Sofitel Mauritius L'Imperial Resort & SPA

Check-in always very long, rooms never ready The rooms are beautiful, the beach and water activities are good. The staff is great (a little less so at the front desk) The buffet is quite average: classic food, without much sophistication or originality. Usually a buffet makes you want to taste everything, here you wonder what you are going to eat.....

I had imagined something different for a 5-star hotel! The friendliness of the entire staff should be highlighted. From the maid to the service staff, everything was top-notch. Nice spacious rooms with a view of the sea. For our wedding anniversary, the hotel treated us to a seafood dinner on the beach, and our room was nicely decorated with fun folded towels and rose petals. Thanks to the staff! The main thing to criticize was that the birds, attracted by the open restaurant, left their droppings everywhere. On the chair covers, on the railings of the restaurant, in the stairwells to the different floors—there is no elevator! Also on the beautiful daybeds on the beach, which have long been overdue for a wash! But apparently that doesn't bother anyone. The half-board buffet in the evening was unfortunately always only lukewarm, and most of the meat in various sauces was predominantly tough, or the chicken was too dry, as was the fish! It had been sitting out for too long! The hammam included in the price is actually nothing more than a Turkish steam bath, so no further treatment. Unfortunately, the wake-up call for 3:00 a.m. did not work either. Thank goodness our alarm clock worked! The evening at the Hilton next door was then a delight. Beautiful ambiance, good food. I would like to say a special thank you to Angel; the crepes for breakfast were a poem!

Renovated room, there was nothing to complain about there. The facility is indeed from 1991, but in good condition. On the weekends, the hotel was very full with locals and Arab guests. In the buffet restaurant, there was hardly a seat left. In addition, there were very many families with small children. The infinity pool was used a lot by the Arab guests in burkinis. I didn't like that at all. At the hotel beach, there are some free-roaming dogs. We found the 7:00 PM opening time for the buffet restaurant to be much too late, The food was mediocre and there were long lines. Often, restocking didn't work out or items like, for example, rosé were out. The service was rather sluggish. We also had the lobster dinner on the beach and were at the Japanese restaurant, both excellent. On the beach, the lounge chairs were reserved early in the morning. When you came back from an excursion in the afternoon, all the lounge chairs were occupied. Often just with towels. Overall, for me, the hotel does not have the 5-star standard that I am used to from other properties in this category.

In a couple of weeks time we are heading back to L’imperial Sofitel for our third visit and to say we are looking forward to it is an understatement. We are lucky enough to have travelled extensively and able to go pretty much wherever we choose but to return to the same hotel resort 3 years running is a testament to this beautiful place. To state the obvious, the resort is perfect. The rooms, food, bar, beach, location, atmosphere are all world class, stunning and heartwarming but the main reason and most important to us for our return again and again are the most wonderful team of staff. Each and every member of the whole team are a credit to Sofitel/Acor, and it is a pleasure to know them. Too many to name but from reception to gardener these guys are more than staff to us. We are made to feel like friends and family not just a paying guest and we consider them with the same respect. This resort is becoming a home from home for us. We hope they know that it is them that give us the memories we treasure above all else. If you are looking for a piece of paradise in the Indian Ocean then look no further because you will leave feeling like you cannot wait to return. See you all in a couple of weeks xx

