SOL PALMANOVA MALLORCA

I had a wonderful time with my mom at Sol Palmanova ll ! Mr Eduardo in the buffet was extremely friendly & helpful. We looked forward to seeing him for our meals. I would definitely recommend & come again. Thank you.

We had a fantastic stay at Sol Palmanova and would happily return. The hotel was clean, the atmosphere was great, and it was the perfect place for a family holiday. A special mention has to go to all the staff. The reception team were always welcoming, helpful and happy to answer any questions. The bar staff worked incredibly hard and were always friendly with a smile, even when it was busy. The pool team did an amazing job keeping everyone entertained and creating a fun atmosphere throughout the day. A huge thank you to Toni from Cádiz, who was absolutely wonderful. He was so friendly, approachable and genuinely made our holiday even more enjoyable. His enthusiasm and kindness really stood out, and he is a real credit to the hotel. Thank you to everyone at Sol Palmanova for making our holiday so memorable. We can’t wait to come back!

As a family of 8 including two children we have enjoyed a great 10 nights at sol palmenova. Negatives first which are minor! Room wasn't replenished with milk, sugar and shower gel etc so had to ask. Was promptly done. Expensive shorts all marked from sitting at poolside! Hotel did wash them for us however marks reappeared! The sunbed situation really lets this hotel down. One morning I went down at 6am and was too late for good spots with children to be able to watch them at poolside. An allocation system would be much better and fairer. One morning we just got settled on loungers and a worker started drilling holes around the pool which was very noisy and frustrating as it went on for nearly 2 hours. I understand jobs need doing but a better time may of been more appropriate! Positives. Hotel is located in a great area for everything within short walking distance. Go out of back gate for the beach etc. Food was really nice and couldn't complain about anything. Drinks were fine and could even get cider between 4-8pm without upgrading. Room was cleaned every day and fresh towels supplied. Entertainment throughout the day was brilliant and the staff really engage with all ages. I really enjoyed the ice bath and the exercise bikes in the pool. The team deserve recognition as it was appreciated and great fun. The hotel was kept clean and tidy at all times. Would we come back or recommend. DEFINITELY we've thoroughly enjoyed so thankyou.

Great hotel clean and tidy, rooms cleaned every day with fresh towels, Great food in restaurant and snack bar, san Miguel on tap with all inclusive also , good size pools x2 superb location with restaurants and bars close by a few steps to beach 10 min nice walk to magaluf , would highly recommend

Had a brilliant time at Sol Palma nova. I stayed in Sol 2. Everything about hotel is lovely and clean. Food there is always loads to pick from and plenty of it. Staff all friendly and work so hard. Yes if you want a particular spot for sunbed you do have to be early otherwise there is loads of sunbeds. I was worried about going after reading some reviews but I wouldn’t let any out you off. I went as a solo traveller and I’m booking back for next year, loved it that much, less than 2 min walk to beach and loads of shops

We had an amazing family holiday at this hotel and couldn’t have asked for a better experience. From the moment we arrived, the staff were so welcoming, friendly, and always happy to help. The hotel was spotless throughout the day, with the cleaning team doing a fantastic job of keeping everything clean and well-maintained. There was always something to do, with entertainment available for both adults and children during the day and in the evenings, which made our stay even more enjoyable. A special thank you to Fernando and Eduardo, who truly made our holiday unforgettable. They both went above and beyond to make sure everyone was having a great time. Their kindness, energy, and excellent customer service really stood out, and they are a credit to the hotel. We had such a wonderful stay and have made some amazing family memories. We would definitely recommend this hotel and can’t wait to come back!

We had a fantastic stay at Sol Palmanova and thoroughly enjoyed our holiday. The hotel was clean, the atmosphere was welcoming, and the staff worked incredibly hard to make every guest feel looked after. A special thank you to Eduardo and Fernando, who really made our stay extra special. They were always smiling, friendly, and full of positive energy. No matter the time of day, they brightened our day with their warm personalities and excellent service. They are a real credit to the hotel and made us feel genuinely welcome.

We went in March, got a great deal we were all inclusive there was 4 of us, staff were welcoming and friendly. Rooms were decent size and clean. The food was good there was always something I could find to eat and I’m fussy! The drinks selection was good and cocktails were good. It’s only a short walk to the beach out the back of the hotel via the pool. The weather was beautiful to say we went in March even had a swim in the pool and it wasn’t too cold to be honest. There wasn’t much entertainment, however it was March so wasn’t expecting anything anyway. Not too long to walk into Magaluf across the beach front plenty of beach bars to stop at for a drink. The public transport is excellent and cheap! For 4 of us cost €15 from the airport and there’s a bus stop near the hotel. We used the bus to get to palma city spent the day there sight seeing we even went on a train to north of the island to soller not really much to see and do there tbf. Over all we had a good 5 days in palma nova and would recommend it!

