Servatur Puerto Azul

We were in Puerto Azul One week my daughter loves the mini club thanks to Natalia From mini club because of her my daughter had and amazing holidays. Fully recommend this place 🩷

Amazing animation team, fantastic food, great holiday.

We stayed here for my partners birthday for 8 nights all inclusive, it was a nice hotel, staff were friendly however I wouldn’t return- especially as a couple. There was children everywhere which is absolutely fine, but there was only 1/2 adults only bits, and even then there was still teenagers messing about. It’s definitely more of a family hotel rather than couples. There was only ever 1 bar open during the day, and for hundreds of people staying there, it wasn’t enough- the queues were endless. Even at the adults only bits, there was no bar. We were there for 8 nights, bed sheets didn’t get changed once, the room was always cleaned, just never had our sheets changed which I think is pretty dirty. All inclusive drinks are crap, barely anything is included. They have pour your own drinks service but the wines on there weren’t great. The food was lovely, different variety every day and always tastes great. Entertainment- there was nothing in the evening other than some shows for children, nothing for the adults at all. Overall, hotel was nice and staff great, but for £2500, we were disappointed.

Excellent hotel. It's our second time here. The food is fantastic, easily the best all inclusive food we’ve ever had and we go all inclusive every year! Best thing about the hotel is the food. Breakfast, lunch and dinner all excellent every single night! The reps were amazing this year. All great with the kids as expected but some of them were even great with the adults. Kept us entertained all day and night. A mention particularly for Zuri. She was the life and soul of the hotel. All day she kept people going. She even joined in on all the games we played, such as beer pong (even when it got out of hand). Also shout out to Alberto who was good fun and got involved as well. Rooms are spacious and spotless. Comfortable beds, everything you need from a hotel room. Night time entertainment is the only real negative for me. It's not terrible, but it's not great either. Reps do their best but it is what it is. Overall, fantastic hotel. Best all inclusive we’ve experienced over 14 years of all inclusive family hotels. Will be returning next year!

Unfortunately, our stay at Servatur Puerto Azul was disappointing. The bathroom was not properly cleaned, with hairs left on the floor when we arrived. One of the doors in the room was coming off its hinges, which suggested that maintenance had been overlooked. To make matters worse, our room overlooked a building site, which was far from the relaxing view we had expected. When we raised these issues with reception, we were told there was nothing they could do about changing our room that evening. While we understand that hotels can be fully booked, the lack of a more helpful or empathetic response added to our disappointment. Overall, the room did not meet the standard we expected, and both the housekeeping and customer service fell short of what we would expect from a hotel.

Stayed here for ten nights near the end of June/ start of July 2026. Arrived around 11pm, after a 35 minute private transfer from the airport. Check in was quiet and easy to do. We were given boxes which included a sandwich, fruit and cake in, plus a large bottle of water in the fridge. The all inclusive wristband, acts as your room key, plus activates the various drinks machines located around the resort. It is worth noting to reduce plastic, your own water bottle will be needed to fill up water from the machines. Stayed in block 7000, which was easy to get to from the reception area. The lifts are easy to work out once you’ve used them a few times. Decent sized room, which was cleaned daily. It is worth putting the do not disturb sign on the door if you don’t want your room cleaned too early. Otherwise there maybe a knock on the door pre 9am. The food at the main restaurant was good, and plenty of choice during the stay. Food at the pool bar was the same most days. The resort is huge and there are plenty of pools to choose from. The main pools are fairly busy with families. Whilst the panoramic and spa pool (horizon pool) are 18+, and much quieter and relaxing. Towels for round the pool were available for a €10 deposit, which was refundable at check out when the towel cards are handed back. Towels can be changed through out the week at a hut near the main pool. The entertainment team work hard throughout the day mainly round the main pool and putting on various shows in the evening. As the resort is on a hill, there are a lot of steps to get down to Puerto Rico beach, then different restaurants down there to choose from. We would generally walk down which took about 20 minutes, then get a taxi back for around €6. There is a free bus to and from the hotel to Amadores beach a few times a day, or again a steep walk down of around 20 minutes, or €5 in a taxi. All round a great resort to stay in, with something for everyone whether you’re a family or couple. Definitely recommend this resort and would stay again here in the future.