We chose the Sofitel L'Impérial for our honeymoon, and it exceeded every expectation we had. From the moment we arrived to the very last moment we reluctantly left, this hotel delivered five-star luxury in every sense, not just through its stunning beachfront setting and impeccable facilities, but through its people. Parvesh & Sharma — where do we even begin? These two remarkable members of staff went so far above and beyond that words genuinely feel inadequate. They arranged a private beachfront breakfast just for us, organised private taxis for our day trips to Port Louis and the southwest, and even had introductory cocktails and sparkling wine delivered to our room to welcome us and celebrate our honeymoon. When it came to our final day, they graciously arranged a late checkout so we could savour every last moment, a gesture that meant the world to us. They treated us not like guests, but like family. If you stay here, you are in the very best of hands. Veen, the Beachfront Manager, made our private breakfast an experience we will talk about for years. His warmth and attentiveness throughout the stay was exceptional, but what truly stood out was his passion for his island. He shared wonderful recommendations for a southwest island tour and pointed us toward hidden gems that most tourists never find. A true ambassador for Mauritius. Christian at the bar was an absolute joy. Whether we were winding down after a day in the sun or celebrating in the evening, he crafted brilliant cocktails with obvious pride and was always happy to tailor something to our taste. His enthusiasm and friendliness made the bar our favourite spot on the property. Ingrid in the spa gave me my very first massage, and I can say with complete sincerity that she has set an impossibly high bar for every spa experience that follows. She took the time to walk me through every treatment option, explain what each was designed for, and make a thoughtful recommendation suited to me as a first-timer. Her care, calm, and genuine skill turned what could have been an unfamiliar experience into something truly transformative. I left feeling like a completely different person. The Sofitel L'Impérial Hotel is beautiful. The beach, the pools, the grounds are all stunning, but it is the people who make it exceptional. If you are considering this hotel for a honeymoon, a milestone trip or simply a once-in-a-lifetime escape, book it without hesitation. Thank you from the bottom of our hearts to Parvesh, Sharma, Veen, Christian, Ingrid, and everyone else working at Sofitel. You made our honeymoon everything we dreamed it would be and more. Sincerely, A very happy newlywed couple from Room 311.

We had an exceptional stay at Sofitel L’Impérial for my birthday celebration, and i would like to sincerely thank the entire team for making it such a memorable experience. A very special thanks to Pravesh for the warm welcome upon arrival. He was extremely friendly, helpful, and made us feel immediately comfortable and well taken care of from the very first moment. Jaishika also took the time to clearly explain everything to us with great professionalism, making check-in smooth and pleasant. We were initially booked in a Luxury Room, but to our great surprise and appreciation, we were kindly upgraded to a Magnifique Room upon arrival. This thoughtful gesture made our special occasion even more meaningful, and we are truly grateful for it. The room itself was beautiful, very clean, and elegantly designed. The ocean view from the balcony was stunning, and without a doubt, the highlight of our stay was watching the sunset from our room’s balcony. Truly unforgettable.😍 Throughout our stay, all staff members we encountered were consistently polite, well-mannered, and always smiling. They were attentive and caring, always greeting us warmly and ensuring we were comfortable. The restaurant experience was outstanding. The food and service were both exceptional, truly deserving a 10/10 rating. We also had a remarkable dining experience at the Teppanyaki restaurant with Chef Jogee, who made the evening very special. He was friendly, engaging, and entertaining, sharing jokes and interacting warmly with us, which created a unique and enjoyable atmosphere. Our waiter, Levit, also provided excellent service during dinner. He was very polite, attentive, and genuinely caring, which made our dining experience even more enjoyable. Thanks Esha Domah for the kind assistance and your prompt response regarding our reservation. Your professionalism and support from the reservation department were greatly appreciated..🙏🌸 Overall, our stay was nothing short of excellent, combining outstanding service, warm hospitality, and beautiful surroundings. We highly recommend Sofitel L’Impérial and will definitely return in the future.

ow what a perfect holiday. The food out of this world, the resort absolutely beautiful and the staff have a fabulous culture. They’re authentically warm, kind and helpful. Our favs were Veen - Beach bar. He was beautiful to my daughter and she’ll always remember him. Also vibha in the gift shop was divine. We also had one mistake and Vikash manager handled it like a perfect gentleman with 5 star service. Thank you all staff best holiday ever 🙏🏻

We had the most fabulous vacation at Sofitel Imperial. It was really a So Sofitel experience. The food was great , the facilities were fantastic and the staff were warm and welcoming. A special thank you to Vikash. We would like to come back in the near future.

