Serenity Alma Resort(ex.Serenity Fun City)

I had a wonderful experience at Serenity Fun City from the moment I arrived until the day I left. The resort was exceptionally clean, the room was spacious and comfortable, and every member of the staff was welcoming and professional. The pools were fantastic, the restaurants offered a great variety of delicious food, and the entertainment made each evening enjoyable. Everything was well organized, creating a relaxing and enjoyable atmosphere throughout my stay. I would highly recommend this resort to anyone looking for a memorable vacation and excellent hospitality.

Serenity Fun City completely exceeded my expectations. The resort is beautifully maintained, with modern facilities and a welcoming atmosphere. Every day was filled with enjoyable activities, and there was always something new to experience. The restaurants served high-quality food with plenty of variety, and the service was consistently excellent. I especially appreciated how attentive and friendly the staff were, always making sure guests were comfortable. It was the perfect place to relax, have fun, and create unforgettable memories. I would definitely choose this resort again on my next visit to Hurghada.

Our trip to Serenity Fun City with friends was absolutely fantastic. We had so much fun enjoying the pools, water slides, and evening entertainment. The rooms were clean, the food was delicious, and the staff were always cheerful and helpful. The resort had a great atmosphere, making it easy to relax and enjoy every moment together. We left with amazing memories and are already planning our next visit.

Our trip to Serenity Fun City with friends was absolutely fantastic. We had so much fun enjoying the pools, water slides, and evening entertainment. The rooms were clean, the food was delicious, and the staff were always cheerful and helpful. The resort had a great atmosphere, making it easy to relax and enjoy every moment together. We left with amazing memories and are already planning our next visit.

The Best Start to Our Married Life

The Best Start to Our Married Life

كانت إقامتنا في فندق Serenity Alma Heights بالغردقة من 30 يونيو إلى 10 يوليو 2026 من أجمل الرحلات التي عشناها أنا وزوجتي وأطفالي. منذ لحظة وصولنا وحتى مغادرتنا، شعرنا وكأننا بين أهلنا. كل شيء كان رائعًا: الغرفة كانت نظيفة ومريحة، المسابح جميلة ومعتنى بها، المطعم قدم طعامًا متنوعًا ولذيذًا، والرحلات السياحية كانت منظمة بشكل ممتاز وجعلت عطلتنا مليئة بالذكريات الجميلة. أتوجه بجزيل الشكر والتقدير إلى إدارة الفندق على احترافيتهم واهتمامهم بكل التفاصيل، لكن شكري الخاص يذهب إلى الآنسة منة الله، مديرة العلاقات العامة، التي كانت بابتسامتها الدائمة واهتمامها الصادق حاضرة دائمًا للتأكد من أن إقامتنا تسير بأفضل شكل ممكن. كما أتقدم بخالص الشكر إلى الأستاذ ياسر الشبراوي، والأستاذ زياد عمر، وإلى جميع أفراد طاقم الفندق الذين بذلوا كل ما في وسعهم ليجعلوا عطلتنا مريحة وسعيدة. لقد شعرنا بمحبة حقيقية وكرم ضيافة أصيل لن ننساه أبدًا. أغادر وأنا أحمل معي أجمل الذكريات، وأقول لكم: أستودعكم الله، وأسأل الله أن يحفظكم جميعًا. بإذن الله سأعود مرة أخرى، لأن هذا المكان أصبح له مكانة خاصة في قلوبنا. شكرًا... شكرًا... شكرًا من القلب. أخوكم المغربي محمد وكيلي من بلجيكا. Our family stayed at Serenity Alma Heights, Hurghada, from June 30 to July 10, 2026, and it was truly one of the most beautiful vacations we have ever had. From the moment we arrived until the day we left, my wife, my children, and I felt genuinely welcomed and cared for. Everything exceeded our expectations: our room was spotless and comfortable, the swimming pools were fantastic, the restaurants offered delicious food with plenty of variety, and the excursions were perfectly organized, creating unforgettable memories for our family. I would like to express my deepest gratitude to the hotel management for their professionalism and outstanding hospitality. A very special thank you goes to Ms. Mennatallah, the Guest Relations Manager, whose kindness, warm smile, and constant attention made us feel like valued guests every single day. My sincere thanks also go to Mr. Yasser El Shabrawy, Mr. Ziad Omar, and every member of the hotel team who worked so hard to make our stay comfortable, enjoyable, and truly unforgettable. Your kindness and dedication touched our hearts. We leave with wonderful memories that will stay with us forever. May God bless you all, and, God willing, we will definitely return because Serenity Alma Heights has earned a special place in our hearts. Thank you... thank you... thank you from the bottom of our hearts. Warm greetings from your Moroccan brother, Mohamed Ouakili From Belgium