What a great week we had at this busy hotel! Great hotel and facilities. The food was by far the best in an all inclusive hotel I’ve been too 🙂 tons of sun beds available all day long so no need to be up at the crack of dawn to throw a towel down although I went just outside the school holiday period so can only make reference to this time. The hotel is huge so be prepared to get lost! It took me almost the full week of my holiday to get my bearings about the place 🤣 The hotel is spotlessly clean. Drinks in the all inclusive are decent and I would suggest you are wasting your money upgrading to the all inclusive plus package. The standard all inclusive is more than enough! I had a double room with side sea view which was fab. The view was full onto the sea as I was high up! If you have one of these rooms booked be sure to request a high up room otherwise your view will be looking into the back of the Gloria Palace Thalasso hotel with no view of the sea. All staff were really decent and friendly with the exception of a middle aged male who was working daytime at the reception desk. He was really rude and abrupt whilst only wanting a simple question answered but he didn’t spoil my holiday so all was good. Happy holidays peeps 😎

Stayed here from 15th for a week checked it just before stop tap got a cold box of sandwiches and fruit as we arrived late. Got to our room 7520 which was underneath where the football court was pretty noisy road underneath and a generator in a shed opposite plus you here all the empty bottles being put into skips at night rooms are lovely cleaned and modern pools are very good and warm and always got a sunbed food is very got in the buffet and snack bar staff were not very approachable not many spoke to you entertainment was average except from the animation team who work hard all day and night most of the hotel is spotless except for the seating area outside of the snack bar which was always dirty and plagued with loads of pigeons eating on tables and on the floor you never seen staff cleaning the floors from them pigeon dropping everywhere we went all inclusive but it’s not really all inclusive as most cocktails you have to pay for and the drinks are poor quality and at times the ques at the bar became pretty long the staff at reception were pretty rude at times and not very helpful this was our 5th time here and will be probably our last as it as problems with pigeons and the quality of all inclusive drinks

Zuri and Natalia they made amazing atmosphere. They are really extremely nice and professional. I love their approach to guests!

We had an amazing stay at this hotel and would highly recommend it to anyone looking for a relaxing and enjoyable holiday. The hotel is beautiful, the rooms are clean and comfortable, the food is delicious with plenty of variety, and the entire staff is friendly and helpful. A very special thank you goes to Natalia from Poland, one of the entertainment team members. She is truly outstanding—always smiling, kind, energetic, and passionate about her work. She made every activity fun and engaging, creating a wonderful atmosphere for both children and adults. Her enthusiasm, professionalism, and genuine care for the guests made our holiday even more memorable. Natalia is a real asset to the hotel, and people like her are the reason guests want to come back. Thank you to the whole team for making our stay so enjoyable, and especially to Natalia for her incredible dedication and positive energy. We will definitely be back! ⭐⭐⭐⭐⭐

Hotel - ***** Food - ***** Drinks - ****** Animation Team and Activities 12/10 2nd time of visiting the hotel ... we came last year, and glad we came again. The Animation team were absolutely brilliant, and the shows and games in the day and evening were so much fun and well organised . The whole team were awesome. Special mention to to Adam, Jesus, Suri, Martha and Alberto. These guys ( some we met last year ) were just exceptional. I fully recommend the hotel and all that comes with it. We will return ( not next year tho LOL ) Please say hi to the team if you go Graham and Sam

Amazing hotel, everything was so clean and new, you can really see they take pride and care in the hotel, we have travel a lot and this hotel not only looks amazing and modern but definitely has the best animation team, they are very bubbly and the shows are amazing! Not your regular hotel shows that are very homemade. These shows are professional! We loved our stay here! Food was good, and drinks were great. I don’t think there’s anything bad to saw about this stay.