On 2 visits, stayed in a Luxury Room in May and a Magnifique Room in June 2026. Enjoyed both level of highly and equally comfortable rooms, one with very peaceful tropical garden view and the other with great view of the beach and sea, both close to the long sandy beach and pool. The beach has been cleaned since our last visit with no dead corals and safe to walk on bare feet. We always look forward to meet all the staff we have known after regularly holidaying at L'Imperial over many years. Nawaz as always has a wide smile as we arrived. Vikash at the front desk is as usual very helpful and available with his team, Yeashwaree, Davina, and others..,to make our stay enjoyable from the time we set foot on the premises and to when we depart. The 2 ladies we have known for many years at the breakfast egg counter in the morning always make a beautiful start for our day with their large welcoming smiles .. Dining is always a delight at L'Imperial; Chef Raj at the Indian Flavour Corner presents consistently great naan, curry and briani. On the Indian Theme dinner night he surprised us with a venison briani to die for. On the Seafood Theme night the tuna sashimi and prawn cooked in mature Mauritius rum stood out. Chef Thomas's smoked chicken and herb roasted beef with mustard sauce were delicious. Pravind as always is very efficient in the dining areas and we also appreciate the attentive service of Adrien. The spa and wellness centre has always been a main attraction for us with its Asian influence design in a very peaceful setting to rest after the hammam, sauna and dip pool. It is very popular so do make reservations early to avoid disappointment; Sandia has been most helpful. Great thank you to Josianne at reservation for attending to our needs. Had a good chat with Kiran who knows a lot on the history of the resort having been in various departments over the last 29 years - somehow our paths only crossed now.

Our current stay at Sofitel L’Impérial Resort & Spa has been truly memorable, and a big part of that credit goes to Mr. Pravind ji, the restaurant manager. His warm hospitality, attention to detail, and genuine care for guests stood out from day one. He ensured that every dining experience was smooth, comfortable, and personalised. Whether it was accommodating special requests or simply checking in with a smile, his presence made us feel valued and at home. It’s rare to come across someone so dedicated and passionate about guest satisfaction. Thank you, Pravind ji, for making our stay even more special—we look forward to returning soon!

The stay was very pleasant , the rooms clean and comfortable. Vast breakfast and dinner spread… lovely view. Easy access to beach. . Overall a great stay

Sofitel L’Impérial Mauritius remains a high-end property that delivers on its promise of luxury, particularly for guests seeking tranquility and space. * **Atmosphere & Vibe:** The absence of loud, disruptive music and low-end entertainment ("aquagym" type activities) is highly appreciated. It preserves the sophisticated, serene atmosphere expected of the brand. * **Accommodations:** The rooms are remarkably spacious, well-maintained, and perfectly aligned with 5-star standards. * **Facilities:** The adult-only pool offers a pristine, peaceful sanctuary. Additionally, the gym is exceptionally clean and well-equipped. ## Areas for Improvement & Service Gaps While the hardware is excellent, the soft service during peak hours occasionally falls short of luxury hospitality benchmarks. ### Food & Beverage Service Fluidity The main dining areas suffer from coordination issues during rush hours, leading to friction points that disrupt the guest experience: * **Coffee Service:** Frequently disorganized; guests often find themselves without cups or teaspoons when hot beverages arrive, or waiting too long for basic breakfast setups. * **Wine Service:** Notable lapses in execution. On several occasions, wine service was entirely forgotten, or delayed to the point where courses were finished before the pairing arrived. ### Pricing vs. Value Perception Certain premium services feel excessively priced relative to the value delivered, borderline prohibitive: * **The Spa:** While the facilities are beautiful, the treatment pricing is detached from competitive luxury standards in Mauritius. * **Lobster Night:** The surcharge for the dedicated lobster evening is significantly overpriced > **Verdict:** A beautiful luxury resort that nails the environment and accommodations, but needs to fine-tune its F&B service mechanics at peak times and recalibrate its premium pricing strategy to match guest satisfaction.

Absolutely lovely hotel right on the beutiful bech flic and flac. Stayed in prestige suite with two children age 7 and 9. Absolutely fantastic brekfast.

We recently stayed at Sofitel Mauritius L'Impérial Resort & Spa. The property itself is beautiful—great location, lovely beach, excellent pool, and our room was newly renovated and very well done. Unfortunately, the service was a major letdown. Staff were generally unfriendly, not proactive, and rarely greeted or assisted guests. For a five-star hotel, the level of hospitality is simply not there. Housekeeping was also poor. Rooms were not cleaned properly, towels and toilet paper weren’t consistently replaced, and basic things like vacuuming were missed. The room looked great, but the upkeep did not match. Breakfast was underwhelming and disorganised. No greeting, no table service, no drinks offered, and even basic items like bowls were missing. Not what you expect from a five-star buffet, and very limited options for kids. The only standout was Manav, a waiter at the pool/beach. He was friendly, attentive, and genuinely great with our kids—an absolute credit to the hotel. Overall, great facilities but very poor service and management presence. This hotel has potential, but right now it does not deliver a five-star experience.