Servatur Waikiki

Just returned from a 6 night stay Never really write reviews but the hotel and staff deserve one Firstly let me compliment the kitchen staff the food was great huge selection and tasty Restaurant was clean never struggled to find a table and staff were very polite and always smiling Rooms beds Reception staff were very helpful Cleaners always said hello and done a wonderful job Entertainment always something going on and staff again always spoke Rooms where clean tidy and had everything you need beds were comfortable Even though this hotel is showing its age the hotel staff worked hard to keep it up together and spotless and take pride in what they do Only one downside is the air conditioning it does not seem to work tat well anymore or possibly set up more for cost saving than cooling Apart from being rather warm whilst trying to sleep a lovely place to stay

The hotel is located very near local amenities such as the Yumbo Centre. The communal areas of the hotel are decent with a nice pool area and a designated adults only area. The adults only area is a decent distance away from the family areas so there isn’t too much disruption. We did bed and breakfast only and the food was decent with a good range of options. The rooms are somewhat dated with basic furnishing. The beds are typical European standard of two singles next to each other to form a double. It would have been better if these were physically connected as they kept moving apart. The room would also benefit from a fridge. The WiFi worked generally well throughout the hotel though wasn’t functional in our room in block E. We did raise this but it didn’t get fixed although we didn’t chase as could use elsewhere. The aircon in the room worked though wasn’t particularly powerful or effective. Overall for the money we paid for our package holiday this hotel is decent although not stand out.

The staff were very friendly and helpful, especially the housekeeping and maintenance staff. The maintenance man fixed an issue with our toilet immediately and was very keen to help. Most staff, with the exception of one man in the restaurant, were smiley and welcoming which makes all the difference. The rooms were clean, light and airy with a daily service. The only issue we had was with a problem getting into one of our rooms (and then the wristband opening another guest's room) but this was solved immediately by Reception staff. The food offered a good variety and the entertainment was good. Always lots of sunloungers available. Good location with the beach only a 10 minute walk away and a good bus service to go further. Would definitely recommend.

I returned here for 8 nights (June 23- July1 2026) after a 2 year gap and I enjoyed it just as much, if not more! The room was very nice- though I don't think it would leave much room if the bed settee was folded out... The room was cleaned daily. and someone came to fix my leaky sink. The food was very good with a large variety of dishes. I did aquagym and waterpolo- nice to see Colleen again & also Petanque, Boules and rifle shooting. The entertainments were ok and the same as two years ago. There were plenty of sunbeds (perhaps too many) so there was little need to reserve with a towel. I had a great time and met some great people making it sad to leave. I definitely recommend this hotel

Absolutely ridiculous. Staff at the bar are disrespectful and management are incompetent. Puts this whole experience on a negative. Rooms nice but staff generally awful.

Overall, I’d say this hotel is pretty average. There are some good things about it, but there are also quite a few issues that need sorting out. The rooms were okay, but the air conditioning was either freezing cold or really loud, even on the warmest setting. Housekeeping could definitely be better too. The floors often still felt dirty and sometimes even sticky when we got back to the room. Our bed sheets also weren’t changed for five days, which wasn’t great. The fridge in our room smelled absolutely awful for the whole stay. Normally we would have mentioned something like that, but after seeing how some guests were spoken to by reception staff, we didn’t really feel comfortable bringing it up. The room key being built into the wristband is a good idea in theory, but it hasn’t been thought through very well. The scanner for the door is so close to the wall that you practically have to perform acrobatics to get your wrist in the right position. Some of our older family members ended up using the key card from the electricity slot instead because it was easier than trying to scan the wristband every time. There are plenty of sunbeds around the pool, but a lot of them stay in the shade until later in the day, so if you want one in the sun you’ll need to get there early. The pool itself was absolutely freezing and didn’t always seem very clean. At one point I found a wet wipe floating in it. The lifeguard didn’t seem very interested in what was going on either. Most of the time he was sat on his phone and only seemed involved during the aqua gym sessions. It didn’t affect me personally, but for parents with young children or people who can’t swim, it might not be very reassuring. The gym was decent enough for a hotel gym. The equipment was okay, although some of the weight plates on the machines were damaged. It’s not the end of the world, but it’s worth mentioning. The food was probably the biggest disappointment. If you have dietary requirements, be prepared for a struggle. There was very little information about what was in the food and staff didn’t seem to know much either. The gluten free pasta was one of the worst meals I had during the stay. It was mushy, overcooked and completely cold. The pizza was actually quite nice though. There’s also an electronic board at the restaurant entrance showing what’s being served. It’s a good idea, but it was often wrong so it wasn’t much help. The entertainment was okay and there was usually something going on, but it could get very loud and busy, and finding somewhere to sit wasn’t always easy. One thing I do want to praise is the restaurant staff. They were always friendly, welcoming and worked hard. Unfortunately, the same can’t be said for reception. A family member was trying to book a courtesy room and was spoken to quite rudely by a member of staff who wasn’t even part of the conversation. Being told, “It’s a courtesy to book this room,” in that tone was completely unnecessary and left a bad impression. Accessibility is another area where the hotel falls short. The lifts in Block C were constantly having problems. One was regularly out of service and even when they were working, they could take ages to arrive. If you’re staying on one of the higher floors and struggle with stairs, you could easily be waiting five minutes or more for a lift. There is also no chair lift for the pool. There is a ramp with a handrail, which is better than nothing, but overall I wouldn’t say this hotel is particularly well suited to guests with mobility issues. The same goes for anyone with dietary restrictions. In the end, this hotel isn’t awful, but it isn’t somewhere I’d rush back to either. There are some decent facilities and some lovely staff, especially in the restaurant, but the food, housekeeping, accessibility and attitude of certain staff members need a lot of improvement.