Arrived at the hotel after messaging with a few private requests which weren't acknowledged. Upon arrival about midday, we were advised by some very grumpy people on reception that our rooms wouldn't be ready until 3 pm, so we had our all inclusive bands put on and went for some lunch and a wander around the resort. The food at the snack bar was pleasantly surprising and greatly appreciated after being up at 2 am. At 3 pm, we returned to reception to be advised one room was ready, which was our friends'. At 3:30, we returned again and got our room. We were surprised they were next to each other as we booked separately. We soon discovered we had probably the only two rooms that didn't have sunbeds on the balcony as they were too small, but this didn't bother us as the rooms were lovely. We had a partial sea view and were happy. Now to the pools: it was really hot so we decided to go find the pools. Our first complaint was how slippery and dangerous the areas around the pool were, and the second complaint was how murky the water was and the temperature of the pool. It was like a bath and not cooling to get into. After a couple of days, the temperature must have been turned down as it was much better. The pools are nice but not big enough, especially when they're doing activities on both sides at the same time. The adults-only pool isn't big enough, and people are queuing an hour before it's even open to get a sunbed. We did manage to get sunbeds at most times of the day around the normal pools so that wasn't a problem for us. Onto the food: well, I can't complain about that; it's amazing and there's so much choice, although it could be warmer (there is a microwave you can use so that was ok for us). The bar staff in the lobby are rude and awkward; they smashed a glass into the crushed ice by accident and we watched them picking it out. Hence, we didn't have crushed ice. It was always an issue to ask for a glass with just ice as I used my own pink gin as I don't like just plain gin and I just used the Sprite off the tap. Although some of the staff in general were happy and polite, most of them were miserable and rude. The location of the hotel is high and a rather long walk down and back up from the center or beach. There is a free shuttle to the beach but at limited times. In general, we had a fantastic 10 days, but unfortunately, with the pool area being so dangerous and the location of the hotel, we wouldn't return.

El mejor show de Michael Jackson!!!!!!

Amazing hotel, all round great stay! Food, drinks and animation/entertainment team are fabulous!

No way on this earth is this a 4* hotel/resort. We booked all inclusive via Tui for 10 nights, compared to other 4* hotels in Egypt, Turkey, Morocco the Servatur rates as a 2*. On Tui Site when booking it looks and sounds great. All tour operators should show the full details of the hotel. It discriminates against people who smoke as there is no smoking within the pool areas. No porter to take your bags or show you to your room No waiter service, you have to queue at the bar however there are glass collectors who hardly speak and very unsociable. If you want a cappuccino you have to pay for it unless its out of a machine which is not very nice. at the bar you can get say vodka and coke however if you don't drink and want a coke you have to go around the corner to get it out of a machine? You have to pay for an ice cream unless its with your evening meal and limited to 3 flavours. No smoking unless in the designated area - outside at the bar. The food is very repetitive and only one dining area. My husband and I were glad we booked a double family suite which had 2 loungers on the balcony as that is where we spent most of our holiday unless at meal times. Will DEFINITELY NOT be returning.

Amazing!!! Breakfast so much choice glad we didn't go all inclusive as the beer was awful. Rooms gorgeous with super comfy beds and pillows like clouds. Cleaned everyday and towels changed. We had junior suite beautiful decor and english tv channels with sea view! Wow! Really stunning views. Arrived late at night was given a box with cold food and water very nice touch. Lifts are bit of a nightmare to figure out as its several to get to where you need to but get used to it and very slippy around the pool areas needed more anti slip. Would definitely return no hesitation.

Lovely hotel ,did all inclusive so much food to choose from only problem is food not over hot .good swimming pools but be very careful around the pool because it’s very slippery and lots of falls from people.worst thing about the hotel is the grumpy rude staff only a couple of nice ones (reception worst of the lot )

It’s mine and my partners first time visiting Gran Canaria and staying at this hotel, we would definitely come back in a heart beat! The evening entertainment has been top notch, the staff are so friendly and hospitable. There is also a large selection of food both morning and night, as well as a snack bar during the day with a wide variety. The only thing we would say is there was no advertisement about “all inclusive+” when we booked this, which gets you better drinks / properly make cocktails (the food remains the same). This is €25pp per day with a minimum of 4 night, we were here 10 nights so didn’t think it was worth it. However in saying this, it is absolutely worth the visit and you won’t be disappointed.

The hotel is nice great place for families my pet hate in the restaurant and dining areas the tables are all wobble get the maintenance men to put stoppers under the legs or you will have an accent some staff excellent some not house keeping top marks rooms spotless

Great family hotel…. Amazing views, which can’t be beaten . great food. Friendly helpful staff…. We paid for a bigger room and it was huge, well worth the extra month. The entertainment team were great and there’s loads to do for kids of all ages. We travelled with out 1 year old and he loved the bubbly show every night and the little indoor play pen. The gym is well equipped and pretty decent for a hotel. You can get taxis to Mogan mall and the centre which are cheap 5/6 euros. The infinity pool is amazing! Downsides: - lots of steps , tricky getting around with a pram. - very slippy tiles around the main pool area. - We paid for half board, there is no where around the hotel to grab some lunch. The hotel doesn’t have a cafe/bar in which you can just grab a bite to eat. The hotel is more centred around those all inclusive. - On day 1 my partner paid for a all inclusive lunch for the day but then they refused this later in the holiday and said all 3 of us (including a baby) would have to pay £50 for lunch if he wanted to eat. Myself and my baby didn’t want food. We then had to a take a taxi ride just to get him soemthing to eat. - water in the shower doesn’t drain. Overall a fantastic holiday . We would recommend this hotel x

