i ask the team'. The cleaners came to change the beds whilst i had just got out of the bath didn't knock or anything and I mentioned the floors and just got 'I do beds only'. No shampoo or condtioner top ups either. However the food was a good selection every day. The rooms don't come with a kettle and its £25 euro refunded when u leave but when I asked for one i got told there was none left sorry. The pool has a steep drop into it which is no good for elderly or those with mobilty issues, several times I had to help people into the pool, I also couldnt stand in the pool at all ( I am 5ft 2) and there is no signs telling you how deep the water is. Personally I won't stay here again, if you do bring a dustpan and a travel kettle.

After reading reviews we were dreading coming here but we had the best time ever I would not hesitate to book again, staff were friendly the location was excellent, we had the all inclusive and the food was great lots to choose from, great entertainment every night, rooms were clean and fresh towels daily.

Upon arriving at the hotel, myself and my autistic daughter were placed in a ‘family’ room on the 8th floor of the Ocas building. These rooms have no balcony for safety reasons. I have no idea why we were placed there as we are two grown women. I was horrified to learn that not only did we not have a balcony but the air con didn’t work either. In 30 degree heat. I complained and was told to keep the window tightly closed as the air con works on a sensor. By the third day, I went back to reception angry and tired due to lack of sleep in the heat. This time an engineer was sent out. He pulled a hammer and other tools that were above the unit from the last attempted repair and switched the air con back on as the unit had been disabled in the ceiling. From that point on, the air con leaked. A lot. And the light next to it flickered and eventually failed. I had to put towels down to stop my daughter slipping and complained again. No joy. House keeping called by and told me to report it to reception. I told him that I had. He took videos and pictures and brought lots more towels and promised it would be reported as a matter of urgency. It was never dealt with. I’d like to add that during this whole time, the hairdryer never worked either and one of the only two sockets in the room was broken also for the entirety of our stay despite complaints. The food was standard. It was okay, the towels and bedding were changed every day, the room was filthy with little hand prints and questionable smears over the walls. The pools were lovely. My daughter hadn’t flown for ten years previously due to her difficulties and she has said that she won’t again. We really couldn’t wait to go home.

Just back from hotel. Was dreading going after reading some of the reviews, however i was pleasantly surprised. Room was absolutely fine, clean and spacious. Cleaned everyday. Only down side is noise. We stayed in 1235 which is first row of rooms on main road facing small pool. The doors aren’t sound proof and you hear alot of the passing strip goers making all sorts of noise up to about 4/5am Pool- great size of pool, plenty of sunbeds. The pool is closed until 9am, people queueing pointlessly from 8.30. I joined around 8.50 because there was 11 of us so liked to be together. Never had an issue getting one. For size of pool i feel no inflatables or balls is a shame. Lifeguard loves sound of his whistle. Food- breakfast great plenty of choices, never used restaurant for lunch always used pool bar which had usual burgers hot dogs toasties, also nice pastries yoghurts and fruit. Dinner i felt was a bit of a hit and miss, always something to have though. Im not sure i would stay here again solely on location, the hotel is right on start of strip so not ideal with young kids or parents.

The hotel was very nice with amazing entertainment. The entertainment staff were especially good. Incredibly friendly and always happy to help. Ana was extremely fun at entertaining all guests and nothing seemed to be to much trouble for her, she always had a smile on her face and did absolutely everything she could to make your holiday the best it could. Always full of energy and if I was in the hotel business I know she would be a huge asset to my team.

The hotel has a great central location, close to the strip and the beach front. The rooms are very basic, the shower was dreadful and bathroom door handle broken, plus main room floor dirty. The breakfast food was ok, but evening meal choice limited and quality pretty poor. Lovely friendly staff welcoming into the restaurant but otherwise had a rather unfriendly attitude.

Horrible I hated this place there was women with no bra not being told off and the hotel rooms were disgustingly filthy the staff are so rude and ignorant and they keep doing day light robbery because you get a drink you have a cup you return it and you get a token but if you recent the token you get a cup with ice and you must pay extra for the actual drink and it's just a loop taking your money and the food is disgusting my mother had projectile vomiting over a burger and I felt sick after fish and chips I do not recommend this hotel for family and for anyone.

Amazing hotel we loved staying here, all staff were so friendly and patient with my children and the security were great and not at all mean.

Great hotel for families Victoria Anna Diego yaiza David fantastic with kids our daughter was so happy and comfortable as they made them laugh and entertained them best time ever

This was booked as an all inclusive but this is not the case as you need a voucher for drink which is taken off you and you have to get another one. The room service is sadly lacking too as the the room wasn’t serviced until after 2pm despite the cleaners being on the floor from 9am far too slow with no as to why it’s sooooo slow. Also the rooms are not great they are dated and poorly done with no attention to details at all. The shelves by the beds poorly fitted and broken l, walls in need of a paint and dirty skirting boards. The bathrooms are poorly finished again no attention to detail. The hotel is in need of a revamp to modernise it and a better job done of the fittings. For the price paid for all inclusive you can get a far superior hotel that is modern, clean and finished to a high standard. I would urge the hotel to use the money they are making to put a big investment into the place and bring it into the modern era.

The hotel communal areas were kept quite clean and the staff were nice and helpful. However, we only had breakfast twice in the week we stayed and it was ok, the usual buffet. The lifts are an absolute nightmare. They take ages and generally go in the wrong direction first before getting to the floor you’ve requested! Three of our seven days we were left with no towels and had to phone down, and ended up waiting nearly an hour, which is not great when you’ve just got back from the beach. Two days we weren’t left any toilet roll, again had to phone down. Although there is a fridge in the rooms, kettles if available can be hired for 25 euros, 20 euros returned upon returning the kettle. The cleaning of the room left a lot to be desired and our sheets weren’t changed for the whole week! There is only very thin sheets on the bed to sleep under, and I was cold at night so I asked for a blanket two nights running but never got one. Some of the antics we witnessed in this hotel were not the fault of the hotel, and also not for the faint hearted. We won’t be returning.