My boyfriend and I booked a week-long all-inclusive stay here to celebrate our 1-year anniversary. We stay at Melia hotels regularly and chose this hotel because we wanted something special. Instead, it completely ruined what should have been a memorable holiday. Before booking, please do yourself a favour and read the negative reviews. They are not exaggerating, and they are not lying. I only wish I had listened to them before spending my money here. From the moment we arrived, the experience was awful. Our room had a strong, unpleasant odour that smelled like wet football boots mixed with cat urine. We gave it two days, hoping housekeeping would resolve the issue, but the smell never improved. It was a struggle just to get someone to come and inspect the room, and when they finally did, they insisted they couldn't smell anything despite the smell being overwhelming. The room itself was nowhere near Melia standards. The floor was noticeably uneven, there was drawing all over the wardrobe, the air conditioning unit was hanging off the wall, towels were not replaced regularly, and the beds were like sleeping on planks of wood. Couples should also be aware that the rooms have single beds pushed together rather than proper double beds. After spending over an hour in the manager's office complaining, we were finally moved rooms. However, this meant packing everything up, moving buildings, and losing valuable holiday time. What should have been a relaxing anniversary break became a stressful inconvenience. The pool situation is ridiculous. Despite signs clearly stating that sunbeds cannot be reserved before 9:30am, people reserve them from the early hours. We woke up at 5am on multiple occasions and could see that virtually every lounger had already been claimed. Hotel management does absolutely nothing to enforce its own rules. The drinks system is equally frustrating. Even though you're paying for an all-inclusive package, you have to hand over a token every time you want a drink and then queue again to return your cup to get the token back. It's a constant cycle of waiting in lines. To make matters worse, drinks are no longer included after 11pm even though the bar is open till 1am and you then have to pay. There are only two lifts serving the entire hotel, meaning long waits throughout the day. The staff were generally rude, unhelpful, and showed little interest in resolving guest concerns. The food was another disappointment. The buffet was repetitive, uninspiring, and virtually identical every day. The same dishes sat in the same places for the entire week. It became incredibly boring. To make matters worse, there were buckets placed around the restaurant catching leaks from the ceiling, which hardly inspires confidence. The towel policy is another money-making scheme. You have to pay a deposit for a towel, and if you want a fresh one, you're expected to pay additional laundry charges. One particularly misleading aspect was the "complimentary water" advertised when booking. We arrived at around 1:30am expecting bottled water in the room, only to be told that if we wanted water, we could fill a cup from a communal water dispenser or pay for a bottle. This is not what most people would consider complimentary water in the room. The evening entertainment area is far too small for the number of guests staying at the hotel. If you're looking for adult-focused entertainment, don't expect much. The hotel is overwhelmingly geared towards children, and finding seating for evening entertainment is a challenge. This is genuinely the worst hotel I have ever stayed in and is by no means anywhere close to the standard I expect from a Melia property. What should have been a special anniversary holiday became a week of frustration, complaints, queues, poor service, and disappointment. Following our stay, we contacted the hotel manager directly because we genuinely wanted to resolve our complaint privately rather than posting negative reviews online. Had our concerns been taken seriously and handled appropriately, we would not be writing this review today. Unfortunately, our experience with management was just as disappointing as our experience during the holiday itself. The responses we received were dismissive, unhelpful, and lacking any real concern for the issues we raised. Our biggest concern was the condition of the room. When you book a holiday, your room is where you spend a significant amount of your time, and it should at the very least be comfortable and fit for purpose. Ours was not. The unpleasant odour made the room difficult to stay in, and the inconvenience of having to repeatedly complain, spend time with management, pack our belongings, and move to a different room disrupted our holiday unnecessarily. What was most frustrating was the suggestion that there was nothing wrong with the room and that no smell existed. This left us feeling as though we were not being believed. Quite frankly, why would any guest invent a problem like this and voluntarily go through the hassle of changing rooms during their holiday? It makes no sense. At no point did we feel that management genuinely cared about the impact this situation had on our holiday or about retaining us as future customers. A hotel manager should be focused on guest satisfaction and resolving legitimate concerns, but that was certainly not our experience. Given the level of service we received, this hotel falls far below the standards we have come to expect from Melia properties. The attitude displayed by management was perhaps the most disappointing part of the entire experience. If guest feedback and online reputation were truly important to them, they had every opportunity to make things right, but they chose not to. I would never return, and I strongly advise others to think carefully before booking.

Hotel is spotlessly clean. We had a pool view room, very small but clean. Beds are perfect (firm mattres). View of the pool was lovely and not noisy. Air-conditioning was good but did stop working one night which made it very uncomfortable. Reported it to reception. It was turned back on the next morning after we made a complaint to our holiday rep. I do think they turn it off as no engineer came out and after complaining it miraculous worked again!! 5 minutes to beach front, via back gate, lovely variety of bars, restaurants and shops. Entertainment was ok. Childrens pool area was perfect for little ones, although not enough shade/parasols in that area. Main pool in Sol 1 was lovely, however the area was very cramped (all beds basically touch the next sunbed) again not enough parasols. All sunbeds usually had towels on them by 7am! Food was OK but very repetitive - ended up eating out every night. Restaurant in Sol 1 was very noisy. Drinks at the bar were ok, San Miguel was decent as were the Mojitos. Spirits are very weak. Token system works well. Would have been nice to have a proper glass for drinks in the evening. The lifts are hit and miss, be aware of them!!! Over all Sol Palmanova is a nice hotel, Palma Novs is a lovely area.