A brilliant family holiday. I travelled with my wife, son (2 years old), father in law and mother in law. We have travelled to this hotel previously and we chose to come back because of how good it was. Rooms We stayed in a family suite in room 1606. You had to take a lift to get to it (as you do pretty much everywhere in the hotel) but it was never too much of a wait. The room was spacious and had an amazing view of Puerto Rico beach. The only criticism I would have here is the decorative cushions/throws were a bit smelly and could’ve done with a bit of a clean. Pools There’s lots to choose from. My son loved jumping between the splash park, the main pool and the infinity pool. The water was warm enough if the weather was cooler. It was upwards of 25 each day we were there. Buffet We initially booked bed and breakfast but upgraded on arrival. It cost us 25 euros per person per day and they didn’t charge for our son so 350 euros for the week. It felt like money well spent. We particularly enjoyed the snack bar, where there was plenty of choice for lunches. The evening menu was plentiful, too, where there was lots of choice. I personally enjoyed the Asian station where they did things like noodles/fried rice/etc. One of the chefs even whipped up a fresh spaghetti bolognese for my son on a couple of occasions despite it not being on the counter. Location It’s up on the hill top so it’s a hilly walk whichever way you go but it’s only 5 euros in a taxi to the main centre. We ate out a few evenings and taxis were easy enough to come by. Improvement suggestions 1. I use the gym whilst away and they’re missing 2 carabiner clips from the cable machine in the gym. Similarly, there was a few dumbbells missing that needed replacing. 2. A touch more focus on cleanliness. The place is clean and looks brilliant watching the sunset from the outdoor theatre but as previously mentioned, some of the decorative throws/cushions were a bit smelly. 3. They need a soft drink machine in the splash park area of the hotel. It felt like every section had one apart from the splash park. Given that we were based at the splash park each day, it would have been handy to have one there. Having said all of that, would I go back? Absolutely.

Amazing hotel. The food was up there with the best I’ve had at an all inclusive, there is so much choice and the pool snack bar was great if you wanted a burger or pizza for lunch instead of a full meal in the buffet restaurant. The only downside was that we had booked all inclusive but when we arrived we couldn’t have certain cocktails and drinks because they were only included in the all inclusive plus package. I was on holiday with my friend who doesn’t drink cocktails but I personally wanted to upgrade to the plus package for 25 euros per day. Unfortunately we were advised that both of us had to pay 25 euros a day for a minimum of 4 days so we decided against it. In the end, I bought Aperol spritz and it was only 6 euros each so 4 or 5 of them a day made the cost near to 25 euros anyway! The rooms were clean, lovely balcony with sunbeds and the beds were really comfy. Would definitely return to the hotel - it’s great for kids and adults!

