SOL GUADALUPE

Hotel was ok! But had do not disturb sign on door yet cleaner still come in our room and stole money from my bag they actually took the whole travel envelope with money inside instead of just taking the money and leaving envelope empty.. obvs to not make it obvious it went missing spoke to a few others and they also said money/ make up etc was missing after cleaners come in and ignored the do not disturb sign! So make sure you take all money out with you or lock your case!! They know they will get away with it as there’s no cctv for proof

The most amazing holiday! We went as a family with our 2 young girls (age 4 and 3) and can honestly say it was the best holiday we have ever been on. The hotel is beyond expectations, food delicious, staff went above and beyond at all times. The pool and kids entertainers were the absolute best! I’m sad I didn’t manage to get there names - but they did everything they could for my little girl Ella. They did tattoos, water inflatables, water activities in the kids pools. We often walked past the big pool and constantly watching the entertainers giving 100000% effort with their guests. My little girl is now home and cries saying she misses them all and misses the kids disco on a night time. We can’t thank this hotel enough for giving us a beyond spectacular experience. Also, rooms were absolutely immaculate and security is on top form to minimise any trouble, giving that sense of safety. We were a little concerned at first that choosing Magaluf was the wrong choice for taking young kids but we will never chose to go anywhere else now. Everything is on the doorstep! Thank you to you all - a holiday and memories we will never forget ❤️ We miss you all!

excellent hotel - went with group of friends -staff are super friendly and it's a lovely hotel, avoid the HM martinique around the corner staff are awful - where as here they are polite and super friendly - this is our new favourite will be back

We have just spent 3 nights here for a hen party and neither 1 of us have a bad word to say about the place. The hotel is lovely and clean bed comfy breakfast is beaut and it’s in the perfect location if you after a quiet holiday this hotel probably int for you but absolutely perfect for a stag/hen lively holiday absolutely brilliant.

This is a good hotel with great staff. It's location is excellent for the beach, restaurants and bars. The food is ok, typical hotel food really but you'll find something you like because of the choice. The pool is big with plenty of sunbeds, plus it's not like your Brits abroad towels on sunbeds types. Bars are ok and price not bad for a hotel. Only thing is, it's advertised as a family hotel. I wouldn't take kids here. It can and did get rowdy throughout the night. Apart from that I'd recommend it absolutely. It's a about 4 minutes walk to the beach. Shop across the road for water etc.

Very dated people returning late shouting kicking doors our room was just passed the lifts on 5 floor our door was out side the cleaners room so at 6 to 7 o'clock in the morning thay would stand out side talking in the hall way . The toilet shower door had different bits of wood nailed to it skirting board hanging of wall and the wooden floor had gaps in it you could put a pencil in . The breakfast was ok 2 out the 3 toaster,s worked for a couple of days then you was left with 1 that you had to put your bread in 3 times to turn it brown ish.

was meant to say a week and on our second day we had a knock on the door by 3 hotel staff and security who chucked us out for a “noise complaint” we were not in the hotel at all that night they claimed we were loud and had arrived back to hotel an hour prior being chucked out. they were rude and the security threaded us. they refused our money back. would not recommend to anyone.

four friends and I visited Sol guadalupe in June 2026 for a girls party holiday and we had high expectations after hearing great things about this hotel, however im many ways we felt as though it didn’t hit the mark. First of all there were plenty of good things about this hotel- the location is very close to the strip and other shops and food places and also only a quick walk to the beach. The lobby and pool area is very nice with lots of seating inside and out, with extra sun beds up on a terrace. The room was nice- it wasn’t super modern but worked for us with a comfy bed and nice shower. The drinks are also fairly priced at the bar and things like air con and a safe aren’t charged for. In terms of what we were disappointed by- the food was terrible, we ended up skipping the buffet most nights as even the bits we liked were cold. The pool was a little cold in June as well but that’s due to the weather I think. The WiFi also didn’t work in our rooms and when we asked about it they said they would sort it out (they did not). Also on our last day we knew checkout was at 12pm, however before 10am a staff member entered our room whilst we were asleep loudly telling us to check out even though she also then confirmed it was at 12. She did not knock. Overall the staff didn’t feel very welcoming although the bar tenders were lovely. If you come to this hotel do not get half board and sleep in pyjamas because you don’t know who could be waking you up in the morning!

I had booked a stay at Sol Guadalupe through an eDreams flight and hotel package for a trip with my son, a holiday that we had both been looking forward to tremendously. Unfortunately, due to unforeseen personal circumstances entirely beyond my control, I was unable to travel and therefore could not make use of the reservation. As soon as I became aware of the situation, I contacted the hotel directly to explore possible alternatives and to avoid losing the full value of the booking. I enquired about the possibility of changing the dates or receiving some form of future travel credit. While the hotel staff were polite and professional in their email responses, I was disappointed that no goodwill solution could be offered. I was informed that, because the reservation had been made through third-party intermediaries, the hotel was unable to amend the booking, issue a voucher, or provide any alternative arrangement. At the same time, I was referred back to the booking provider, leaving me in a situation where no practical assistance was available. I fully understand that cancellation policies exist and must be respected. However, considering that the reservation had been made only one day before the scheduled travel date and that the circumstances preventing my travel arose unexpectedly immediately afterwards, I had hoped for a greater degree of flexibility or, at the very least, the possibility of applying part of the amount paid towards a future stay. My comments are not directed at the hotel facilities themselves, which unfortunately I never had the opportunity to experience, but rather at the absence of a customer-focused solution in what was clearly an exceptional and unforeseen situation.

Based on what we paid as a package with Tui then the hotel was a bargain. The room was clean if a little tired. We were B&B and there was a great selection. It got busy around 9. I recommend the omelettes, the chef was very friendly. The location is perfect for restaurants and the beach, we recommend the Piano bar which is a 2 minute walk away, great drinks and tunes, the staff were great. Don’t hesitate for a cheap week in the sun.

Hotel was lovely But the food was disgusting it was cold and reheated from the day before salad was great tho best to book room only and eat out in the Titanic 5 minutes away or chicken shop opposit the front way out