كانت إقامتنا في فندق Serenity Alma Heights بالغردقة من 30 يونيو إلى 10 يوليو 2026 من أجمل الرحلات التي عشناها أنا وزوجتي وأطفالي. منذ لحظة وصولنا وحتى مغادرتنا، شعرنا وكأننا بين أهلنا. كل شيء كان رائعًا: الغرفة كانت نظيفة ومريحة، المسابح جميلة ومعتنى بها، المطعم قدم طعامًا متنوعًا ولذيذًا، والرحلات السياحية كانت منظمة بشكل ممتاز وجعلت عطلتنا مليئة بالذكريات الجميلة. أتوجه بجزيل الشكر والتقدير إلى إدارة الفندق على احترافيتهم واهتمامهم بكل التفاصيل، لكن شكري الخاص يذهب إلى الآنسة منة الله، مديرة العلاقات العامة، التي كانت بابتسامتها الدائمة واهتمامها الصادق حاضرة دائمًا للتأكد من أن إقامتنا تسير بأفضل شكل ممكن. كما أتقدم بخالص الشكر إلى الأستاذ ياسر الشبراوي، والأستاذ زياد عمر، وإلى جميع أفراد طاقم الفندق الذين بذلوا كل ما في وسعهم ليجعلوا عطلتنا مريحة وسعيدة. لقد شعرنا بمحبة حقيقية وكرم ضيافة أصيل لن ننساه أبدًا. أغادر وأنا أحمل معي أجمل الذكريات، وأقول لكم: أستودعكم الله، وأسأل الله أن يحفظكم جميعًا. بإذن الله سأعود مرة أخرى، لأن هذا المكان أصبح له مكانة خاصة في قلوبنا. شكرًا... شكرًا... شكرًا من القلب. أخوكم المغربي محمد وكيلي من بلجيكا. Our family stayed at Serenity Alma Heights, Hurghada, from June 30 to July 10, 2026, and it was truly one of the most beautiful vacations we have ever had. From the moment we arrived until the day we left, my wife, my children, and I felt genuinely welcomed and cared for. Everything exceeded our expectations: our room was spotless and comfortable, the swimming pools were fantastic, the restaurants offered delicious food with plenty of variety, and the excursions were perfectly organized, creating unforgettable memories for our family. I would like to express my deepest gratitude to the hotel management for their professionalism and outstanding hospitality. A very special thank you goes to Ms. Mennatallah, the Guest Relations Manager, whose kindness, warm smile, and constant attention made us feel like valued guests every single day. My sincere thanks also go to Mr. Yasser El Shabrawy, Mr. Ziad Omar, and every member of the hotel team who worked so hard to make our stay comfortable, enjoyable, and truly unforgettable. Your kindness and dedication touched our hearts. We leave with wonderful memories that will stay with us forever. May God bless you all, and, God willing, we will definitely return because Serenity Alma Heights has earned a special place in our hearts. Thank you... thank you... thank you from the bottom of our hearts. Warm greetings from your Moroccan brother, Mohamed Ouakili From Belgium

Well-maintained hotel, delicious food, wonderful views, pleasant service, friendly entertainment staff.