Booked via Jet2 and I have to say found it appealing quality, booked as all inclusive which it is clear not. You are given a token to use at check in that is kept by the bar staff and you have to pay to get the token replaced, cleaning is to a poor standard and had to wait until the afternoon each day to be issued with clean towels. The food is a very basic offering and not the quality you would expect for the price you day. I would not recommend this hotel to anyway…

I stayed in this hotel 2 years ago and that it was good,the food was good and rooms were the usual Spanish hotel room.. However,this time I can see a difference,there are to sides to the hotel,it looks like one side has had an update,but they need to improve on the other side,it's shabby and dated,the toilets in the reception area are so badly in need of some kind of update,the rooms are reasonably ok ,clean and comfy bed,the food is shocking,the dinner is poor quality,nothing is hot,really you shouldn't have to put your food in the microwave,I had to give up going to the restaurant as it's not worth the disappoinment.

Stayed here for the 2nd year running, but will not stay here again. Very expensive, I know prices rise in half term. Staff friendly and helpful. Rooms basic and dated need a refurb. Shabby decor and fittings, balcony very small. On the plus side beds comfy and clean. Air con useless and mouldy fridge. Bathroom fitments in bad condition but you do get a bath and a shower. Saving grace is the lovely pool area very large. Never went to the entertainment as so close to so much more outside the hotel so cannot comment. Food lukewarm and not much choice, we got by but had a couple of meals out. Have had a lot better food in Benidorm would not recommend. Plus side weather was great and hotel is very central.

We stayed at Pelicanos with high expectations, but unfortunately the experience fell well short. A major issue was the lack of air conditioning. We were told it hadn’t been switched on yet because it was “not hot enough,” despite temperatures feeling like 30°C according to the Met Office. This was a daily complaint from many guests, yet nothing changed. With windows left open as the only option, nights were unbearable due to constant noise, music, and singing on balconies until after 5am, along with plenty of mosquito bites - clearly, it was warm enough. We were situated in the OCAS building, which had absolutely no entertainment and no atmosphere whatsoever. Everything appears to be run through the Pelicanos building, leaving OCAS feeling neglected and very flat in comparison. The rooms themselves were basic but functional; however, the beds were extremely uncomfortable. While towels were changed daily (a positive), the floors were not swept or cleaned during our five-day stay. Cleanliness in the main areas was very poor. Toilets were frequently filthy, with ongoing issues that were reported multiple times but not properly addressed. The general atmosphere was also disappointing - there were many heavily intoxicated guests, loud shouting, and regular arguments between groups. It didn’t feel family-friendly at all. Around the pool, there were instances of inappropriate behaviour, including questionable attire from a stag group despite children being present. To their credit, staff eventually intervened and removed one individual, but it shouldn’t have reached that point. There also appeared to be no clear cutoff for drinks. Breakfast offered a good range of food, which was one of the few positives. However, after one walk through the dinner service, we chose not to return. One genuine highlight was the hotel’s location. Within a short walking distance, we found some excellent restaurants, real hidden gems, which we discovered through TripAdvisor. It provided a welcome break from the all-inclusive environment, and it was noticeable that many other guests were choosing to do the same. Unfortunately, another downside of the location was the presence of street beggars directly outside the hotel. It was difficult to come and go without being approached, which at times felt uncomfortable and detracted from the overall experience. Other issues included vaping in the bar, cigarette butts scattered around the property, and constant noise at night from nearby bars emptying bottles into street bins, followed by early morning collections from refuse trucks after 5am. We chose this hotel because of its association with the TV show Benidorm, but aside from the pool, it felt nothing like it. This seems like a missed opportunity given its unique appeal. Overall, a very disappointing stay. Based on our experience, we would not return. It’s also worth noting that management appears to only respond to 5-star reviews, so I don’t expect a reply.

For the money it’s ok Stayed for three nights Rooms clean air con wasn’t very good tried the breakfast once and didn’t return. Location is very good staff very nice and friendly This is a party town so the hotel can be very loud at night

What can I say!! … hotel clean, bedroom staff wonderful … bar staff dismissive and patronising like I was somehow less than then because i was all inclusive, watered down vodka soooo much they were actually taking the mickey, and having to queue for a new plastic glass? Well it was frankly insulting considering what I paid … , the food was, well, honestly? … over cooked, rehashed, mushy and not even warm! I chose zucchini quiche it looked great but it was barely warm … the downstairs bar is like something like Out of the seventies … so uninviting like a waiting room!!! Oh and have I mentioned the drinks! Dire, tasteless, felt v isolated as a single lady too … v poor customer liasion … honestly don’t bother, overpriced and couldn’t care less!!!

Stayed for 4 nights for my daughters 18th birthday. Hotel lovely and clean with friendly staff. Rooms well equipped and comfortable. Great location. Staff brought champagne for my daughter totally thoughtful. Glad we didnt go full board as dont think its worthbit. Food ok but better to eat out. All round its a decent place to stay. We went as my daughter obsessed with the tv show Benidorm

Very dated front doors don’t work, aircon not on yet or don't work, toaster is rubbish. Rooms you can hear everything. Rooms very dated. You pay for kettle. Good points location. Clean towels everyday