Servatur Don Miguel

We have been here 4 times (!!). Always satisfied. Now Servatur starts to look for new ways to earn extra money: ask for ice cubes (like to cool a bottle of champagne or to enjoy a drink on your balcony, YOU GET CHARGED for the ice! Never been to a hotel in my home life where this basic service is not free. It was nice - but not gonna rebook Servatur Don Miguel again. It’s a question of principle!

After reading the reviews, I didn’t know what to expect. We are here now and I must say we’ve enjoyed everything while we’ve been here. Theres no sun bed dashes. You can get down to the pool at 11am and still find a bed. I read previously about the food. I have got no complaints, there is something for everyone. I had some gorgeous smoked salmon with scrambled egg this morning. There is proper back bacon, omelettes, boiled eggs. I really don’t understand how people can complain. Everything has tasted fabulous. It is an adults only hotel, so there’s no children running about, not that i don’t like children, It’s what we chose because we’ve been to places where towels were on sun beds at ludicrous o’clock, kids screaming and shouting(which is what children do!) It is just nice here to have a kid free holiday. We did kids holidays when ours were little, but it’s our time now! The rooms are adequate and ours overlooks the pool. The beds are very comfortable, the pillows are excellent. The beds are made every day, the ladies work very hard. We are staying half board so we buy water and snacks from the supermarket opposite our hotel. There is a fridge in the room, large enough to put water and cans in. The entertainment is very good in the evening, but only last a couple of hours, by which time you are ready for bed. Across the road down near the shopping centre is like Narnia, you think there’s nothing going off, walk down pass the shopping sign post and this massive area is filled with loads of bars and restaurants, all lit up with fancy fairy lights! The area is well known for alternative entertainment, but there is something for everyone, absolutely blew us away ! fantastic 😂

We had a wonderful stay and l cannot understand how the reviews can be so bad compared with our experience! We had a high room facing the pool it was spacious , quiet at night,cleaned thoroughly every day. Towels changed every day. We took our own kettle and an extension lead as by reading the reviews we knew it was needed. Apart from that the breakfast was really good,hot,lots of choices, constantly topped up and tables cleaned fast as people finished. Staff very helpful throughout the hotel. Plenty of sunbeds, nice background music, food and drinks reasonable price for a hotel. Pool all one depth and clean,not to cold. Free towels ,changed once for free during the week. Good position. Near Yumbo which is vibrant at night with bars and restaurants. 20 minutes downhill walk to lovely sandy beach lots of restaurants overlooking the sea. 4 euros for taxi (which are plentiful)back up the hill. Worth every penny in the heat. Loved our experience and would definitely stay again!

Second time going to this hotel and it's a very friendly, comfortable hotel. The staff are a credit to the place. Beds are comfy , AC is brilliant. We had half board and there was plenty of choice morning and night. There's entertainment if you like that . It's situated in a great place. The local beach is amazing and safe to leave your stuff on the beach and go for a swim. We've enjoyed it here and will probably go back another time.