We stayed here in March with our 2 and 4 year old for 10 days We had a really good time overall, the kids loved the entertainment and the staff were very friendly. Food was great there was a different cuisine each night, we did also use the à la carte restaurants and found these to be excellent and great service, we did find it hard to book the hotels through the app as the WiFi didn’t support the app very well, we did highlight this to customer relations. There was lots of choice of food at lunchtime too with the snack bar where you could order pizza, burgers, salad or the buffet restaurant. As well as the ice cream stall. Rooms were nice and big but the decor around the hotel including the funfair is a bit run down, so I guess they will be due a refresh soon. The evening entertainment was great a mixture of kids disco and shows in the theatre, they also had a singer in the hotel by the buffet restaurant at night. The funfair was really good too and we found it really hard to use up all the tokens too, so it’s really good value. We did book a boat trip around the three islands which we loved, it was a great day out and the children really enjoyed it!! We would highly recommend this hotel and would come back in the future, a big shoutout to Karmel in the main restaurant he was a brilliant waiter and really looked after us at breakfast and dinner!! He really does work hard and made our stay!! Thank you ☺️

This was our second stay at this hotel, and once again we had a wonderful time and truly enjoyed our vacation. I would especially like to thank Mr. Ziad at the reception desk. He was extremely welcoming, highly professional, and clearly very experienced. His kindness and excellent service made our stay even more enjoyable. I would also like to congratulate the hotel management for selecting outstanding employees like him. I would also like to thank Ahmed from the Housekeeping team. He was very professional, attentive, and provided excellent service throughout our stay. If I may mention one small point for improvement, it would be that the room could benefit from some renovation and updating. However, this did not affect our overall experience, which was excellent. Thank you to the entire team for making our stay so memorable. We look forward to returning again in the future.

Hotel is stunning, it was our first time going to Egypt and we will 💯 be booking again for next year. Staff from receiption, waiters, bar staff and animation entertainment team were all great, can’t do enough for you, so welcoming, approachable and very hard working. Weather and food was amazing 🤩 overall we had the most amazing time and really didn’t want to come home 🥲 would highly recommend this hotel 😀

It was absolutely amazing, such a great experience and had such an wonderful time would recommend

We visited serenity Alma and were not impressed with the service, we had issues with our hotel rooms and they were not resolved until we were moved room 2 days later to be moved to a room that the key doesn’t work, there was also an issue with the food, the entertainment team was amazing and very enjoyable to watch their shows in the evening, Sami was very entertaining as he got to know our family they definitely make our stay at serenity Alma better!!!

I am posting this review in the hope that the General Manager will see it or contact me directly, because despite numerous attempts, reaching the Reservations Department has been extremely difficult, and resolving issues through the normal channels has proven almost impossible. Over the past several months, we have handled multiple reservations at this hotel through different third-party partners, and we have noticed the same pattern repeatedly. When a reservation is made through a third-party platform instead of directly with the hotel, guests are frequently told at check-in that their booking is under a foreign nationality, even when the booking confirmation clearly shows the nationality as Egyptian. We have repeatedly provided booking confirmations that explicitly state the guest's nationality as Egyptian, yet the hotel still refuses to honor the reservation as booked. Instead, guests are asked to pay additional charges before they are allowed to check in. This places guests in an extremely stressful situation after they have already traveled to the hotel and have valid reservation documents. What makes this even more frustrating is how difficult it is to communicate with the Reservations Department. Reaching someone by phone often requires numerous attempts, emails frequently go unanswered, and resolving urgent check-in issues takes far longer than it should. By the time a response is received, the guest has already been left waiting or has been pressured into paying additional money. This is not about seeking compensation. It is about asking for accountability and ensuring that guests are treated fairly regardless of where they make their reservation. A booking made through a reputable third-party partner should not result in guests being subjected to different treatment or unexpected charges when the reservation details clearly support their eligibility. I sincerely hope the General Manager reviews this matter personally, investigates these recurring incidents, and ensures that the Reservations Department follows consistent procedures and communicates effectively with both guests and booking partners. No guest should arrive with a valid reservation only to face unnecessary disputes at check-in because of information that was already correctly provided.

