Shems Holiday Village & Aquapark

Wouldn’t go to this sham-bolic prison camp if it was free,absolutely!If you’re thinking of booking this place I advise you not to.Im not one for complaining or moaning and just get on with it,but honestly don’t go here you will regret it 💯 if your already booked with it I would strongly recommend you try and change it! You’ll probably think I’m moaning but you will realise when you’re here,it’s horrible!!the best thing about this hotel is the sun ☀️ in the sky.Its rancid,ants in the fridge and swarms of them in your room,and jumping spiders 🕷️ all over your bed.your room is like a prison cell! The food hall is like a cattle market with vile food and rude people,they take knives and forks off your table while your sat there.Please I advise all English people not to book here you will be devastated.The beach is filthy and the sea is black water with metal rods sticking out the sea,it’s disgusting,nothing to do around the hotel it’s miles from everything,please take my advice and don’t go here. We had to beg for a bottle of water each at the bar (two of us) in scorching temperatures,the bar has a massive que for your all inclusive drinks and it’s tiny,the workers there seem bullied by management and don’t take you on.the water in the aqua park is green and doesn’t look good and also the pool in the middle..the pool nearest the lobby is the cleanest,just about! They don’t change your bed sheets or leave water in your room,honestly it’s the worst place I’ve ever been to.the reception don’t help with any enquiring you have,you are basically on your own.please avoid this I wouldn’t want anyone to spend £££ on this dump and have a holiday ruined 😡 there is another group on Facebook with 1 man who says it’s perfect,please don’t trust him,it’s vile and horrible. For anyone who thinks this is a nice place please be warned you will regret it,please trust me and reconsider changing it or cancelling it and you can thank me later! Don’t ruin your happy holidays at this place . The food is cold in the all inclusive and will cause upset stomachs,and is disgusting 🤢 also if you want a sun ☀️ lounger you will have to go at 6:30am in the morning to get one,otherwise you will have no where to sunbathe or watch your kids in the pool.I will probably get blocked after this,but even if a few people see it,I would of saved them disappointment for the families. AVOID AT ALL COSTS

We had a wonderful stay at this hotel. The rooms were clean, comfortable, and very well maintained. Housekeeping did an excellent job every day, and we always felt relaxed and comfortable. The food was delicious, with a great variety of dishes every day. Everything was fresh, tasty, and beautifully prepared, so everyone could find something they liked. A special thank you to the animation team — they were amazing! Very friendly, energetic, and always made sure guests had fun. Their activities and shows were entertaining and created a fantastic atmosphere throughout our stay. We highly recommend this hotel and would gladly come back again! Best animator LUFFY ♥️

We loved our stay. Holiday crew is very helpful and reception staff is doing amazing job. Animators doing great job with children

​We were incredibly excited for this holiday, but it turned out to be a massive disappointment, and I feel terrible that my parents paid for such a poor experience.The staff's behavior was completely unacceptable. Treatment is heavily based on how much you tip and your nationality. If you are a local, expect to be completely ignored. Staff only involve guests in activities if they look like international tourists, which felt incredibly discriminatory. To make matters worse, an employee at the water park was downright rude to one of my family members The room looked absolutely nothing like the promotional photos. It was unhygienic, full of insects, and smelled like dirty socks. Housekeeping was non existent they didn't replenish the shampoo or clean the space. At one point, they literally entered our room and took our old towels without replacing them, leaving us with none The food was acceptable at best, but completely underwhelming for what we expected ​What was supposed to be a great week left us feeling incredibly let down. Save your money and go somewhere where all guests are treated with equal respect.