I usually go for small hotels but as this was my first solo trip I wanted to try a bigger chain hotel and I didn’t enjoy as much as I thought. The hotel itself is clean the room was exactly as pictured (superior double) however the curtains were dirty and furniture a little dated the balcony doors not very smooth so was disturbed on a few occasions from neighbouring rooms opening and closing doors. The actual room doors had to give it some elbow to close so expect to be woken up by that. The fridge kicks in now and again which hums and then it randomly pops/cracks? Pool area and jacuzzi clean and well maintained plenty of sun beds the terrace is nice too - pic added for snack bar menu and prices. Unfortunately I had to complain twice due to a couple below me having a blazing row kicking the doors and being extremely aggressive I was scared called at 1am assured would be sorted called again at 5 and was told to hold on a sec to which the phone was cut off I believe this was an accident however nobody called me back or came to see me to check I was ok. I took umbrage to this and whilst I appreciate the hotel can’t be responsible for individuals behaviour they do have a responsibility to ensure all guests feel safe and secure with that in mind I approached reception to ask if said guests had been ejected and was assured that everyone in that row had checked out they apologised and then said perhaps I got it wrong just too much to drink and banter?! Didn’t appreciate being gaslit and I actually have recordings to definitely not banter. This is why I’ve usually opted for smaller as I know for a fact they would have come to find me and / or offered a drink voucher or some kind of token by way of an apology. The entertainment was lacking just DJ most nights heard Britney Spears 5 times over 3 days …. there was a saxophonist during the day one day which was enjoyable. The breakfast was fine usual fare I added pics there was a little variety but mostly much the same day in day out. I did like that on some days there was sardines and salmon and roasted courgette and peppers. Sausages wouldn't touch with a barge pole!! My only gripe with the food was the labelling wasn’t great on the yoghurt station simply said “yoghurt” didn’t tell you what type of yoghurt you could tell some was flavoured as I lead a sugar free life I do opt for strained Greek yoghurt and when I asked the staff replenishing they couldn’t understand me. The same for cheese and meat section just simply “cheese” and “meat” again some cheese is obvious the same as meat but a little more detail would be useful. I have added lots of pics from breakfast not pictured was the omelette station and small gluten free section. They also had several milk options / alternatives. Lots of tea options with mint cinnamon sticks sliced lemons which was a nice touch. The breakfast room very noisy the staff whip away empty plates and dump them in a plastic trolley so expect lots of clattering unless you go outside of course. All in all whilst I wouldn’t go back to this hotel its location is great can walk straight down the road see the dunes and good transport links to other locations I recommend El Saloon for tapas just 5 mins up the road.

Stayed here for 2 weeks the room we had was falling to bits. Handles coming off draws had a leak in bathroom and had to move rooms like 5am in the morning. Room full of damp . When we arrived the was leaks throughout the hotel. The breakfast was very poor and had to eat out every morning watered down orange juice. The food was atrocious to say at the least. Only thing good about this hotel was location being across the road from yumbo. Had a burger on last day at the restaurant and had to send it back as it was raw! Would never come back and would not recommend this hotel to anyone!!

Stayed for a week and the hotel is in a great location, a couple of minutes walk from the Yumbo centre and good public transport. Not far from the beach either (15 min walk approx) When we arrived we noticed flooding in our room, when we returned to reception to notify them they explained that the fridge will have been defrosting and to use towels. They would send someone over later. When we returned to the room we noticed previous water damage around the room. Someone did eventually come and unplug the fridge. Our room was spacious but very basic (note that you do not have access to a kettle etc). There is only a safe and empty mini fridge). Our balcony was lovely and faced onto the pool (note you may see more than you bargain for on other balconies!!). Due to the location of the hotel it can be noisy at night with traffic and I did struggle to sleep because of this. The evening entertainment was underwhelming and the hotel was quiet at night. During the day the pool area was busy but you can always get a lounger (at least when we were there). It is full of lots of different people but there is a lot of smoking (even though it says no smoking) and people playing their own music which can be a bit overwhelming. The pool itself was very cold and there was often something needing fixed. Beware that you only get the one towel (plus one swap if you are luxury) for your whole stay which seems really silly unless you pay by the day). We were half board and found the breakfast really bland/boring. They do a bit of everything but not very well. It seemed very unhygienic, with people coughing into the food or their hands and then touching the tongs. The coffee was the worst I’ve ever tasted and the juice tasted watered down. The food was quite dry from sitting under heat lamps for a while. This hotel felt like they were trying to take money from you at every opportunity. The dining room often stunk of smoking from people and staff smoking in the open garden. Overall the hotel is in huge need for modernisation and desperately needs better evening entertainment.

This is our first stay at this hotel and 100% will be our last. Our room is 069, we has a leak coming from the room above into our bathroom. We reported this three to four occasions even showing reception a video of the water coming down including through the bathroom light. It was logged but nothing done. Early hrs, my partner noticed that the light was flickers and full of water. He went to reception who moved us straight away a temporary room due to the dangerous hazard. Rather than give us another room for the rest of the stay was told to use the temporary room for now but we will be moved back into our room. Staff were friendly but the way the whole situation has been handled is shocking (exclude the pun). Not even an apology got not sorting out the problem before it actually become life threatening.