The hotel is amazing, and this is not my first stay here. I come every year because I always enjoy it. The aqua park is fantastic, the food is incredibly varied, and the whole hotel has a cheerful and welcoming atmosphere. The housekeeping team is excellent and does a great job. This hotel truly has everything you need, and it’s an incredibly fun place for children. I highly recommend it, and I’ll definitely be back again.

The hotel is amazing, and this is not my first stay here. I come every year because I always enjoy it. The aqua park is fantastic, the food is incredibly varied, and the whole hotel has a cheerful and welcoming atmosphere. The housekeeping team is excellent and does a great job. This hotel truly has everything you need, and it’s an incredibly fun place for children. I highly recommend it, and I’ll definitely be back again.

This resort is nothing but spectacular, with an incredible price tag, you will be treated with the upmost respect from the moment you walk the doors. Every team member that works within the resort is so hospitable it is like no other hotel I have been too. Everything is constantly cleaned throughout the hotel from around the pool side to inside the pool to the loungers chair tables etc. The rooms are very spacious, clean and fridge is well stocked daily. And if you leave a little note with a little tip your cleaner will leave you a creation of your choosing on the bed. The entertainment team, well what can we say, they were amazing, kind, friendly, helpful and full of fun, always willing to go above and beyond to help all the guest enjoy their stay. Sami, Adela, Tilly, Julia, Ahmed you were all amazing and made every day a memorable experience. The way you guys brought so much energy, always smiling, and gave great entertainment not just round the pool side but at the evening entertainment events. If the Michael Jackson show is on when you visit it is a must watch. Thank you again for making our stay perfect and for giving us the best holiday vibes. Feel like we have made so many friends for life.

What a lovely resort. Absolutely amazing animation team, the atmosphere they provided was top notch and top quality service via the hotel staff. Brilliant room with a lovely balcony view. Would recommend! Plus not too far and not too close to hurghada airport.

An unforgettable holiday at Serenity Alma Heights! Perfect hotel for families. We had an absolutely amazing birthday celebration and a truly great holiday. A huge thank you to our wonderful cleaner, who went above and beyond by beautifully decorating our room for the birthday surprise. It made the day feel so incredibly special right from the start. Our evening celebration was perfect thanks to the Italian restaurant. They effortlessly accommodated our large group of 13 people and provided fantastic service. Here are a few other highlights from our stay: The Spa: Absolutely lovely and highly relaxing. Brazilian Restaurant: A must-do! You can visit the sister hotel to book this, and the food is amazing. Animation Team: The entertainment team is fantastic. A special shout-out to Adela and Julia, who were always encouraging everyone to join in on darts. They also ran brilliant water aerobics sessions—now, I honestly cannot hear the number 7 without shouting "woop woop!" Thank you to the whole team for making our birthday holiday so memorable. We highly recommend this resort!

Amazing holiday! Staff were friendly and accommodating. We had a problem with tv satellite, within 10 minutes a member of staff came to fix. Cleaners did an amazing job, always had the mini fridge stocked up with drinks. Life guards always helping around the pool, finding extra sunbeds. Bar staff was amazing very quick service. Special shoutout the animation team, especially Adela who made us very welcome. Would highly recommend.

We really enjoyed our stay at the Alma heights hotel during June 2026, all the staff were so friendly and welcoming especially the animation team who always went out of their way to put a smile on your face! And a special mention to Adela on the animation team who always got us involved in the amazing activities that was available to us there, she always took time out of her day to come check in with us!! :)

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained. The staff were friendly, welcoming, and always happy to help with any requests. For my birthday, the cleaners decorated the room for me and brought a cake. Mini fridge was stocked with water and other drinks. Animation team was amazing! Special shout out to Adéla and Julia, lovely girls, always had time for you and was in high spirits. Life guards were helpful around the pool. Bar staff and snack bar staff were amazing. No complaints and highly recommend this hotel💕

We had an amazing holiday at Serenity Alma Heights and would definitely recommend it to anyone looking for a relaxing family getaway. The hotel was spotless, the rooms were spacious and comfortable, and the staff were incredibly friendly and always happy to help. The food offered plenty of variety, so there was something for everyone every day. The pools and water park were fantastic and kept us entertained throughout our stay. The beach was beautiful, and the shuttle service made getting there quick and easy. The entertainment team did a great job creating a fun atmosphere, and there were plenty of activities for both adults and children. Overall, we had a wonderful experience and made some fantastic memories. We can’t wait to come back!