Start from best to worse: Location - good location, Room - Adequate but a bit small Drinks - Nice with decent portions; but have a token system which makes no sense when there’s no longer a restriction on the number of drinks and you get a plastic cup. At least make it a glass Food - revolting. On a good day the food was bland with a lack of choice and devoid of any form of seasoning. On a normal to bad day; the food was inedible. Tastes bad, awful texture and sometimes just tasted rancid - like it had been left out for days and started to rot. With us having to go out for meals just have a meal that tasted like food, not prison food. Attempted to complain to no avail with staff appearing not to care. The only place where you go to an inclusive and loose weight.

Arrived on the 9th April went to check ln found the check in staff very abrupt not even a smile got checked in went to room bed was as hard as concrete got up next morning went down for breakfast got our breakfast put it on a table for 2 went to get a coffee when. We back to table our food had Been put on another table with no place mats cutlery there were a lot of Spanish tourists so the restaurant worker used our table so 8 of them could sit together I found that very rude round the outside area are loads of tables there a notice near the bar no smoking witch is understandable went to a table well away from the bar had a vape of my cig. Bar staff shouted no smoking but it happened again big group of Spanish round tables smoking nothing was said to them so I went to the bar asked why can they smoke and not me there reply was didn’t see them they were sat close to the bar you could not miss the plumes of smoke they said there’s a smoking area. Guess we’re it is next to the pool we’re children are playing how stupid

I have just returned home on Wednesday from a weeks stay at Sol Palmanova. Before I flew out to Mallorca with my family I read ALOT of reviews both positive and negative and was a bit weary that we wouldn’t have a nice time. First of, the hotel itself is lovely, Sol 2 is only opened at the moment as Sol 1 doesn’t open until the end of the month, this also means the bigger pool was closed during our stay, however the small pool outside Sol 2 was big enough for everyone to enjoy themselves. I did ask before travelling for a sofa bed to be placed in our room for my daughter, the hotel did this with no issues. However, my husband also requested we get a sea view/ pool view room and when we arrived we had a view of the hotel opposite us and the bins out the back of the hotel. This meant our balcony got 0 sun the whole time we were there and didn’t give us the option of sitting on the balcony at all throughout our stay as it was also freezing and in the shade. The hotel room was also very small, we had difficulty moving round (there were 3 of us) to the point that the cleaner ended up loving our beds about as I guess she also couldn’t move around to clean/make the beds. Now, the food. Out of the 7 nights we stayed in Sol Palmanova, we are out at different restaurants 3 times. The food is nice, however options are extremely limited. Compared to other all inclusive hotels I’ve stayed in there wasn’t much choice, a few things would change every day but it would typically be fish and vegetables that would change. This meant my daughter lived on pasta and burger patties the whole time we ate in the hotel. Breakfast and lunch were the same, not much changed each day. While on the topic of food, I had an awful run in with one of the restaurant staff. It was a bald man with facial hair ( I’m aware there are two men of this discription as I seen both working) this man had more facial hair. I walked up to the beer pumps to pour myself and my husband a beer. (We’re from Ireland and my husbands a bar tended so knows a good pint when it’s pulled) I pulled the pints and the man ran up to me shouting “NO NO NO LADY”, took a glass and poured a very bad pint of beer and tried to hand me it, I said no thankyou and took my two pints back to my table. This man then spoke about me to another member of the restaurant staff while my husband watched (he speaks some Spanish so was able to make out some of what was said) the man and the girl he had been speaking to then went on to ignore us the rest of the holiday and refuse to clear our table. Anytime we would go to the restaurant after this he would stare at us and make us feel uncomfortable. My husband also choked on a bit of plastic that was on a slice of salami 🤠 I would also like to point out the ‘snack bar’ is just the leftover food from breakfast/ lunch and dinner (cold chips and burgers and some pizza sometimes) this was ok if you were peckish at night. On our last day the cleaner came to clean our room while we were in the room after my daughter needed to change. She banged on the door and I said hola for her to come in, she came in and argued with me if I needed the room cleaned or not, I explained yes the room needs cleaned and we’ll be leaving in a moment. She yelled back and fourth with me until I everntually just left the room, she pushed past me and tutted and shook her head and began cleaning. We wernt able to change or get the stuff we needed as we felt pressured to leave. The entertainment/ animation team were incredible. The fellas are lovely and great with kids. My daughter was a little too old to get involved in the kids clubs but we saw how they were always including kids that had just arrived and introduced themselves to them and took the timeout to talk to them to get them comfortable enough to leave their parents to do some activities. The actual hotel evening entertainment was also very good, the DJ that came on each night around 10 (depending on who was doing it) was always playing Spanish songs, this meant that the majority of people us dancing and interacting were older Spanish people. It would have been nice to have a mix of Spanish and English songs as a lot of people were hesitant to get us and get involved. Overall, the positives outway the negatives in terms of the hotel, however some of the staff do need to be spoken to and called out on their behaviour as I have seen other people be affected by them in other reviews. If the staff upped their game then the hotel would be amazing.