⚠️ WARNING – I no longer feel this hotel is a safe place to stay. I have stayed at Servatur Don Miguel several times over the years and have recommended it to friends, which makes writing this review particularly disappointing. During my most recent stay, at approximately 5–6am, another guest spent around 10–15 minutes aggressively trying to force entry into my room. This was not someone simply knocking on the wrong door. The individual repeatedly struck and kicked the door, damaging the electronic lock and scanner. I have attached photographs of the damage. At the time, I was alone in my room and genuinely frightened. I had no idea who this person was, whether he was carrying a weapon, or what might happen if he managed to get inside. It was one of the most distressing experiences I have ever had in a hotel. Eventually, after finding the reception number and calling for help, security arrived. I was later told the guest was drunk. However, what happened afterwards was, in my opinion, just as disappointing as the incident itself. Nobody checked on my welfare the following day. Nobody asked if I felt safe remaining in the room. Nobody offered me a room change or alternative accommodation. When I spoke to reception, I was simply told, “Let’s hope it doesn’t happen again.” I was expected to spend another night in the same room where someone had just tried to force their way in. As a result, I barely slept and spent the remainder of my holiday feeling anxious and uncomfortable. What concerns me most is not that an intoxicated guest behaved badly. Unfortunately, incidents can happen in any hotel. What matters is how management responds afterwards and how they support the guest affected. In my case, I felt completely ignored. After submitting a formal complaint, the hotel’s response focused on defending its procedures rather than acknowledging the impact the incident had on me. No meaningful apology, no gesture of goodwill, and no acceptance that the situation could have been handled better. After years of staying here and recommending this hotel to others, I can no longer do so. Based on my experience, I would not stay here again. If guest safety and welfare are important to you, I believe you should carefully consider this review before booking.

Another excellent day as usual can’t really afford it. Great location great price great hotel. Only criticism I had half board and the food was very bland. All you need to do is add a bit of spice. Management, please look at the menus . I must say the staff service is just brilliant.

Stayed here for 1 night on June 10th . I booked this trip to Gran Canaria last minute as I thought “I just NEED a night away from Lanzarote!”. I was really impressed with this hotel . Check in went so smoothly . The girl who checked me in was so friendly (can’t remember her name) but she had glasses on and a white shirt . I got the impression she was new?? But she did a great job! I stayed in room 519 and it was lovely . Just the right size for 1 person . The balcony was really nice to catch the sun on . Except I stayed out a little too long and got burnt (oops!) I had breakfast included with my booking but unfortunately never made it down :( (too many drinks the night before hehe :) . Had an evening flight back to Lanzarote the next day so I had a drink out at the pool bar . Patricia was very friendly and efficient. I got the impression she was a manager or supervisor but she did a great job. I then said my goodbyes and went to the airport . Overall a lovely hotel and I hope to be back in the future !!!! Peter Reynolds.

Lovely holiday but Dario’s attitude stinks. Very rude.

I’m on my last night at this hotel, after staying 4 nights on my own for a quick break away. I’m quite disappointed for several reasons. Apart from the breakfast (which is plentiful and delicious with something for everyone), this is nothing like a 4 star hotel. I booked a superior room, and the furniture had mold growing on it, water damage, a stained black bath and was extremely noisy. For a superior room which I paid more for, this isn’t to be expected. It’s room 405 and it’s situated at the back of the hotel next to a main road. Sitting in the balcony isn’t an option. Cars beeping and coaches up and down the road from early in the morning to late at night. I would have thought a superior room would at least be situated facing the pool. Secondly, the staff are either lovely or very rude - No inbetween. I’ve just encountered a very rude younger male member of staff, who told me I can’t sit one side of the pool bar to eat, and that o must sit the other side. When I pointed out that I had sat and ate there all week, along with many others, he simply said something in Spanish and pointed his finger. I don’t understand what the problem is? The pool bar is one area, again, where many people have sat to eat all week. The man cleaning the pool in the mornings is also rude and abrupt. I definitely won’t be staying again.