We returned yesterday and have had a lovely holiday. Our kids are 14 and 10 and I have coeliac disease so need to eat gluten free food. Room We stayed in 5507 family suite with partial sea view, the first few photos are the view from our room. Beautiful views and very spacious, we put the kids in the room as it was to single put together, we slept in the small double in the living room, it was comfortable but was small! We had fridge kettle sink in the room, bathroom was clean and fine for what we needed, two sunlounges on the balcony and table with 4 chairs. Room was cleaned everyday. Pools Pools were warm, we stayed in other hotels this time of year and the Pools have been freezing, but once you were in they were absolutely fine. I was really worried about slippery tiles and even bought special pool shoes for the kids but we found it fine, I do drill it in to my kids to walk slowly and we didn't slip once. We also had no problem getting sunlounges we usually went to the Pools in the afternoonn and always managed to get 4 lounges together. Pool towels we hired for £10 euros each. Drinks Lots of dri ks machines dotted about where you scan tour wrist band and can get fizzy drinks, juices, water and coffee. Pool bar has slushies included in the all inclusive and we tried the cocktails that were OK, I liked the mojito and the tequila sunrise and my daughter liked the non alcohol San Francisco. The cocktails are pre mixed, would have been nicer to have the made fresh. Restaurant drinks are the same machines that are dotted around the hotel but with the addition of still and sparkling water, wine and beer. I liked the white wine. Food. We found that if we went for food between 6.30 and 7pm we could get a seat on the balcony, which has gorgeous views I included photo above, it was much quieter out there and also quieter getting the food too Breakfast had a good selection my kids loved the churros and pancakes. They had lots of pastries, colds meats cheese fresh fruit, freshly made omelette, sausage bacon etc. Gluten free breakfast they had a separate area with white gluten free bread with a toaster that is like a grill that you use the tongs to place the bread in and the flip it, I used this and was never ill and never saw anyone use normal bread in it. They also had chocolate cereal, chocolate muffins unwrapped and biscuits unwrapped. I ate the omelette every day too and was always fine. Lunch A small selection in the restaurant, salads, fries, vegetables, grilled meat, some puddings and icecream machine. The snack bar had toasties, burgers, chicken nuggets, hot dogs, fries, salad etc small selection of puddings and pastries then a freezer woth tubs of ice-cream which are gluten free. The fries in the snack bar are gluten free as cooked in a separate fryer dedicated to fries, I would eat these but just wait a few minutes for a fresh batch, I never waited more than 5 mins then i used a fork to serve them( the tongs in the snack bar look contaminated In crumbs) Dinner As I said get there early as possible, lovely food and great selection my husband and kids always had something lovely, Pizza, Chinese, Mexican, Pasta, steaks etc. Gluten free was OK but a bit repetitive, grilled meats were alway gluten fee, chicken steak, pork etc the chefs will guide you through what you can have too, lots of salads and vegetables and paella. I had the gluten free pizza twice, just ask at the pizza counter for a sin gluten pizza then go back ten mins later to collect, same with fries ask at the grilled meat section for sin gluten fries and they put some oil in a pan and cook them in that so no contamination. I did ask for sin gluten pasta one night but it was cold and was cooked right next to where she was cooking and draining normal pasta so I didn't eat it due to cross contamination risk. Gluten free puddings in the evening are good, designated section packaged up lemon cake, brownies and schar chocolate muffins and unpackaged cookies don't use the tongs for these as loads on non gluten free kids were getting these. I used the whippy machine and the icecream syrups and was fine no reaction, they have small tubs or I just put some on my plate next to the gf cake. My kids loved the chocolate fountain they had loads to put in there, marshmallows, gummy sweets fruit etc and lots of 'normal' cakes. We found are way around the hotel fine, we went on the free coach to the beach twice, and hired the pedalos with a slide for £15 euros for a hour that the kids loved. We booked the boat to the market at reception £13 return for adults and £6 return for kids. We went to the Morgan Mall and down the the peurto rico beach for a look round. Then the shops at the top of the hill, lots of cheap bits like handbags and keyring souvenir type shops, my son got a football that he enjoyed using at the football courts, however the football courts where chaos in the evenings, my husband ended up organising matches with them all as it was getting unsafe with footballs flying everywhere and kids fighting etc, no adults supervising, they could do with a member of the entertainment team out there during the evenings really. Entertainment was quite good some nights then other nights absolutely terrible, hit and miss really. Overall we had a great holiday, fantastic hotel for family's probably not great for couples. Lovely area, very clean and modern.

This hotel is beautiful? The views are breathtaking but firstly we travelled out of season and didn’t think the ratio from kids to adults would have been like it was. Kids everywhere, feral is an understatement. We don’t mind kids, we have our own, but they were everywhere. It ruined our stay. Secondly there were also so many pigeons, because people leave food all over, the place is swarmed with them. The staff try to keep on top of stuff but it’s a battle. Thirdly They also need to work on the food, it wasn’t good at all. I was really ill one night, I can’t be 100% it was the food, but it was never hot, and again feral kids with their hands all over everything, parents just didn’t care. This hotel would be lovely if they could vet people that booked 🤣 and better quality food. Shame really. We wouldn’t return.

I've stayed at many hotels in the area, but I just keep coming back here. Just got home after my 3rd stay at the servatur peurto azul and had a fantastic time as always. Me and my wife stayed in the duplex with a private plunge pool, and it was just fantastic! We've stayed here as a couple, and we've stayed here as a family..... Every time has been fantastic. you will not be disappointed! I'm sure we will be back again soon. Lol.