Sol Nessebar Palace

We stayed at Sol Nessebar Palace for a week in late September and overall had a pleasant holiday. The hotel was very clean throughout and all of the staff we encountered were polite and hardworking. Our double sea view room was spacious, comfortable and cleaned daily to a good standard, with lovely views across the Black Sea. The pool areas were well maintained and there was an excellent range of activities and facilities for children, making it a great choice for families. There were always plenty of areas to relax around the resort. However, we do feel the hotel would benefit from having an adults-only outdoor area. One of our biggest disappointments was that all of the themed restaurants had already closed at the end of August, despite the resort still being very busy when we visited. This left only the main buffet restaurant serving food and at peak times it felt extremely crowded and under pressure. Unfortunately, during our stay, I and a couple of other guests suffered from gastroenteritis. While it's impossible to know the exact cause, it did make us wonder whether the buffet operation was struggling with the volume of guests being catered for. On a positive note, we used the local bus service to visit Old Nessebar, which cost less than €2 per person and was a convenient and inexpensive way to explore this beautiful historic town. Overall, Sol Nessebar Palace is a clean, family-friendly hotel with excellent facilities for children and hardworking staff. However, the closure of the speciality restaurants and the pressure on the main dining facilities meant the experience did not quite live up to expectations.

We just got back from this hotel so wanted to review it. So we booked for a last minute trip away, first of the location is not near any restaurants or shops which is abit of a downer as you have to get a taxi or bus anywhere. The rooms were very clean and comfortable. I just think it needs a big update. I also think a fridge in the cupboard is a fire hazard as it kept on over heating. We came last week in September so everything was shutting for the season and which meant the staff were very rude and wanted to go home. I don’t think they like English people as you as a question and they look at you like you’re stupid. Now the food. Well do not expect 5 star like this hotel is listed as because it’s not. It’s the same foods every night and it’s all warmed up from the night before. The deserts were lovely tho. The cocktails were disgusting. From a machine and not even made infront of you which puts you off as you don’t know when it was last cleaned. Now the pool. It was absolutely freezing, my partner went on and couldn’t warm up for the rest of the day and kept on shivering also it states there’s a heated indoor pool and it’s not even heated it’s freezing cold? When we came we wanted to go on the slides and they weren’t even open the whole week we was there so that’s a downer on the reason why we booked this place, also the people on the snack bar near the pool was eating the food whilst making it. And looking at me funny when I just wanted some pizza and chips? Anyway I do not recommend this hotel as there is a lot of improvement which needs doing and the staff obviously need more training of how to be happy as it puts everyone in a mood.

Shocking lack of service from a resort that claims to be 5 stars. Our stay at Sol Nessebar Palace Resort was completely ruined by the management's rigid policies and total lack of empathy for a child.My young daughter accidentally left her favorite toy behind in our room. While the hotel staff confirmed they found it, their handling of the situation was absolutely outrageous. We asked them to mail it back to us using a standard, affordable shipping method that cost around $30, which we explicitly offered to pay for. Instead, they flatly refused to drop it off or arrange basic shipping.Management insisted that they would only release the item if we hired a private courier to physically come to the property and pick it up. Because of their absolute refusal to assist with a simple mailing, this complicated courier method was going to cost us closer to $200.For a major resort that markets itself heavily to families, forcing a guest to jump through expensive hoops over a forgotten toy is incredibly petty. A true luxury establishment is defined by its service and helpfulness, but Sol Nessebar Palace cares absolutely nothing about hospitality once you check out.