Our second visit. Food has improved 10 fold. The staff are without exception, warm ,welcoming, and so friendly with a can do attitude. Our room was perfect with excellent air con and a fan as well. Special mention to Manolo our favourite waiter who has such a dry sense of humour and is so efficient. He is kind and remembers our drinks order every time. The hotel is spotlessly clean, even around the pool. Pool towels are €10 deposit each from reception and can only be changes for free once. Thereafter it costs €3 each time you change them. Would like to see that changed to at least one change a week free. Real mix of people use the hotel and that makes it fun. 2 mins walk to the Yumbo centre if you want the nightlife. Will be back to visit you again. Thankyou Don Miguel, you have helped us have a wonderful holiday. ❤️

Initially we were in a double room near the roadside. It was very noisy with constant traffic flow all night. Could not sleep. However, we approached the reception staff. We were then allocated a room overlooking the pool. This was so much better. We had booked breakfast only. Lots of choices. Cold meats, fish, cereals, fruits, yoghurts, fruit juices, teas, coffees and sparkling wine on some morning. Hot selection also. Rooms clean and tidy. Daily room service available. We enjoyed our stay. Yumbo Centre within walking distance with restaurants and bars. Friendly staff at the Don Miguel. We have booked again for this December, superior room with a pool view and Half Board this time. Looking forward to it. Thank you Jean & Mike

I couldn’t have had a better experience. As someone who just wanted a chill solo holiday it was such a great experience. The location is within walking distance to everything you need with excellent transport links outside if you want to venture further a field. The rooms were clean and although basic had everything I needed. The price point for the time of year and in the run up to pride were excellent but the best bit about the hotel were the staff and other guests. Firstly I would love to give a huge thank you to everyone that works at Don Miguel. From reception, to the cleaners to the bar staff to those working front of house, they couldn’t have been nicer. Everyone was always smiling, talkative and happy to answer any questions I had. This really made my whole trip such a joy. The same applies to all the other guests, everyone was just enjoying themselves and super friendly to the point I made some really great friends from all over the world from this trip. Thank you all, I can’t wait to come back.

I strongly advise against it because when you send an email to ask for information they never respond.

First time to stay in this hotel , I got a lovely pool view room on the 5th level the room was clean and tidy , I was staying half board so I had breakfast and evening dinner, breakfast was good maybe a selection of nut for cereal would have enhanced the breakfast, dinner was excellent and the soup was piping hot every evening, pool area was super clean and everything you need to relax and unwind,

Not impressed ! arrived late Given ground floor room Freezing cold view onto a dirty wall Above this is t he pool view Would have to stand on a ladder to see it not too impressed with reception male wasnt too concerned much of a hurry to go home Asked about heating the room they said we could have a heater but there is a charge !!!!!

The room is oké but clean and I had a great bed, slept well and quiet. The breakfast is more than enough choices , as well the evening buffet , not every day the same. My favorite experience is very good about the quality. The staff is friendly but not really focused on the terrace near the pool. The have a tunnel vision and most of them don’t see new guests sitting waiting for them come over. The animation is worse, I have the idea that they don’t care about that, pity because most of the guests are leaving when there is just a DJ or a girl who’s tries to sing but was terrible. And that is not my opinion only. anyway they try the best and overall, I am very satisfied.

We stayed in the Servatur Don Miguel for a week. The highlight of this hotel is the wonderful pool. The pool area is so relaxing and picturesque with the waterfall feature and palm trees. Also, there was no crazy morning dashes for loungers; there were always loungers available regardless of the time of day you arrive. The pool side bar and restaurant was fantastic with tasty, well presented food at a reasonable price and great cocktails. The breakfast had plenty of variety. The hotel beds and pillows are comfy and all rooms have a decent size balcony with a table and chairs. The hotel is well located beside shops and restaurants and is about a 20 minute walk downhill to the beach but you can get a taxi for about 4 euro. I would definitely stay here again when visiting Gran Canaria.