Came for 10 days mid June. 2 adults & 3 children. The hotel is beautiful, food is lovely & all staff are super friendly & helpful. So much to do for all the family! Room was a lovely size to accomodate us all. No complaints at all. The animation team made our stay. Super friendly & engaging with all our family. Made my little girl feel super included & she loved spending time with all the team! She can’t wait to go back & see them all again! Would definitely recommend 🫶🏻

The hotel has a beautiful coral reef, a big swimming pool, and a great aquapark. The family room was very spacious and clean. The kids loved the animation team – they really enjoyed the activities with them. Every day there was something new to eat in the restaurant. The staff was incredibly friendly and helpful throughout our entire stay. It’s a perfect place for a family holiday, and we highly recommend it.

We had an amazing stay at Serenity Alma in Hurghada. From the moment we arrived until the day we left, the staff made us feel so welcome and looked after us incredibly well. A special thank you to Sami and Victoria from the entertainment team. They were absolutely fantastic and made our holiday extra special. Their energy, kindness, and genuine interactions with guests created so many memorable moments, and they always went out of their way to make everyone feel included. We'd also like to thank all the wonderful staff in the Andalucia Restaurant, especially Khalid, our waiter in the main dining hall, who was always attentive, friendly, and provided exceptional service. A huge thank you as well to Mahmood, the luggage porter, Ashraf and Nader at reception, and Ahmed, the security guard. Every one of them went above and beyond to make sure we had a great experience. Like any holiday, there were a few minor blips along the way, but the professionalism, warmth, and dedication of the staff made them insignificant. Their kindness, hard work, and willingness to help turned our stay into a truly enjoyable and memorable one. Hospitality is never an easy job, and this team deserves to be recognised for the incredible work they do every day. We hope they receive the praise they deserve because they are a real credit to Serenity Alma. We had a fantastic holiday, made even better by the amazing people who work here, and we wouldn't hesitate to recommend Serenity Alma to anyone visiting Hurghada. Thank you all—we hope to see you again soon!

Very nice hotel, cleaned every day. People are kind and keep smiling. Huge aquapark, the best activities for children. And the last but not the least - animation team - very creative and friendly. Our children love them. Dalia You know:*

Our stay at this hotel was a very pleasant experience from the moment we arrived. The difference was noticeable right away—the staff were friendly, welcoming, and genuinely interested in making sure guests were comfortable and enjoying their vacation. I would like to give special recognition to Mr. Ihab, the Assistant Front Office Manager. He played a major role in making our stay so enjoyable. He was always approachable, attentive, and willing to help with any request we had. What stood out most was how much effort he put into making everything easy for us. He listened carefully, followed up on our requests, and did his best to ensure that our stay was memorable. It’s rare to find someone who combines professionalism with such genuine care for guests. The rest of the team was equally impressive. Everywhere we went, we were greeted with smiles and a willingness to help. The positive attitude of the staff created a warm and relaxing atmosphere throughout the resort. The aqua park was a huge hit with our children. They had an amazing time and spent hours enjoying the slides and pools. Seeing how much fun they were having made the trip even more enjoyable for us as parents. Overall, this was a fantastic family vacation. Great service, friendly staff, excellent facilities, and an atmosphere that made us feel welcome throughout our stay. A sincere thank you to Mr. Ihab and the entire team for their hospitality. We look forward to returning in the future.