We’ve just returned from a 10‑day stay at the Sol Nessebar Palace in Burgas. It was myself, my husband, and our 13‑year‑old daughter. I wanted to give a detailed and honest review for anyone considering this hotel. Arrival & Check‑In We arrived by private transfer and were greeted immediately by a doorman who took our bags and led us to reception. Check‑in was quick, friendly, and efficient. We were given our all‑inclusive wristbands, which also act as your room key — a brilliant idea and much easier than juggling key cards. We were escorted to room 814 on the 8th floor. The room was huge, and it looked like we’d been upgraded to a family room, as there was a separate bedroom with two single beds. The balcony was massive with a beautiful sea and pool view. The balcony wall is quite high, so I had to stand on tiptoes to see over it, but the view itself was stunning. Location The hotel is a little out of the way. We walked to a pharmacy one day, but there isn’t much immediately around the resort. For us, this wasn’t a problem, but it’s worth knowing if you like to wander out daily. Room & Noise Once the door was closed, we couldn’t hear any noise from the corridor or outside — very peaceful. Rooms were cleaned every day, and we had lovely towel decorations each time. A really nice touch: each floor has a cold water station and coffee machines, and your room has a carafe so you can refill whenever you want and paper cups for the hot drinks. Quiet, convenient, and genuinely useful. Lifts The lifts were the biggest downside. There are only three, and they stop at every floor. They were often packed, and people struggled to get in. At one point a British lady pushed her pram straight onto the lift and into me, which summed up the chaos. If you’re able to use the stairs, it’s often quicker. Pool & Sunbeds My husband likes to go down early and sit with a coffee, so he put towels out each morning — but honestly, there were plenty of sunbeds available throughout our stay. Even at 10am, there were beds free right beside the pool, which is rare. This may be because we visited at the end of June/beginning of July, but it was a pleasant surprise. The pool temperature is cold. Not unbearable, but definitely refreshing. We didn’t try the indoor pool. Food & Drink Food options were plentiful. We’re fairly fussy eaters, but we found something every day, even if we stuck to the same favourites. Drinks were the weakest part of the all‑inclusive. The juices from the machines were very sweet and tasted cheap. Cocktails were machine‑made with local spirits. The Coke/Fanta/Sprite machines tasted different from what we’re used to — not watered down, just a different formula, as the canned versions at the shops tasted the same. Cleanliness The hotel is extremely clean. We constantly saw staff cleaning rooms, balconies, walls, ceilings, and removing dust or webs. Housekeeping was thorough and consistent. Staff Most staff were friendly, especially cleaners. Some were a bit grumpy or didn’t respond when spoken to, but I think this was more of a language barrier than rudeness. It didn’t affect our enjoyment. Entertainment Entertainment was surprisingly good — some of the best we’ve seen. Seating is mostly benches, which aren’t the comfiest, but we usually arrived early and got one of the few table seats at the back. Other Guests We did experience some rudeness, but this was from other guests rather than staff. Things like: balls being thrown repeatedly in our direction, people climbing over or sitting on our sunbeds, queue‑jumping, kids and adults not being aware of personal space Not the hotel’s fault, just a mixed crowd. Wi‑Fi Wi‑Fi was spotty. We had mobile data on our phones, so it wasn’t a big issue for us. Water Park We didn’t use the water park, even though we intended to. It looked good, just not something we got around to. Spa We had massages at the spa — they were good and reasonably priced. Trips & Transport Old Nessebar is a must‑visit — beautiful, full of shops, restaurants, and scenery. The water taxi wasn’t running the day we went so we took the hotel taxi, which was 15 euros. We did a short 30‑minute boat trip from the harbour, 10 euros each, which was lovely. We also visited Mall Galeria where my daughter and I bought some clothes and a Pandora charm (and another Pandora ring in Old Nessebar). We used the hotel taxi which cost €50 for a 20-30 minute trip, so I’d recommend checking cheaper options. Food Spots Around the Resort We tried quite a few of the additional food places: Fish & Chips: nice American Diner: burgers were lovely Gelato: very good German Bar Pretzels: tasty but would be better with salt Italian Restaurant: excellent quality Burger Spot: basic We didn’t try the sushi, paella, panini stand, wings, or Chinese options. Wildlife Watch out for seagulls — they will steal food from your sunbed if you leave it unattended. I also got pooped on once, but that’s supposed to be good luck yeh! Overall We had a great time and would definitely return. The resort is clean, the views are beautiful, and there’s plenty to do. The only downside is that prices for next year seem very high, so we may try somewhere else purely based on cost.

Just returned from a week here. Hotel is really clean and towels changed daily. Lots of food and drink choices. If you don’t want a buffet for lunch, which we never did, there are lots of snacks-donuts, pizza, chips, pretzels throughout the day. Cocktails are nice, lots of choices but very weak, which is to be expected. The Italian restaurant was absolutely lovely, best meal we had. Couple of problems we encountered. We had 2 rooms booked and had asked to be close to each other, which is obviously not guaranteed. We wasn’t even in the same building, myself, husband and 2 children were in the main building and our 18 year old and my sister were in the rooms by the pool. Also, on the day we arrived we noticed our shower was leaking. Spoke to reception and was told it would be looked at. It seemed the shower door didn’t have a good seal so the water leaked under the door so the bathroom floor was flooded every time we got a shower. We just learnt to live with it for the week. Overall, we had a lovely week.