This hotel was outstanding and the nicest one I’ve stayed in by far fantastic and lived up to its expectations and standards also I appreciated the food quality and hospitality there too they catered to my needs when I asked for it brilliant I can’t fault them all well done to all the staff and everyone else involved

I’ve just returned from my first stay at Servatur Waikiki in Gran Canaria, travelling solo, and I had a fantastic holiday. The staff were amazing from start to finish – always friendly, welcoming, and happy to help. As a solo traveller, I felt comfortable and well looked after throughout my stay. The resort itself was brilliant, with great facilities, a lovely atmosphere, and plenty to enjoy. I stayed on the all-inclusive package and was very impressed with the food and drink options. There was a good variety available each day, and everything was well organised. The only small issue was that the door handle in my room was quite wobbly and could do with some maintenance. However, this was a very minor problem and didn’t impact my stay at all. Overall, I had a wonderful first experience at Servatur Waikiki and would definitely consider returning in the future. Highly recommended!

I don’t usually write reviews, however after reading some reviews before going away I was a bit a nervous. I can say please ignore the negative reviews. We had the most amazing 10 days, the food is brilliant, plenty to choose from. We were all inclusive and the drinks were plentiful. The honey rum is amazing! The animation team are great. The hotel is very clean, yes certain parts are outdated, however you can not fault the cleanliness. For the price we paid and even if we had to pay a bit more I would not be complaining. Bedrooms are a decent size, cleaned daily. People have made comments about the noise levels, we found that depended on who was staying, and I do not feel this can be blamed on the hotel.l but the respect of people staying there. All in all we had the most amazing 10 days and will certainly look at returning in the future

We’re currently on day 5 of our week-long holiday, and honestly, I cannot fault this hotel. I’m quite fussy when it comes to accommodation, so the fact that I haven’t had a single complaint says a lot. The location is perfect, the hotel is spotless, and all of the staff are incredibly friendly and welcoming. There’s also plenty of choice when it comes to food and drinks. Our room has been kept immaculately clean, and our housekeeper, Celeste, has been absolutely fantastic. She is such a lovely lady, and before finishing work for her two days off, she gave my daughter and me a big hug. It was such a kind and heartfelt gesture that made our stay even more special. Our room is 846 I would highly recommend this hotel and am thoroughly enjoying every moment of our holiday.

My lovely wife booked this hotel a long time ago for my birthday.Just 3nights. On arrival was told to return later at 2.30 due to being too early. Returned checked in and after a long walk to our room was very disappointed to see no fridge !! After another long walk to reception was told that my wife had booked a standard room!! And if we wanted an upgrade we had to pay €15 a night extra !! At first we refused Went for something to eat returned an hour later and took the upgrade. On entering our new room everything seemed fine apart from no milk for our coffee Went Back to reception+ complained Almost 3 hours later returned to our room to discover a bottle of champagne and chocolates My b'day treat.

Fantastic holiday. Would recommend this hotel without hesitation. Hotel is spotlessly clean. Rooms cleaned, towels changed (if left on floor) daily. A little dated, no fridge, beds do roll around a bit & squeak, but spotless clean. Food is plentiful and REALLY GOOD, always hot with lots of choice. The snack bar has limited choice but the chef there knows what's he's doing & everything is cooked to perfection, sorry I don't know his name as the cooking staff don't display their names, but he is a credit to this hotel. Drinks are also really good. Cocktails very strong & a lovely touch with them in a slushie machine. Tropical large on self service pump along with wine, soft drinks, teas & coffee. Bar staff extremely friendly and very pleasant. Queues sometimes at the pool bar but the staff quickly works through it. Sun loungers sometimes have the holiday idiots putting towels out at god knows what time, but honestly there is no need as there are plenty of beds for everyone regardless of what time you go there. The main pool large & again spotless. Every morning there was someone scrubbing & cleaning the sun loungers which was lovely to see as many hotels don't do this. Adults only part lovely addition especially the large hot tub/jacuzzi, but people do seem to stay in there a long time not allowing others to have use of it. When you do manage to get in OMG it's boiling hot. Entertainment ok. Something on every night, but standard All Inclusive except for the acrobatic/limbo dancers - they were really good. There is a nightclub thingie downstairs that puts on a karaoke every night after the evening entertainment have finished. The hotel is what i call centrally located. 10mins walk to the beach (if you go left out of the hotel). Shopping centres are plentiful in playa del ingles - the Yumbo also 10mins walk. Maspalomas sand dunes hell of a walk from the hotel, would recommend taking the fee bus. Taxi rank right outside hotel. Quite reasonable on their prices. £45 to airport. Apparently hotel puts on free shuttle bus, but I didn't enquire or use so cannot say anything about it, same as the gym, kiddies pool, tennis courts etc. This is a really good honest hotel where you will have a lovely holiday. Would recommend. Thank you servatur waikiki. Hopefully see you soon.