we have just returned from an amazing and memorable holiday at serenity, from start to finish it was brilliant. STAFF truly make this hotel what it is , all the workers are so friendly and polite and try to do everything they can to ensure all guests have the best stay possible. the animation team are excellent, by far the best we have came accross in any hotel we have visited, especially Adela who my little girl loved , she was lovely and made a special effort to spend time with not only us but all guests throughout the day chatting and making sure everyone was ok and having the best holiday possible, they all were truly amazing getting everyone of all ages involved where possible, they all worked so hard and tirelessly they are a credit to the hotel! the food and drink options were plentiful and really good. the hotel was very clean with all areas constantly being monitored and attended to where needed, also the a la carte options were really good and plenty of choices of different cuisine to suit all. we would not hesitate to re visit this hotel as it was truly one of the best holidays we have had. serenity you shoud be proud and your staff are all brilliant!

Terribly bad experience and turned our vacation to a mess Our luggage were stolen !! They took our luggage away to check on them and things from our bags were taken!!! On facing them they said that we can’t prove it !!!! Not to forget that some of the staff members were very very rude We’d never go back there

What can I say? The whole holiday was perfect 👌 . From glorious weather, perfect hotel, Rooms, the food , the pools, entertainment, and all the animation team that provided the entertainment, and helped you of everything you needed to know, they couldn't help you enough. Also all the staff, bar tendants, made sure you had the best experience at the serenity alma heights 👌😎10/10 👏👏🐬👍❤️🫶❤️🫶

Everything was perfect from rooms to food the service from waiters and bar staff. The animation team was amazing nothing was to much for them thay entertainment us made our stay magical.we will never forget them helped us in every way. We had the most amazing holiday.

We visited as two families with kids (aged 3, 6, and 9), and it was the perfect choice. Pools: The kids spent hours in the fantastic waterpark with a variety of water slides and spacious, clean pools. Food: Huge buffet variety and the three al a carte restaurants were a treat, we chose the italian, oriental and the indian in the sister hotel. Entertainment: The entertainment team brings incredible energy. The morning darts killer game was an absolute highlight, thanks to the amazing Adela and Julia! Snorkelling: The beach jetty was brilliant for swimming and seeing lots of fish. A shuttle bus runs regularly. Also a shout out to Youseff at the bar , very polite ,always smiling and very hardworking Highly recommended for a fun family holiday in Hurghada!

Returners to the hotel Appearance: improved over time especially the newly renovated rooms Location: a bit out but Ubers are cheap and has private beach with food and drinks Food: we have severe allergy and we’re always able to cook in the main restaurant to prevent cross contamination (anaphylactic to milk and egg) Entertainment: great new arena for the shows, animation teams new show not to be missed. Entertainment team, always saying hi and encouraging adult/older children activities, always there for a polite chit chat Special shout out for Adela as she was always smiling always positive day to day from the animation team Hassan from Food and Beverage, his English is really good, as if back in the UK, understood our needs and exceeded expectations Yousef Mohamed from pool bar spotted us as a return guest before we even had time to say hi, he is a positive happy and honourable young man, he should be proud for who he has become

This was our third time at this hotel, we absolutely love it. The staff are amazing, friendly, helpful and so kind. The facilities are perfect for families, the hotel is well maintained and clean throughout. We had a family room which was prefect. Very spacious lots of space for clothes and other items. We were on the ground floor which was a great help with our 2 year old and his pram. The entertainment team were very attentive, playful and interactive. The kids loved getting involved with dancing, darts, stretching, foam party, colour party, aqua gym and then evening entertainment such as the shows and kids disco. Adela had a lovely bond with both children and myself and my husband. She is fantastic at what she does and always has a smile on her face, bringing so much energy every day. The bar staff were great especially Youseff from the pool bar who we have had the pleasure to see every time we have visited. My youngest son has severe allergies to some foods and the chefs were amazing with him. They cooked him his own food every day for breakfast lunch and dinner. Even the pastry chef made him special desserts. I can remember all of their names but all head chefs, we cannot thank you enough! Hassan who is restaurant manager i believe was also so helpful in sorting this for us. We have also had the pleasure of seeing Hassan on previous holidays and it was so good to have a friendly face Hassan for pool snack bar was wonderful with the kids, attentive and fun 😁 Mufasa the lifeguard is also another friendly face we have holidayed with previously. So friendly, wonderfully fun with the kids! Breakfast was at TAU and the staff there were amazing too. The only let downs for us this time were too many locals being treated differently to other guests. For example, they skips queues at dinner and at bars and babies were allowed on fair rides, when they refused my youngest saying he was too small ( these babies were half his size and local). There was also a school there at one stage with hundreds of children which was a bit much causing chaos in pools, at dinner and bars.