We’ve just come back from an amazing stay at Shems Holiday Village Aquapark, and honestly, we already want to go back! From the minute we arrived, everyone made us feel so welcome. The staff are some of the friendliest people we’ve ever met. Nothing was ever too much trouble, and they always had a smile on their face. The whole resort has such a warm, relaxed, family-friendly atmosphere, which made us feel at home straight away. The entertainment team were definitely the highlight of our holiday. They work so hard from morning until night and somehow keep the energy going all day! There are loads of activities if you want to join in, but they never make you feel pressured. They take the time to chat with everyone, get the kids involved, and make sure everyone is having a great time. The evening entertainment was brilliant too, with something different every night, and we looked forward to it every evening. A special shoutout has to go to “Titou” what an absolute Ostoura! He genuinely made our holiday extra special. Our family won’t forget him, and we’ll definitely miss seeing him every day! The resort itself is clean, well looked after, and has everything you need. The pools and aquapark were great fun, and there were plenty of activities and excursions to keep everyone entertained. Whether you want to relax or keep busy, there’s something for all ages. We made so many amazing family memories here, and that’s what a holiday is all about. We can’t recommend Shems Holiday Village Aquapark enough. “Shukran“ to everyone at the resort for making our holiday one to remember, and another huge “Shukran” to Titou and the whole entertainment team - "Yaatik essaha" - ∞

great location. nice staff especially tokyo and judo. amazing entertainment and rooms are lovely

After reading some of the reviews before we came, I was honestly so nervous, but I can genuinely say this has been one of the best holidays we’ve ever had. We will definitely be coming back! From the moment we arrived, every single member of staff made us feel so welcome. They all work incredibly hard from morning until night and always have a smile on their faces. Nothing is ever too much trouble. A huge thank you to Rami in the restaurant, who went above and beyond for us every single day. Travelling with a baby can be stressful, but every day our table and highchair were already set up ready for us. It was such a thoughtful touch and made meal times so much easier. All of the staff absolutely adored our little boy, always making a fuss over him, playing with him and making sure he was happy. The entertainment team deserve so much credit. They are absolutely amazing! They work tirelessly all day and then continue into the evening, making sure everyone is having the best time. They get everyone involved, create such a fun atmosphere and are a huge reason why this resort feels so special. The bar staff are incredible too. They never stop! If you’re happy to leave them a small tip, they’ll even bring your drinks over to you by the pool or during the evening entertainment, which was such lovely service. Our bungalow was basic, but it had everything we needed and was kept spotless by the amazing cleaning staff. We did have a small issue with ants one evening, but someone came to sort it almost immediately. We honestly couldn’t fault how quickly it was dealt with. The only thing I would say is that if you’re a very fussy eater, you might find the buffet a little repetitive. That said, we always managed to find something to eat. The pizzeria is brilliant, serving burgers, chips, pizza and ice cream from 12-5, and we also ate at the restaurant by the waterpark one day, which was absolutely lovely and very reasonably priced. Mr Horseman checked in with us every day just to make sure we were enjoying ourselves, which really showed how much the staff care. There are also plenty of reps around the resort offering excursions and activities. They’re all so friendly, never pushy, and I’d definitely recommend the jet skis, sofa boat and horse riding. The beach is beautiful, the lifeguards are lovely, and there is so much for children to do. Honestly, you never even need to leave the resort. The thing that makes Shems Holiday Village so special isn’t the buildings or the pools—it’s the people. Every member of staff works unbelievably hard and genuinely wants you to have the best holiday possible. Thank you all for making our family holiday so memorable. We’ve made memories we’ll never forget, and we are already talking about coming back. If you’re worried because of some of the reviews like I was, don’t be. We had the most amazing time, and I wouldn’t hesitate to recommend Shems Holiday Village to anyone.

A lovely stay at shems We will come back

Nice pool areas, right on the beach & great water activities at reasonable prices (jet ski, paragliding, horse riding). Shout out to Momo (crazy horse man pictured below), who wouldn't pass us without a nice chat. Horse riding experience one of the best for approx £25 for the hour. Water park area has 6 slides & good for a change of scenery. Our room wasn't great for a teenager as just had sofa bed for them & 10 year old & no clothing space. Had a nice holiday, the staff make the place, as so friendly but 1 week is sufficient in that heat!

Amazing holiday _ thank you to all staff , evrey thing is okay ,Animation is super, swiming polo is top , food is okay Super holiday