Unfortunately not even close to a 5 stars hotel; more likely a 3.5 stars hotel. From the quite unfriendly reception staff, to the lack of bottled water (or even beer or coke) in every room, to the very small (and extremely crowded beach with only 3 rows of sun beds) and very petty parking lot, there is absolutely nothing to remind of a 5 stars hotel

I am writing this review because it was my first time here and I am very happy about the whole week I spent here the staff were great,rooms were spotless and the food, drink and facilities we’re incredible. All the staff were helpful and welcoming but the animation team went above and beyond every day but there are a few names I would like to say that deserve a reward and recognition: Richo Danny Emi George Deni .Thank you, Sol Nessebar Palace, for making my stay so memorable.

For a Melia hotel and the experience we had from Gran Canaria i suppose its on me to have higher expectations. Context is everything and the service we had had previously on 5 star all inclusive. Was like comparing a fillet steak with a microwaveable rustler burger. Although not a bad hotel I feel it didnt really come close to a 5 star. I felt with the exception of the poor bar staff they just seemed happy to go through the motions and not necessarily work above a basic standard. I also didnt expect so many chargeable things at an all inclusive. The spa was €25 for the day but not a lot to justify the expense. Also many of the mini bowling, 8 ball pool, playstations, were all additional charges. I almost expect an oxygen charge at one point. Food was ok nothing particularly special it was disappointing to find out many of the additional restaurants dont open to middle of June. Drinks were also ok the mix of cocktails were nice and tasted pretty good. Due to a Late flight we needed a late checkout but they cant confirm one until the morning you leave which does cause a bit of unneeded stress especially as in this case an extra charge is expected. The gym also managed to have over half of its machines out of order. The room was a nice size and a nice bathroom but sadly the balcony didnt really have dividers it had one pane of frosted glass but in our room at 526 they were in different places on each side. Its really a shame as the hotel has a lot of potential and I feel it should try to maybe charge more for the rooms and make some of those inclusive. Some positives the Italian restaurant which you need to reserve was really nice and up to the standard of food I would expect. The water park and it slides were fun and not too busy. The floors had coffee machine and water dispensers on each floor with disposable cups in your room. Overall I feel 3 is fair for the experience as its taught me to be a little more cautious when booking a 5 star all inclusive. Once bitten twice shy.

i visited this place for nine nights hotel was nice but the food is terrible the all incusive is only on bulgarian drinks which are like poison and the adults entertainment is rubbish mainly for kids staff great but definetely not a five star more of a three i would not recommend this place as it seems to be only for kids we were very disappointed would never return to bulgaria again

Been here nearly a week now and wanted to leave a review. This is my fourth time staying at this hotel, and it’s been great every single time! The hotel is super clean, the rooms are spotless, and the whole resort is really well maintained. The animation team this year are honestly the best team I’ve seen across all four of my visits. A special mention to Richo, George and Sunny – it’s been lovely seeing familiar faces each time we return. They’re always friendly, energetic and fantastic at what they do. What has really stood out this holiday though is the new team member, Danny. Wow! I met him on his very first day and he was so happy, bubbly and chatty. Since then, every time he sees us around the complex, he stops to say hello, invites us to join in the games, and even remembers our names. He asks where the kids are by name too, which is such a lovely personal touch. We even saw him outside the hotel walking down the road while he was on the phone. He paused his call to say hello to us before carrying on. That, to me, shows someone who genuinely cares about the guests and enjoys what they do – definitely a keeper! We also loved watching Danny attempting the dances at the mini disco last night. He gave it his all, stayed in great spirits and got involved with everyone. We’d definitely love to see him doing the Socka Socka dance! 😂 Overall, we’re having a fantastic holiday so far and will definitely be back again. Hopefully we’ll see the same amazing animation team when we return!

Lovely hotel, I've never chosen to stay in the same hotel on more than one occasion but I've stayed at the sol nessebar resort 3 times, can't fault it.

Hotel itself is lovely plenty to do foods ok plenty of choice rooms are cleaned daily and towels changed but staff in all the places ive been have interacted with you but here ive never met such rude and ignorant staff its doesnt matter what country we live in manners dont cost anything ive been here 5days and not had a hello goodmorning or even a head nod well ive got 2days left here so maybe a miracle may happen🥲