Spent a week at Serenity Alma Heights with my 12 and 17 year old and honestly couldn’t fault it. The newly renovated family rooms are fantastic. Spacious, modern, spotlessly clean and very comfortable. The housekeeping team deserve a special mention, not only for keeping everything immaculate but also for the brilliant towel sculptures that appeared in our room throughout our stay. They always brought a smile to our faces. The food was exceptional, especially for an all-inclusive resort. There was so much variety and quality across the different restaurants that we never got bored. The Teppanyaki restaurant was a real highlight and easily one of the best hotel dining experiences we’ve had. My teenage daughter announced it was her new ‘death row meal’ - praise indeed! The chef was entertaining, engaging and the food was outstanding. The entertainment team work incredibly hard and provide something for everyone. The Eid street party was absolutely amazing and created such a fantastic atmosphere around the resort. The Michael Jackson show was another standout performance and had everyone singing and dancing along. Families are particularly well catered for. The water slides are brilliant and the fairground area was a huge hit, especially the included tickets. There is always something happening and plenty to keep children entertained throughout the day and evening. For divers, the on-site 5-star PADI dive centre is excellent. Professional, friendly and well organised, making it very easy to get out and enjoy the incredible house reef. A special mention must go to the management team. The resort runs like a well-oiled machine and that is a testament to the manager and every member of staff. From reception to restaurant staff, gardeners, cleaners, entertainment teams and lifeguards, everyone works incredibly hard to make guests feel welcome. A bonus for Pokémon Go players… this place is surprisingly fantastic for Pokémon hunting! There are plenty of routes to follow, lots of PokéStops and regular raids, which kept our children very happy between swimming sessions. A few tips for future guests: • Download an eSIM before you travel. It makes staying connected much easier and often works out cheaper than roaming charges. • Bring pool shoes or water shoes if you’re visiting during the hotter months. The ground around the slides can get extremely hot underfoot. • Make use of the regular shuttle bus service to the beach. It’s easy and reliable. Overall, we had a wonderful holiday and would not hesitate to return. Serenity Alma Heights offers fantastic facilities, excellent food, great entertainment and some of the friendliest staff we’ve encountered anywhere. Highly recommended.

Great place. There's something for everyone. Delicious food and great entertainment.

please clean more pools and drinks the whole hotel is good

I went here with my husband for 9 night ..everything been spotless! We had an absolutely fantastic stay at this hotel. From the moment we arrived, the service was exceptional, with friendly and attentive staff who made us feel welcome throughout our holiday… The rooms were spacious, spotless, and beautifully maintained, with comfortable beds and excellent facilities. The all-inclusive package was outstanding, offering a wide variety of high-quality food and drinks throughout the day. Every meal was fresh, delicious, and catered to different tastes, with plenty of options available… The hotel grounds were immaculate, featuring stunning pools, relaxing lounge areas, and direct access to beautiful surroundings. The entertainment team worked hard to provide enjoyable activities and evening shows that matched out expectations ..always friendly,smiling ready to give us any instruction we needed ! “ Sami been our favourite 🤗 “ What truly set this hotel apart was the attention to detail and commitment to guest satisfaction. Nothing was too much trouble, and every member of staff contributed to making our stay memorable… We left feeling relaxed, refreshed, and already planning our return visit. I would highly recommend this hotel to anyone looking for a luxury all-inclusive holiday. Definitely deserving of its 5-star rating!